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DC20 Stowaway™
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DC20
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Cleaning the bin and cyclone
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More help required
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Troubleshooting
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Unusual noise
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Issue not resolved, please speak to our Customer Support Team
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Rattle noise
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Which floor tool is attached?
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Check the floor tool
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Issue resolved
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Check hose inlet
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Check for blockages
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Check the bin, cyclone and duct seal
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Issue not resolved, please speak to our Customer Support Team
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Remove the filter and test the suction
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Wash the filter
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Check bin, cyclone and duct seal
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Wash the filter
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Check the floor tool
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Check the floor tool
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Check the Turbine head
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Check if Turbine is spinning
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Brush bar not spinning
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Continue checks
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Replacement part required
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Check the Turbine head
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Replacement part required
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Check hose inlet
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Squeaking noise
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Turbine head
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Whistling noise
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Pick up issues
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Power or electrical issue
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Issue not resolved, please speak to our Customer Support Team
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No power
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Less than two hours
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Washing the filter
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Washing the filter - step by step
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Issue resolved
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More than two hours
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Switch not working
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Hot dusty smell
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Unpleasant smell
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Wash the filter
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Washing the filter - step by step
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Visible issue
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Check the Turbine head
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Cable won't rewind
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Machine spitting out dust
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Serial number location
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User guide
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Emptying the bin
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Please select the appropriate option
How to clean the bin and cyclone
Remove the bin and cyclone by pressing the release catch.

Separate the clear bin from the cyclone by pressing the catch located on the front of the bin .

Using a dry cloth wipe the shroud.
WARNING: Do not wash the cyclone.

Please select the appropriate option
Please select the appropriate option
Please select the appropriate option
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
Test the suction from the extension tube
A rattling noise can indicate that there is something stuck in the machine.
Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.
Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.
Is the suction at the extension tube strong or weaker than usual?
Which floor tool are you using?
Check the floor tool
Remove the floor tool from the extension tube.

Check the floor tool openings for blockages and remove if necessary.

We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
Check hose inlet
Remove the hose from the hose inlet on the front of the machine.

Place your hand over the hose inlet and test the suction.
Checking the hose, Wand and extension tube
Remove the hose from the Wand handle assembly by pressing the release clip.

Check the hose for blockages by placing a coin through the hose assembly. If the coin does not appear the other side this will indicate that the hose is blocked.
Disconnect the Wand handle from the extension tube and check the extension tube for blockages.
Rebuild the machine and test the suction from the extension tube.
Checking the cyclone, bin and duct seal
Remove the cyclone from the machine and check the seal on the Main body of the machine.

Separate the cyclone from the clear bin.

Remove any dust or debris from the bin and check the bin seal is not missing or damaged.
Clean the cyclone of dust and debris using a cloth or brush tool.
Check through the middle of the cyclone for any blockages and remove as necessary.

Reassemble and test machine.
We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
Remove the filter and test the suction
Remove the cyclone and bin from the Main body of the machine and remove the filter.

Replace the bin, turn the machine on and test the suction from the hose inlet.

Wash the filter
With the bin removed, open the filter housing catch.
Checking the cyclone, bin and duct seal
Remove the cyclone from the machine and check the seal on the Main body of the machine.

Separate the cyclone from the clear bin.

Remove any dust or debris from the bin and check the bin seal is not missing or damaged.

Clean the cyclone of dust and debris using a cloth or brush tool
Check through the middle of the cyclone for any blockages and remove as necessary.

Reassemble and test machine.
Wash the filter
Please follow the steps in the video.
Check the floor tool
Remove the floor tool from the extension tube.

Check the floor tool openings for blockages and remove if necessary.

Check bleed valve for blockages and remove as necessary.
Check the floor tool
Remove the floor tool from the extension tube.

Check the floor tool openings for blockages and remove if necessary.
Checking the Turbine head for blockages
Remove the floor tool from the extension tube.

Slide back the soleplate catch and undo the two soleplate fasteners, remove the soleplate from the Turbine head.

Remove the Brush bars and clear any hair, thread and debris.
Check both of the metal shafts for blockages and ensure they rotate freely by hand.

Check the outside surface of the plunger for fluff and debris and remove as necessary.

Replace the two Brush bars and refit the 2 soleplate fasteners.
Has checking the Turbine head resolved the problem?
Continue with checks
The Brush bar should spin if the suction is strong, so please continue with the performance checks.
If the suction is strong and the Brush bar still doesn't spin, this issue can be resolved by ordering a replacement Turbine head.
Please select the appropriate option
Check hose inlet
Remove the hose from the hose inlet on the front of the machine.

Place your hand over the hose inlet and test the suction.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
Machine is working correctly
This is normal and the machine is working as expected.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
Check hose inlet
Remove the hose from the hose inlet on the front of the machine.

Place your hand over the hose inlet and test the suction.
Which area is causing the problem?
Check the Turbine head
Remove the floor tool from the extension tube.
Slide back the soleplate catch and undo the two soleplate fasteners, remove the soleplate from the Turbine head.

Remove the Brush bars and clear any hair, thread and debris.
Check both of the metal shafts for blockages and ensure they rotate freely by hand.

Check the outside surface of the plunger for fluff and debris and remove as necessary.

Replace the two Brush bars and refit the 2 soleplate fasteners.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
Check hose inlet
If your machine is making a whistling noise, this indicates that there is a blockage or a damaged or missing seal.
Remove the hose from the hose inlet on the front of the machine.

Place your hand over the hose inlet and test the suction.

Is the suction at the inlet strong or weak?
Test the suction from the extension tube
Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.
Is the suction at the extension tube strong or weaker than usual?
Please select the appropriate option
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
When did the machine last have power?
Check thermal cut-out
Thermal cut out
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.
Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.
If the customer prefers to check the machine when the power has returned, wait for a minimum of 2 hours and ask them to call back.
Please select the appropriate option
Wash the filter
Please follow the steps in the video.
Is there anything else we can help with?
How to wash the filter
Remove the cyclone and bin from the machine and open the filter release catch.

Remove the filter from the machine.

Wash the filter in cold water only.
WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Leave the filter to dry in a warm place for 24 hours, until completely dry.
Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Reassemble the machine.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Check electrical supply
Is the power cord or plug damaged?
Are the other household appliances working?
Does the vacuum work when plugged into another socket?
Press the switch
Press the rear of the switch to make sure it stays in the on position.
Please select the appropriate option
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
What sort of smell?
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
Remove the filter
With the bin removed, pull the filter out from the top of the cyclone.

Wash the filter
Run cold water though the open of the filter for approximately for 10 seconds.
WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.
Turn the filter upside down and tap 10 times.
Repeat until clean.

Dry filter
Leave the filter to dry upside down in a warm place for 24 hours or until completely dry.

Unpleasant smell
A damp or musty smell is caused when dust in the cyclone has come into contact with water.
It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.
Additionally the smell may occur if the filter goes back into the machine wet.
Clean the bin and cyclone
Empty the clear bin by pressing the catch on the front, pull the bin away from the cyclone assembly.

Using a dry cloth or combination tool clean the shroud.

Clean the clear bin with cold water only.
WARNING: Do not use any detergents or polishes on the bin.
Wash the filter
Please follow the steps in the video.
Has washing the filter resolved the problem?
How to wash the filter
Remove the cyclone and bin from the machine and open the filter release catch.

Remove the filter from the machine.

Wash the filter in cold water only.
WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Leave the filter to dry in a warm place for 24 hours, until completely dry.
Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Reassemble the machine.
Please select the appropriate option
Checking the Turbine head for blockages
Slide back the soleplate catch and undo the two soleplate fasteners, remove the soleplate from the Turbine head.

Remove the Brush bars and clear any hair, thread and debris
Check both of the metal shafts for blockages and ensure they rotate freely by hand
Inspect the duct on the underside of the Turbine head for blockages and remove if necessary.
Check the outside surface of the plunger for fluff and debris and remove if necessary.

Replace the two Brush bars and refit the 2 soleplate fasteners.

Using the cable
Turn off and unplug the machine.
If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.
The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.
Blockage
If the machine is spitting out dust, this could indicate a blockage in the machine. Please proceed to the next step.
Please select an appropriate option
Serial number location
The serial number can be found on the rating plate, underneath the machine, between the two wheels (e.g.: 111-UK-A11111).
Alternatively, you may find it on the Main body behind the clear bin.

How to empty the bin
Press the release catch on the cyclone and remove the cyclone and clear bin from the machine.

Separate the clear bin and cyclone top by pressing the bin catch on the cyclone top.

Empty the contents of the bin into a plastic bin bag or dustbin.

Further help
DC20 Stowaway™