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Frequently asked questions

Are products purchased directly from Dyson authentic?

Yes. When you buy from Dyson directly online or from a Dyson Demo Store, all of our products are 100% guaranteed, authentic Dyson machines and accessories.

What exclusive offers are available when buying directly from Dyson?

When you buy direct from Dyson, you can expect special discounts, complimentary accessories, or limited eeditions. Visit the Deals page on Dyson.com for an overview of our offers.

What kind of customer support can I expect from Dyson?
You can quickly access help and advice online – visit our support pages for troubleshooting, how-to videos and more.

Our helpline opening hours:

08:00 – 20:00 Monday to Friday

08:00 – 18:00 Saturday and Sunday

How does the warranty and returns process work?

If your machine under warranty or you wish to return it, contact our customer support, or complete the returns form online. Our team will be in touch to arrange collection.

Do I get early access to new Dyson products?

Join the MyDyson™ community online or download the MyDyson app to get the latest news, invites to special launches and events, and early access to new products and offers.

Can I finance my purchase when buying directly from Dyson?

Yes, you can choose a payment plan that works for you via our payment partner Klarna. 

How do I register my Dyson product for warranty?

Creating a My Dyson account and registering your machines gives you instant access to how-to guides, tailored support and more. And it's quick and easy – just visit our online registration page.

What are the shipping options and costs?

We offer both Click and collect and standard next-day delivery options whenever possible, our deliveries are always free. Visit our Deliver information page for more details.

How can I track my order from Dyson?

When you receive confirmation that your machine is being shipped, use the tracking number and link provided.

Are there any loyalty or rewards programs available?

Join the MyDyson™ community online or download the MyDyson app to get the latest news, invites to special launches and events, and early access to new products and offers.

Are you an owner?