Skip navigation
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Let's get your machine working

AM01 Desk 12 Inch™
See all steps

Please select the appropriate option

Cleaning your Dyson machine

Wipe the loop amplifier and base with a dry or damp cloth.

WARNING: Do not use detergents or polish.

Troubleshooting image

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Please select the appropriate option

Test airflow

Switch the machine on.

When in the ‘on’ position the ON/OFF button should have a blue LED light surround.

Troubleshooting image

Turn the airflow control knob to full lock in a clockwise and then anti-clockwise direction, whilst testing the airflow.

Troubleshooting image

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).

We need a little more information to help us solve your issue.

Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).

We need a little more information to help us solve your issue.

Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).

No power

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Has this resolved the problem?

Check the loop amplifier

Remove the loop amplifier by holding the base firmly and turning anti-clockwise to unlock.

Troubleshooting image

Test the machine with the loop amplifier removed. If the noise still occurs, this suggests it is an issue with the motor.

Refit the loop amplifier turning clockwise, ensuring that there are no gaps.

Troubleshooting image

Has this resolved the problem?

Test the airflow power

AM01 is intended for use as a desktop fan.

The fan has a strong, smooth airflow when switched on. The airflow should be strong enough to lift a sheet of newspaper past 45 degrees.

Hold a newspaper approximately 2 meters (6' 6'') away from the product with the airflow control dial turned to maximum.

Troubleshooting image

Does the newspaper lift beyond 45 degrees?

Check the feet are attached correctly

Ensure all the feet are attached to the base of the machine.

Place the fan on a flat, non-slip surface.

Before switching on, please make sure the fan is positioned so that the airflow or oscillation is not obstructed.

Press the Oscillation button to start and stop the fan turning.

Troubleshooting image

Has this resolved the problem?

Please ensure the correct button is being pressed.

On/Off

Troubleshooting image

Oscillation

Troubleshooting image

Airflow

Troubleshooting image

Has this resolved the problem?

Plug the machine back in and retest.

Has this resolved the problem?

Wipe the machine

In most cases, smell can be caused by a build up of dust around the loop.

Wipe the machine with a soft dry cloth prior to use and this may eliminate the smell.

Troubleshooting image

Has this resolved the problem?

Test the machine

This issue can occur if the machine is running and the power is cut e.g. plug pulled out, power cut etc.

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

Test the machine

This issue can occur if the machine is running and the power is cut e.g. plug pulled out, power cut etc.

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

Reset the machine

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

Check the loop amplifier

If this is the first use, please remove the clear film.

Remove the loop amplifier by holding the base firmly and turning anti-clockwise to unlock.

Troubleshooting image

Refit the loop amplifier turning clockwise, ensuring that there are no gaps.

Troubleshooting image

Has this resolved the problem?

Ensure that the machine is on a flat stable surface.

Push the base firmly and check for any damage or obstructions to the runners on the Main body assembly.

Retest the machine.

Has this resolved the problem?

Ensure that the machine is on a flat stable surface.

Push the base firmly and check for any damage or obstructions to the runners on the Main body assembly.

Retest the machine.

Has this resolved the problem?

Assembling your Dyson machine

Remove clear film surrounding the Main body before use.

Troubleshooting image

Lower the loop amplifier onto the base, aligning the arrows. Once aligned, turn the loop amplifier clockwise to lock.

Troubleshooting image

Is there anything else we can help you with?

Serial number location

The serial number can be found on the base of the machine.

Troubleshooting image

Is there anything else we can help you with?

Please open the PDF for the user guide.

Is there anything else we can help you with?

Remove clear film surrounding the Main body before use.

Troubleshooting image

Plug the Dyson in and switch ON at the wall. Note: Before switching on, please make sure the heater is positioned so that the airflow or oscillation is not obstructed. Ensure that the machine is placed on a stable solid surface.

Turn the machine on using the ON/OFF button on the machine.

How to adjust airflow

Turn the airflow control dial clockwise to full lock, to give maximum airflow.

Troubleshooting image

Is there anything else we can help you with?

How to use oscillating control

Press the Oscillation button to start and stop the fan turning.

Troubleshooting image

Is there anything else we can help you with?

How to use the tilt function

Push the base firmly to tilt forward or backwards for the required airflow angle.

Troubleshooting image

Is there anything else we can help you with?