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Dyson Supersonic™ hair dryer Professional
See all steps

Please select the appropriate option

Cleaning the appliance

To clean the Main body of the appliance, use a dry cloth. Ensure that the narrow opening is free of obstructions.

Do not use detergents or polishes.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Please select the appropriate option

Airflow selection

The level of sound from your appliance will vary depending on the airflow selected. To decrease the airflow, press the 'Airflow control' button until you have 1 white LED light.

Please select the appropriate option

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

Maintain optimum performance by cleaning your filter

During our testing in salons around the world, we identified there were different salon environments. The environment of your salon will heavily impact how frequently you should conduct a filter clean. We recommend you clean your filter at least monthly or if you experience a drop in product performance or the flashing white LED lights alert you that a filter clean is required.

About the new Dyson Supersonic™ hair dryer Professional filter

The Dyson Supersonic™ hair dryer Professional has a new filter that is different from previous Dyson Supersonic™ hair dryers. Please ensure you are following the latest guidance while cleaning your filter.

If you own a cleaning brush from a previous Dyson Supersonic™ hair dryer kit, do not use it to clean your Dyson Supersonic™ hair dryer Professional filter as it may damage the filter cage. Instead, please only use your fingertips as shown.

Cleaning the filter

Make sure you unplug your machine from the mains electricity supply and allow it to cool down before cleaning your filter unit.

Do not use detergents or polishes.

Hold the handle of your machine and pull the filter unit downwards and onto the cable.

Gently pull open the filter unit and slide it off the cable. Wipe the filter mesh on your machine with a dry, lint-free cloth, to remove any debris.

Leave the filter unit to soak in warm, soapy water for at least 30 minutes. We recommend using a clarifying shampoo or dish soap.

Remove the inner filter from the filter cage

Using your fingertips, rub gently to thoroughly clean each part. Dust or debris that lines the holes of the filter cage should be visible with the naked eye. Rinse both parts of the filter to remove any debris. Completely dry both parts of the filter with a dry, lint free cloth.

Check that all debris has been removed before placing the inner filter into the filter cage.

Gently pull open the filter unit and slide it onto the cable. Slide the filter unit towards the handle and twist until it snaps into place.

Don’t use your machine without the filter unit attached.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

Please select the appropriate option

Airflow control

The direction of airflow from the Dyson Supersonic™ hair dryer is from the opposite side to the controls. To increase the airflow, press the 'Airflow control' button on the back of the appliance until you have three white LED lights. The available settings are:

One white light - Gentle (styling)

Two white lights - Medium (regular drying)

Three white lights - Fast (fast drying)

If this has not resolved the problem, remove the filter cage from the machine.

Has this resolved the problem?

Change the filter

A spare filter unit is included to ensure you can continue to use your machine.

Have you got a clean, spare filter cage?

Remove the filter

Remove the filter from the machine.

Run the machine for at least as long as it took for the symptoms to appear previously, but for no longer than three minutes.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

Maintain optimum performance by cleaning your filter

During our testing in salons around the world, we identified there were different salon environments. The environment of your salon will heavily impact how frequently you should conduct a filter clean. We recommend you clean your filter at least monthly or if you experience a drop in product performance or the flashing white LED lights alert you that a filter clean is required.

About the new Dyson Supersonic™ hair dryer Professional filter

The Dyson Supersonic™ hair dryer Professional has a new filter that is different from previous Dyson Supersonic™ hair dryers. Please ensure you are following the latest guidance while cleaning your filter.

If you own a cleaning brush from a previous Dyson Supersonic™ hair dryer kit, do not use it to clean your Dyson Supersonic™ hair dryer Professional filter as it may damage the filter cage. Instead, please only use your fingertips as shown.

Cleaning the filter

Make sure you unplug your machine from the mains electricity supply and allow it to cool down before cleaning your filter unit.

Do not use detergents or polishes.

Hold the handle of your machine and pull the filter unit downwards and onto the cable.

Gently pull open the filter unit and slide it off the cable. Wipe the filter mesh on your machine with a dry, lint-free cloth, to remove any debris.

Leave the filter unit to soak in warm, soapy water for at least 30 minutes. We recommend using a clarifying shampoo or dish soap.

Remove the inner filter from the filter cage

Using your fingertips, rub gently to thoroughly clean each part. Dust or debris that lines the holes of the filter cage should be visible with the naked eye. Rinse both parts of the filter to remove any debris. Completely dry both parts of the filter with a dry, lint free cloth.

Check that all debris has been removed before placing the inner filter into the filter cage.

Gently pull open the filter unit and slide it onto the cable. Slide the filter unit towards the handle and twist until it snaps into place.

Don’t use your machine without the filter unit attached.

Are you happy with the filter maintenance?

Replace the filter

Attach a clean, spare filter cage to the machine.

Hold the handle of your machine and pull the filter unit downwards and onto the cable.

Gently pull open the filter unit and slide it off the cable.

Gently pull open the filter unit and slide it onto the cable. Slide the filter unit towards the handle and twist until it snaps into place.

Run the machine

Run the machine for at least as long as it took for the symptoms to appear previously, but for no longer than three minutes.

Has this resolved the problem?

Temperature

The Dyson Supersonic™ hair dryer is intelligent. It has a clever microprocessor which regulates temperature to help prevent extreme heat damage to protect natural shine. The maximum operating temperature in normal working conditions is up to 105°C/221°F.

To increase the temperature, press the 'Temperature control' button on the back of the appliance until you have three red LED lights. The available settings are:

One red light - low gentle drying

Two red lights - Medium 80°C/176°F (regular drying)

Three red lights - High (100°C) Fast drying and styling.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

Please allow the machine to cool before testing the power again.

Check the machine

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Change the fuse in the machine's plug.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

Maintain optimum performance by cleaning your filter

During our testing in salons around the world, we identified there were different salon environments. The environment of your salon will heavily impact how frequently you should conduct a filter clean. We recommend you clean your filter at least monthly or if you experience a drop in product performance or the flashing white LED lights alert you that a filter clean is required.

About the new Dyson Supersonic™ hair dryer Professional filter

The Dyson Supersonic™ hair dryer Professional has a new filter that is different from previous Dyson Supersonic™ hair dryers. Please ensure you are following the latest guidance while cleaning your filter.

If you own a cleaning brush from a previous Dyson Supersonic™ hair dryer kit, do not use it to clean your Dyson Supersonic™ hair dryer Professional filter as it may damage the filter cage. Instead, please only use your fingertips as shown.

Cleaning the filter

Make sure you unplug your machine from the mains electricity supply and allow it to cool down before cleaning your filter unit.

Do not use detergents or polishes.

Hold the handle of your machine and pull the filter unit downwards and onto the cable.

Gently pull open the filter unit and slide it off the cable. Wipe the filter mesh on your machine with a dry, lint-free cloth, to remove any debris.

Leave the filter unit to soak in warm, soapy water for at least 30 minutes. We recommend using a clarifying shampoo or dish soap.

Remove the inner filter from the filter cage

Using your fingertips, rub gently to thoroughly clean each part. Dust or debris that lines the holes of the filter cage should be visible with the naked eye. Rinse both parts of the filter to remove any debris. Completely dry both parts of the filter with a dry, lint free cloth.

Check that all debris has been removed before placing the inner filter into the filter cage.

Gently pull open the filter unit and slide it onto the cable. Slide the filter unit towards the handle and twist until it snaps into place.

Don’t use your machine without the filter unit attached.

Has this resolved the problem?

Remove the filter

Hold the handle of your machine and pull the filter unit downwards and onto the cable.

Test the machine.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

Maintain optimum performance by cleaning your filter

During our testing in salons around the world, we identified there were different salon environments. The environment of your salon will heavily impact how frequently you should conduct a filter clean. We recommend you clean your filter at least monthly or if you experience a drop in product performance or the flashing white LED lights alert you that a filter clean is required.

About the new Dyson Supersonic™ hair dryer Professional filter

The Dyson Supersonic™ hair dryer Professional has a new filter that is different from previous Dyson Supersonic™ hair dryers. Please ensure you are following the latest guidance while cleaning your filter.

If you own a cleaning brush from a previous Dyson Supersonic™ hair dryer kit, do not use it to clean your Dyson Supersonic™ hair dryer Professional filter as it may damage the filter cage. Instead, please only use your fingertips as shown.

Cleaning the filter

Make sure you unplug your machine from the mains electricity supply and allow it to cool down before cleaning your filter unit.

Do not use detergents or polishes.

Hold the handle of your machine and pull the filter unit downwards and onto the cable.

Gently pull open the filter unit and slide it off the cable. Wipe the filter mesh on your machine with a dry, lint-free cloth, to remove any debris.

Leave the filter unit to soak in warm, soapy water for at least 30 minutes. We recommend using a clarifying shampoo or dish soap.

Remove the inner filter from the filter cage

Using your fingertips, rub gently to thoroughly clean each part. Dust or debris that lines the holes of the filter cage should be visible with the naked eye. Rinse both parts of the filter to remove any debris. Completely dry both parts of the filter with a dry, lint free cloth.

Check that all debris has been removed before placing the inner filter into the filter cage.

Gently pull open the filter unit and slide it onto the cable. Slide the filter unit towards the handle and twist until it snaps into place.

Don’t use your machine without the filter unit attached.

Has this resolved the problem?

Warning:

The use of an extension cable is not recommended.

Please select the appropriate option

Are there lights showing on the machine?

Check voltage

Please check that the machine is being used in a country with an electricity supply within the same range as that of where it was purchased:

220-240V

Australia

China

Egypt

Europe

Greenland

Hong Kong

India

Indonesia

Ireland

Malaysia

New Zealand

Peru

Philippines

Russia

Singapore

South Africa

South Korea

Thailand

United Arab Emirates

United Kingdom

100-127V

Canada

Japan

Mexico

Taiwan

United States of America

For example, if you take a machine purchased in the United Kingdom to Europe, it will work. If you take a machine purchased in the United States to Europe, it will not switch on.

Is the machine being used in a country with the same electricity supply range to where it was purchased?

Plug the machine back in using a different plug socket.

Please retest the machine once in a country with the same electricity supply range to where it was purchased.

Has this resolved the problem?

Try a different plug socket

Try the machine in a different plug socket.

Has retesting the machine resolved the problem?

Lights

Check the lights on the machine.

Check the lights

For intermittent power, please check the lights.

There can be a very slight delay between pressing the power switch and airflow beginning; please allow for this.

ON/OFF switch

The machine is switched off using the sliding ON/OFF switch.

Has this resolved the problem?

Unusual smell

If this is the first use, please remove the clear film.

Within the first few uses it is normal to expect a smell from any brand new appliance with a heater element (e.g. toaster/ oven/ kettle etc.) The smell will fade with time and usage.

If the smell still occurs after a few uses, please select the appropriate smell.

Has this resolved the problem?

Please select the appropriate option

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

Dusty smell

If your appliance has a dusty smell, ensure that the air exit is free of obstructions and clean the filter.

Maintain optimum performance by cleaning your filter

During our testing in salons around the world, we identified there were different salon environments. The environment of your salon will heavily impact how frequently you should conduct a filter clean. We recommend you clean your filter at least monthly or if you experience a drop in product performance or the flashing white LED lights alert you that a filter clean is required.

About the new Dyson Supersonic™ hair dryer Professional filter

The Dyson Supersonic™ hair dryer Professional has a new filter that is different from previous Dyson Supersonic™ hair dryers. Please ensure you are following the latest guidance while cleaning your filter.

If you own a cleaning brush from a previous Dyson Supersonic™ hair dryer kit, do not use it to clean your Dyson Supersonic™ hair dryer Professional filter as it may damage the filter cage. Instead, please only use your fingertips as shown.

Cleaning the filter

Make sure you unplug your machine from the mains electricity supply and allow it to cool down before cleaning your filter unit.

Do not use detergents or polishes.

Hold the handle of your machine and pull the filter unit downwards and onto the cable.

Gently pull open the filter unit and slide it off the cable. Wipe the filter mesh on your machine with a dry, lint-free cloth, to remove any debris.

Leave the filter unit to soak in warm, soapy water for at least 30 minutes. We recommend using a clarifying shampoo or dish soap.

Remove the inner filter from the filter cage

Using your fingertips, rub gently to thoroughly clean each part. Dust or debris that lines the holes of the filter cage should be visible with the naked eye. Rinse both parts of the filter to remove any debris. Completely dry both parts of the filter with a dry, lint free cloth.

Check that all debris has been removed before placing the inner filter into the filter cage.

Gently pull open the filter unit and slide it onto the cable. Slide the filter unit towards the handle and twist until it snaps into place.

Don’t use your machine without the filter unit attached.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

Using the accessories

The hair dryer accessories are magnetic and can be easily attached to the front of the appliance. They can be rotated 360 degrees so you can position them precisely where you need them.

Check all accessories

Please try to attach all accessories to the hair dryer.

Has this resolved the problem?

Smoothing nozzle

Professional concentrator

Diffuser

Gentle air attachment

You might need a replacement part.

It looks like the Diffuser is not working. You can solve this by ordering a new one below.

Diffuser

Part no. 970266-05

Disperses air evenly around your ringlets, helping to reduce frizz.

€39.00

Diffuser

Diffuser

Part no. 970266-05

Disperses air evenly around your ringlets, helping to reduce frizz.

€39.00

Out of stock.

€39.00

Keep me updated

Please call us to resolve this problem.

It looks like the Professional concentrator isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Professional concentrator

Part no. 969549-01

€23.37

Professional concentrator

Professional concentrator

Part no. 969549-01

€23.37

You might need a replacement part.

It looks like the Smoothing Nozzle is not working. You can solve this by ordering a new one below.

Smoothing Nozzle

Part no. 969571-01

Dry and style your hair simultaneously with gentle, low-speed airflow.

€39.00

Smoothing Nozzle

Smoothing Nozzle

Part no. 969571-01

Dry and style your hair simultaneously with gentle, low-speed airflow.

€39.00

€39.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

You might need a replacement part.

It looks like the Non-slip heat mat is not working. You can solve this by ordering a new one below.

Non-slip heat mat

Part no. 967712-01

Replacement non-slip heat mat for your Dyson Supersonic™ hair dryer.

€4.30

Non-slip heat mat

Non-slip heat mat

Part no. 967712-01

Replacement non-slip heat mat for your Dyson Supersonic™ hair dryer.

€4.30

Out of stock.

€4.30

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

You might need a replacement part.

It looks like the Supersonic Display Stand is not working. You can solve this by ordering a new one below.

Supersonic Display Stand

Part no. 969559-01

Engineered from steel to neatly hold your Dyson Supersonic™ hair dryer. Magnetic attachments can be attached and removed with one click.

€68.85

Supersonic Display Stand

Supersonic Display Stand

Part no. 969559-01

Engineered from steel to neatly hold your Dyson Supersonic™ hair dryer. Magnetic attachments can be attached and removed with one click.

€68.85

€68.85

You might need a replacement part.

It looks like the Gentle air attachment is not working. You can solve this by ordering a new one below.

Gentle air attachment

Part no. 969749-01

Fast yet gentle styling for fine hair and sensitive scalps.

€39.00

Gentle air attachment

Gentle air attachment

Part no. 969749-01

Fast yet gentle styling for fine hair and sensitive scalps.

€39.00

€39.00

Cold shot controls

You can now activate the cold shot feature on the Dyson Supersonic™ hair dryer Professional in two ways:


1. Press and hold the cold shot button situated directly below the Power on/off switch.
2. Press and hold the temperature control button for 1.5 seconds to deactivate heat and activate cold shot.

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

How to replace the filter cover

Make sure you unplug your machine from the mains electricity supply and allow it to cool down before replacing your filter unit.

Hold the handle of your machine and pull the filter unit downwards and onto the cable.

Gently pull open the filter unit and slide it off the cable.

Gently pull open the filter unit and slide it onto the cable. Slide the filter unit towards the handle and twist until it snaps into place.

Don’t use your machine without the filter unit attached.

Is there anything else we can help with?

Display stand

Attach each accessory to the second magnet on the display stand whilst ensuring that the accessory is aligned to the stand correctly.

The Professional concentrator and Smoothing nozzle attach to the stand at the top.

The diffuser attaches to the stand at the bottom.

The hair dryer attaches to the stand at the top.

Please open the PDF for the user guide.

Is there anything else we can help with?

How to use the accessories

Magnetic accessories can be quickly and easily attached to the front of the machine. They can be rotated 360 degrees so you can position them precisely where you need them.

Smoothing nozzle

Dries hair gently using smooth air.

Prefessional concentrator

Fast, precise airflow for controlled styling, one section at a time.

Diffuser

Evenly disperses airflow to dry curls gently and help reduce frizz. Recommended for use on low temperature and flow settings.

Gentle air attachment

Gentle, cooler airflow for fine hair and delicate scalps.

Wide-tooth comb attachment

Engineered for curly and textured hair. Lengthen hair, or tease out curls just a little bit.

Is there anything else we can help with?

Finding the machine serial number

The serial number can be found in the following locations:

On the front of the instruction manual.

On the box of the machine.

On the power cord near the plug.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Non-slip mat

If you need to put your appliance down while it's switched on, the non-slip mat will keep it in place.

Accessories

Magnetic accessories can be quickly and easily attached to the front of the appliance. They can be rotated 360 degrees so you can position them precisely where you need them. For more information, select 'How to use accessories'.

Is there anything else we can help with?

Styling

Here at Dyson we are the experts in the technology and how it works, but for information on the latest trends and how to create specific styles, we would encourage you to take a look online.

You can follow us on social media, we've worked with some top hair and beauty professionals and vloggers to create some styling tips. You can find our social media links below.

Is there anything else we can help with?

What's in the box?

Dyson Supersonic™ hair dryer Professional

User guide

Smoothing nozzle

Professional concentrator

Diffuser

Gentle air attachment

Non-slip mat

Filter

Is there anything else we can help with?

Maintain optimum performance by cleaning your filter

During our testing in salons around the world, we identified there were different salon environments. The environment of your salon will heavily impact how frequently you should conduct a filter clean. We recommend you clean your filter at least monthly or if you experience a drop in product performance or the flashing white LED lights alert you that a filter clean is required.

About the new Dyson Supersonic™ hair dryer Professional filter

The Dyson Supersonic™ hair dryer Professional has a new filter that is different from previous Dyson Supersonic™ hair dryers. Please ensure you are following the latest guidance while cleaning your filter.

If you own a cleaning brush from a previous Dyson Supersonic™ hair dryer kit, do not use it to clean your Dyson Supersonic™ hair dryer Professional filter as it may damage the filter cage. Instead, please only use your fingertips as shown.

Cleaning the filter

Make sure you unplug your machine from the mains electricity supply and allow it to cool down before cleaning your filter unit.

Do not use detergents or polishes.

Hold the handle of your machine and pull the filter unit downwards and onto the cable.

Gently pull open the filter unit and slide it off the cable. Wipe the filter mesh on your machine with a dry, lint-free cloth, to remove any debris.

Leave the filter unit to soak in warm, soapy water for at least 30 minutes. We recommend using a clarifying shampoo or dish soap.

Remove the inner filter from the filter cage

Using your fingertips, rub gently to thoroughly clean each part. Dust or debris that lines the holes of the filter cage should be visible with the naked eye. Rinse both parts of the filter to remove any debris. Completely dry both parts of the filter with a dry, lint free cloth.

Check that all debris has been removed before placing the inner filter into the filter cage.

Gently pull open the filter unit and slide it onto the cable. Slide the filter unit towards the handle and twist until it snaps into place.

Don’t use your machine without the filter unit attached.

Is there anything else we can help with?