Dyson's Digital Assistant
Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.
Genuine Dyson spare parts and accessories for your machine:
Part No. 970425-01
Additional battery clicks into place to extend run time. Can be charged on or off your machine.
Part No. 969350-01
Charges your vacuum with or without the Wall Dok.
Part No. 966489-15
Engineered with soft woven nylon and anti-static carbon fibre, for hard floors.
Part No. 970100-05
High Torque cleaner head With Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.
How to get your Dyson machine working to its full potential.
Washing your Dyson filter is quick and easy and keeps your machine performing at its best. Once washed, leave it for at least 24 hours in an area with good airflow, to ensure it's completely dry before returning it to the machine.
It's important to fully charge your new machine before using it for the first time, and after every clean. This is because the battery and monitoring system's algorithm 'learns' over time, and fully charging your machine helps it to more accurately calculate and display remaining run time.
The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest.