Let's get your machine working
Dyson V8 Animal+ vacuumLet's get your machine working
Dyson V8 Animal+ vacuum
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Charging the battery
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Issue resolved
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Troubleshooting
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Troubleshooting
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Power or electrical issue
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Machine cutting out
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Issue not resolved, please speak to our Customer Support Team
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Machine is pulsating
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Accessory blocked
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Issue resolved
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Check the bin
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Checking for blockages - Wand
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Filter
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Issue not resolved, please speak to our Customer Support Team
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Washing the filters - step by step
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Direct drive cleaner head
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Mini motorised head
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Soft roller cleaner head
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Pulsating without tools
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Machine is pulsating
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Filter
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Washing the filter - step by step
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Filter has been washed, machine is still pulsating
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Replacement part required
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Machine is pulsating
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Issue not resolved, please speak to our Customer Support Team
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Machine will not turn on
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Issue not resolved, please speak to our Customer Support Team
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Battery
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Replacement part required
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Replacement part required
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Replacement part required
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No light
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Machine run time
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Unusual noise
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Grating or rattle
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Grating or rattle
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Check the floor tool
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Direct drive cleaner head
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Replacement part required
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Mini motorised head
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Replacement part required
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Soft roller cleaner head
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Pick up issues
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Machine is pulsating
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Pick up issues
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Unusual smell
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Damp or musty smell still present
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Issue resolved
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Filter
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Washing the filter - step by step
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Filter has been washed, machine is still pulsating
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Visible issue
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Brush bar not spinning/spinning intermittently
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The Brush bar does not spin on any head
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Replacement part required
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Replacement part required
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The bin inlet flap is jamming
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Replacement part required
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A part is difficult to remove
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A part is difficult to remove
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The cyclone and bin
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A part is difficult to remove
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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How to install the dock assembly
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How to install the dock - step by step
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How to get started
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How to get started - step by step
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How long will my machine run for?
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How to assemble your Dyson machine
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How to locate the serial number
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User guide
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Emptying the bin
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Emptying the bin - step by step
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Washing the filter
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Cleaning the bin and cyclone
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Cleaning the floor tool
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Soft roller cleaner head
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Clear the floor tool - step by step
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Washing the brush bar - step by step
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Mini motorised head
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Direct drive cleaner head
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Post filter isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Post filter
Part no. 967478-01
Replacement post filter for your Dyson vacuum cleaner.
€27.06
Post filter
Part no. 967478-01
Replacement post filter for your Dyson vacuum cleaner.
€27.06
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Battery E is not working. You can solve this by ordering a new one below.
Battery E
Part no. 967834-07
This battery is only compatible with machines that feature serial numbers starting with G1M, E4Z, TT8, RA5, ZW8, RA6, YA6. Before purchasing please check this to understand which battery your machine needs.
€78.00
Battery E
Part no. 967834-07
This battery is only compatible with machines that feature serial numbers starting with G1M, E4Z, TT8, RA5, ZW8, RA6, YA6. Before purchasing please check this to understand which battery your machine needs.
€78.00
€78.00
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-01
Plugs into a standard three-pin wall socket.
€35.67
Charger
Part no. 967813-01
Plugs into a standard three-pin wall socket.
€35.67
You might need a replacement part.
It looks like the Battery E is not working. You can solve this by ordering a new one below.
Battery E
Part no. 967834-07
This battery is only compatible with machines that feature serial numbers starting with G1M, E4Z, TT8, RA5, ZW8, RA6, YA6. Before purchasing please check this to understand which battery your machine needs.
€78.00
Battery E
Part no. 967834-07
This battery is only compatible with machines that feature serial numbers starting with G1M, E4Z, TT8, RA5, ZW8, RA6, YA6. Before purchasing please check this to understand which battery your machine needs.
€78.00
€78.00
You might need a replacement part.
It looks like the Battery E is not working. You can solve this by ordering a new one below.
Battery E
Part no. 967834-07
This battery is only compatible with machines that feature serial numbers starting with G1M, E4Z, TT8, RA5, ZW8, RA6, YA6. Before purchasing please check this to understand which battery your machine needs.
€78.00
Battery E
Part no. 967834-07
This battery is only compatible with machines that feature serial numbers starting with G1M, E4Z, TT8, RA5, ZW8, RA6, YA6. Before purchasing please check this to understand which battery your machine needs.
€78.00
€78.00
You might need a replacement part.
It looks like the Battery E is not working. You can solve this by ordering a new one below.
Battery E
Part no. 967834-07
This battery is only compatible with machines that feature serial numbers starting with G1M, E4Z, TT8, RA5, ZW8, RA6, YA6. Before purchasing please check this to understand which battery your machine needs.
€78.00
Battery E
Part no. 967834-07
This battery is only compatible with machines that feature serial numbers starting with G1M, E4Z, TT8, RA5, ZW8, RA6, YA6. Before purchasing please check this to understand which battery your machine needs.
€78.00
€78.00
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-01
Plugs into a standard three-pin wall socket.
€35.67
Charger
Part no. 967813-01
Plugs into a standard three-pin wall socket.
€35.67
You might need a replacement part.
It looks like the Battery E is not working. You can solve this by ordering a new one below.
Battery E
Part no. 967834-07
This battery is only compatible with machines that feature serial numbers starting with G1M, E4Z, TT8, RA5, ZW8, RA6, YA6. Before purchasing please check this to understand which battery your machine needs.
€78.00
Battery E
Part no. 967834-07
This battery is only compatible with machines that feature serial numbers starting with G1M, E4Z, TT8, RA5, ZW8, RA6, YA6. Before purchasing please check this to understand which battery your machine needs.
€78.00
€78.00
Please call us to resolve this problem.
It looks like the Main body isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Main body
Part no. 967812-01
This main body is only compatible with machines that feature serial numbers starting with YM8. Before purchasing please check this to understand which main body your machine needs.
€60.27
Main body
Part no. 967812-01
This main body is only compatible with machines that feature serial numbers starting with YM8. Before purchasing please check this to understand which main body your machine needs.
€60.27
You might need a replacement part.
It looks like the Clear bin is not working. You can solve this by ordering a new one below.
Clear bin
Part no. 967699-01
Replacement clear bin for your Dyson vacuum cleaner.
€35.67
Clear bin
Part no. 967699-01
Replacement clear bin for your Dyson vacuum cleaner.
€35.67
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Quick-release Mini motorised tool is not working. You can solve this by ordering a new one below.
Quick-release Mini motorised tool
Part no. 967479-01
Tackles hair and ground-in dirt in confined spaces.
€46.12
Quick-release Mini motorised tool
Part no. 967479-01
Tackles hair and ground-in dirt in confined spaces.
€46.12
€46.12
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Quick release wand (Titanium) is not working. You can solve this by ordering a new one below.
Quick release wand (Titanium)
Part no. 967477-07
Quick release wand for your Dyson vacuum cleaner.
€35.67
Quick release wand (Titanium)
Part no. 967477-07
Quick release wand for your Dyson vacuum cleaner.
€35.67
€35.67
You might need a replacement part.
It looks like the Clear bin is not working. You can solve this by ordering a new one below.
Clear bin
Part no. 967699-01
Replacement clear bin for your Dyson vacuum cleaner.
€35.67
Clear bin
Part no. 967699-01
Replacement clear bin for your Dyson vacuum cleaner.
€35.67
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Clear bin is not working. You can solve this by ordering a new one below.
Clear bin
Part no. 967699-01
Replacement clear bin for your Dyson vacuum cleaner.
€35.67
Clear bin
Part no. 967699-01
Replacement clear bin for your Dyson vacuum cleaner.
€35.67
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-01
Plugs into a standard three-pin wall socket.
€35.67
Charger
Part no. 967813-01
Plugs into a standard three-pin wall socket.
€35.67
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 967482-01
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
€27.50
Combination tool
Part no. 967482-01
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
€27.50
€27.50
You might need a replacement part.
It looks like the Quick-release crevice tool is not working. You can solve this by ordering a new one below.
Quick-release crevice tool
Part no. 967612-01
For reaching into narrow gaps, like between furniture and behind radiators.
€30.00
Quick-release crevice tool
Part no. 967612-01
For reaching into narrow gaps, like between furniture and behind radiators.
€30.00
€30.00
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 967698-12
Replacement cyclone for your Dyson vacuum cleaner.
€51.66
Cyclone
Part no. 967698-12
Replacement cyclone for your Dyson vacuum cleaner.
€51.66
€51.66
You might need a replacement part.
It looks like the Docking station is not working. You can solve this by ordering a new one below.
Docking station
Part no. 967741-01
A docking station for stowing your Dyson cord-free vacuum and two tools. Wall mountable.
€17.84
Docking station
Part no. 967741-01
A docking station for stowing your Dyson cord-free vacuum and two tools. Wall mountable.
€17.84
€17.84
Please call us to resolve this problem.
It looks like the Main body isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Main body
Part no. 967812-01
This main body is only compatible with machines that feature serial numbers starting with YM8. Before purchasing please check this to understand which main body your machine needs.
€60.27
Main body
Part no. 967812-01
This main body is only compatible with machines that feature serial numbers starting with YM8. Before purchasing please check this to understand which main body your machine needs.
€60.27
You might need a replacement part.
It looks like the Quick-release Mini motorised tool is not working. You can solve this by ordering a new one below.
Quick-release Mini motorised tool
Part no. 967479-01
Tackles hair and ground-in dirt in confined spaces.
€46.12
Quick-release Mini motorised tool
Part no. 967479-01
Tackles hair and ground-in dirt in confined spaces.
€46.12
€46.12
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Post filter isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Post filter
Part no. 967478-01
Replacement post filter for your Dyson vacuum cleaner.
€27.06
Post filter
Part no. 967478-01
Replacement post filter for your Dyson vacuum cleaner.
€27.06
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Quick release wand (Titanium) is not working. You can solve this by ordering a new one below.
Quick release wand (Titanium)
Part no. 967477-07
Quick release wand for your Dyson vacuum cleaner.
€35.67
Quick release wand (Titanium)
Part no. 967477-07
Quick release wand for your Dyson vacuum cleaner.
€35.67
€35.67
Please call us to resolve this problem.
It looks like the Main body isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Main body
Part no. 967812-01
This main body is only compatible with machines that feature serial numbers starting with YM8. Before purchasing please check this to understand which main body your machine needs.
€60.27
Main body
Part no. 967812-01
This main body is only compatible with machines that feature serial numbers starting with YM8. Before purchasing please check this to understand which main body your machine needs.
€60.27