Let's get your machine working
DC25 Animal™
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DC25/DC29 Upright
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Cleaning the bin and cyclone
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More help required
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How to assemble your Dyson machine
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Issue resolved
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Brush bar switch
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How to carry your Dyson machine
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How to vacuum
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Attaching the accessories
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Serial number location
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User guide
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Troubleshooting
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Unusual noise
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Grinding noise
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Stopped - check Brush bar
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Issue resolved
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Check the Cleaner head - step by step
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Issue not resolved, please speak to our Customer Support Team
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High pitched whistle
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Issue not resolved, please speak to our Customer Support Team
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Remove the post-filter
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Remove the post-filter
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Remove the post-filter
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Refit the post-filter
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Pick up issues
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The base
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Clear the Brush bar
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Check inlet suction
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Check Cleaner head
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Check duct
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Replacement part required
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Check changeover valve
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Check the cyclone
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Wash the filters
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Washing the filters - step by step
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Issue not resolved, please speak to our Customer Support Team
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Check lower duct
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Both base and hose
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How to refit the lower duct hose
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Check changeover valve
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Check hose suction
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Check the Wand
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Check the hose
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Power or electrical issue
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The Brush bar is not spinning on the floor tool
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No power
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Less than two hours
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Pick up issues
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Washing the filters
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Washing the filters - step by step
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More than two hours
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Intermittent power
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Washing the filters
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Switch not working
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Unusual smell
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Musty - clean cyclone
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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No longer supported
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Check the post-filter
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Refit the post-filter
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Issue not resolved
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Refit the post-filter
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Bin base jammed
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Wand stuck
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Wand checks step by step
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Sparks or smoke
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Stabiliser issue
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Check Cleaner head for blockages
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The machine won't stand upright
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Replace pin
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Check the stabiliser step by step
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Issue not resolved, please speak to our Customer Support Team
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The machine won't recline
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Refit pins
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Check mechanism
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Issue not resolved, please speak to our Customer Support Team
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Check the Brush bar
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Is the ball jamming?
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Check Brush bar - video
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Replacement part required
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Spitting out dust
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Emptying the bin
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
You might need a replacement part.
It looks like the Lower duct hose is not working. You can solve this by ordering a new one below.
Lower duct hose
Part no. 914197-03
Replacement lower duct hose for your Dyson vacuum cleaner.
€6.15
Lower duct hose
Part no. 914197-03
Replacement lower duct hose for your Dyson vacuum cleaner.
€6.15
How to install this part
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
Further help
DC25 Animal™
