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Let's get your machine working.

Dyson CSYS™ task light (White/Silver)
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Troubleshooting

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Visible issue
Power issue

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My light won't switch on

The light must be used with bare hands.

Before following the steps, press the power button with a firm touch for 1 second.

Is this the first time the machine is being used?

Yes
No

Switch the light off. Ensure that the power cable is firmly in the power pack and base of the light.

Remove the arm from the light.

Check the underside of the arm for damage to the power cable inside the horizontal arm.

Reattach the arm, ensuring that the magnetic connector locks into place and is sat inbetween the two roller bearings.

Switch the light on.

Has reassembling the machine solved the problem?

Yes
No

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Is the power cord or plug damaged?

Check other household appliances.

Check the light in another socket.

Has checking the electrics resolved the problem?

Yes
No

Carefully turn the light on its side.

Ensure the power cord is plugged into the centre of the base.

Carefully lay the cord through the indicated groove ensuring it does not become twisted.

Place the light upright ensuring cord remains in the slot.

Ensure the light is plugged into a wall socket and switched on.

Has checking the power cord resolved the problem?

Yes
No

Adjust the intensity slider on the arm of the light.

Has checking the intensity slider resolved the problem?

Yes
No

Unplug the light and leave for 1 minute.

Plug the light in and switch on.

Has leaving the power off resolved the problem?

Yes
No

We need a little more information to help us solve your issue.

Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).

Press the power button on the light.

Can the light be turned on using the machine?

Yes
No

Please select the appropriate option

My light won't switch on
The arm is difficult to adjust
My light intensity won't change
My light is flickering
There is a mark on the light
Part broken

Remove the arm from the light.

Check the underside of the arm for damage to the power cable inside the horizontal arm.

Slide the roller bearing back, reattach the arm ensuring the arm is sat level and the roller is engaged fully.

Has checking the carriage plates resolved the problem?

Yes
No

Swipe to change the intensity of the light.

Tap to change quickly between intensity levels.

Has adjusting the intensity on the machine solved the problem?

Yes
No

Remove the arm from the light.

Check the underside of the arm for damage to the power cable inside the horizontal arm.

Slide the roller bearing back, reattach the arm ensuring the arm is sat level and the roller is engaged fully.

Has reassembling the arm resolved the problem?

Yes
No

Regular maintenance is not necessary, but the light can be cleaned when needed.

Remove the arm of the light from the stand.

Turn the arm of the light over so the light is facing the ceiling.

Wipe the light with a lint-free dry cloth.

WARNING: Avoid using chemicals when cleaning the light.

Has cleaning the light solved the problem?

Yes
No

Please select the appropriate option

The horizontal arm
The base
The vertical arm
The power pack

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).

It is important that the light is assembled in the box as shown. Do not remove the transit tape until the light is fully assembled.

Attach the base to the vertical arm of the light.

Attach the base nut to the underside of the base and rotate clockwise to secure in place.

Carefully lay the cord through the indicated groove ensuring it does not become twisted. Plug the power cord into the base of the light.

Slide the roller bearing and insert horizontal arm, ensure the magnetic connector sits between the two roller bearings.

Ensure the two halves of the magnetic connector have made contact.

Remove the transit tape from the light.

Adjust the light as needed.

Is there anything else we can help you with?

Yes
No

Please select the appropriate option

Troubleshooting

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Swipe to change the intensity of the light.

Tap to change quickly between intensity levels.

Is there anything else we can help you with?

Yes
No

The LED head can be positioned directionally in 3 axes.

Only use the heat sink arm to reposition.

Is there anything else we can help you with?

Yes
No

User guide

Please see the attached user guide above.

Is there anything else we can help you with?

Yes
No

Further help

Dyson CSYS™ task light (White/Silver)