Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Dyson Dyson Ball™ Animal upright vacuum cleaner support

To give you the best support possible we need to know the machine you have. Please select your machine or enter your serial number below.

  • Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.ie or contact 01-475-7109 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

    Dyson Ball™ Animal vacuum with telescopic handle

    This machine has a red cap at the top of the handle. When lifted, it allows you to extend the wand straight up. The handle is then used to release the wand away from the machine.

  • Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.ie or contact 01-475-7109 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

    Dyson Ball™ Animal vacuum with instant-release wand

    This machine has a grey cap at the top of the handle. When lifted, the wand can be released up and away from the machine handle.

Need help identifying your machine? Enter your serial number