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The following areas should be checked and cleaned to maintain the machine's performance.
WARNING: Do not use polish or detergent on any part of the machine.
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Please contact our customer service team via live chat.
Unplug the machine and leave it for 10 seconds.
Plug the machine back in and retest.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
This issue can occur if the machine is running and the power is cut e.g. plug pulled out, power cut etc.
Unplug the machine for at least 5 seconds.
Plug the machine back in and retest.
On/Off
Airflow
Oscillation
Sleep timer
Unplug the machine for at least 5 seconds.
Plug the machine back in and retest.
Check that the household electrics are on.
Change the fuse in the machine's plug.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
Remove the loop amplifier by turning it anti-clockwise until it comes away from the Main body.
Check for blockages and remove as necessary.
Lower the loop amplifier onto the base, aligning the arrows.
Once aligned, turn the loop amplifier clockwise to lock.
The fan has a strong, smooth airflow when switched on. The airflow should be strong enough to lift a sheet of newspaper past 45 degrees.
Hold a newspaper approximately 2 meters (6' 6'') away from the product with the airflow control dial turned to maximum.
The following areas should be checked and cleaned to maintain the machine's performance.
Loop amplifier - clean with a dry or damp cloth.
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush
WARNING: Do not use polish or detergent on any part of the machine.
Point the remote directly at the front of the machine while pressing the button.
Airflow
On/Off
Oscillation
Sleep timer
Point the remote directly at the front of the machine while pressing a different option.
Press and hold the button on the Main body.
Press and hold the On/Off button on the machine to sequentially increase and decrease the airflow.
Please call us to resolve this problem.
It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Remote control
Part no. 965824-03
Stores magnetically on top of your machine.
€26.62
Remote control
Part no. 965824-03
Stores magnetically on top of your machine.
€26.62
Unscrew the remote control's battery compartment.
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
Press and hold the button on the Main body.
Press and hold the On/Off button on the machine to sequentially increase and decrease the airflow.
Ensure all the feet are attached to the base of the machine.
Place the fan on a flat, non-slip surface.
Point the remote directly at the front of the machine while pressing the button.
On/Off
Airflow
Oscillation
Sleep timer
Point the remote directly at the front of the machine while pressing a different option.
Switch off and unplug the machine.
Unplug the machine for at least 5 seconds.
Plug the machine back in and retest.
On/Off
Airflow
Point the remote directly at the front of the machine while pressing the button.
Point the remote directly at the front of the machine while pressing the button.
Please do not attempt to use the machine in this condition.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
The following areas should be checked and cleaned to maintain the machine's performance.
Loop amplifier - clean with a dry or damp cloth.
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush
WARNING: Do not use polish or detergent on any part of the machine.
Point the remote directly at the front of the machine while pressing the button.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
Lower the loop amplifier onto the base, aligning the arrows.
Once aligned, turn the loop amplifier clockwise to lock.
For storage and ease, the remote control can be magnetically attached to the top of the loop.
Do not plug in or attempt to use the machine if the power cord is damaged.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
Place the machine on a flat, stable surface.
Tilt the loop amplifier forwards slightly.
The loop should stay in the position it was left in.
Lower the loop amplifier onto the base, aligning the arrows.
Once aligned, turn the loop amplifier clockwise to lock.
For storage and ease, the remote control can be magnetically attached to the top of the loop.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Please note, the oscillation and timer functions cannot be operated without the remote control.
On/Off
Oscillation On/Off.
Please note, the oscillation functions cannot be operated without the remote.
Airflow control
Sleep timer.
Please note, the timer functions cannot be operated without the remote.
The serial number can be found on the base of the machine.
Please follow the instructions in the video.
To operate, point the remote control toward the front of the base and press the standby ON/OFF button. Alternatively press the standby ON/OFF button on the Main body.
Please note, the remote control can be attached to the top of the appliance with the buttons facing down.
Toggle oscillation on or off with the remote.
Airflow can be set by the airflow buttons on the remote.
Airflow can also be set on the machine. Press and hold the power button to roll through settings 1 to 10.
To set the sleep timer, select the desired time. When the time reaches zero, the appliance will go into standby mode. To cancel, reduce the time until two dashes appear.
Carefully hold the base and the top of the air loop amplifier. Tilt forward or backward for the required airflow angle.
Dyson Cool™ desk fan
