Support | Troubleshooting

We need a little more information to help us solve your issue.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Turbine head is not working. You can solve this by ordering a new one below.

Turbine head

Part no. 963544-01

Replacement turbine head for your Dyson vacuum cleaner.

€73.80

Turbine head

Part no. 963544-01

Replacement turbine head for your Dyson vacuum cleaner.

€73.80

You might need a replacement part.

It looks like the Brush bar is not working. You can solve this by ordering a new one below.

Brush bar

Part no. 963549-01

Replacement brush bar for your Dyson vacuum cleaner.

€35.67

Brush bar

Part no. 963549-01

Replacement brush bar for your Dyson vacuum cleaner.

€35.67

Please call us to resolve this problem.

It looks like the Combination tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Combination tool

Part no. 918068-02

Two tools in one, for versatile cleaning around the home.

€27.50

Combination tool

Part no. 918068-02

Two tools in one, for versatile cleaning around the home.

€27.50

Please call us to resolve this problem.

It looks like the Cyclone isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Cyclone

Part no. 948638-01

Replacement cyclone for your Dyson vacuum cleaner.

€92.25

Cyclone

Part no. 948638-01

Replacement cyclone for your Dyson vacuum cleaner.

€92.25

Please call us to resolve this problem.

It looks like the Dual-mode floor tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Dual-mode floor tool

Part no. 966247-03

Adjustable floor tool for optimum suction across all floor surfaces.

€33.82

Dual-mode floor tool

Part no. 966247-03

Adjustable floor tool for optimum suction across all floor surfaces.

€33.82

You might need a replacement part.

It looks like the End Cap is not working. You can solve this by ordering a new one below.

End Cap

Part no. 964597-01

Replacement end cap for your Dyson vacuum cleaner.

€3.08

End Cap

Part no. 964597-01

Replacement end cap for your Dyson vacuum cleaner.

€3.08

Out of stock.

€3.08

Keep me updated

You might need a replacement part.

It looks like the Extension tube is not working. You can solve this by ordering a new one below.

Extension tube

Part no. 917260-09

Combines with other Dyson tools to provide a longer reach.

€33.82

Extension tube

Part no. 917260-09

Combines with other Dyson tools to provide a longer reach.

€33.82

Out of stock.

€33.82

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Musclehead floor tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Musclehead floor tool

Part no. 965577-01

Ultra-low profile head, for cleaning under furniture. Self-adjusts to seal in suction across all floor types.

€60.27

Musclehead floor tool

Part no. 965577-01

Ultra-low profile head, for cleaning under furniture. Self-adjusts to seal in suction across all floor types.

€60.27

Please call us to resolve this problem.

It looks like the Stair tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Stair tool

Part no. 914417-01

For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.

€27.50

Stair tool

Part no. 914417-01

For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.

€27.50

You might need a replacement part.

It looks like the Turbine head is not working. You can solve this by ordering a new one below.

Turbine head

Part no. 963544-01

Replacement turbine head for your Dyson vacuum cleaner.

€73.80

Turbine head

Part no. 963544-01

Replacement turbine head for your Dyson vacuum cleaner.

€73.80

Please call us to resolve this problem.

It looks like the Cyclone isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Cyclone

Part no. 948638-01

Replacement cyclone for your Dyson vacuum cleaner.

€92.25

Cyclone

Part no. 948638-01

Replacement cyclone for your Dyson vacuum cleaner.

€92.25

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Clear bin isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Clear bin

Part no. 948652-01

Replacement clear bin for your Dyson vacuum cleaner.

€46.12

Clear bin

Part no. 948652-01

Replacement clear bin for your Dyson vacuum cleaner.

€46.12

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Further help

Dyson Cinetic i™

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Let's get your machine working

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

You might need a replacement part.

Turbine head

You might need a replacement part.

Brush bar

Please call us to resolve this problem.

Combination tool

Please call us to resolve this problem.

Cyclone

Please call us to resolve this problem.

Dual-mode floor tool

You might need a replacement part.

End Cap

You might need a replacement part.

Extension tube

We need a little more information to help us solve your issue.

Please call us to resolve this problem.

Musclehead floor tool

Please call us to resolve this problem.

Stair tool

You might need a replacement part.

Turbine head

Please call us to resolve this problem.

Cyclone

We need a little more information to help us solve your issue.

Please call us to resolve this problem.

Clear bin

We need a little more information to help us solve your issue.

Further help