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Dyson V15 Detect™ Animal (Gold)Let's get your machine working
Dyson V15 Detect™ Animal (Gold)
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Cleaning the lens
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Issue resolved
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More help required
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Troubleshooting
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LCD screen
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Particle count and graph
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Understanding the particle count
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Issue resolved
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Replacement part required
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Battery alerts
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Charging the battery
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LEDs whilst charging
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No power
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Replacement part required
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Replacement part required
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No LEDs whilst charging
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Inspect display
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Replacement part required
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Replacement part required
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Blue flashing LEDs whilst charging
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Blockage alert
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Check for blockages
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Clear the bin
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Washing the filter - video
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Replacement part required
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Washing the filter - step-by-step
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Check for blockages
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Select floor tool
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Fluffy Optic™ cleaner head pulsing
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Washing the brush bar
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Check inlet
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Clear the bin
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Clear the bin
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Washing the filter - video
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Washing the filter - step-by-step
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Check inlet
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Accessory blocked
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Check inlet
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Clear the bin
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High Torque cleaner head
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Hair screw tool
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Laser Slim Fluffy™ cleaner head
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Washing the brush bar
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Diagnostic screen
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Issue resolved
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Unable to exit manually
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Replacement part required
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Filter attachment alert
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Wash the filter - video
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Washing the filter - step by step
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Filter wash alert
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Issue not resolved, please speak to our Customer Support Team
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Unusual noise
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Machine is pulsating
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Grating or rattle
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Test the machine
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Check the bin inlet
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Replacement part required
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Replacement part required
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High pitched whistle
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Check inlet
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High Torque cleaner head
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Hair screw tool
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Laser Slim Fluffy™ cleaner head
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Pick up issues
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Blockage light
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Digital screen showing alert
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Machine is not picking up well
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Power or electrical issue
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Battery not charging
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Replacement part required
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The battery alert is showing after a full charge
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Cutting out
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Issue not resolved, please speak to our Customer Support Team
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Run time
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Run time inaccurate after removing from charge
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Replacement part required
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Machine has no power
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LED showing
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No power
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Replacement part required
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No LED
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Inspect display
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Blue flashing LEDs whilst charging
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Machine overheating
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Performance checks
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Check for blockages
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The machine has power but no display
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LED showing
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The display shows run time remaining but the machine cut out
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Charge the machine
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High level of charge
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Unusual smell
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Damp or musty
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Clean the bin
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Washing the filter - video
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Damp or musty smell
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Washing the filter - step by step
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Damp or musty smell
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Damp or musty smell still present
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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How to locate the serial number
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Visible issue
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The reactive suction power isn't working
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The brush bar is not spinning on the floor tool
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High Torque cleaner head
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Replacement part required
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Hair screw tool
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Replacement part required
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Laser Slim Fluffy™ cleaner head
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Replacement part required
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Replacement part required
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Replacement part required
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Filter blocking frequently
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Filter wash alert
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Emptying the bin - video
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Emptying the bin - step by step
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Fine dust from new
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Issue resolved
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Scratches or marks on the wand
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Replacement part required
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Laser not working
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Laser not working
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Replacement part required
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Check the inlet
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Test another tool
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Replacement part required
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Replacement parts
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Quick release accessories
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Click-in battery and charger
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Purchase part
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Part replacement instructions
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Issue not resolved, please speak to our Customer Support Team
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Grab and Go Dok
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Purchase part
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Part replacement instructions
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Tools and accessories
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Purchase part
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Part replacement instructions
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Laser Slim Fluffy cleaner head
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Laser Slim Fluffy brush bar
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the Laser slim Fluffy brush bar
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Laser Slim Fluffy cleaner head
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Purchase part
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Part replacement instructions
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Slim roller end cap
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Purchase part
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Part replacement instructions
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Main body and cyclone
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Click-in battery
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Purchase part
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Part replacement instructions
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Bin assembly
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the bin
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Filter
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Purchase part
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Part replacement instructions
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Main body and cyclone
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Purchase part
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Part replacement instructions
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Torque Drive cleaner head
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Torque Drive cleaner head
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Purchase part
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Part replacement instructions
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Rear Edge
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the rear edge
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Torque Drive brush bar
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Purchase part
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Part replacement instructions
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Wand, charger and dock
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Charger
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the charger
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Crevice tool
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Purchase part
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Part replacement instructions
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Issue not resolved, please speak to our Customer Support Team
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Hair screw tool
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Purchase part
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Part replacement instructions
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Hair screw tool brush bar
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the brush bar
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Hair screw tool housing and soleplate
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the Hair screw tool housing and soleplate
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Wand
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Purchase part
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Part replacement instructions
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Wand clip
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Purchase part
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Part replacement instructions
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Wall dock
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Purchase part
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Part replacement instructions
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Adjusting reactive suction power sensitivity
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Installing the Floor Dok Multi™
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Download the user guide
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How to get started
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Using your machine for the first time
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How to select the language for your machine
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Power modes
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Attaching the accessories
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Changing the battery
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Charging your battery
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Installing the dock
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Installing the dock - step-by-step
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Locating the serial number
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Turning off the alerts
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Using the LCD screen
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Understanding the particle count
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How to change the battery
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How to empty the bin
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Emptying the bin - step-by-step
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How to charge the machine
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How to clean the bin and cyclone
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How to wash the filter
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Washing the filter - step-by-step
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How to clean the floor tool
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High Torque cleaner head with anti-tangle comb
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Hair screw tool
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Laser Slim Fluffy™ cleaner head
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How to wash the brush bar
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Click-in battery is not working. You can solve this by ordering a new one below.
Click-in battery
Part no. 970938-01
Replacement or additional click-in battery for your Dyson vacuum.
€99.00
Click-in battery
Part no. 970938-01
Replacement or additional click-in battery for your Dyson vacuum.
€99.00
€99.00
How to install this part
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Filter is not working. You can solve this by ordering a new one below.
Filter
Part no. 970013-03
Replacement filter for your Dyson cordless vacuum.
€38.50
Filter
Part no. 970013-03
Replacement filter for your Dyson cordless vacuum.
€38.50
€38.50
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 970050-01
Replacement bin for your Dyson vacuum cleaner.
€51.66
Bin
Part no. 970050-01
Replacement bin for your Dyson vacuum cleaner.
€51.66
€51.66
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Click-in battery is not working. You can solve this by ordering a new one below.
Click-in battery
Part no. 970938-01
Replacement or additional click-in battery for your Dyson vacuum.
€99.00
Click-in battery
Part no. 970938-01
Replacement or additional click-in battery for your Dyson vacuum.
€99.00
€99.00
How to install this part
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Torque Drive Motorhead is not working. You can solve this by ordering a new one below.
Torque Drive Motorhead
Part no. 971358-02
Replacement torque drive motorhead for your Dyson vacuum.
€72.00
Torque Drive Motorhead
Part no. 971358-02
Replacement torque drive motorhead for your Dyson vacuum.
€72.00
€72.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Wand (short) is not working. You can solve this by ordering a new one below.
Wand (short)
Part no. 969109-10
Replacement wand for your Dyson vacuum cleaner.
€42.00
Wand (short)
Part no. 969109-10
Replacement wand for your Dyson vacuum cleaner.
€42.00
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Wand (short) is not working. You can solve this by ordering a new one below.
Wand (short)
Part no. 969109-10
Replacement wand for your Dyson vacuum cleaner.
€42.00
Wand (short)
Part no. 969109-10
Replacement wand for your Dyson vacuum cleaner.
€42.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Dyson Floor Dok™ is not working. You can solve this by ordering a new one below.
Dyson Floor Dok™
Part no. 971445-01
Replacement Grab & go floor dock for your Dyson cordless vacuum.
€111.00
Dyson Floor Dok™
Part no. 971445-01
Replacement Grab & go floor dock for your Dyson cordless vacuum.
€111.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Click-in battery is not working. You can solve this by ordering a new one below.
Click-in battery
Part no. 970938-01
Replacement or additional click-in battery for your Dyson vacuum.
€99.00
Click-in battery
Part no. 970938-01
Replacement or additional click-in battery for your Dyson vacuum.
€99.00
€99.00
How to install this part
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 970050-01
Replacement bin for your Dyson vacuum cleaner.
€51.66
Bin
Part no. 970050-01
Replacement bin for your Dyson vacuum cleaner.
€51.66
€51.66
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Torque Drive Motorhead is not working. You can solve this by ordering a new one below.
Torque Drive Motorhead
Part no. 971358-02
Replacement torque drive motorhead for your Dyson vacuum.
€72.00
Torque Drive Motorhead
Part no. 971358-02
Replacement torque drive motorhead for your Dyson vacuum.
€72.00
€72.00
You might need a replacement part.
It looks like the Rear edge is not working. You can solve this by ordering a new one below.
Rear edge
Part no. 969330-01
Replacement rear edge for your Dyson cordless vacuum cleaner.
€21.52
Rear edge
Part no. 969330-01
Replacement rear edge for your Dyson cordless vacuum cleaner.
€21.52
Please call us to resolve this problem.
It looks like the Torque Brush bar isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Torque Brush bar
Part no. 971655-02
Replacement torque brush bar for your Dyson vacuum.
Torque Brush bar
Part no. 971655-02
Replacement torque brush bar for your Dyson vacuum.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Quick-release crevice tool is not working. You can solve this by ordering a new one below.
Quick-release crevice tool
Part no. 967612-01
For reaching into narrow gaps, like between furniture and behind radiators.
€30.00
Quick-release crevice tool
Part no. 967612-01
For reaching into narrow gaps, like between furniture and behind radiators.
€30.00
€30.00
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Hair screw tool is not working. You can solve this by ordering a new one below.
Hair screw tool
Part no. 971361-02
Anti-tangle conical brush bar picks up long hair and pet hair. Fast.
€40.00
Hair screw tool
Part no. 971361-02
Anti-tangle conical brush bar picks up long hair and pet hair. Fast.
€40.00
€40.00
You might need a replacement part.
It looks like the Brush bar (Gold) is not working. You can solve this by ordering a new one below.
Brush bar (Gold)
Part no. 971362-02
Replacement Brush bar (Gold) for your Dyson hair screw tool.
€44.22
Brush bar (Gold)
Part no. 971362-02
Replacement Brush bar (Gold) for your Dyson hair screw tool.
€44.22
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Wand (short) is not working. You can solve this by ordering a new one below.
Wand (short)
Part no. 969109-10
Replacement wand for your Dyson vacuum cleaner.
€42.00
Wand (short)
Part no. 969109-10
Replacement wand for your Dyson vacuum cleaner.
€42.00
You might need a replacement part.
It looks like the Wand clip is not working. You can solve this by ordering a new one below.
Wand clip
Part no. 971354-01
Handily stores the Combination and Crevice tools on the wand of your vacuum.
€5.50
Wand clip
Part no. 971354-01
Handily stores the Combination and Crevice tools on the wand of your vacuum.
€5.50
€5.50
You might need a replacement part.
It looks like the Docking station is not working. You can solve this by ordering a new one below.
Docking station
Part no. 970011-02
Wall-mounted Dok to recharge your vacuum and tidily store tools.
€23.37
Docking station
Part no. 970011-02
Wall-mounted Dok to recharge your vacuum and tidily store tools.
€23.37
€23.37