Support | Troubleshooting

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Dual-mode floor tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Dual-mode floor tool

Part no. 916962-03

Adjustable floor tool for optimum suction across all floor surfaces.

€46.12

Dual-mode floor tool

Part no. 916962-03

Adjustable floor tool for optimum suction across all floor surfaces.

€46.12

Please call us to resolve this problem.

It looks like the Dual-mode floor tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Dual-mode floor tool

Part no. 916962-03

Adjustable floor tool for optimum suction across all floor surfaces.

€46.12

Dual-mode floor tool

Part no. 916962-03

Adjustable floor tool for optimum suction across all floor surfaces.

€46.12

Please call us to resolve this problem.

It looks like the Musclehead floor tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Musclehead floor tool

Part no. 965577-01

Ultra-low profile head, for cleaning under furniture. Self-adjusts to seal in suction across all floor types.

€60.27

Musclehead floor tool

Part no. 965577-01

Ultra-low profile head, for cleaning under furniture. Self-adjusts to seal in suction across all floor types.

€60.27

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Cyclone isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Cyclone

Part no. 923410-18

Replacement cyclone for your Dyson vacuum cleaner.

€51.66

Cyclone

Part no. 923410-18

Replacement cyclone for your Dyson vacuum cleaner.

€51.66

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Clear bin is not working. You can solve this by ordering a new one below.

Clear bin

Part no. 923411-01

Replacement clear bin for your Dyson vacuum cleaner.If you require this part please <a href="mailto:askdyson@dyson.co.uk?subject=I%20need%20to%20order%20923411-01&body=So%20that%20we%20can%20help%20you%20as%20quickly%20as%20possible,%20please%20provide%20the%20following%20information:%20%0A%0AFull%20name:%0A%0AFull%20address%20including%20postcode:%20%0A%0APhone%20number:%20%0A%0ASerial%20number:">email us</a>.

€35.67

Clear bin

Part no. 923411-01

€35.67

Out of stock.

€35.67

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Please call us to resolve this problem.

It looks like the Combination tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Combination tool

Part no. 918068-02

Two tools in one, for versatile cleaning around the home.

€27.50

Combination tool

Part no. 918068-02

Two tools in one, for versatile cleaning around the home.

€27.50

Please call us to resolve this problem.

It looks like the Cyclone isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Cyclone

Part no. 923410-18

Replacement cyclone for your Dyson vacuum cleaner.

€51.66

Cyclone

Part no. 923410-18

Replacement cyclone for your Dyson vacuum cleaner.

€51.66

Please call us to resolve this problem.

It looks like the Cyclone isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Cyclone

Part no. 923410-18

Replacement cyclone for your Dyson vacuum cleaner.

€51.66

Cyclone

Part no. 923410-18

Replacement cyclone for your Dyson vacuum cleaner.

€51.66

Please call us to resolve this problem.

It looks like the Dual-mode floor tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Dual-mode floor tool

Part no. 916962-03

Adjustable floor tool for optimum suction across all floor surfaces.

€46.12

Dual-mode floor tool

Part no. 916962-03

Adjustable floor tool for optimum suction across all floor surfaces.

€46.12

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 966252-02

Replacement hose for your Dyson vacuum cleaner.If you require this part please <a href="mailto:askdyson@dyson.co.uk?subject=I%20need%20to%20order%20966252-02&body=So%20that%20we%20can%20help%20you%20as%20quickly%20as%20possible,%20please%20provide%20the%20following%20information:%20%0A%0AFull%20name:%0A%0AFull%20address%20including%20postcode:%20%0A%0APhone%20number:%20%0A%0ASerial%20number:">email us</a>.

€39.36

Hose

Part no. 966252-02

€39.36

Out of stock.

€39.36

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Please call us to resolve this problem.

It looks like the Musclehead floor tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Musclehead floor tool

Part no. 965577-01

Ultra-low profile head, for cleaning under furniture. Self-adjusts to seal in suction across all floor types.

€60.27

Musclehead floor tool

Part no. 965577-01

Ultra-low profile head, for cleaning under furniture. Self-adjusts to seal in suction across all floor types.

€60.27

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Post filter is not working. You can solve this by ordering a new one below.

Post filter

Part no. 922444-02

Replacement post filter for your Dyson vacuum cleaner.

€51.66

Post filter

Part no. 922444-02

Replacement post filter for your Dyson vacuum cleaner.

€51.66

Out of stock.

€51.66

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Stair tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Stair tool

Part no. 914417-01

For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.

€27.50

Stair tool

Part no. 914417-01

For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.

€27.50

Please call us to resolve this problem.

It looks like the Wand handle isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Wand handle

Part no. 917276-05

Replacement wand handle for your Dyson vacuum cleaner.

€23.37

Wand handle

Part no. 917276-05

Replacement wand handle for your Dyson vacuum cleaner.

€23.37

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Extension tube is not working. You can solve this by ordering a new one below.

Extension tube

Part no. 917260-01

Combines with other Dyson tools to provide a longer reach.

€33.82

Extension tube

Part no. 917260-01

Combines with other Dyson tools to provide a longer reach.

€33.82

Out of stock.

€33.82

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Further help

DC28c Allergy Parquet

Let's get your machine working

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

Please call us to resolve this problem.

Dual-mode floor tool

Please call us to resolve this problem.

Dual-mode floor tool

Please call us to resolve this problem.

Musclehead floor tool

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

Please call us to resolve this problem.

Cyclone

We need a little more information to help us solve your issue.

You might need a replacement part.

Clear bin

Please call us to resolve this problem.

Combination tool

Please call us to resolve this problem.

Cyclone

Please call us to resolve this problem.

Cyclone

Please call us to resolve this problem.

Dual-mode floor tool

We need a little more information to help us solve your issue.

You might need a replacement part.

Hose

Please call us to resolve this problem.

Musclehead floor tool

We need a little more information to help us solve your issue.

You might need a replacement part.

Post filter

We need a little more information to help us solve your issue.

Please call us to resolve this problem.

Stair tool

Please call us to resolve this problem.

Wand handle

We need a little more information to help us solve your issue.

You might need a replacement part.

Extension tube

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.