Have you registered your machine?
Download the MyDyson™ app to register. Plus, fast access to tailored guides, 24/7 support, and roller replacement reminders.
Alternatively, you can register online here.
Installing your Wall dock and charging your machine
Regularly charging your machine is an important part of cordless vacuum maintenance. Watch the videos below to learn how to install your Wall dock and use your charger.
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Setting up your Wall dock
Your Wall dock can be used to store and charge your machine. Watch the video to learn how to install yours.
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Charging the battery
It's important to fully charge the battery before first use to help future battery monitoring and run time.
Frequently asked questions
We offer a 2-year warranty which can be activated via the MyDyson™ app.
Dyson offers a 2-year guarantee on all cordless machines. This covers the battery, but not the filter. If your machine is within its guarantee period, we’ll replace the battery for you free of charge. If you’re an owner, log into the MyDyson™ app to see whether you’re under guarantee.
Yes, the battery is designed to be left on charge, to ensure your vacuum is ready for the next use.
A full charge takes up to 4 hours.
The battery detaches with one click, without screws. So it’s easy to remove and replace. You can also buy additional batteries to increase overall run time.
MAX mode can be used for powerful, intensive bursts of spot cleaning. This mode affects the run time of your vacuum, so we encourage you to only use them on certain areas.
The screen on your machine will remind you when it’s time to clean the filter. This will usually be around once a month but might be more frequent if you use your machine a lot.
After washing the filter, leave it to dry for at least 24 hours in a place with plenty of airflow, such as near a fan or open window. It's important that the filter is completely dry before it goes back into the machine or you may damage the motor.
Avoid drying the filter in a tumble dryer, microwave or near a naked flame.
The filter, bin and Motorbar™ or Soft roller cleaner head.
Getting to know your cleaner head and tools
Discover your cleaner head and tools. Designed for whole-home cleaning. From precise cleaning in tricky areas to deep cleaning on mattresses and upholstery.
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Motorbar™ cleaner head
The Motorbar™ cleaner head features Polycarbonate hair removal vanes that lift and spiral hair straight into the bin.
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Mini motorised tool
A mini motorised brush bar, concentrated in a smaller head to remove stubborn dirt from mattresses, upholstery and stairs.
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Crevice tool
The Crevice tool reaches up to seven inches into narrow spaces as small as half an inch.
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Fluffy™ cleaner head
Invented for hard floors. Sucks up fine dust and large debris simultaneously.
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Checking for blockages
Remove all tools and accessories from the machine and check them for blockages. If the pulsing persists, remove the bin and check the inlet.
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Emptying and cleaning the bin
The ‘point and shoot’ mechanism hygienically ejects dust and debris deep into your bin, in one action – so there’s no need to touch the dirt.
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Washing your filters
Regularly clean your Pre-motor filter and Post-motor filter with clean, cold water for maximum performance.
