Let's get your machine working
Dyson Big Ball Total Clean vacuumLet's get your machine working
Dyson Big Ball Total Clean vacuum
-
-
Wash the filter - video
-
Washing the filter - step by step
-
More help required
-
Troubleshooting
-
Unusual noise
-
Whistling - check hose
-
Issue resolved
-
Check bin and cyclone
-
Wash the filter - video
-
Washing the filter - step by step
-
Issue not resolved, please speak to our Customer Support Team
-
Part broken
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Dual mode floor tool
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Issue not resolved, please speak to our Customer Support Team
-
Issue not resolved, please speak to our Customer Support Team
-
Rattle noise
-
Pick up issue
-
Strong suction to the extension tube
-
Turbine head checks
-
Replacement part required
-
Check hose, handle and Wand
-
Check duct, bin and cyclone
-
Musclehead check
-
Check floor tool
-
Replacement part required
-
Using dual mode
-
Check floor tool
-
Replacement part required
-
Check hose, handle and Wand
-
Power or electrical issue
-
Issue not resolved, please speak to our Customer Support Team
-
No power
-
Less than two hours
-
Checking for blockages
-
More than two hours
-
Switch fault
-
Issue not resolved, please speak to our Customer Support Team
-
Issue not resolved, please speak to our Customer Support Team
-
Unusual smell
-
Musty or damp smell
-
Cleaning the cyclone
-
Burning smell
-
Visible issue
-
Issue not resolved, please speak to our Customer Support Team
-
Unable to slide bin up
-
Cable won't rewind
-
Dual mode won't adjust
-
Replacement part required
-
Spitting out dust
-
Check the floor tool
-
Check hose, Wand and tube
-
Check bin and cyclone
-
Wash the filter - video
-
Washing the filter - step by step
-
Replacement part required
-
Assembling your machine
-
Issue resolved
-
How to use the cable rewind
-
Serial number location
-
How to store the accessories
-
User guide
-
How to use the floor tool
-
Dual mode floor tool
-
Musclehead floor tool
-
Turbine head
-
How to use the suction release trigger
-
How to attach the accessories
-
How to use the extension tube
-
Emptying the bin
-
Cleaning the bin
-
Closing the bin
-
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Clear bin is not working. You can solve this by ordering a new one below.
Clear bin
Part no. 967363-02
Replacement clear bin for your Dyson vacuum cleaner.
€46.12
Clear bin
Part no. 967363-02
Replacement clear bin for your Dyson vacuum cleaner.
€46.12
You might need a replacement part.
It looks like the Brush bar is not working. You can solve this by ordering a new one below.
Brush bar
Part no. 963549-01
Replacement brush bar for your Dyson vacuum cleaner.
€35.67
Brush bar
Part no. 963549-01
Replacement brush bar for your Dyson vacuum cleaner.
€35.67
€35.67
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Quick-release dual-mode floor tool is not working. You can solve this by ordering a new one below.
Quick-release dual-mode floor tool
Part no. 967372-01
Adjustable floor tool for optimum suction across all floor surfaces.
€60.27
Quick-release dual-mode floor tool
Part no. 967372-01
Adjustable floor tool for optimum suction across all floor surfaces.
€60.27
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Quick-release Stair tool is not working. You can solve this by ordering a new one below.
Quick-release Stair tool
Part no. 967369-01
For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.
€4.30
Quick-release Stair tool
Part no. 967369-01
For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.
€4.30
€4.30
Please call us to resolve this problem.
It looks like the Quick-release turbine head isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Quick-release turbine head
Part no. 963544-05
Replacement Quick-release Turbine head for your Dyson vacuum cleaner.
If you require this part please email us.
€73.80
Quick-release turbine head
Part no. 963544-05
Replacement Quick-release Turbine head for your Dyson vacuum cleaner.
If you require this part please email us.
€73.80
You might need a replacement part.
It looks like the Quick-release extension tube is not working. You can solve this by ordering a new one below.
Quick-release extension tube
Part no. 967365-01
Combines with other Dyson tools to provide a longer reach.
€4.99
Quick-release extension tube
Part no. 967365-01
Combines with other Dyson tools to provide a longer reach.
€4.99
€4.99
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Quick-release Combination tool is not working. You can solve this by ordering a new one below.
Quick-release Combination tool
Part no. 967368-01
Two tools in one, for versatile cleaning around the home.
€33.82
Quick-release Combination tool
Part no. 967368-01
Two tools in one, for versatile cleaning around the home.
€33.82
€33.82
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Quick-release turbine head isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Quick-release turbine head
Part no. 963544-05
Replacement Quick-release Turbine head for your Dyson vacuum cleaner.
If you require this part please email us.
€73.80
Quick-release turbine head
Part no. 963544-05
Replacement Quick-release Turbine head for your Dyson vacuum cleaner.
If you require this part please email us.
€73.80
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Quick-release dual-mode floor tool is not working. You can solve this by ordering a new one below.
Quick-release dual-mode floor tool
Part no. 967372-01
Adjustable floor tool for optimum suction across all floor surfaces.
€60.27
Quick-release dual-mode floor tool
Part no. 967372-01
Adjustable floor tool for optimum suction across all floor surfaces.
€60.27
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Quick-release dual-mode floor tool is not working. You can solve this by ordering a new one below.
Quick-release dual-mode floor tool
Part no. 967372-01
Adjustable floor tool for optimum suction across all floor surfaces.
€60.27
Quick-release dual-mode floor tool
Part no. 967372-01
Adjustable floor tool for optimum suction across all floor surfaces.
€60.27
Please call us to resolve this problem.
It looks like the Quick-release turbine head isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Quick-release turbine head
Part no. 963544-05
Replacement Quick-release Turbine head for your Dyson vacuum cleaner.
If you require this part please email us.
€73.80
Quick-release turbine head
Part no. 963544-05
Replacement Quick-release Turbine head for your Dyson vacuum cleaner.
If you require this part please email us.
€73.80
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.