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Specifications

  • Weight

    2.51 kg

  • WiFi Compatibility

    2.4GHz and 5GHz Wi-Fi

  • Run time (Quiet mode)

    Up to 75 min

Top view and side profile of the Dyson 360 Heurist robot vacuum

  • Height

    120 mm

  • Length

    240 mm

  • Width

    230 mm

Frequently asked questions

Which WiFi routers does it support?

Dyson 360 Heurist™ is compatible with most 2.4GHz and 5GHz wifi routers.

How far away can it detect obstacles?

The long range sensors can see up to 2m, the short range obstacle sensors can see up to 60cm and the wall follow sensors can see up to 15cm.

How do the LED lights work?

LED lights help your robot clean in low light. Your robot senses low light areas using the camera and uses its ring of LED lights to selectively illuminate those areas, helping it to navigate.

What can cause connection errors and how can I troubleshoot these at home?

Your robot accesses the Dyson cloud through your home Wi-Fi network. If your robot’s Wi-Fi light is not illuminated, this connection may be broken. Check your home network is working correctly. Then connect to the Dyson Link App on your phone. The app will indicate the source of the problem and provide information on how to resolve the issue.

What does 'returning to start' mean?

This means your robot is returning to the starting point of its current clean. This could be at its dock or a position in the room.

Why has my robot not finished its clean?

If your robot encounters an issue during a clean, an Amber ring will be displayed around the icon section. An additional light will display, indicating what the cause of the issue might be. If this happens, you can troubleshoot from the app and follow the steps on-screen to solve the problem.

What should I do if my robot cannot get back to the dock?

This can occur if the robot is picked up and placed in a different location, if lighting has changed significantly or if the robot cannot see enough features to orient itself by. Your robot will initially try to identify its location by cleaning areas close to its last known position. If this fails, it will go into a ‘random bounce’ cleaning pattern to find an area it recognises. You can solve this by returning your robot to its dock.

Why has my robot not cleaned the whole room but says that the clean is completed and has successfully returned to the dock?

The robot will always try to clean all areas it can access. Occasionally, it may avoid an area if the path to get there is considered too risky by the robot, such as a high chance of getting stuck or becoming lost.

  • 1 Based on Dyson internal research data, compared to the Dyson 360 Eye™
  • 2 Tested to ASTM F1977-04, tested in maximum suction mode.

Owner support

  • Dyson’s Digital Assistant can help. Just click the purple icon at the bottom of the page.
  • Call us on 01-475-7109