Let's get your machine working
Dyson Cinetic Multi Floor™
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Cleaning the bin and cyclone
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More help required
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Troubleshooting
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Pick up issue
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Strong suction
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Dual mode floor tool
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Issue resolved
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Check duct, bin and cyclone
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Check for blockages - video
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Check blockages - step by step
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Check duct, bin and cyclone
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Issue not resolved, speak to our Customer Support Team
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Replacement part required
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Musclehead check
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Check floor tool for blockage
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Replacement part required
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Turbine head check
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Check floor tool for blockage
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Replacement part required
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Check for blockages - video
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Power or electrical issue
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Issue not resolved, speak to our Customer Support Team
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No power
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Less than two hours
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Check for blockages - video
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More than two hours
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Issue not resolved, please speak to our Customer Support Team
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Unusual noise
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Issue not resolved, speak to our Customer Support Team
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Rattle noise
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Check the hose and seals
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Unusual smell
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Issue not resolved, speak to our Customer Support Team
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Check for blockages - video
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Visible issue
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Brush bar not spinning
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Check for blockages - video
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Clean the bin and cyclone
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Replacement part required
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Check blockages - step by step
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Cable won't rewind
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Machine spitting out dust
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Assembling your Dyson machine
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Assembling your Dyson machine
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Storing your Dyson machine
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Using the cable
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Serial number location
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User guide
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How to attach the accessories
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Using suction release trigger
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Using the extension tube
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How to use the floor tool
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Dual mode floor tool
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Musclehead floor tool
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Turbine head
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Debris stuck around the shroud
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Emptying the bin
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User guide
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We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Combination tool isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Combination tool
Part no. 918068-02
Two tools in one, for versatile cleaning around the home.
€27.50
Combination tool
Part no. 918068-02
Two tools in one, for versatile cleaning around the home.
€27.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Dual-mode floor tool isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Dual-mode floor tool
Part no. 966247-03
Adjustable floor tool for optimum suction across all floor surfaces.
€33.82
Dual-mode floor tool
Part no. 966247-03
Adjustable floor tool for optimum suction across all floor surfaces.
€33.82
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Extension tube is not working. You can solve this by ordering a new one below.
Extension tube
Part no. 917260-09
Combines with other Dyson tools to provide a longer reach.
€33.82
Extension tube
Part no. 917260-09
Combines with other Dyson tools to provide a longer reach.
€33.82
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Musclehead floor tool isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Musclehead floor tool
Part no. 965577-01
Ultra-low profile head, for cleaning under furniture. Self-adjusts to seal in suction across all floor types.
€60.27
Musclehead floor tool
Part no. 965577-01
Ultra-low profile head, for cleaning under furniture. Self-adjusts to seal in suction across all floor types.
€60.27
Please call us to resolve this problem.
It looks like the Stair tool isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Stair tool
Part no. 914417-01
For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.
€27.50
Stair tool
Part no. 914417-01
For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.
€27.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Clear bin isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Clear bin
Part no. 948652-01
Replacement clear bin for your Dyson vacuum cleaner.
€46.12
Clear bin
Part no. 948652-01
Replacement clear bin for your Dyson vacuum cleaner.
€46.12
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Further help
Dyson Cinetic Multi Floor™
