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Support for your Dyson Cinetic Big Ball™ cylinder vacuum

  • Use our step-by-step tool to solve your machine's problem.

Start troubleshooting

  • Genuine Dyson spare parts and accessories for your machine:

  • Quick-release hose

    Part No. 967366-02

    Replacement quick-release hose for your Dyson vacuum cleaner.

    Out of stock.

    €46.12

    Price includes VAT
    Learn more

  • Quick-release extension tube

    Part No. 967365-01

    Combines with other Dyson tools to provide a longer reach.

    Out of stock.

    €4.99

    Price includes VAT
    Learn more

  • Clear bin

    Part No. 967363-01

    Replacement clear bin for your Dyson vacuum cleaner.

    Please contact our customer service team via WhatsApp, live chat or phone.

    Learn more

  • Cyclone

    Part No. 967418-01

    Replacement cyclone for your Dyson vacuum cleaner.

    Please contact our customer service team via WhatsApp, live chat or phone.

    Learn more
See all spares and accessories

  • How to get your Dyson machine working to its full potential.

  • Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.ie or contact 01-475-7109 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

    Reach up high

    Press the release catch to adjust the extension tube. Listen for the click when it's at the right length.

  • Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.ie or contact 01-475-7109 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

    Don't overfill it

    To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

See all guides and tips

Dyson Cinetic Big Ball™ cylinder vacuum user manual

Download a PDF version of your Dyson Cinetic Big Ball™ cylinder vacuum user manual

PDF 2.40 MB

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Book a service or repair

  • Dyson's Digital Assistant

    Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.ie or contact 01-475-7109 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

  • Phone

    Call us on 01-475-7109

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.ie or contact 01-475-7109 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

  • WhatsApp

    Start conversation

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.ie or contact 01-475-7109 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

  • YouTube and Social media

    Twitter: @askdyson

    YouTube: youtube.com/dyson

    Facebook: facebook.com/DysonIE

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.ie or contact 01-475-7109 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.