
Let's get your machine working
Dyson Hot+Cool™ Jet Focus AM09 (White/Silver)
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Troubleshooting
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Power or electrical issue
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Remote control doesn't work
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Issue resolved
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Remote control doesn't work
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Change the remote battery
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Replacement part required
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Intermittent power
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Hard reset
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Issue not resolved, please speak to our Customer Support Team
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Check the machine
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No power but the LED is on
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LED won't disappear
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Machine will not turn on
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Test the other buttons on the remote
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Check the battery
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Replacement part required
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Hard reset
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Machine will not turn on
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Unusual noise
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Whining or whistling noise
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Performance
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Airspeed won't change
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Airspeed won't change
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Airflow not as powerful
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Airspeed not as powerful
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Focused flow or diffused flow mode not working
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Performance
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My machine is not heating
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The temperature from the fan does not increase
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Dusty smell
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Visible issue
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C code on display
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F code on display
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There is an H code on the display
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There's a problem with the oscillation
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My machine is not oscillating
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Test the other buttons on the remote
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Change the remote battery
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The oscillation won't turn off
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Part broken
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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There's a problem with the tilt mechanism
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Cleaning your Dyson heater
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More help required
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How to adjust the airflow
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Issue resolved
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How to assemble your Dyson machine
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Getting started
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How to use the controls on the remote
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How to find the serial number
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How to use the sleep timer
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User guide
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Replacing the remote control battery
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Battery replacement - step by step
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Please select the appropriate option
Please select the appropriate option
Please select the appropriate option
Test the other buttons on the remote
1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode

We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Press power button
Airflow can also be set on the machine. Press and hold the power button to roll through settings 1 to 10.

Change the remote battery
Loosen the base and pull it away from the remote.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Please call us to resolve this problem.
It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Remote control
Part no. 966538-01
Stores magnetically on top of your machine.
€33.82

Remote control
Part no. 966538-01
Stores magnetically on top of your machine.
€33.82
Power cycle
Before following the steps, press the power button with a firm touch for 1 second.

Hard reset
If the power cycle does not work try a 'hard reset'.
Turn the power OFF and unplug the machine, or switch off at the mains socket, for 30 seconds and then turn back ON.

Plug the machine back in and retest.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
Check the machine
The heater is fitted with automatic cut-out switches that operate if the heater tips over or overheats. If the cut-out operates, unplug the heater and allow it to cool.
Power cycle
Before following the steps, press the power button with a firm touch for 1 second.

Hard reset
If the power cycle does not work try a 'hard reset'.
Turn the power OFF and unplug the machine, or switch off at the mains socket, for 30 seconds and then turn back ON.

Plug the machine back in and retest.
This issue can occur if the machine is running and the power is cut e.g. plug pulled out, power cut etc.
To reset the machine, turn the power off (using either the power button on the remote or the Main body), wait 60 seconds and then turn back on.

Plug the machine back in and retest.
Test a button on the machine
Press the power ON/OFF button on the front of the machine.

Test the other buttons on the remote
1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode

Check the battery
Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Please call us to resolve this problem.
It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Remote control
Part no. 966538-01
Stores magnetically on top of your machine.
€33.82

Remote control
Part no. 966538-01
Stores magnetically on top of your machine.
€33.82
Hard reset
Unplug the machine and leave it for 10 seconds.

Plug the machine back in and retest.
No power
Check that the household electrics are on.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
Please select the appropriate option
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
Wipe the machine
The following areas should be checked and cleaned to maintain the machine's performance.
Loop amplifier - clean with a dry or damp cloth.
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush
WARNING: Do not use polish or detergent on any part of the machine.

Test the airflow button on the remote
Ensure correct button on remote is being pressed to adjust the airflow.

Test the other buttons on the remote
1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode

Change the remote battery
Loosen the base and pull it away from the remote.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Paper test
The fan has a strong, smooth airflow when switched on. The airflow should be strong enough to lift a sheet of newspaper past 45 degrees.

Hold a newspaper approximately 2 meters (6' 6'') away from the product with the airflow control dial turned to maximum.
Wipe the machine
The following areas should be checked and cleaned to maintain the machine's performance.
Loop amplifier - clean with a dry or damp cloth.
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush
WARNING: Do not use polish or detergent on any part of the machine.

The following areas should be checked and cleaned to maintain the machine's performance.
Loop amplifier - clean with a dry or damp cloth.
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush
WARNING: Do not use polish or detergent on any part of the machine.

The heating elements turn on one at a time and so this is to be expected when the machine first turns on.
Run the heater for 1 minute at the highest temperature setting.
Retry machine at 37°C/99°F
1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode

Target temperature explanation
The temperature set on the machine is the target temperature of the room, not the temperature of the fan.
The temperature from the fan when in heating mode will not change.

Please select the appropriate option
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
Wipe the machine
The following areas should be checked and cleaned to maintain the machine's performance.
Loop amplifier - clean with a dry or damp cloth.
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush

Please select the appropriate option
Hard reset
Unplug the machine and leave it for 10 seconds.

Plug the machine back in and retest.
Hard reset
Unplug the machine and leave it for 10 seconds.

Plug the machine back in and retest.
Hard reset
Unplug the machine and leave it for 10 seconds.

Plug the machine back in and retest.
Test oscillation
Before switching on, please make sure the fan is positioned so that the airflow or oscillation is not obstructed.
Please select the appropriate option
Check the feet are attached correctly
Check the six feet on the base of the Main body are present and clean.
If the heater is placed on a low friction surface, e.g. highly polished or oily, the Main body may slide.
Test the other buttons on the remote
1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode

Change the remote battery
Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Test the oscillation button on the remote
Ensure correct button on remote is being pressed to adjust the oscillation.

Test the other buttons on the remote
1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode

Please select the appropriate option
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
Please call us to resolve this problem.
It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Remote control
Part no. 966538-01
Stores magnetically on top of your machine.
€33.82

Remote control
Part no. 966538-01
Stores magnetically on top of your machine.
€33.82
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
How to tilt the machine
Place the machine on a flat, stable surface.
Tilt the loop amplifier forwards slightly.
The loop should stay in the position it was left in.
Do not use polish or detergent on any part of the machine.
Cleaning required
The following areas should be checked and cleaned to maintain the machine's performance.
Loop amplifier - clean with a dry or damp cloth.
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush
Please select the appropriate option
Airflow speed
To change the airflow speed press the airflow control button.
The digital display will show the new speed; after 3 seconds it will change back to the target temperature.

Diffused heating mode
Press the wide angle button to change from personal heating to whole room heating.
Carefully hold the base and the Main body. Tilt the amplifier forward or backward for the required airflow angle.
Heating and cool modes work in this mode.

Personal heating mode
Press the narrow angle button to change from a whole room airflow to a personal directed airflow.
Heating and Cooling modes work in this way.

We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Assembling the machine
Lower the Main body onto the base, aligning the arrows.

Turn the base clockwise until it clicks into place.

The remote magnetically attaches to the top of the loop amplifier.
Getting started
Please follow the steps in the video.
Using the remote control
Aim the remote at the base of the machine.

Remote buttons
1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode

Serial number location
The serial number can be found on the base of the machine.

Using the sleep timer
To set the sleep timer, press and hold the timer button to select the desired time.

When time reaches zero, the appliance will go into standby mode.

To cancel, reduce the time until two dashes appear.
Replacing the remote control battery
Please follow the steps in the video.
Is there anything else we can help you with?
Further help
Dyson Hot+Cool™ Jet Focus AM09 (White/Silver)