Delivery and returns
View delivery information, timescales, charges and returns.
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View delivery information, timescales, charges and returns.
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Free options available. Orders placed after 6pm (Mon-Thu), will be delivered within 2 days. Orders placed on Fridays after 6pm and on weekends, will be dispatched the next working day and delivered on Tuesday.
We offer 2 years warranty on: cordless vacuum cleaner, hair dryer, styler, straightener, lights, purifiers, fans and fan heaters. 5-year guarantee on: corded vacuums. 1 year warranty on accessories and spare parts. To activate the guarantee, you can do so via this link here.
If you have changed your mind and wish to return the product, you can cancel your order within 35 days of receiving the machine. To cancel, please contact us in writing to tell us by starting a WhatsApp conversation or by sending a letter to us at: Dyson Ltd, Tetbury Hill, Malmesbury, SN16 0RP. We will collect the machine, free of charge, with our courier. You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case:
a) 14 days from the day you return any goods supplied, or provide evidence that you have returned them, or
b) if there were no goods supplied, 14 days from the day on which we are informed about your decision to cancel this contract.
For more information see the Terms and Conditions relating to the Right of Withdrawal here.
Use our online troubleshooting service here to get immediate support. Choose your product and follow the different steps to solve the problem. If this does not solve the problem, contact a Dyson expert via the Live Chat at the bottom left..
Once your order has been dispatched from our warehouse you will receive a shipping confirmation email from our courier with your order tracking number.
For customer service, how-to and support videos please visit:
You can ask Dyson's Digital Assistant common questions about your machine and our service. You can also find helpful troubleshooting advice and get more information by clicking on the purple icon in the bottom right corner of your screen at any time.
Call our helpline on 01-475-7109
Our helpline hours:
Reduced opening hours update. Over the Christmas period, our customer service team will be operating at reduced hours. Please note updated hours below:
24th December 2022 helpline open 9am- 4pm
25th December 2022 helpline closed
26th December 2022 helpine open 9am-4pm
31st December 2022 helpline open 9am - 4pm
1st January 2023 helpline closed
If you are a business or professional customer, please use the details below for dedicated support.
Email us at business@dyson.co.uk
Email us at professionalhaircareireland@dyson.com