Support | Troubleshooting

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 969352-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.If you require this part please <a href="mailto:askdyson@dyson.co.uk?subject=I%20need%20to%20order%20969352-02&body=So%20that%20we%20can%20help%20you%20as%20quickly%20as%20possible,%20please%20provide%20the%20following%20information:%20%0A%0AFull%20name:%0A%0AFull%20address%20including%20postcode:%20%0A%0APhone%20number:%20%0A%0ASerial%20number:">email us</a>.

€92.00

Battery

Part no. 969352-02

€92.00

How to install this part

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Mini motorised tool is not working. You can solve this by ordering a new one below.

Mini motorised tool

Part no. 967479-05

Great for cleaning smaller surfaces, upholstery and stairs

€46.12

Mini motorised tool

Part no. 967479-05

Great for cleaning smaller surfaces, upholstery and stairs

€46.12

You might need a replacement part.

It looks like the Soft roller cleaner head is not working. You can solve this by ordering a new one below.

Soft roller cleaner head

Part no. 966489-12

Replacement soft roller cleaner head for your Dyson vacuum cleaner.

€79.95

Soft roller cleaner head

Part no. 966489-12

Replacement soft roller cleaner head for your Dyson vacuum cleaner.

€79.95

Out of stock.

€79.95

Keep me updated

Please call us to resolve this problem.

It looks like the Main body and cyclone isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Main body and cyclone

Part no. 969596-07

Replacement main body and cyclone for your Dyson vacuum cleaner.

€73.80

Main body and cyclone

Part no. 969596-07

Replacement main body and cyclone for your Dyson vacuum cleaner.

€73.80

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Please call us to resolve this problem.

It looks like the Main body and cyclone isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Main body and cyclone

Part no. 969596-07

Replacement main body and cyclone for your Dyson vacuum cleaner.

€73.80

Main body and cyclone

Part no. 969596-07

Replacement main body and cyclone for your Dyson vacuum cleaner.

€73.80

Please call us to resolve this problem.

It looks like the Main body and cyclone isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Main body and cyclone

Part no. 969596-07

Replacement main body and cyclone for your Dyson vacuum cleaner.

€73.80

Main body and cyclone

Part no. 969596-07

Replacement main body and cyclone for your Dyson vacuum cleaner.

€73.80

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Please call us to resolve this problem.

It looks like the Filter isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Filter

Part no. 969082-01

Replacement filter for your Dyson vacuum cleaner.

€35.67

Filter

Part no. 969082-01

Replacement filter for your Dyson vacuum cleaner.

€35.67

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 969352-02

€92.00

Battery

Part no. 969352-02

€92.00

How to install this part

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 969352-02

€92.00

Battery

Part no. 969352-02

€92.00

How to install this part

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 969352-02

€92.00

Battery

Part no. 969352-02

€92.00

How to install this part

Please call us to resolve this problem.

It looks like the Main body and cyclone isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Main body and cyclone

Part no. 969596-07

Replacement main body and cyclone for your Dyson vacuum cleaner.

€73.80

Main body and cyclone

Part no. 969596-07

Replacement main body and cyclone for your Dyson vacuum cleaner.

€73.80

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Filter isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Filter

Part no. 969082-01

Replacement filter for your Dyson vacuum cleaner.

€35.67

Filter

Part no. 969082-01

Replacement filter for your Dyson vacuum cleaner.

€35.67

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Black wand is not working. You can solve this by ordering a new one below.

Black wand

Part no. 969109-13

Replacement wand for your Dyson cordless vacuum.

€39.36

Black wand

Part no. 969109-13

Replacement wand for your Dyson cordless vacuum.

€39.36

Out of stock.

€39.36

Keep me updated

You might need a replacement part.

It looks like the Direct drive cleaner head is not working. You can solve this by ordering a new one below.

Direct drive cleaner head

Part no. 967483-05

Powerful direct-drive cleaner head removes ground-in dirt from carpets

€73.80

Direct drive cleaner head

Part no. 967483-05

Powerful direct-drive cleaner head removes ground-in dirt from carpets

€73.80

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

You might need a replacement part.

It looks like the Black wand is not working. You can solve this by ordering a new one below.

Black wand

Part no. 969109-13

Replacement wand for your Dyson cordless vacuum.

€39.36

Black wand

Part no. 969109-13

Replacement wand for your Dyson cordless vacuum.

€39.36

Out of stock.

€39.36

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Black wand is not working. You can solve this by ordering a new one below.

Black wand

Part no. 969109-13

Replacement wand for your Dyson cordless vacuum.

€39.36

Black wand

Part no. 969109-13

Replacement wand for your Dyson cordless vacuum.

€39.36

Out of stock.

€39.36

Keep me updated

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

You might need a replacement part.

It looks like the Black wand is not working. You can solve this by ordering a new one below.

Black wand

Part no. 969109-13

Replacement wand for your Dyson cordless vacuum.

€39.36

Black wand

Part no. 969109-13

Replacement wand for your Dyson cordless vacuum.

€39.36

Out of stock.

€39.36

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Black wand is not working. You can solve this by ordering a new one below.

Black wand

Part no. 969109-13

Replacement wand for your Dyson cordless vacuum.

€39.36

Black wand

Part no. 969109-13

Replacement wand for your Dyson cordless vacuum.

€39.36

Out of stock.

€39.36

Keep me updated

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

You might need a replacement part.

It looks like the Black wand is not working. You can solve this by ordering a new one below.

Black wand

Part no. 969109-13

Replacement wand for your Dyson cordless vacuum.

€39.36

Black wand

Part no. 969109-13

Replacement wand for your Dyson cordless vacuum.

€39.36

Out of stock.

€39.36

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Black wand is not working. You can solve this by ordering a new one below.

Black wand

Part no. 969109-13

Replacement wand for your Dyson cordless vacuum.

€39.36

Black wand

Part no. 969109-13

Replacement wand for your Dyson cordless vacuum.

€39.36

Out of stock.

€39.36

Keep me updated

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Please call us to resolve this problem.

It looks like the Filter isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Filter

Part no. 969082-01

Replacement filter for your Dyson vacuum cleaner.

€35.67

Filter

Part no. 969082-01

Replacement filter for your Dyson vacuum cleaner.

€35.67

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 969352-02

€92.00

Battery

Part no. 969352-02

€92.00

How to install this part

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

You might need a replacement part.

It looks like the Dyson Cyclone V10 Dok™ is not working. You can solve this by ordering a new one below.

Dyson Cyclone V10 Dok™

Part no. 968923-01

Free-standing design, engineered to store your Dyson Cyclone V10™ vacuum and tools. Includes 5 additional tools.

€150.00

Dyson Cyclone V10 Dok™

Part no. 968923-01

Free-standing design, engineered to store your Dyson Cyclone V10™ vacuum and tools. Includes 5 additional tools.

€150.00

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 969352-02

€92.00

Battery

Part no. 969352-02

€92.00

How to install this part

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 969509-01

Replacement bin for your Dyson cordless vacuum.

€39.36

Bin

Part no. 969509-01

Replacement bin for your Dyson cordless vacuum.

€39.36

How to install this part

Please call us to resolve this problem.

It looks like the Filter isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Filter

Part no. 969082-01

Replacement filter for your Dyson vacuum cleaner.

€35.67

Filter

Part no. 969082-01

Replacement filter for your Dyson vacuum cleaner.

€35.67

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Brush bar is not working. You can solve this by ordering a new one below.

Brush bar

Part no. 969569-01

Replacement brush bar for your Dyson vacuum cleaner.

€39.36

Brush bar

Part no. 969569-01

Replacement brush bar for your Dyson vacuum cleaner.

€39.36

Out of stock.

€39.36

Keep me updated

You might need a replacement part.

It looks like the Direct drive cleaner head is not working. You can solve this by ordering a new one below.

Direct drive cleaner head

Part no. 967483-05

Powerful direct-drive cleaner head removes ground-in dirt from carpets

€73.80

Direct drive cleaner head

Part no. 967483-05

Powerful direct-drive cleaner head removes ground-in dirt from carpets

€73.80

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Rear brush bar is not working. You can solve this by ordering a new one below.

Rear brush bar

Part no. 966492-03

Replacement rear brush bar for your Dyson soft roller cleaner head.

€27.06

Rear brush bar

Part no. 966492-03

Replacement rear brush bar for your Dyson soft roller cleaner head.

€27.06

You might need a replacement part.

It looks like the Soft roller cleaner head is not working. You can solve this by ordering a new one below.

Soft roller cleaner head

Part no. 966489-12

Replacement soft roller cleaner head for your Dyson vacuum cleaner.

€79.95

Soft roller cleaner head

Part no. 966489-12

Replacement soft roller cleaner head for your Dyson vacuum cleaner.

€79.95

Out of stock.

€79.95

Keep me updated

You might need a replacement part.

It looks like the Soft roller brush bar is not working. You can solve this by ordering a new one below.

Soft roller brush bar

Part no. 966488-09

Replacement soft roller brush bar for your Dyson vacuum cleaner.

€60.27

Soft roller brush bar

Part no. 966488-09

Replacement soft roller brush bar for your Dyson vacuum cleaner.

€60.27

How to install this part

You might need a replacement part.

It looks like the End cap is not working. You can solve this by ordering a new one below.

End cap

Part no. 966490-03

Replacement end cap for your Dyson vacuum cleaner.

€33.82

End cap

Part no. 966490-03

Replacement end cap for your Dyson vacuum cleaner.

€33.82

We need a little more information to help us solve your issue.

You might need a replacement part.

It looks like the Combination tool is not working. You can solve this by ordering a new one below.

Combination tool

Part no. 967482-01

Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.

€27.50

Combination tool

Part no. 967482-01

Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.

€27.50

You might need a replacement part.

It looks like the Quick-release crevice tool is not working. You can solve this by ordering a new one below.

Quick-release crevice tool

Part no. 967612-01

For reaching into narrow gaps, like between furniture and behind radiators.

€30.00

Quick-release crevice tool

Part no. 967612-01

For reaching into narrow gaps, like between furniture and behind radiators.

€30.00

You might need a replacement part.

It looks like the Docking station is not working. You can solve this by ordering a new one below.

Docking station

Part no. 969042-01

Replacement docking station for your Dyson vacuum cleaner.

€17.84

Docking station

Part no. 969042-01

Replacement docking station for your Dyson vacuum cleaner.

€17.84

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Mini motorised tool is not working. You can solve this by ordering a new one below.

Mini motorised tool

Part no. 967479-05

Great for cleaning smaller surfaces, upholstery and stairs

€46.12

Mini motorised tool

Part no. 967479-05

Great for cleaning smaller surfaces, upholstery and stairs

€46.12

You might need a replacement part.

It looks like the Mini motorised tool brush bar is not working. You can solve this by ordering a new one below.

Mini motorised tool brush bar

Part no. 967480-03

Replacement mini motorised head brush bar for your Dyson vacuum cleaner.

€15.38

Mini motorised tool brush bar

Part no. 967480-03

Replacement mini motorised head brush bar for your Dyson vacuum cleaner.

€15.38

You might need a replacement part.

It looks like the Mini motorised tool end cap is not working. You can solve this by ordering a new one below.

Mini motorised tool end cap

Part no. 967481-01

Replacement end cap for your Dyson vacuum cleaner.

€3.08

Mini motorised tool end cap

Part no. 967481-01

Replacement end cap for your Dyson vacuum cleaner.

€3.08

You might need a replacement part.

It looks like the Black wand is not working. You can solve this by ordering a new one below.

Black wand

Part no. 969109-13

Replacement wand for your Dyson cordless vacuum.

€39.36

Black wand

Part no. 969109-13

Replacement wand for your Dyson cordless vacuum.

€39.36

Out of stock.

€39.36

Keep me updated

Let's get your machine working