Washing the filters

To remove the pre-filter, lift it out of the top of the machine.

To unlock the post-filter, rotate it anti-clockwise until the two solid black dots line up.

With cold water only, run water over the outside of the filters until the water runs clear.

Turn the filter upside down and shake to remove any excess debris.

Squeeze and twist the pre-filter with both hands to make sure the excess water is removed, then tap and shake the post-filter to expel all debris.

Leave the filter to dry with the open end facing up for as long as possible.

Ensure the filter is completely touch dry prior to refitting.

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.

Rotate the post-filter clockwise until it locks in place and the solid black dot lines up with the empty circle.

Machine is pulsating

The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.

If the machine does not have any power, please check the status light and select which light is showing.

Machine making pulsating noise

The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.

Check the machine

Please ensure the bin is empty before continuing with any checks.

Remove all tools and accessories from the machine e.g. Cleaner head, Crevice tool etc.

Press and hold the trigger for 10 seconds.

Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Remove the bin

Pull the cyclone release catch upwards until the bin base opens.

Press the red Bin release catch located to the rear of the clear bin.

Check the bin inlet

Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.

Clean the cyclone

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.

Using the Combination tool, brush away any dust around the shroud of the cyclone.

Once cleared of any dust, press and hold the trigger for 10 seconds.

Reassemble and test the machine.

Wash the pre-filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Wash the pre-filter

With cold water only, run water over the outside of the filter until the water runs clear.

Turn the filter upside down and shake to remove any excess debris.

Squeeze and twist the filter with both hands to make sure the excess water is removed.

Drying the filter

Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.

Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.

Replacing the filter

To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.

Remove the bin

Pull the cyclone release catch upwards until the bin base opens.

Press the red catch underneath the bin once the bin base is open to release it from the machine.

Check the inlet

Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.

Clean the cyclone

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.

Using the Combination tool, brush away any dust around the shroud of the cyclone.

Once cleared of any dust, press and hold the trigger for 10 seconds.

Remove the filter

Pull the filter out of the top of the cyclone.

Press and hold the trigger for 10 seconds.

Remove the post-filter

To unlock the post-filter, rotate it anti-clockwise until the two solid black dots line up.

Wash the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

In most cases this would suggest that the filter is blocked

Please confirm the following steps to wash the filter below have been carried out and the machine has been retested.

Thoroughly wash the filter

Tap the cyclone against a hard surface.

See if there is any debris in the top of the filter.

Soak and massage the filter to dislodge any debris.

Run the filter under cold water.

Soak the filter again and confirm the water is clear.

Leave to dry for at least 24 hours.

Only place the filter in the machine when it’s completely dry.

Some variants may have a washable post-filter.

If it does, run the water into the open side of the post-filter, then tap and shake the filter to expel all debris.

Repeat the process until the water runs clear.

Washing the filter

Always switch 'OFF' and unplug before carrying out any maintenance.

Lift the pre-filter out of the centre of the cyclone assembly on the main body.

Remove any excess debris from the filter prior to washing – tap it off into the bin.

Wash the filter with cold water only.

Run water over the inside and outside of the filter, then tap and shake the filter to expel all debris.

Repeat the process until the water runs clear.

Squeeze and twist with both hands to make sure the excess water is removed.

Drying the filter

Leave to dry for at least 24 hours.

Ensure the filter is completely dry prior to refitting into the machine.

Refit the filter into the Cyclone assembly.

Solid blue light

Plug the machine in and leave it to charge for 3.5 hours.

Charge the machine

Place the machine on charge.

Charge the machine

A solid blue light will show when the machine is being charged and will go out when charging is complete.

Please charge the battery for 3.5 hours before contacting customer services.

Test the machine

Pull the trigger and count the number of red flashes.

The run time on Powerful suction mode is 20 minutes with the Motorised head and the Mini motorised head.

The run time on Powerful suction mode is 30 minutes with the combination tool and crevice tool.

MAX mode - 6 minutes with all tools.

Remove the tools

Remove all tools and accessories from the machine.

Press and hold the trigger for 10 seconds.

Open the bin

Pull the cyclone release catch upwards until the bin base opens.

Remove the bin

Press the red catch once the bin base is open to release the bin.

Check the bin inlet

Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.

Press and hold the trigger for 10 seconds.

Check the tools

On the side of the Mini motorised tool, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Mini motorised tool and clear away any hair or fibres.

Check the neck of the tool (where the tool connects to the Bin inlet for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Mini motorised tool.

Refit and test

With the Brush bar clear from any debris, refit it back into the tool and securely fasten the end cap.

Place the Mini motorised tool onto the bin and test the machine.

Check the machine

A high pitch whistle could indicate a seal is damaged or the machine is blocked.

If the noise occurs without the Wand and Cleaner head, it is likely to be caused by either the bin or cyclone.

Clear the floor tool

On the side of the Mini motorised head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Check the machine

To ensure the correct checks are carried out, we will need to determine if this is a pick up issue or if the machine is pulsating.

The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.

Please ensure the bin is empty before continuing with any checks.

Remove all tools and accessories from the machine e.g. Cleaner head, Crevice tool etc.

Press and hold the trigger for 10 seconds.

Damp or musty smell

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Only the filter can be washed, the bin can be cleaned with a damp cloth only, and both must be completely dry before being refitted to the machine.

Wash the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Washing the filters

To remove the filter, lift it out of the top of the machine.

With cold water only, run water over the outside of the filter until the water runs clear.

Turn the filter upside down and shake to remove any excess debris.

Squeeze and twist the filter with both hands to make sure the excess water is removed.

Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.

Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.

To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.

Damp or musty smell still present

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.

Remove the bin

Pull the cyclone release catch upwards until the bin base opens.

Press the red catch once the bin base is open to release the bin.

Clean the bin

Clean the bin with a damp cloth only. Do not use any detergents, polishes or air fresheners to clean the bin. Do not put the bin in the dishwasher.

Refit the bin

Reassemble and test the machine.

Pick up issues

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

Check the machine

To ensure the correct checks are carried out, we will need to determine if this is a pick up issue or if the machine is pulsating.

The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.

Please ensure the bin is empty before continuing with any checks.

Remove all tools and accessories from the machine e.g. Cleaner head, Crevice tool etc.

Press and hold the trigger for 10 seconds.

Remove the bin

Pull the cyclone release catch upwards until the bin base opens.

Press the red catch once the bin base is open to release the bin.

Clear any debris from behind the bin inlet flap.

Reassemble and test the machine.

Battery

Place the Main body on its side on a flat surface, and locate the two screws near the battery.

Unscrew the screws and gently pull the battery away from the Main body.

Remove the bin

Pull the cyclone release catch upwards until the bin base opens.

Press the red catch once the bin base is open to release the bin.

Clear the floor tool

On the side of the Mini motorised head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

The run time on Powerful suction mode is 20 minutes with the Motorised head and the Mini motorised head.

The run time on Powerful suction mode is 30 minutes with the combination tool and crevice tool.

MAX mode - 6 minutes with all tools.

Finding the serial number

The serial number can be found underneath the machine on the battery.

Getting started

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"

How to charge the battery

Plug the charger into the base of the handle and charge for 3.5 hours.

Attach the Mini Motorhead to the bin and click into position.

To change the mode, hold the trigger down and press the max button.

Press the grey release button on the front of the bin to release any tools.

Important: Do not overfill the machine. To empty the bin, press the red release catch to open the base of the bin.

Close the bin until it securely clicks shut.

Please open the PDF for the user guide.

How to charge the battery

The machine can be charged on a dock (if purchased separately) or by plugging the charger directly to the machine.

The light on the machine will show when the battery is being charged and will go out when charging is complete.

The battery should be fully charged after 3.5 hours.

Empty the bin

Empty as soon as the dirt reaches the level of the MAX mark - do not overfill. Ensure the machine is disconnected from the charger before emptying the clear bin. Be careful not to pull the 'ON' trigger.

To release the dirt, hold the appliance by the handle, pull the red lever back and lift upwards.

Continue until the bin base automatically opens and releases the dirt.

Once the dirt is released, push the cyclone back down until it clicks.

Close the bin base of the machine ensuring it clicks in to place.

To close, push the cyclone downwards until it is in the normal position and manually close the base of the bin. The base will click when it is securely in place.

How to clean the bin and cyclone

Remove the clear bin by holding the machine by the handle and pulling the red lever back, and then lift upwards to release the cyclone.

Press the red Bin release catch located to the rear of the clear Bin.

Remove the clear Bin fully.

Clean the bin with a damp cloth only. Do not use any detergents, polishes or air fresheners to clean the bin. Do not put the bin in the dishwasher.

Clean the cyclone shroud with the brush on the combination tool to remove lint and dust.

Do not immerse the whole cyclone unit in water or pour water into the cyclones.

Ensure the bin is completely dry before replacing. To replace the bin, push it up and in to the Main body of the machine until it clicks in to place.

Close the bin base so it clicks into place and is secure.