Let's get your machine working

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Rear edge is not working. You can solve this by ordering a new one below.

Rear edge

Part no. 969330-01

Replacement rear edge for your Dyson cordless vacuum cleaner.

€21.52

Rear edge

Part no. 969330-01

Replacement rear edge for your Dyson cordless vacuum cleaner.

€21.52

Out of stock.

€21.52

Keep me updated

You might need a replacement part.

It looks like the V-ball wheel is not working. You can solve this by ordering a new one below.

V-ball wheel

Part no. 969332-01

Replacement v-ball wheel for your Dyson vacuum cleaner.

€4.30

V-ball wheel

Part no. 969332-01

Replacement v-ball wheel for your Dyson vacuum cleaner.

€4.30

You might need a replacement part.

It looks like the Laser Slim Fluffy™ brush bar is not working. You can solve this by ordering a new one below.

Laser Slim Fluffy™ brush bar

Part no. 971634-01

Replacement Laser Slim Fluffy™ brush bar for your Dyson vacuum cleaner.

€32.50

Laser Slim Fluffy™ brush bar

Part no. 971634-01

Replacement Laser Slim Fluffy™ brush bar for your Dyson vacuum cleaner.

€32.50

Out of stock.

€32.50

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Hair screw tool is not working. You can solve this by ordering a new one below.

Hair screw tool

Part no. 972383-01

Anti-tangle brush bar removes hair from pet beds, car seats and stairs. Fast.

€66.08

Hair screw tool

Part no. 972383-01

Anti-tangle brush bar removes hair from pet beds, car seats and stairs. Fast.

€66.08

Out of stock.

€66.08

Keep me updated

Please call us to resolve this problem.

It looks like the Brush bar isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Brush bar

Part no. 971362-01

Replacement brush bar for your Dyson hair screw tool.

€44.22

Brush bar

Part no. 971362-01

Replacement brush bar for your Dyson hair screw tool.

€44.22

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Further help

Dyson Gen5detect™ Absolute (Purple)

Let's get your machine working

Let's get your machine working

How to change your click-in battery

ADVICE

More help required

Troubleshooting

LCD screen

Battery alerts

Charge the machine

LED showing

ADVICE

No power

REPAIR

Battery alert

ORDER

ORDER

No LED

Blue flashing LEDs whilst charging

Inspect display

ORDER

ORDER

Blockage alert

Check the wand

Select tool

Check accessory

Check inlet

Check the cyclone

Washing the filter - video

ORDER

Washing the filter - step-by-step

Check hair screw tool

Check Digital Motorbar™ cleaner head

Check Fluffy Optic™ cleaner head

Washing the brush bar

Pulsing

Non-Dyson battery detected

ORDER

Diagnostic screen

Unable to exit manually

ORDER

Filter not sealed

Wash the filter - video

Washing the filter - step-by-step

Particle count

Understanding the particle count

Low temperature detected

High storage temperature detected

REPAIR

High temperature detected

Filter needs cleaning

Unusual noise

Pulsing

Grating or rattling

Test the machine

Check the bin inlet

ORDER

ORDER

High pitched whistle

Check inlet

Pick up issues

The brush bar is not spinning

Digital Motorbar™ cleaner head

ORDER

Fluffy Optic™ cleaner head

ORDER

Hair screw tool

ORDER

ORDER

ORDER

Vacuum cleaner isn't picking up well

The display is showing an alert

Power or electrical issue

The battery alert is showing after a full charge

REPAIR

The machine has no power

The machine is overheating

Performance checks

Check the wand

Cutting out

The machine has power but no display