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Support for your Dyson Big Ball™ 2 cylinder vacuum

  • Use our step-by-step tool to solve your machine's problem.

Start troubleshooting

  • Genuine Dyson spare parts and accessories for your machine:

  • Pre-filter

    Part No. 967371-01

    Replacement pre-filter for your Dyson vacuum cleaner.

    Out of stock.

    €33.82

    Price includes NEW VAT
    Learn more

  • Quick-release hose

    Part No. 967366-02

    Replacement quick-release hose for your Dyson vacuum cleaner.

    €46.12

    Price includes NEW VAT
    Learn more

  • Quick-release extension tube

    Part No. 967365-01

    Combines with other Dyson tools to provide a longer reach.

    Out of stock.

    €4.99

    Price includes NEW VAT
    Learn more

  • Quick-release wand handle

    Part No. 967373-01

    Replacement quick-release wand handle for your Dyson vacuum cleaner.

    €33.82

    Price includes NEW VAT
    Learn more
See all spares and accessories

  • How to get your Dyson machine working to its full potential.

  • Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.ie or contact 01-475-7109 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

    Wash the filter regularly

    Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting.

  • Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.ie or contact 01-475-7109 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

    Don't overfill it

    To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

See all guides and tips

Dyson Big Ball™ 2 cylinder vacuum user manual

Download a PDF version of your Dyson Big Ball™ 2 cylinder vacuum user manual

PDF 3.45 MB

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Book a service or repair

  • Dyson's Digital Assistant

    Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.ie or contact 01-475-7109 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

  • Phone

    Call us on 01-475-7109

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.ie or contact 01-475-7109 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

  • WhatsApp

    Start conversation

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.ie or contact 01-475-7109 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

  • YouTube and Social media

    Twitter: @askdyson

    YouTube: youtube.com/dyson

    Facebook: facebook.com/DysonIE

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.ie or contact 01-475-7109 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.