Let's get your machine working.
Dyson V11 Torque Drive (Nickel/Iron)-
-
Troubleshooting
-
Alerts
-
Battery alerts
-
Charging the battery
-
LEDs whilst charging
-
Issue resolved
-
No power
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
No LEDs whilst charging
-
Inspect display
-
Replacement part required
-
Replacement part required
-
Blue flashing LEDs whilst charging
-
Blockage alert
-
Check for blockages
-
Select floor tool
-
Accessory
-
Cutting out
-
Clear the bin
-
Washing the filter - video
-
Washing the filter - step-by-step
-
Replacement part required
-
Direct drive cleaner head
-
High Torque cleaner head
-
Quick-release Mini motorised head
-
Soft roller cleaner head
-
Washing the brush bars
-
Cutting out
-
Diagnostic screen
-
Unable to exit manually
-
Filter attachment alert
-
Wash the filter - video
-
Washing the filter - step-by-step
-
Filter wash alert
-
Unusual noise
-
Machine is pulsating
-
Blockage light
-
Check for blockages
-
Select floor tool
-
Accessory blocked
-
Check inlet
-
Direct drive cleaner head pulsing
-
High Torque cleaner head pulsating
-
Issue not resolved, please speak to our Customer Support Team
-
QR Mini motorised head pulsing
-
Soft roller cleaner head pulsing
-
Washing the brush bars
-
Washing the brush bars - step-by-step
-
Replacement part required
-
Cutting out
-
Grating or rattle
-
Test the machine
-
Check the bin inlet
-
Replacement part required
-
Issue not resolved, please speak to our Customer Support Team
-
Pick up issues
-
Blockage light
-
Machine is not picking up well
-
Power or electrical issue
-
The battery alert is showing after a full charge
-
Replacement part required
-
Cutting out
-
Run time
-
Run time inaccurate after removing from charge
-
Machine has no power
-
LED showing
-
No power
-
No LED
-
Inspect display
-
Replacement part required
-
Blue flashing LEDs whilst charging
-
Machine overheating
-
Performance checks
-
Check for blockages
-
Check for blockages
-
The machine has power but no display
-
LED showing
-
The display shows run time remaining but the machine cut out
-
Charge the machine
-
High level of charge
-
Unusual smell
-
Damp or musty
-
Clean the bin
-
Washing the filter - video
-
Damp or musty smell
-
Washing the filter - step-by-step
-
Damp or musty smell
-
Damp or musty smell still present
-
Replacement part required
-
Issue not resolved, please speak to our Customer Support Team
-
Visible issue
-
The brush bar is not spinning on the floor tool
-
Direct drive cleaner head
-
Replacement part required
-
High Torque cleaner head
-
Replacement part required
-
Quick-release Mini motorised head
-
Replacement part required
-
Soft roller cleaner head
-
Washing the brush bars
-
Replacement part required
-
Replacement part required
-
Filter blocking frequently
-
Emptying the bin - video
-
Emptying the bin - step-by-step
-
Digital screen showing alert
-
Scratches or marks on the wand
-
Replacement part required
-
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
You might need a replacement part.
It looks like the Click-in battery is not working. You can solve this by ordering a new one below.
Click-in battery
Part no. 970938-01
<p>Replacement or additional click-in battery for your Dyson vacuum.</p>
€99.00
Click-in battery
Part no. 970938-01
<p>Replacement or additional click-in battery for your Dyson vacuum.</p>
€99.00
€99.00
How to install this part
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 969350-01
Replacement charger for your Dyson vacuum cleaner.
€42.00
Charger
Part no. 969350-01
Replacement charger for your Dyson vacuum cleaner.
€42.00
€42.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 969350-01
Replacement charger for your Dyson vacuum cleaner.
€42.00
Charger
Part no. 969350-01
Replacement charger for your Dyson vacuum cleaner.
€42.00
€42.00
You might need a replacement part.
It looks like the Click-in battery is not working. You can solve this by ordering a new one below.
Click-in battery
Part no. 970938-01
<p>Replacement or additional click-in battery for your Dyson vacuum.</p>
€99.00
Click-in battery
Part no. 970938-01
<p>Replacement or additional click-in battery for your Dyson vacuum.</p>
€99.00
€99.00
How to install this part
We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
Further help
Dyson V11 Torque Drive (Nickel/Iron)
