Dyson's Digital Assistant
Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.
Genuine Dyson spare parts and accessories for your machine:
Part No. 968647-02
Replacement pre-filter for your Dyson vacuum cleaner.
If you require this part please email us.
Please contact our customer service team via live chat or email askdyson@dyson.ie
How to get your Dyson machine working to its full potential.
Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting.
Learn how to reset the brush bar after removing the cause of the jam.
The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest.
Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.