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Dyson Hot+Cool™ Jet Focus AM09 (White/Silver)
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Popular queries

Please select the appropriate option

Test the other buttons on the remote

1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

Press power button

Airflow can also be set on the machine. Press and hold the power button to roll through settings 1 to 10.

Has this resolved the problem?

Change the remote battery

Loosen the base and pull it away from the remote.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has this resolved the problem?

Please call us to resolve this problem.

It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Remote control

Part no. 966538-01

Stores magnetically on top of your machine.

€33.82

Remote control

Remote control

Part no. 966538-01

Stores magnetically on top of your machine.

€33.82

Has the machine fallen over or is the machine on an angle?

Power cycle

Before following the steps, press the power button with a firm touch for 1 second.

Hard reset

If the power cycle does not work try a 'hard reset'.

Turn the power OFF and unplug the machine, or switch off at the mains socket, for 30 seconds and then turn back ON.

Plug the machine back in and retest.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

Check the machine

The heater is fitted with automatic cut-out switches that operate if the heater tips over or overheats. If the cut-out operates, unplug the heater and allow it to cool.

Has this resolved the problem?

This issue can occur if the machine is running and the power is cut e.g. plug pulled out, power cut etc.

To reset the machine, turn the power off (using either the power button on the remote or the Main body), wait 60 seconds and then turn back on.

Plug the machine back in and retest.

Has this resolved the problem?

Change target temperature

The machine will do this if the previously entered temperature is below the current room temperature and above 32F.

Please change the target temperature to 32F and retry the machine.

Use the buttons on the machine, not the remote control. To use as a heater please select a temperature above the current room temperature.

If only the remote isn't working, please select the 'Remote control not working' from the drop down list.

Has changing the temperature setting resolved the problem?

Check remote is being used correctly

Please ensure that the remote is facing the correct way and has a clear line of sight to the base of the machine.

Has pointing the remote at the machine without obstructions resolved the issue?

Replacing the remote control battery

Unscrew the remote control battery lid.

Has reinserting the battery resolved the problem?

Test remote

Squeeze on the remote control below the buttons and operate one of the functions.

Has squeezing the remote resolved the problem?

Please call us to resolve this problem.

It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Remote control

Part no. 966538-01

Stores magnetically on top of your machine.

€33.82

Remote control

Remote control

Part no. 966538-01

Stores magnetically on top of your machine.

€33.82

Camera test

The remote LED is invisible to the human eye, only a digital camera can show this is working.

Using a digital phone or camera, aim the LED at the lens and see if a red light shines through it.

NB: This check will not work for iPhone 5s or 6.

Does the LED show through the camera screen?

Move obstructions

Please retry the remote with the machine again, ensuring no obstructions.

Does the remote control work?

Replace the batteries

Please replace the battery in the remote and call back if the problem persists.

Please select the appropriate option

Please call us to resolve this problem.

It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Remote control

Part no. 966538-01

Stores magnetically on top of your machine.

€33.82

Remote control

Remote control

Part no. 966538-01

Stores magnetically on top of your machine.

€33.82

Replace the batteries

Replace the battery in the remote control and call back if the problem persists.

Replace the battery with type CR 20

Please select the appropriate option

Please call us to resolve this problem.

It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Remote control

Part no. 966538-01

Stores magnetically on top of your machine.

€33.82

Remote control

Remote control

Part no. 966538-01

Stores magnetically on top of your machine.

€33.82

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

Wipe the machine

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

WARNING: Do not use polish or detergent on any part of the machine.

Has this resolved the problem?

Machine is working normally

This is completely normal.

The machine will run very slowly when in idle mode to keep air flowing over the thermostat so it can constantly regulate the temperature of the air.

This is a characteristic of the product and cannot be resolved with an exchange or return to base repair.

There is no safety concern.

If the noise is intrusive, switching the machine off at the wall will stop the noise, or altering the position of the product in the room might make the noise less audible.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Test the airflow button on the remote

Ensure correct button on remote is being pressed to adjust the airflow.

Test the other buttons on the remote

1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode

Has this resolved the problem?

Change the remote battery

Loosen the base and pull it away from the remote.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has this resolved the problem?

Paper test

The fan has a strong, smooth airflow when switched on. The airflow should be strong enough to lift a sheet of newspaper past 45 degrees.

Hold a newspaper approximately 2 meters (6' 6'') away from the product with the airflow control dial turned to maximum.

Does the newspaper lift beyond 45 degrees?

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

WARNING: Do not use polish or detergent on any part of the machine.

Has this resolved the problem?

Turn the machine off

Please turn the machine off and back on again.

Has turning the machine off and on resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

Enable Cooling mode

Unlike the AM04/AM05 the AM09 does not need to be set to 0°C to enable cooling mode.

Turn the machine on.

To turn the heater off and use cool air mode press the BLUE Thermostat Control button. The power button light on the Main body will change from red to blue.

Change the airflow speed using the Airflow Speed Control.

NB: The fan speed setting is between 1-10.

Has using the blue thermostat button and changing the airflow resolved the problem?

Target temperature explanation

The temperature set on the machine is the target temperature of the room, not the temperature of the fan.

The temperature from the fan when in heating mode will not change.

Has this resolved the problem?

Check the other functions on the remote

ON/OFF.

Cool air mode

Airflow speed control

Temperature control

Sleep timer function

Oscillation On/Off.

Personal heating mode

Diffused heating mode

Do the other functions on the remote work?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

Replace batteries

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has changing the battery resolved the problem?

Replacement remote required

This issue could be resolved by ordering a replacement remote control.

Has the remote been replaced before?

Please call us to resolve this problem.

It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Remote control

Part no. 966538-01

Stores magnetically on top of your machine.

€33.82

Remote control

Remote control

Part no. 966538-01

Stores magnetically on top of your machine.

€33.82

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

Please select the appropriate option

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

Wipe the machine

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

Has this resolved the problem?

Hard reset

Unplug the machine and leave it for 10 seconds.

Plug the machine back in and retest.

Has this resolved the problem?

Which F code is displaying?

Reset machine

The display will show a fault code and the LED around the power button will flash red.

The oscillation, airflow and timer controls will be locked out on the remote.

The power button on both the remote and Main body will still work.

To reset the appliance, turn the power off (using either the power button on the remote or the main body) wait 60 seconds and then turn the machine back on.

The fault code should have cleared.

If the power cycle does not work try a 'hard reset'.

Turn the power off and unplug the machine, or switch off at the mains socket, for 30 seconds and then turn back on.

The fault code should have cleared.

Has this resolved the issue?

Reset machine

The display will show a fault code and the LED around the power button will flash red.

The oscillation, airflow and timer controls will be locked out on the remote.

The power button on both the remote and main body will still work.

To reset the appliance, turn the power off (using either the power button on the remote or the main body) wait 60 seconds and then turn the machine back on.

The fault code should have cleared.

If the power cycle does not work try a 'hard reset'.

Turn the power off and unplug the machine, or switch off at the mains socket, for 30 seconds and then turn back on.

The fault code should have cleared.

Has this resolved the issue?

Hard reset

Unplug the machine and leave it for 10 seconds.

Plug the machine back in and retest.

Has this resolved the problem?

Power cycle

Before following the steps, press the power button with a firm touch for 1 second.

Hard reset

If the power cycle does not work try a 'hard reset'.

Turn the power OFF and unplug the machine, or switch off at the mains socket, for 30 seconds and then turn back ON.

Plug the machine back in and retest.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

Please call us to resolve this problem.

It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Remote control

Part no. 966538-01

Stores magnetically on top of your machine.

€33.82

Remote control

Remote control

Part no. 966538-01

Stores magnetically on top of your machine.

€33.82

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

How to tilt the machine

Place the machine on a flat, stable surface.

Tilt the loop amplifier forwards slightly.

The loop should stay in the position it was left in.

Has this resolved the problem?