
Let's get your machine working
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Cleaning the floor tool
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Direct drive cleaner head
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Issue resolved
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More help required
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Troubleshooting
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Unusual noise
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Machine is pulsating
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Blockage light
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No light visible
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Direct drive cleaner head
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Issue resolved
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Machine is pulsating
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Clear the bin
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Filter needs washing
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Replacement part required
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Washing the filter - step by step
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Mini motorised head
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Soft roller cleaner head
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Light still appears
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Filter light
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No light
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Machine still pulsates
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Grating or rattle
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Grating or rattle
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Direct drive cleaner head
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Replacement part required
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Issue resolved
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Mini motorised head
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Replacement part required
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Soft roller cleaner head
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Replacement part required
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Test the machine
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Issue not resolved, please speak to our Customer Support Team
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Check the bin inlet
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Replacement part required
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Pick up issues
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Machine is not picking up well
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Direct drive cleaner head
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Check the bin inlet
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Remove the bin
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Wash the filter
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Washing the filter - step by step
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Issue not resolved, please speak to our Customer Support Team
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Mini motorised head
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Soft roller cleaner head
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Power or electrical issue
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Cutting out
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Intermittent power
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Flashing filter light
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Issue not resolved, please speak to our Customer Support Team
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No light
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One blue flashing light
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Issue not resolved, please speak to our Customer Support Team
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Blue lights
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Replacement part required
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Replacement part required
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Replacement part required
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One blue flashing light
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Replacement part required
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Replacement part required
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Replacement part required
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Three flashing blue lights
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Replacement part required
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Machine will not turn on
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Machine run time
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Replacement part required
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Damp or musty smell
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Damp or musty smell
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Damp or musty smell still present
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Pick up issues
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Clean the bin
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Wash the filter
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Damp or musty smell
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Washing the filter - step by step
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Visible issue
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The Brush bar is not spinning on the floor tool
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Issue not resolved, please speak to our Customer Support Team
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Direct drive cleaner head
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Mini motorised head
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Soft roller cleaner head
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Scratches or marks on the Wand
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Replacement part required
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User guide
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How to install the dock
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How to locate the serial number
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Getting started
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How to attach the accessories
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Mini motorised head
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Soft roller cleaner head
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Washing the Brush bars
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Charging the battery
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Emptying the bin
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Emptying the bin - step by step
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Washing the filter
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Washing the filter - step by step
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Popular queries
Please select the appropriate option
Which floor tool are you using?
Clear the floor tool
On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.

We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Please select the appropriate option
Please select the appropriate option
Please select the appropriate option
Lights
To ensure the correct checks are carried out, we will need to determine if this is a pick up issue or if the machine is pulsating. We can check this by seeing what light shows on the machine.
Press and hold the trigger for 10 seconds.
Filter light

Blockage light

Does a light appear?
Remove the tools
Please ensure the bin is empty before continuing with any checks.
Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.

Press and hold the trigger for 10 seconds.
Check the Wand
Check both ends of the Wand for blockages and remove as necessary.
Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.

Which floor tool are you using?
Clear the floor tool
On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.

We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Check the bin inlet
Check the inlet at the front of the machine for any blockages and remove as necessary.

Push the bin release catch underneath the bin to release the bin base. Check the opening on the cyclone shroud for any blockages. Re-attach the bin and close the base.

Press and hold the trigger for 10 seconds.
Remove the bin
Push the bin release catch underneath the bin to release the base. Press the button located on the bin runner to release the bin and slide it off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.
Refit the bin back on to the machine and test the machine.
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
Wash the filter
This indicates the filter needs washing. Please follow the steps in the video.
Ensure the filter is completely dry before refitting. Press the trigger and run the machine for 2 minutes and then check the filter light.
Has this resolved the problem?
You might need a replacement part.
It looks like the Filter is not working. You can solve this by ordering a new one below.
Filter
Part no. 969082-01
Replacement filter for your Dyson vacuum cleaner.
€35.09
Filter
Part no. 969082-01
Replacement filter for your Dyson vacuum cleaner.
€35.09
€35.09
Removing the filter
Remove the filter by twisting anticlockwise to the open position and gently pull away. Remove any excess debris from the filter prior to washing.

Wash the inside of the filter first; hold it upright under the cold tap and agitate using a rotation motion.

Wash the outside of the filter; fill it with cold water, place your hand over the open end and shake gently.

Repeat washing the inside and outside of the filter until the water runs clear.
Gently tap the filter to remove any excess water.
Drying the filter
Leave the filter to dry with the open end facing up for as long as possible.
Ensure the filter is completely touch dry prior to refitting.
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

To refit, return the filter to the open position and twist clockwise until it clicks into place.

Clear the floor tool
On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.

Clear the floor tool
Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.

Check the bin inlet
Check the inlet at the front of the machine for any blockages and remove as necessary.

Push the bin release catch underneath the bin to release the bin base. Check the opening on the cyclone shroud for any blockages. Re-attach the bin and close the base.

Press and hold the trigger for 10 seconds.
Wash the filter
This indicates the filter needs washing. Please follow the steps in the video.
Ensure the filter is completely dry before refitting. Press the trigger and run the machine for 2 minutes and then check the filter light.
Has this resolved the problem?
Remove the tools
Please ensure the bin is empty before continuing with any checks.
Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.

Press and hold the trigger for 10 seconds.
Does the machine still pulsate?
Check the bin inlet
Check the inlet at the front of the machine for any blockages and remove as necessary.

Push the bin release catch underneath the bin to release the bin base. Check the opening on the cyclone shroud for any blockages. Re-attach the bin and close the base.

Press and hold the trigger for 10 seconds.
Test the machine
Remove all tools and accessories from the machine.

Put the machine in MAX power mode.
Press and hold the trigger for 10 seconds.
Check the Wand
Check both ends of the Wand for blockages and remove as necessary.
Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.

Test the machine
Press and hold the trigger for 10 seconds.
If the noise is still present, select the floor tool you have been using.
Which floor tool are you using?
Clear the floor tool
On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.

We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Clear the floor tool
On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.

We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
Clear the floor tool
Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.

You might need a replacement part.
It looks like the Mini motorised tool is not working. You can solve this by ordering a new one below.
Mini motorised tool
Part no. 967479-05
<p>Great for cleaning smaller surfaces, upholstery and stairs</p>
€45.38
Mini motorised tool
Part no. 967479-05
<p>Great for cleaning smaller surfaces, upholstery and stairs</p>
€45.38
€45.38
Remove the bin
Push the bin release catch underneath the bin to release the base. Press the button located on the bin runner to release the bin and slide it off the runner.

Press and hold the trigger for 10 seconds.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
Check the bin inlet
Check the inlet at the front of the machine for any blockages and remove as necessary.

Attach the bin to the machine by sliding it back on.
Once attached, push the bin fully on to the machine and close the bin base.
Press and hold the trigger for 10 seconds.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
Pick up issues
The blockage light usually appears when the machine is pulsating. The blockage light is located by the power pack.

Please select the appropriate option
Remove the floor tool
If the machine is not performing as well as it used to this is typically caused by a partial or full blockage within the openings of the machine.
Please remove the floor tool from the machine and check the Wand for blockages.

Which floor tool are you using?
Clear the floor tool
On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.

Check the bin inlet
Check the inlet at the front of the machine for any blockages and remove as necessary.
Push the bin release catch underneath the bin to release the bin base. Check the opening on the cyclone shroud for any blockages. Re-attach the bin and close the base.

Press and hold the trigger for 10 seconds.
Remove the bin
Push the bin release catch underneath the bin to release the base. Press the button located on the bin runner to release the bin and slide it off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.
Refit the bin back on to the machine, attach the wand and cleaner head and test the machine.
Wash the filter
This indicates the filter needs washing. Please follow the steps in the video.
Ensure the filter is completely dry before refitting. Press the trigger and run the machine for 2 minutes and then check the filter light.
Has this resolved the problem?
Wash the inside of the filter first; hold it upright under the cold tap and agitate using a rotation motion.
Wash the outside of the filter; fill it with cold water, place your hand over the open end and shake gently.
Repeat washing the inside and outside of the filter until the water runs clear.
Gently tap the filter to remove any excess water.
Drying the filter
Leave the filter to dry with the open end facing up for as long as possible.
Ensure the filter is completely touch dry prior to refitting.
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
To refit, return the filter to the open position and twist clockwise until it clicks into place.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
Clear the floor tool
On the side of the Mini motorised head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.

Clear the floor tool
Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.

Please select the appropriate option
Check the machine
The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.
If the machine does not have any power, please check the status light and select which light is showing.
Please select the appropriate option
Unplug the machine
Make sure the machine is unplugged from the charger and check the status light.

What do the lights show when the trigger is pulled?
Refit the filter correctly
The filter indicator will flash intermittently when the filter unit is not fitted correctly.
To refit, return the filter unit to the open position and twist clockwise until it clicks into place.

We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
Charge the machine
Place the machine on charge.
Which light appears on the machine?
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
Blue lights on charge
If one, two or three blue lights appear whilst the machine is plugged in, this suggests it is on charge.

We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
Charge the machine
This indicates the machine needs charging. Place the machine on charge for 3.5 hours.

If the lights now flash red and blue, please follow the appropriate step.

Has this resolved the problem?
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
Charge the machine
This indicates the machine needs charging. Place the machine on charge for 3.5 hours.

If the lights now flash red and blue, please follow the appropriate step.

Has this resolved the problem?
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
Unplug the machine
Make sure the machine is unplugged from the charger and check the status light.

What do the lights show when the trigger is pulled?
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
The run time on High power is 7 minutes with the Motorised head, and 5 minutes without the Motorised head.

The run time on Medium power is 20 minutes with the Motorised head and 30 minutes without the Motorised head.

The run time on Low power is 35 minutes with the Motorised head and 60 minutes without the Motorised head.

We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
Please select the appropriate option
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
Damp or musty smell
A damp or musty smell is caused when dust in the cyclone has come into contact with water.
It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.
Additionally the smell may occur if the filter goes back into the machine wet.
Only the filter can be washed, the bin can be cleaned with a damp cloth only, and both must be completely dry before being refitted to the machine.
Damp or musty smell still present
Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.
Replacement part required
If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.
Please select the appropriate option
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
You might need a replacement part.
It looks like the Quick-release combination tool is not working. You can solve this by ordering a new one below.
Quick-release combination tool
Part no. 967482-01
Two tools in one, for versatile cleaning around the home.
€4.23
Quick-release combination tool
Part no. 967482-01
Two tools in one, for versatile cleaning around the home.
€4.23
€4.23
You might need a replacement part.
It looks like the Quick-release crevice tool is not working. You can solve this by ordering a new one below.
Quick-release crevice tool
Part no. 967612-01
For reaching into narrow gaps, like between furniture and behind radiators.
€30.25
Quick-release crevice tool
Part no. 967612-01
For reaching into narrow gaps, like between furniture and behind radiators.
€30.25
€30.25
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
You might need a replacement part.
It looks like the Docking station is not working. You can solve this by ordering a new one below.
Docking station
Part no. 969042-01
Replacement docking station for your Dyson vacuum cleaner.
€17.54
Docking station
Part no. 969042-01
Replacement docking station for your Dyson vacuum cleaner.
€17.54
€17.54
You might need a replacement part.
It looks like the Filter is not working. You can solve this by ordering a new one below.
Filter
Part no. 969082-01
Replacement filter for your Dyson vacuum cleaner.
€35.09
Filter
Part no. 969082-01
Replacement filter for your Dyson vacuum cleaner.
€35.09
€35.09
You might need a replacement part.
It looks like the Mini motorised tool is not working. You can solve this by ordering a new one below.
Mini motorised tool
Part no. 967479-05
<p>Great for cleaning smaller surfaces, upholstery and stairs</p>
€45.38
Mini motorised tool
Part no. 967479-05
<p>Great for cleaning smaller surfaces, upholstery and stairs</p>
€45.38
€45.38
Please call us to resolve this problem.
It looks like the Direct drive cleaner head isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Direct drive cleaner head
Part no. 967483-05
Powerful direct-drive cleaner head removes ground-in dirt from carpets
€72.60
Direct drive cleaner head
Part no. 967483-05
Powerful direct-drive cleaner head removes ground-in dirt from carpets
€72.60
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
You might need a replacement part.
It looks like the Soft roller cleaner head is not working. You can solve this by ordering a new one below.
Soft roller cleaner head
Part no. 966489-12
Replacement soft roller cleaner head for your Dyson vacuum cleaner.
€78.65
Soft roller cleaner head
Part no. 966489-12
Replacement soft roller cleaner head for your Dyson vacuum cleaner.
€78.65
€78.65
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
Pick up issues
The blockage light usually appears when the machine is pulsating. The blockage light is located by the power pack.

Please select the appropriate option
Remove the bin
Push the bin release catch underneath the bin to release the base. Press the button located on the bin runner to release the bin and slide it off the runner.

Clean the bin
Clean the clear bin with a damp cloth only.
WARNING: Do not use detergents, polishes or air fresheners to clean the clear bin. Do not put the clear bin in a dishwasher.
Refit the bin
Ensure the clear bin is completely dry before replacing.
To replace the bin, push the bin up and in to the Main body of the machine, It will click into place.
Close the bin base so it clicks into place and is secure.
Washing the filter can also help to remove the smell.
Wash the filter
This indicates the filter needs washing. Please follow the steps in the video.
Ensure the filter is completely dry before refitting. Press the trigger and run the machine for 2 minutes and then check the filter light.
Has this resolved the problem?
Damp or musty smell still present
Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.
Replacement part required
If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.
Please select the appropriate option
Removing the filter
Remove the filter by twisting anticlockwise to the open position and gently pull away. Remove any excess debris from the filter prior to washing.

Wash the inside of the filter first; hold it upright under the cold tap and agitate using a rotation motion.

Wash the outside of the filter; fill it with cold water, place your hand over the open end and shake gently.
Repeat washing the inside and outside of the filter until the water runs clear.
Gently tap the filter to remove any excess water.

Drying the filter
Leave the filter to dry with the open end facing up for as long as possible.
Ensure the filter is completely touch dry prior to refitting.
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

To refit, return the filter to the open position and twist clockwise until it clicks into place.

Replacement part required

Please check all floor tools
Please connect the floor tool directly on to the bin.
If the Brush bar on every tool spins when connected to the bin, please select the Wand is damaged.

Which floor tool are you using?
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
Clear the floor tool
On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.

Clear the floor tool
On the side of the Mini motorised head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.

Clear the floor tool
Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.

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We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
Scratches or marks on the Wand
Marks on the Wand can be caused when it has come into contact with a painted surface such as a door frame.
These can be removed by wiping with a damp cloth.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
Installing the wall dock
Please note that wall fixings are not included with the Dock.
Feed the charger cable through the rear of the dock, ensuring it is held via the retainer clip.
When securing the Dock to the wall, ensure there is a distance of 120cm from the floor. This is to allow the machine to sit in the dock without touching the floor.
Finding the serial number
The serial number can be found underneath the machine on the battery.

Getting started
Please follow the steps in the video.
How to attach the accessories
All the tools provided with the machine fit directly to the Wand or the bin inlet.
Click the tools to the end of the Wand assembly, ensuring the connections line up.

Remove the Wand. Place the tools directly onto the bin inlet until they click.

Clear the floor tool
On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.

Clean the floor tool
With the floor tool removed from the machine, turn over and undo the fastener.

Rotate the end cap to unlock and remove.

Remove the Brush bar and clear away any hair or debris.
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Check the openings for any blockages, remove as necessary and replace the Brush bar.
Use a coin to lock the fastener.

Reassemble and test the machine.
Please follow the next step.
Washing the Brush bars
Turn the cleaner head upside down so the underside of the cleaner head is facing you.
Rotate the end cap to the open position.
WARNING: Beware of sharp objects when checking for blockages.

Rotate the end cap to unlock and remove.

Gently slide the large Brush bar away from the Cleaner head and remove the end cap from the Brush bar.

Lift the smaller Brush bar up to remove.

Wash both the large and small Brush bar until the water runs clear.

Stand both Brush bars upright, leave to dry completely for a minimum of 24 hours.

Refit the small Brush bar first by inserting the round end of the small Brush bar into place. Push down the octagonal end until it clicks into place.

Reattach the end cap to the large Brush bar.

Slide the large Brush bar back onto the Cleaner head around the motor. Once in place rotate the end cap back into the closed position.
Close the fastener by turning a quarter turn clockwise. Ensure that the fastener is fully turned and that both the base plate and Brush bar is secure.
How to charge the battery
The machine can be charged on the dock or by plugging the charger directly to the machine.

The light on the charger will show when the machine is being charged and will go out when charging is complete.
The battery should be fully charged after 3.5 hours.
Emptying the bin
Please follow the steps in the video to empty the clear bin.
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Empty the bin
Empty as soon as the dirt reaches the level of the MAX mark - do not overfill. Ensure the machine is disconnected from the charger before emptying the clear bin. Be careful not to pull the 'ON' trigger.
Remove the Wand by pressing the red Wand release button and pulling away from the bin.

To release the dirt:
Hold the appliance with the bin in a downwards position.
Firmly push the red bin release button.
The bin will slide down, cleaning the shroud as it goes.
The bin base will then open.
The bin base will not open if the red button is not pushed down fully.

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
Wash the filter
Please follow the steps in the video.
Ensure the filter is completely dry before refitting.
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Removing the filter
Remove the filter by twisting anticlockwise to the open position and gently pull away. Remove any excess debris from the filter prior to washing.

Wash the inside of the filter first; hold it upright under the cold tap and agitate using a rotation motion.

Wash the outside of the filter; fill it with cold water, place your hand over the open end and shake gently.

Repeat washing the inside and outside of the filter until the water runs clear.
Gently tap the filter to remove any excess water.
Leave the filter to dry with the open end facing up for as long as possible.
Ensure the filter is completely touch dry prior to refitting.

To refit, return the filter to the open position and twist clockwise until it clicks into place.
