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Accessibility Statement

Last updated: June 09, 2020


At Dyson, we understand that accessibility is central to creating a high-quality user experience and are committed to making our website accessible to everyone, regardless of technology or ability.

Our accessibility standards

Our goal is to conform to Level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0, the industry standard best-practice accessibility guidelines.

How we’re improving the accessibility of our site

We’re continuously working to improve the accessibility of our site. In the meantime, should you experience any difficulties in accessing dyson.ie, don’t hesitate to get in touch.

To reach our goal of conforming to Level AA standard of W3C guidelines, we have taken several measures to make our site accessible, including:

  • building accessibility into each step of our web development process
  • assigning accessibility targets and responsiblities
  • consulting independent accessibility providers to assess and advise on our progress
  • creating accessible PDF manuals for machines released from mid-2020 onwards

Support for accessing our content

We aim to bring all areas of our site up to the same levels of web accessibility. However, some of our older content isn’t always accessible. We are working on improving the following issues:

1. Dyson is working to provide accessible PDFs for all new documents and new machines from summer 2020. Should you encounter a non-accessible PDF on the website for an older machine, please contact us for an alternative format and we’ll help to find a solution.

2. We’re currently experiencing accessibility limitation with our site's video player. Screen reader and keyboard-only users can play and pause a video but have difficulty accessing other controls. We’re working on a solution to this, currently planned for summer 2020.

4. Some of our videos do not have captions or audio. If you have difficulties accessing content within the video, please contact us for more information about the content of the video.

5. We have used looping animations throughout the site to describe the technology used in our products. If you find these distracting you can pause the animation by activating this Animation Lock.

If you experience any difficulty in accessing our website, or would like to provide feedback, please contact us at 01-475-7109 or askdyson@dyson.ie. We will aim to respond to your email within 24 hours.

Expert customer service, 6 days a week

01-475-7109

Mon - Fri: 8am - 7pm, GMT

Saturday 9am - 5pm, GMT

Direct from Dyson

Black Friday price promise

Dyson Price Promise

Our prices are checked daily, if within 7 days of purchase, you find the same model advertised at a lower price by Currys, Power City, Harvey Norman, Arnotts, Brown Thomas, DID and Expert in the Republic of Ireland, we’ll refund the difference. 

So you can be confident you’re getting the best price by purchasing direct from Dyson.

-  Contact our Customer Service team on 01-475-7109
to get started.

Selected retailers. terms and conditions apply.

In addition and especially for Black Friday, from 16th November if the price of a product you purchase from Dyson.ie drops further before 2nd December, we’ll refund the difference back to you. So you’re always guaranteed Dyson’s best price.

Free delivery

Dyson technology is still available to buy on the Dyson website, with free delivery on all machines. But due to the ongoing health emergency, delivery & support may take longer than expected.

Scheduled delivery

Pick a day that suits you. Free options available.

Free returns

You may cancel your order at any time up to 30 days after receiving the goods by calling us on 01-475-7109 or emailing askdyson.ie

Please see our Terms and conditions for more detail.

Money back guarantee

30-day money-back guarantee

We offer a 30-day returns policy, in case you change your mind. On vacuums, hair care, lighting, purifiers, fans and heaters only.

1. If you change your mind, you may cancel your order up to 30 days after receiving your machine.

2. To cancel, please contact us by:

    Phone: 01-475-7109

    Email: askdyson@dyson.ie

3. Our Customer Service team will then arrange to collect your machine, free of charge.

2-year guarantee

2-year guarantee

We don't stop caring about our machines once they're yours. We offer a guarantee on parts and labour.

2-year guarantee on:

-  Cordless vacuums;

-  Hair dryers;

-  Purifiers, fans and heaters.

Auto registration

Register your guarantee automatically when buying direct.

 

Full Terms and Conditions here