Let's get your machine working
Dyson 360 Vis Nav™
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RB03
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MyDyson™ app and connectivity
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Troubleshooting
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Already connected
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Activity maps are incorrect, offset or at the wrong angle
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team.
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My machine's connection is intermittent
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team.
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Some of my app features are not available
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Dust maps show an unusually high volume of dust
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Issue not resolved, please speak to our Customer Support Team.
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My robot's scheduled clean does not start
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My machine won't automatically update
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I can't start a clean using the app
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How do I add a new Wi-Fi router or access point?
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Query resolved
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Issue not resolved, please speak to our Customer Support Team.
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Not connected
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I'm having trouble connecting my robot
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The machine isn't completing the connection
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The app is showing an error
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Complete set-up
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I'm having trouble with this step
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Issue not resolved, please speak to our Customer Support Team.
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Connecting your robot
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Add machine
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Pair the machine
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I'm having trouble pairing with the machine
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Enter Wi-Fi details
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Start connection
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I'm having trouble with my Wi-Fi
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The app isn't finding my machine
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I'm having trouble with this step
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I didn't receive a login code email
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I'm unable to find or install the MyDyson™ app
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I'm having trouble logging into the MyDyson™ app
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I'm not sure
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Using my robot offline
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Adding a new Wi-Fi router or access point
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Using the MyDyson™ app
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How do I view my machine's activity?
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Mapping and Zoning
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How do I map my home?
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How do I set restrictions?
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How do I zone my map?
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How do I start a directed clean?
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How do I use cleaning modes?
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How do I start a clean?
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How do I schedule my machine?
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Machine settings
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Changing the machine location settings
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Managing notifications
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Editing your robot's name
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How do I switch between my machines?
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Cleaning your camera lens and sensors
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Query resolved
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Issue unresolved
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MyDyson™ app and connectivity
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Fault codes
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ADC error
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Preventing this fault
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How do I resolve this fault?
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Bin not detected
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How do I resolve this fault?
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Unable to dock
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Preventing this fault
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1.-.-
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Airways blocked
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How do I resolve this fault?
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Preventing this fault
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Check bin level
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Vacuum calibration missing
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How do I resolve this fault?
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Filter not detected
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How do I resolve this fault?
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Filter not detected
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Check bin level
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Check airways
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11.-.-
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Distance sensor calibration error
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Drop detected at start of clean
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Preventing this fault
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ADC error
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Unclean distance sensor
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How do I resolve this fault?
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Distance sensor error
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Distance sensor communication error
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Distance sensor calibration error
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Drop sensor maintenance alert
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How do I resolve this fault?
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ADC error
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Non-drop sensor maintenance alert
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Distance sensor error
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Unclean distance sensor
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Distance sensor error
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Camera calibration error
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Camera unplugged
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Distance sensor error
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Distance sensor calibration error
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Distance sensor calibration error
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13.-.-
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Cannot find a route back to dock
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Preventing this fault
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Dirty obstacle sensors - Cannot find a route back to dock
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Preventing this fault
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Cannot find a route back to dock
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Insufficient features to find location
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Preventing this fault
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Safety prevents motion
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Safety prevents motion
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Safety prevents motion
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High uncertainty in discovery
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Preventing this fault
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Navigation sensor error
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Preventing this fault
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Persistent location lost
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Preventing this fault
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Internal temperature too cold
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Preventing this fault
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Internal temperature too hot
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Safety prevents motion
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Discovered wrong floor
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Safety prevents motion
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Safety prevents motion
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Persistent location jump
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Safety prevents motion
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Safety prevents motion
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Software error
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Replacement fault
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Low battery
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Dirty obstacle sensors - Low battery
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Preventing this fault
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Low battery
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Low battery at clean start
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Camera exposure not settled
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Preventing this fault
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Unable to start
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Unable to start
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Failed to set state
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Unable to start
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17.-.-
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Software error
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Software error
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Unhandled alert
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Safety prevents motion
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Edge actuator - Brush bar motor too hot
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Could not start LCD screen
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Low level PCB communication error
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Wheel stuck
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Failed to upgrade
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How do I resolve this fault?
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Low memory
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Preventing this fault
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Failed to save map
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Unable to start
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Configuration data missing
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Unable to upload robot logs
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Preventing this fault
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Dhcp - Software error
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IMU data error
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Zoned map error
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Preventing this fault
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Software error
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Unable to start
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Configuration data missing
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Unable to start
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Unable to start
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Unable to start
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Inconsistent Sensor Time - Software error
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19.-.-
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Robot too hot
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Vacuum fault
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Illumination ring error
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Routine maintenance
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How do I resolve this fault?
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Robot too hot
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Safety prevents motion
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ADC error
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Wheel motor too hot
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Preventing this fault
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Charge contact too hot
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How do I resolve this fault?
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Preventing this fault
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Dirt detect sensor error
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Optical flow sensor error
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23.-.-
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Robot lifted
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How do I resolve this fault?
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Robot cannot recover from a drop
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How do I resolve this fault?
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Rotated - Robot lifted
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3.-.-
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Safety prevents motion
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ADC error
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Left wheel - Wheel motor too cold
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Left wheel - Wheel motor too hot
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Safety prevents motion
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Right wheel - Wheel motor too cold
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Right wheel - Wheel motor too hot
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Safety prevents motion
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Brush bar motor too cold
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Brush bar motor too hot
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Wheel stuck
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Wheel stuck
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How do I resolve this fault?
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Edge actuator stuck
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How do I resolve this fault?
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Edge actuator stuck
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Edge actuator switch stuck
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Brush bar motor too hot
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Wheel motor too hot
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Brush bar stuck
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How do I resolve this fault?
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Wheel stuck
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Wheel hardware failure
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Wheel hardware failure
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Robot stuck
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How do I resolve this fault?
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3.16.-
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Brush bar stuck
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Brush bar motor too hot
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Brush bar motor too cold
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Brush bar motor winding failure
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Brush bar communication failure
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Brush bar communication failure
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3.23.-
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Brush bar stuck
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Brush bar motor too hot
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Brush bar motor too cold
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Brush bar motor winding failure
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Brush bar communication failure
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Brush bar communication failure
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5.-.-
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Battery pack - ADC error
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Unable to shut down
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Battery locked out
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Battery disconnected
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How do I resolve this fault?
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Battery low voltage
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Battery charge required
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Battery too hot
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How to locate the serial number
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Spare parts and replacement instructions
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Dock and power
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Backplate
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Part replacement instructions
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Purchase part
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Power supply
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Part replacement instructions
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Purchase part
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Dock
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Part replacement instructions
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Purchase part
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Main body and cyclone
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Battery
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Part replacement instructions
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Purchase part
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Brush bar cover
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Part replacement instructions
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Part replacement instructions - step-by-step
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Purchase part
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Bin
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Part replacement instructions
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Purchase part
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Brush bar
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Part replacement instructions
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Cyclone and handle
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Part replacement instructions
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Purchase part
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Edge cleaner
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Part replacement instructions
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Part replacement instructions - step-by-step
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Purchase part
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FDC seal
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Part replacement instructions
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Purchase part
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Filter
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Part replacement instructions
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Purchase part
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Filter housing
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Part replacement instructions
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Purchase part
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Brush bar cover lever
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Part replacement instructions
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Part replacement instructions - step-by-step
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Purchase part
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Robot is displaying an alert
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Check airways alert
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Removing a blockage step-by-step
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Check the filter
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Replacement part required
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Washing your filter step-by-step
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Battery not detected
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Bin not detected alert
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Brush bar stuck alert
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Clearing your robot's brush bar step-by-step
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Check bin level alert
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Edge cleaner stuck alert
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Wash filter alert
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Removing a blockage step-by-step
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Washing your filter
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Washing your filter step-by-step
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Filter not detected alert
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Drop detected alert
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Place on dock alert
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Robot moved alert
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Routine check alert
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Robot stuck alert
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System error detected
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High temperature alert
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Unable to dock alert
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Issue with dock
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The dock light is illuminated
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The dock light is not illuminated
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Replacement part required
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Unable to return to dock alert
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Wheel stuck alert
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Drop sensors obscured alert
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Issue resolved
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Robot lifted alert
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Low temperature alert
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Exchange required
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Query resolved
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Docking issues
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Replacement part required
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Robot is displaying an alert
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My robot is not docking correctly
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My robot is lost
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Robot has stopped cleaning
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Robot is lost
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My robot is stuck
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Mapping and zone cleaning
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My robot is ignoring restrictions
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Incorrect power mode
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My robot is not generating a map
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My robot is missing areas
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Robot is still missing areas
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Zone name is not shown on the status screen
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Unpleasant noise or smell
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Damp or musty smell
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Parts are dry
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Clearing blockages
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Removing a blockage step-by-step
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Washing the filter
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Washing your filter step-by-step
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Parts have come into contact with water
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Parts were completely dried
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The vacuum noise changes
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My robot makes a rattling noise
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My robot makes a squeaking noise
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Check the brush bar
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My robot is too noisy
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My robot makes a whirring noise
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Performance issues
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Low performance
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Check for blockages
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Removing a blockage step-by-step
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My robot prompts to wash the filter too often
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Removing a blockage step-by-step
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Power or electrical issues
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My robot takes a long time to charge
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The machine is overheating
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Machine has no power
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LCD screen is off
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Power cut out during a clean
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An alert is showing on the screen
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Robot is on the dock
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Replacement part required
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LCD screen is on
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The robot is paused
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My robot recharges during cleans too often
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Check airways
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The screen is not working correctly
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Unusual behaviours
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My robot didn't start its clean
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Off the dock
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On the dock
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The dock is powered
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My robot gets lost in dark areas
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My robot is moving without vacuuming or using the brush bar
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My robot has stopped but the timer is still counting
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My robot repeatedly gets stuck in the same areas
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Preparing your home
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My robot keeps bumping into objects
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My robot has paused by itself
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My robot spins in a circle
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Check the Brush bar and wheels
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My robot started an unexpected clean
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Emptying your bin
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Washing your brush bar
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Washing your brush bar step-by-step
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Washing your filter
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Washing your filter step-by-step
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Troubleshooting
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Intelligent dust predictions
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Setting up your robot's dock
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Starting a clean
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Download the user manual
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Power supply is not working. You can solve this by ordering a new one below.
Power supply
Part no. 970490-01
Plug into the dock to charge your robot.
Power supply
Part no. 970490-01
Plug into the dock to charge your robot.
You might need a replacement part.
It looks like the Wall dock is not working. You can solve this by ordering a new one below.
Wall dock
Part no. 970488-01
Place anywhere in your home. The robot automatically returns to its dock to charge when needed.
Wall dock
Part no. 970488-01
Place anywhere in your home. The robot automatically returns to its dock to charge when needed.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
Part no. 970491-01
€25.92
Part no. 970491-01
€25.92
€25.92
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
Part no. 970494-01
€25.92
Part no. 970494-01
€25.92
€25.92
You might need a replacement part.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Wall dock is not working. You can solve this by ordering a new one below.
Wall dock
Part no. 970488-01
Place anywhere in your home. The robot automatically returns to its dock to charge when needed.
Wall dock
Part no. 970488-01
Place anywhere in your home. The robot automatically returns to its dock to charge when needed.
You might need a replacement part.
It looks like the Wall dock is not working. You can solve this by ordering a new one below.
Wall dock
Part no. 970488-01
Place anywhere in your home. The robot automatically returns to its dock to charge when needed.
Wall dock
Part no. 970488-01
Place anywhere in your home. The robot automatically returns to its dock to charge when needed.
Further help
Dyson 360 Vis Nav™
