Let's get your machine working
Dyson V7 Animal ExtraLet's get your machine working
Dyson V7 Animal Extra
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Washing the filters
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Issue resolved
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Cleaning the filter - step-by-step
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More help required
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Troubleshooting
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Power or electrical issue
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Machine cutting out
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Machine will not turn on
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Replacement part required
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Blue flashing light
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Issue resolved
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Solid blue light
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Issue not resolved, please speak to our Customer Support Team
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Flashing amber light
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Issue resolved
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No light
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Solid blue light
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Amber light
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Machine is now working
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Amber light still showing
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Replacement part required
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Flashing red light
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1 to 10
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Main body not sent
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Main body sent
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Replacement part required
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Machine is pulsating
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Direct drive cleaner head
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Check the bin
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Checking for blockages - Wand
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Filter
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Washing the filters - step by step
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Mini motorised head
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Pulsating without tools
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Filter
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Machine is pulsating
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Filter
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Filter has been washed, machine is still pulsating
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Wash the filter
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Washing the filters - step by step
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Soft roller cleaner head
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Machine run time
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Unusual noise
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Grating or rattle
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Grating or rattle
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Check the floor tool
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Direct drive cleaner head
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Replacement part required
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Mini motorised head
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Replacement part required
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Soft roller cleaner head
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Replacement part required
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High pitched whistle
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Pick up issues
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Filter
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Machine is pulsating
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Wash the filter
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Pick up issue
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Damp or musty smell
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Damp or musty smell
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Issue not resolved, please speak to our Customer Support Team
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Damp or musty smell still present
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Pick up issues
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Main body
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Filter
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Washing the filter - step by step
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Damp or musty smell still present
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Damp or musty smell
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Visible issue
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Brush bar not spinning/spinning intermittently
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Direct drive cleaner head
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Issue not resolved, please speak to our Customer Support Team
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Mini motorised head
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Replacement part required
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The Brush bar does not spin on any head
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Replacement part required
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The bin inlet flap is jamming
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Replacement part required
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A part is difficult to remove
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Battery
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Replacing the battery - step by step
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The cyclone and bin
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The Wand
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Replacement part required
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Crack, scratch or mark on the Soft roller cleaner head
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Machine running without trigger being pressed
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Scratches or marks on the Wand
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Assembling your machine
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Machine run time
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How to install the dock
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Where is the serial number located?
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How to attach the accessories
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Getting started
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User guide
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Charging the battery
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How to empty the bin
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Clean the bin and cyclone
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How to clean the floor tool
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Mini motorised head
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Direct drive cleaner head
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Soft roller cleaner head
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
Part no. 968676-02
€76.75
Part no. 968676-02
€76.75
€76.75
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-01
Plugs into a standard three-pin wall socket.
€35.67
Charger
Part no. 967813-01
Plugs into a standard three-pin wall socket.
€35.67
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
€75.00
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
€75.00
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
€75.00
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
€75.00
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
€75.00
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
€75.00
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
€75.00
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
€75.00
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
€75.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Clear bin is not working. You can solve this by ordering a new one below.
Clear bin
Part no. 967699-01
Replacement clear bin for your Dyson vacuum cleaner.
€35.67
Clear bin
Part no. 967699-01
Replacement clear bin for your Dyson vacuum cleaner.
€35.67
€35.67
You might need a replacement part.
Part no. 968676-02
€76.75
Part no. 968676-02
€76.75
€76.75
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Clear bin is not working. You can solve this by ordering a new one below.
Clear bin
Part no. 967699-01
Replacement clear bin for your Dyson vacuum cleaner.
€35.67
Clear bin
Part no. 967699-01
Replacement clear bin for your Dyson vacuum cleaner.
€35.67
€35.67
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-01
Plugs into a standard three-pin wall socket.
€35.67
Charger
Part no. 967813-01
Plugs into a standard three-pin wall socket.
€35.67
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Clear bin is not working. You can solve this by ordering a new one below.
Clear bin
Part no. 967699-01
Replacement clear bin for your Dyson vacuum cleaner.
€35.67
Clear bin
Part no. 967699-01
Replacement clear bin for your Dyson vacuum cleaner.
€35.67
€35.67
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Clear bin is not working. You can solve this by ordering a new one below.
Clear bin
Part no. 967699-01
Replacement clear bin for your Dyson vacuum cleaner.
€35.67
Clear bin
Part no. 967699-01
Replacement clear bin for your Dyson vacuum cleaner.
€35.67
€35.67
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-01
Plugs into a standard three-pin wall socket.
€35.67
Charger
Part no. 967813-01
Plugs into a standard three-pin wall socket.
€35.67
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Docking station is not working. You can solve this by ordering a new one below.
Docking station
Part no. 967741-01
A docking station for stowing your Dyson cord-free vacuum and two tools. Wall mountable.
€17.84
Docking station
Part no. 967741-01
A docking station for stowing your Dyson cord-free vacuum and two tools. Wall mountable.
€17.84
€17.84
You might need a replacement part.
Part no. 968676-02
€76.75
Part no. 968676-02
€76.75
€76.75
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Post filter isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Post filter
Part no. 967478-01
Replacement post filter for your Dyson vacuum cleaner.
€27.06
Post filter
Part no. 967478-01
Replacement post filter for your Dyson vacuum cleaner.
€27.06
You might need a replacement part.
It looks like the Pre-filter is not working. You can solve this by ordering a new one below.
Pre-filter
Part no. 965661-01
Replacement pre-filter for your Dyson vacuum cleaner.
€30.75
Pre-filter
Part no. 965661-01
Replacement pre-filter for your Dyson vacuum cleaner.
€30.75
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.