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Please follow the steps in the video.
Ensure the machine is switched off and unplugged.
Push the red button on the top of the carrying handle to remove the cyclone and clear bin from the machine.
Unclip the front of the carrying handle and remove the filter.
Wash the filter with cold water only.
Squeeze and twist the filter with both hands to make sure the excess water is removed.
Leave the filter to dry for 24 hours.
Once the filter is dry, refit the filter into the top of the cyclone.
Clip the lid down on the cyclone.
Place the clear bin and cyclone back onto the machine ensuring it clicks securely.
Remove the hose, Wand handle and extension tube.
Separate the extension tube from the Wand handle by pressing the release catch on the extension tube.
Check there are no cracks in the handle.
Check the seal on the Wand handle is in place and is not damaged.
Check the extension tube seal is in place and is not damaged.
Check there are no rips or tears.
Ensure the seal is in place and is not damaged.
Remove the bin fully from the machine.
Check both seals on the Main body are in place and not damaged.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Remove the clear bin from the cyclone.
Firmly push the red bin release button.
The bin will slide down, cleaning the shroud as it goes.
The bin base will then open.
Pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.
Check both seals on the bin are in place and are not damaged.
Check the seal on the cyclone is in place and not damaged.
Insert the spine into the bin runner.
Push upwards until it clicks and then continue pushing until it slides home.
Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.
Attach the bin/cyclone to the machine, ensuring it clicks into place.
Please follow the steps in the video.
After washing the filter, please leave at least 24 hours to dry completely before refitting into the assembly.
Ensure the machine is switched off and unplugged.
Push the red button on the top of the carrying handle to remove the cyclone and clear bin from the machine.
Unclip the front of the carrying handle and remove the filter.
Wash the filter with cold water only.
Squeeze and twist the filter with both hands to make sure the excess water is removed.
Leave the filter to dry for 24 hours.
Once the filter is dry, refit the filter into the top of the cyclone.
Clip the lid down on the cyclone.
Place the clear bin and cyclone back onto the machine ensuring it clicks securely.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
You might need a replacement part.
It looks like the Clear bin is not working. You can solve this by ordering a new one below.
Clear bin
Part no. 967363-02
Replacement clear bin for your Dyson vacuum cleaner.
€45.38
Clear bin
Part no. 967363-02
Replacement clear bin for your Dyson vacuum cleaner.
€45.38
€45.38
You might need a replacement part.
It looks like the Brush bar is not working. You can solve this by ordering a new one below.
Brush bar
Part no. 963549-01
Replacement brush bar for your Dyson vacuum cleaner.
€35.09
Brush bar
Part no. 963549-01
Replacement brush bar for your Dyson vacuum cleaner.
€35.09
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
You might need a replacement part.
It looks like the Quick-release dual-mode floor tool is not working. You can solve this by ordering a new one below.
Quick-release dual-mode floor tool
Part no. 967372-01
Adjustable floor tool for optimum suction across all floor surfaces.
€59.29
Quick-release dual-mode floor tool
Part no. 967372-01
Adjustable floor tool for optimum suction across all floor surfaces.
€59.29
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
You might need a replacement part.
It looks like the Quick-release Stair tool is not working. You can solve this by ordering a new one below.
Quick-release Stair tool
Part no. 967369-01
For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.
€4.23
Quick-release Stair tool
Part no. 967369-01
For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.
€4.23
Please call us to resolve this problem.
It looks like the Quick-release turbine head isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Quick-release turbine head
Part no. 963544-05
<p>Replacement Quick-release Turbine head for your Dyson vacuum cleaner.</p> <p><span style="font-size: medium;">If you require this part please </span><span style="font-size: small;"><a href="mailto:askdyson@dyson.co.uk?subject=I%20need%20to%20order%20963544-05&body=So%20that%20we%20can%20help%20you%20as%20quickly%20as%20possible,%20please%20provide%20the%20following%20information:%20%0A%0AFull%20name:%0A%0AFull%20address%20including%20postcode:%20%0A%0APhone%20number:%20%0A%0ASerial%20number:"><span style="font-size: medium;"><u>email us</u></span></a></span><span style="font-size: medium;">.</span></p>
€72.60
Quick-release turbine head
Part no. 963544-05
<p>Replacement Quick-release Turbine head for your Dyson vacuum cleaner.</p> <p><span style="font-size: medium;">If you require this part please </span><span style="font-size: small;"><a href="mailto:askdyson@dyson.co.uk?subject=I%20need%20to%20order%20963544-05&body=So%20that%20we%20can%20help%20you%20as%20quickly%20as%20possible,%20please%20provide%20the%20following%20information:%20%0A%0AFull%20name:%0A%0AFull%20address%20including%20postcode:%20%0A%0APhone%20number:%20%0A%0ASerial%20number:"><span style="font-size: medium;"><u>email us</u></span></a></span><span style="font-size: medium;">.</span></p>
€72.60
You might need a replacement part.
It looks like the Quick-release extension tube is not working. You can solve this by ordering a new one below.
Quick-release extension tube
Part no. 967365-01
Combines with other Dyson tools to provide a longer reach.
€4.91
Quick-release extension tube
Part no. 967365-01
Combines with other Dyson tools to provide a longer reach.
€4.91
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
You might need a replacement part.
It looks like the Quick-release Combination tool is not working. You can solve this by ordering a new one below.
Quick-release Combination tool
Part no. 967368-01
Two tools in one, for versatile cleaning around the home.
€33.28
Quick-release Combination tool
Part no. 967368-01
Two tools in one, for versatile cleaning around the home.
€33.28
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.
Check the openings of the duct and bin for any blockages and remove as necessary.
To release the dirt, firmly push the red bin release button.
The bin will slide down, cleaning the shroud as it goes.
The red rod should stop level with the clear bin. If not sliding the bin back up will not be possible.
The bin base will then open.
The bin base will not open if the red button is not pushed down fully.
To remove the clear bin unit, pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.
Clean the clear bin with cold water only.
Do not use detergents, polishes or air fresheners to clean the clear bin.
Do not put the clear bin in a dishwasher.
Do not immerse the cyclone in water or pour water into the cyclones.
Ensure the clear bin is completely dry before replacing.
To refit the clear bin Insert the spine into the bin runner.
Check the cyclone inlet and openings for any blockages and remove as necessary.
Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.
Remove any tools from the extension tube.
Fully extend the extension tube by pressing the red button.
Turn the machine on and place your hand over the end of the extension tube.
The Brush bar on the Turbine head will start spinning as soon as the machine is turned on. You can toggle the Brush bar spin speed by pulling the air release trigger on the Wand handle. There is no need to turn the Brush bar on and off for different floor types.
Remove the Turbine head from the extension Wand by pressing the release catch.
Use a coin to turn the fastener anti-clockwise and remove the Brush bar.
Clean any hair, thread and debris from the Brush bar.
With the Cleaner head removed, check the openings on the tool for blockages and remove if necessary.
Refit the Brush bar and refit the end cap, turning clockwise to lock.
Rebuild and test the machine.
Please call us to resolve this problem.
It looks like the Quick-release turbine head isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Quick-release turbine head
Part no. 963544-05
<p>Replacement Quick-release Turbine head for your Dyson vacuum cleaner.</p> <p><span style="font-size: medium;">If you require this part please </span><span style="font-size: small;"><a href="mailto:askdyson@dyson.co.uk?subject=I%20need%20to%20order%20963544-05&body=So%20that%20we%20can%20help%20you%20as%20quickly%20as%20possible,%20please%20provide%20the%20following%20information:%20%0A%0AFull%20name:%0A%0AFull%20address%20including%20postcode:%20%0A%0APhone%20number:%20%0A%0ASerial%20number:"><span style="font-size: medium;"><u>email us</u></span></a></span><span style="font-size: medium;">.</span></p>
€72.60
Quick-release turbine head
Part no. 963544-05
<p>Replacement Quick-release Turbine head for your Dyson vacuum cleaner.</p> <p><span style="font-size: medium;">If you require this part please </span><span style="font-size: small;"><a href="mailto:askdyson@dyson.co.uk?subject=I%20need%20to%20order%20963544-05&body=So%20that%20we%20can%20help%20you%20as%20quickly%20as%20possible,%20please%20provide%20the%20following%20information:%20%0A%0AFull%20name:%0A%0AFull%20address%20including%20postcode:%20%0A%0APhone%20number:%20%0A%0ASerial%20number:"><span style="font-size: medium;"><u>email us</u></span></a></span><span style="font-size: medium;">.</span></p>
€72.60
Separate the extension tube from the wand handle by pressing the release catch on the extension tube.
Remove the hose from the machine by pressing the release catches on the hose.
Check the extension tube, Wand handle and hose for blockages and remove as necessary.
Reassemble and test machine.
To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty.
To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.
Check the openings of the duct and bin for any blockages and remove as necessary.
To release the dirt, firmly push the red bin release button.
WARNING: You may find that the bin lid does not open completely by itself, if this happens, push gently on the edge of the lid to get it to open to release the dirt.
To remove the clear bin unit, pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.
Clean the clear bin with cold water only.
Do not use detergents, polishes or air fresheners to clean the clear bin.
Do not put the clear bin in a dishwasher.
Do not immerse the cyclone in water or pour water into the cyclones.
Ensure the clear bin is completely dry before replacing.
Check the cyclone inlet and openings for any blockages and remove as necessary.
To refit the clear bin Insert the spine into the bin runner.
Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.
The Musclehead floor tool automatically adjusts from hard floors to carpets and vice versa. You don't need to adjust it manually.
The bleed valves can be opened if there is too much suction. If the performance is poor with the bleed valve open, they should be closed again.
Remove the Musclehead from the extension tube.
Check the underneath of the floor tool and remove any blockages as necessary.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
For use on carpet flooring, the purple seal should be in the 'up' position.
For use on hard flooring, the purple seal should be in the 'down' position.
For use on hard flooring, the purple seal should be in the 'down' position.
Fully remove the floor tool from the machine.
Check both inlets for blockages and remove as necessary.
You might need a replacement part.
It looks like the Quick-release dual-mode floor tool is not working. You can solve this by ordering a new one below.
Quick-release dual-mode floor tool
Part no. 967372-01
Adjustable floor tool for optimum suction across all floor surfaces.
€59.29
Quick-release dual-mode floor tool
Part no. 967372-01
Adjustable floor tool for optimum suction across all floor surfaces.
€59.29
Separate the extension tube from the wand handle by pressing the release catch on the extension tube.
Remove the Wand handle from the hose by pressing the release catch on the Wand handle.
Remove the hose from the machine by pressing the release catches on the hose.
Check the extension tube, Wand handle and hose for blockages and remove as necessary.
Reassemble and test machine.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.
Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.
Remove any tool from the extension tube.
Fully extend the extension tube by pressing the red button.
Turn the machine on and place your hand over the end of the extension tube.
Is the power cord or plug damaged?
Are the other household appliances working?
Does the vacuum work when plugged into another socket?
Change the (13 amp) fuse.
Press the rear of the switch to make sure it stays in the on position.
Please note: The switch does not light up.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
Do not wash the cyclone.
A damp or musty smell is caused when dust in the cyclone has come into contact with water.
It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.
Additionally the smell may occur if the filter goes back into the machine wet.
Remove the bin from the machine by pressing the bin release catch located to the side of the bin.
Check the openings of the duct and bin for any blockages and remove as necessary.
Open the bin lid by pressing the red button on top of the cyclone, be careful to do this somewhere to capture any dust securely.
Push the button again to release the bin from the cyclone.
Use a dry cloth to clean around the cyclone to remove any finer dust or debris.
Check underneath the cyclone for any blockages and remove as necessary.
Clean the clear bin with cold water only.
Do not use detergents, polishes or air fresheners to clean the clear bin.
Do not put the clear bin in a dishwasher.
Do not immerse the cyclone in water or pour water into the cyclones.
Ensure the clear bin is completely dry before replacing.
Insert the spine into the bin runner.
Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
This is usually due to the red rod not being pushed down fully so that it is flush with the clear bin.
Check the position of the RED bin release push rod.
If the bottom of the push rod is not flush with the bottom of the bin, the rod needs to be pushed down again.
Check the position again before attempting to slide up.
Slide the bin back up and close the bin base flap.
Ensure the machine is switched off.
Unplug the machine before rewinding the cable.
If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.
The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.
When the Wand is in a vertical position, the dual mode floor tool may not adjust between hard floor and carpet modes.
If the machine is powered on and the head is in ErP MAX mode, it will be difficult to change the floor mode of the Cleaner head.
Ensure the power is turned off and the Wand is in a normal vacuuming position as shown, and retry adjusting the dual mode between hard floor and carpet positions.
You might need a replacement part.
It looks like the Quick-release dual-mode floor tool is not working. You can solve this by ordering a new one below.
Quick-release dual-mode floor tool
Part no. 967372-01
Adjustable floor tool for optimum suction across all floor surfaces.
€59.29
Quick-release dual-mode floor tool
Part no. 967372-01
Adjustable floor tool for optimum suction across all floor surfaces.
€59.29
Remove any tool from the extension tube.
Fully extend the extension tube by pressing the red button.
Turn the machine on and place your hand over the end of the extension tube.
The Brush bar on the Turbine head will start spinning as soon as the machine is turned on. You can toggle the Brush bar spin speed by pulling the air release trigger on the Wand handle. There is no need to turn the Brush bar on and off for different floor types.
Remove the Turbine head from the extension Wand by pressing the release catch. Use a coin to turn the fastener anti-clockwise and remove the Brush bar.
Clean any hair, thread and debris from the Brush bar.
Check the opening of the floor tool for blockages and remove if necessary.
Refit the Brush bar and refit the end cap, turning clockwise to lock.
Rebuild and test the machine.
Separate the extension tube from the wand handle by pressing the release catch on the extension tube.
Remove the hose from the machine by pressing the release catches on the hose.
Check the extension tube, Wand handle and hose for blockages and remove as necessary.
Reassemble and test machine.
To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty.
To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.
Check the openings of the duct and bin for any blockages and remove as necessary.
To release the dirt, firmly push the red bin release button.
WARNING: You may find that the bin lid does not open completely by itself, if this happens, push gently on the edge of the lid to get it to open to release the dirt.
To remove the clear bin unit, pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.
Check the cyclone inlet and openings for any blockages and remove as necessary.
To refit the clear bin insert the spine into the bin runner.
Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.
Please follow the steps in the video.
After washing the filter, please leave at least 24 hours to dry completely before refitting into the assembly.
Ensure the machine is switched off and unplugged.
Push the red button on the top of the carrying handle to remove the cyclone and clear bin from the machine.
Unclip the front of the carrying handle and remove the filter.
Wash the filter with cold water only.
Squeeze and twist the filter with both hands to make sure the excess water is removed.
Leave the filter to dry for 24 hours.
Once the filter is dry, refit the filter into the top of the cyclone.
Clip the lid down on the cyclone.
Place the clear bin and cyclone back onto the machine ensuring it clicks securely.
Please call us to resolve this problem.
It looks like the Quick-release turbine head isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Quick-release turbine head
Part no. 963544-05
<p>Replacement Quick-release Turbine head for your Dyson vacuum cleaner.</p> <p><span style="font-size: medium;">If you require this part please </span><span style="font-size: small;"><a href="mailto:askdyson@dyson.co.uk?subject=I%20need%20to%20order%20963544-05&body=So%20that%20we%20can%20help%20you%20as%20quickly%20as%20possible,%20please%20provide%20the%20following%20information:%20%0A%0AFull%20name:%0A%0AFull%20address%20including%20postcode:%20%0A%0APhone%20number:%20%0A%0ASerial%20number:"><span style="font-size: medium;"><u>email us</u></span></a></span><span style="font-size: medium;">.</span></p>
€72.60
Quick-release turbine head
Part no. 963544-05
<p>Replacement Quick-release Turbine head for your Dyson vacuum cleaner.</p> <p><span style="font-size: medium;">If you require this part please </span><span style="font-size: small;"><a href="mailto:askdyson@dyson.co.uk?subject=I%20need%20to%20order%20963544-05&body=So%20that%20we%20can%20help%20you%20as%20quickly%20as%20possible,%20please%20provide%20the%20following%20information:%20%0A%0AFull%20name:%0A%0AFull%20address%20including%20postcode:%20%0A%0APhone%20number:%20%0A%0ASerial%20number:"><span style="font-size: medium;"><u>email us</u></span></a></span><span style="font-size: medium;">.</span></p>
€72.60
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Hold the plug when rewinding onto cable reel. Do not allow the plug to whip when rewinding.
To retract the cable, press the button firmly until it clicks and the cable rewinds.
The serial number can be found underneath the machine between the wheels.
Store the floor tool by inserting it in the clip at the back of the Main body.
Storing the accessory tools:
Attach the tools to the tool holster.
Clip the tool holster to the extension tube as shown below.
Connect the dual mode floor tool to the extension tube. You can adjust the extension tube as you wish using the red catch located on the extension tube.
Adjust the suction control to MAX as needed for tougher tasks.
Soleplate down. For use on Carpets only.
Brushes down. For use on smooth/hard flooring.
The Musclehead floor tool automatically adjusts from hard floors to carpets and vice versa. You don't need to adjust it manually.
Connect the floor tool to the extension tube, ensuring it clicks into place.
You can adjust the extension tube as you wish by pressing the red catch on the extension tube.
The bleed valves can be opened if there is too much suction. If the performance is poor with the bleed valve open, they should be closed again.
There is no need to turn the Brush bar on and off for different floor types the floor tool has a row of anti-static carbon fibre filaments to remove fine dust from hard floors, and stiff nylon brushes remove ground-in dirt from carpets. There's no need to turn the Brush bar off when moving from one floor type to another.
Connect the Turbine head to the extension tube and ensure the extension tube is fully extended.
To reduce the suction and slow Brush bar rotation, pull the release trigger.
To reduce the suction pull the release trigger.
The accessory tools can be attached to the extension tube, wand handle or hose.
Ensure the click securely into place before use.
Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.
Empty as soon as the dirt reaches the level of the MAX mark - do not overfill.
Switch off and unplug before emptying the clear bin.
To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.
To release the dirt, firmly push the red bin release button.
WARNING: You may find that the bin lid does not open completely by itself, if this happens, push gently on the edge of the lid to get it to open to release the dirt.
WARNING: You may find that the first few attempts to open the bin when empty may be difficult, this is normal as the bin seal will be new. When the machine has been in use and the bin contains any amount of dust, the bin should open normally.
You will only be able to remove the bin when the red rod has been pushed down fully so that it is flush with the bin.
In the event that it is necessary to clean the clear bin:
You will only be able to remove the bin when the red rod has been pushed down fully so that it is flush with the bin.
Pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.
WARNING: Clean the clear bin with cold water only.
Do not use detergents, polishes or air fresheners to clean the clear bin.
Do not put the clear bin in a dishwasher.
Do not immerse the cyclone in water or pour water into the cyclones.
Ensure the clear bin is completely dry before replacing.
Insert the spine into the bin runner.
Push upwards until it clicks and then continue pushing until it slides home.
Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.
Close the clear bin by pushing the bin base upwards until it clicks into place.
Push the bin base clip firmly until it clicks into position to ensure that the base is securely sealed.
Align the base of the bin with the air hose inlet and then click back into place.
Dyson Big Ball Total Clean vacuum