Let's get your machine working
Dyson Pure Cool™ tower (White/Silver)
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TP04 main menu
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Cleaning the machine
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Issue resolved
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More help required
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There is a problem with my machine
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Unusual noise
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Clicking noise
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Clicking when oscillating
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Issue resolved
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Grinding or grating
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Humming noise when turned off
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Whining or whistling noise
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Performance
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The airspeed won't change
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Test the other remote buttons
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The other buttons on the remote are working
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Check your app
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Replacement part required
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Replacement part required
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Changing the battery
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Airspeed not as powerful
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Issue not resolved, please speak to our Customer Support Team
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Power or electrical issue
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No power
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No power to machine
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Airflow but no oscillation
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Issue not resolved, please speak to our Customer Support Team
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The oscillation works, but no airflow
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Test the remote control
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Press the button
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Check the remote
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Check the Dyson Link app
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Replacement part required
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Check the app
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Unusual smell
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Dusty
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The filter needs replacing
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Changing the glass HEPA filter
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Issue not resolved, please speak to our Customer Support Team
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Changing the carbon filters
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Oscillation problem
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The oscillation won't turn off
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Check other remote functions
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Issue not resolved, please speak to our Customer Support Team
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Changing the battery
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Changing the battery has not resolved the problem
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Check with the Dyson Link app
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Remote control doesn't work
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Remote control doesn't work
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Change the battery
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There is an issue with the display
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VOC and/or NO2 readings do not show
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Less than one hour
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Issue not resolved, please speak to our Customer Support Team
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More than one hour
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Reset the machine
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There is an issue with the display
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Move the machine
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Night mode is not working
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The display will not stay on my selected screen
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My display is reading green but the fan is working at high speed
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My readings are showing in different colours
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Changing the filter
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Changing the Combi filter
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Changing the glass HEPA filter
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Changing the carbon filters
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Quick start guide
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Step-by-step guide on how to use your purifier
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Using the remote control
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How to use Night mode
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Auto mode
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Using the app for Auto mode
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Using the remote control for Auto mode
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How to adjust the airflow
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What do the icons on the display mean?
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How to assemble your Dyson machine
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Where is the serial number located?
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How to use the information menu
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Replace the battery
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 969154-02
Replacement remote control for your Dyson Purifier.
€33.82
Remote control
Part no. 969154-02
Replacement remote control for your Dyson Purifier.
€33.82
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 969154-02
Replacement remote control for your Dyson Purifier.
€33.82
Remote control
Part no. 969154-02
Replacement remote control for your Dyson Purifier.
€33.82
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 969154-02
Replacement remote control for your Dyson Purifier.
€33.82
Remote control
Part no. 969154-02
Replacement remote control for your Dyson Purifier.
€33.82
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Power supply is not working. You can solve this by ordering a new one below.
Power supply
Part no. 969155-02
Replacement power supply for your Dyson Purifier.
€73.80
Power supply
Part no. 969155-02
Replacement power supply for your Dyson Purifier.
€73.80
€73.80
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 969154-02
Replacement remote control for your Dyson Purifier.
€33.82
Remote control
Part no. 969154-02
Replacement remote control for your Dyson Purifier.
€33.82
You might need a replacement part.
It looks like the Filter Shroud is not working. You can solve this by ordering a new one below.
Filter Shroud
Part no. 969156-01
Replacement filter shroud for your Dyson Purifier.
€30.13
Filter Shroud
Part no. 969156-01
Replacement filter shroud for your Dyson Purifier.
€30.13
€30.13
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.