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Support for your Dyson 360 Heurist™ robot vacuum

Use our step-by-step tool to solve your machine's problem.

Genuine Dyson spare parts and accessories for your machine:

Pre-filter

Part No. 966614-01

Replacement pre-filter for your Dyson vacuum cleaner.

Please contact our customer service team via live chat or email askdyson@dyson.ie

Power supply

Part No. 966613-01

Replacement power supply for your machine.

Please contact our customer service team via live chat or email askdyson@dyson.ie

Bin

Part No. 966607-01

Replacement clear bin for your Dyson robot.

Please contact our customer service team via live chat or email askdyson@dyson.ie

Docking station

Part No. 968065-01

A home where your Dyson robot can recharge between cleans.

Please contact our customer service team via live chat or email askdyson@dyson.ie

How to get your Dyson machine working to its full potential.

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Please see our Accessibility Statement for more information.

Mapping your home

Creating a map of your home with the Dyson Link app lets your robot learn the layout. This enables additional features and more effective cleaning.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.ie or contact 01-475-7109 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Take control

You can achieve more successful cleans by setting up no-go zones, stopping your robot from climbing uneven surfaces or switching off its brush bar in areas with cables or loose rug edges.

To ensure you get the best out of your robot, upgrade to the latest software.

The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Dyson's Digital Assistant

Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.ie or contact 01-475-7109 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Email

Please fill in your details in full on the Dyson contact form and a Dyson expert will be in touch to offer support.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.ie or contact 01-475-7109 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Phone

Call us on 01-475-7109

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.ie or contact 01-475-7109 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

YouTube and Social media

Twitter: @askdyson

YouTube: youtube.com/dyson

Facebook: facebook.com/DysonIE

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.ie or contact 01-475-7109 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.