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Frequently asked questions

Does Dyson W1 PencilWash™ wet and dry cleaner have a screen?

Yes – an LED screen on Dyson W1 PencilWash™ wet and dry cleaner shows hydration settings and alerts for maintenance or low battery.

 On the standalone Dyson W1 PencilWash™ cleaner, one or two water-drop symbols communicate the active cleaning mode.

How do I turn Dyson W1 PencilWash™ wet and dry cleaner on and off?

Turn Dyson W1 PencilWash™ wet and dry cleaner on or off with the red power button.

 Run the roller for 10 seconds first so it wets evenly with the standalone machine.

How do I set up and use Dyson W1 PencilWash™ wet and dry cleaner?

Fit the battery and cleaner head, fill the clean water tank, hydrate the roller and select a mode before cleaning with Dyson W1 PencilWash™ wet and dry cleaner.

 Check that the dirty water tank is empty, clean and secure with the standalone machine.

 For the machine supplied with the separate charging dock, fill the clean water tank with tap water up to 35°C.

 On the standalone Dyson W1 PencilWash™ cleaner, press the power button and let the roller hydrate for 10 seconds.

 Use Standard hydration for everyday cleaning or MAX for stains with the standalone machine.

What cleaning solutions can I use with Dyson W1 PencilWash™ wet and dry cleaner?

For the machine supplied with the separate charging dock, use the recommended Dyson floor cleaning solution for your market. Never use bleach.

 On the standalone Dyson W1 PencilWash™ cleaner, China: use 10ml of Dyson 01 Hard floor cleaning solution.

 Markets supplied with Dyson 02 Probiotic hard floor cleaning solution: use 10ml with the standalone machine.

 For the machine supplied with the separate charging dock, when using a permitted household detergent, follow the manufacturer’s dilution instructions.

How can I see which cleaning mode Dyson W1 PencilWash™ wet and dry cleaner is using?

The LED screen on Dyson W1 PencilWash™ wet and dry cleaner shows the active hydration mode.

 One solid water drop: Standard with the standalone machine.

 For the machine supplied with the separate charging dock, one solid and one flashing drop: five-second MAX Spot.

 On the standalone Dyson W1 PencilWash™ cleaner, two solid drops: one-minute MAX Sustain.

How do I know how much battery charge Dyson W1 PencilWash™ wet and dry cleaner has left?

The battery icon on Dyson W1 PencilWash™ wet and dry cleaner changes when charge becomes low.

 Solid orange: 5–10% remains with the standalone machine.

 For the machine supplied with the separate charging dock, rapidly flashing orange: less than 5% remains.

How do I know when the dirty water tank on Dyson W1 PencilWash™ wet and dry cleaner needs emptying?

An alert light on the cleaner head shows when the dirty water tank on Dyson W1 PencilWash™ wet and dry cleaner is full.

 On the standalone Dyson W1 PencilWash™ cleaner, Dyson also recommends emptying it when the clean water tank runs out.

Does Dyson W1 PencilWash™ wet and dry cleaner have a self-cleaning function?

No – Dyson W1 PencilWash™ wet and dry cleaner does not include a self-clean cycle.

 Remove and wash the roller and waste-system parts after every use with the standalone machine.

How do I charge Dyson W1 PencilWash™ wet and dry cleaner?

Place the wand of Dyson W1 PencilWash™ wet and dry cleaner on its separate charging dock.

 For the machine supplied with the separate charging dock, the dock charges the wand while the roller and tanks are rinsed and dried.

How do I maintain Dyson W1 PencilWash™ wet and dry cleaner?

Empty and rinse the dirty water tank and debris tray, then wash the roller from Dyson W1 PencilWash™ wet and dry cleaner after every use.

 Leave the wet roller in a warm, well-ventilated place for at least 24 hours before reassembly with the standalone machine.