Let's get your machine working

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Brush bar is not working. You can solve this by ordering a new one below.

Brush bar

Part no. 971655-01

Replacement brush bar for your Torque Drive cleaner head.

€38.50

Brush bar

Part no. 971655-01

Replacement brush bar for your Torque Drive cleaner head.

€38.50

Out of stock.

€38.50

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Rear edge is not working. You can solve this by ordering a new one below.

Rear edge

Part no. 969330-01

Replacement rear edge for your Dyson cordless vacuum cleaner.

€21.52

Rear edge

Part no. 969330-01

Replacement rear edge for your Dyson cordless vacuum cleaner.

€21.52

Out of stock.

€21.52

Keep me updated

You might need a replacement part.

It looks like the V-ball wheel is not working. You can solve this by ordering a new one below.

V-ball wheel

Part no. 969332-01

Replacement v-ball wheel for your Dyson vacuum cleaner.

€4.30

V-ball wheel

Part no. 969332-01

Replacement v-ball wheel for your Dyson vacuum cleaner.

€4.30

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 965443-01

Replacement bin for your Dyson cordless vacuum cleaner.

€38.50

Bin

Part no. 965443-01

Replacement bin for your Dyson cordless vacuum cleaner.

€38.50

Out of stock.

€38.50

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Docking station is not working. You can solve this by ordering a new one below.

Docking station

Part no. 970011-02

Wall-mounted Dok to recharge your vacuum and tidily store tools.

€23.37

Docking station

Part no. 970011-02

Wall-mounted Dok to recharge your vacuum and tidily store tools.

€23.37

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Hair Screw Tool is not working. You can solve this by ordering a new one below.

Hair Screw Tool

Part no. 972213-01

Anti-tangle conical brush bar picks up long hair and pet hair. Fast. Motor-driven cleaning for small spaces.

€65.00

Hair Screw Tool

Part no. 972213-01

Anti-tangle conical brush bar picks up long hair and pet hair. Fast. Motor-driven cleaning for small spaces.

€65.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

Part no. 969109-12

€57.95

Part no. 969109-12

€57.95

Out of stock.

€57.95

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Further help

Dyson V15 Detect™ Absolute

Let's get your machine working

Let's get your machine working

How to change the battery

ADVICE

More help required

Troubleshooting

Alerts and LCD screen

Battery alerts

Charging the battery

LEDs whilst charging

ADVICE

No power

EXCHANGE

EXCHANGE

ORDER

No LEDs whilst charging

Inspect display

EXCHANGE

Blue flashing LEDs whilst charging

Blockage alert

Check for blockages

Select floor tool

Accessory blocked

Check inlet

Clear the bin

Washing the filter - video

ORDER

Washing the filter - step by step

Check Digital Motorbar™ cleaner head

Hair screw tool

Fluffy Optic™ cleaner head pulsing

Washing the brush bar

Cutting out

Diagnostic screen

ADVICE

Unable to exit manually

ORDER

Filter attachment alert

Wash the filter - video

Washing the filter - step by step

Filter wash alert

UNRESOLVED

Yellow alert

Yes

Particle count and graph

Understanding the particle count

Unusual noise

Grating or rattle

Test the machine

Check the bin inlet

High pitched whistle

Check inlet

Pick up issues

Blockage light

Digital screen showing alert

Dyson Submarine™ wet roller head not picking up debris

ORDER

Machine is not picking up well

Power or electrical issue

The battery alert is showing after a full charge

Cutting out

Run time

Run time inaccurate after removing from charge

Run time with Dyson Submarine™ wet roller head

Machine has no power

LED showing

No power

ORDER

No LED

Inspect display

ORDER

ORDER

Blue flashing LEDs whilst charging

Machine overheating

Performance checks

Check for blockages

Select floor tool

Direct drive cleaner head

Dyson Submarine™ wet roller head grating

The machine has power but no display