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Dyson Airblade Tap hand dryer

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Cleaning instructions

The cleaning guide is available at the link above.

NB: Please advise the customer that the following chemicals are some that are harmful to the unit and should not be used. The use of these will invalidate the warranty:

  • Alcohol-acid mixes
  • Alcohol
  • Solvent / oil-based products
  • Quaternary ammonium
  • Alkali-bleach mixes
  • Foaming ingredients
  • Bleach or abrasive cleaners

Please also advise them that we do not recommend the use of a pressure washer.

Is there anything else we can help you with?

Please select the appropriate option

How to replace the filter

The air inlets should be regularly checked to ensure that they are free from dust and debris. Wiping the inlets with a soft cloth should be sufficient to remove dust and debris. If the air inlets get clogged, further cleaning or a filter change may be required.

If required for high usage environments, a Dyson filter change kit provides everything needed to change the unit's HEPA filter.

Is there anything else we can help you with?

Changing the filter

Gently push the tab on the filter out with a thin bladed flat headed screwdriver to release catch.

Pull the old filter down and remove the motor bucket.

Push the replacement filter up until it clicks in place.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Replacement parts for your hand dryer can be carried out by carefully following the instructions given in the replacement pack and installation guide. If in any doubt, consult a qualified electrician or contact the Dyson Helpline for support.

Changing the aerator

Push the cleaning cover in place.

Use the aerator tool to unscrew the aerator.

Remove the old aerator from the tap. Inspect for blockages and clean/replace as necessary.

Place the new aerator into the aerator tool.

Use the aerator tool to screw the new aerator into the tap (hand tight).

Remove the cleaning cover and test the tap.

Is there anything else we can help you with?

Cleaning instructions

To keep your Airblade looking new, ensure that all surfaces of the Airblade hand dryer are cleaned daily with a soft cloth and a nonabrasive/non-caustic cleaning solution.

Wipe down the fascia daily to avoid mineral deposits and build up of debris. Clean the floor and wall beneath and around the unit. This may be required more regularly in high use areas.

The following chemicals are some that are harmful to the unit and should not be used. The use of these will invalidate the warranty.

Warning: Do not use:

Alcohol-acid mixes
Alcohol
Solvent / oil-based products
Quaternary ammonium
Alkali-bleach mixes
Foaming ingredients
Bleach or abrasive cleaners
Do not pressure wash

Is there anything else we can help you with?

Replacing the motor bucket

Replacement parts for your hand dryer can be carried out by carefully following the instructions given in the replacement pack and installation guide. If in any doubt, consult a qualified electrician or contact the Dyson Helpline for support.

Is there anything else we can help you with?

This must be fitted by a qualified individual.

Installation guide

To view the installation guide, please select the above link.

Is there anything else we can help you with?

Please note: this product will generate some warming of the air when used constantly in busy locations. This will appear in high ambient air temperature, or when drawing hot air from a localised heat source. This is normal.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Please note: this product will generate some warming of the air when used constantly in busy locations. This will appear in high ambient air temperature, or when drawing hot air from a localised heat source. This is normal.

Is the air hot when the machine has been in use for less than 30 minutes?

There is no fault with the Airblade. The product will generate some warming of air when in use in busy locations.

Is there anything else we can help you with?

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

Please get in touch.

Our experts are ready to help you.

Call us free on 01-475-7109

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

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Please select the appropriate option

In what way does it sound different?

Inspect the unit

Please inspect the unit for blockages, damage to the tap and the grey flexible Hose, and ensure that the Airblade has been cleaned.

Has this resolved the performance issue?

Please note that the cost of replacement or repair will not be covered if the damage is due to vandalism.

Check the welds on the tap

Please check the welds on the tap (where the arms join the main tube).

Are there any cracks?

Check Main body and filter location

Please check that the Main body is correctly fitted to the backplate and that the filter is clicked into place.

Main body check video

Please follow the steps in the video.

Filter check video

Please follow the steps in the video.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

Please get in touch.

Our experts are ready to help you.

Call us free on 01-475-7109

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

How would you rate our online support?

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Is it used more than 250 times per day?

Checking distance from sensor

Please check that your hands are within operating distance and moving in front of the sensors.
The distance for water function is vertically down from the water sensor 20mm-100mm.
The distance for the air function is 10mm-60mm from each air sensor horizontally.

Has checking the distance resolved the problem?

Check the timing of the cut out

This is the normal cycle for the product.

N.B. The machine has a timed delay of up to 4 seconds to protect the motor in continual use.

Reduced airflow

If the machine has reduced airflow or is taking longer than expected to dry hands, please click the reduced airflow option.

Is the machine switching on for 30 seconds and then off for 4 seconds?

Clean the sensor

Please clean the sensors under the tap arms as shown in the attached PDF and retest the product.

Has cleaning the sensor(s) resolved the problem?

How many times is the machine used per day?

Normal usage = Up to 250 uses per day, such as a standard office.
High usage = Over 250 uses per day, such as an airport, shopping centre, train station.

Is the machine used more than 250 times per day?

Inspect the air knives

Please clean the Air knives as per the attached cleaning guide and inspect the unit for blockages/damage by following the below illustrations.

Place the cleaning cover onto the Airblade.

Insert the tool and turn anti-clockwise.

Remove the aerator.

Please now check and clean the aerator ensuring the taps do not have any cracks or leaks.

To replace the aerator back into the unit, use the aerator tool to screw it back into the tap (hand tight).

Remove the cleaning cover and test the tap.

Has the airflow from the air knives improved?

Air inlet checks

Please clean the air inlets on the base of the Motor bucket (under the sink).

Has checking the air inlets resolved the problem?

Is the machine more than two years old?

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

Please get in touch.

Our experts are ready to help you.

Call us free on 01-475-7109

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

How would you rate our online support?

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2/5 Average

3/5 Good

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5/5 Excellent

Has the filter been replaced?

Motor test

If possible, ask the customer to swap the motor bucket with a known working one to test.

Has testing another motor resolved the problem?

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

Please get in touch.

Our experts are ready to help you.

Call us free on 01-475-7109

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

How would you rate our online support?

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2/5 Average

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Check air hose

Please check both ends of the grey Air hose for damage / leaking air. Ensure that the Air hose is correctly fitted.

Is the air hose correctly fitted at both ends?

Test the air

Please place your hands within operating distance and moving them in front of the sensors to check air has returned.

The distance for the air function is 10mm-60mm from each air sensor horizontally.

Has air returned to the unit?

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

Please get in touch.

Our experts are ready to help you.

Call us free on 01-475-7109

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check for damage

Please check the Air hose for any splits or damage.

Is the air hose split?

Check motor backplate

Please check that the Motor bucket is fully pushed into the backplate.

Is the motor bucket fully pushed into the backplate?

Test the air

Please place your hands within operating distance and moving them in front of the sensors to check air has returned.

The distance for the air function is 10mm-60mm from each air sensor horizontally.

Has air returned to the unit?

Is the machine used more than 250 times per day?

Has the filter been changed in the last six months?

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

Please get in touch.

Our experts are ready to help you.

Call us free on 01-475-7109

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

Please get in touch.

Our experts are ready to help you.

Call us free on 01-475-7109

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check sink and drain type

Does the sink have a highly reflective/chromed surface?

Porcelain or brush metal sinks are ideal.

Sinks with highly polished surfaces should be avoided e.g. reflective chrome.

Is the drain hole/grille a non-recommended plug type?

Plug holes with the most open aperture are recommended, where grill or perforated type plug holes should be avoided. This is as they restrict the drainage of soapy water (lather).

We do not recommend the use of plugs within plug holes in sinks.

Does the sink have a highly reflective or chromed surface?

Clean and check the sensor

Please clean the sensors under the tap arms as shown in the attached PDF and retest the product.

Is there any visible damage?

Does this only happen when cleaning the unit?

Clean and check the sensor

Please clean the sensors under the tap arms as shown in the attached PDF and retest the product.

Does the sink have a highly reflective or chromed surface?

Check the power supply

Please switch the power supply off and on.
Please also check RCD unit. (Residual Current Device / Trip switch).

Has switching the power off and on and checking the RCD unit resolved the problem?

Checking distance from sensor

Please check that your hands are within operating distance and moving in front of the sensors.
The distance for water function is vertically down from the water sensor 20mm-100mm.
The distance for the air function is 10mm-60mm from each air sensor horizontally.

Has checking the operating distance resolved the problem?

Check motor backplate

Please check that the Motor bucket is fully pushed into the backplate.

Test the air

Please place your hands within operating distance and moving them in front of the sensors to check air has returned.

The distance for the air function is 10mm-60mm from each air sensor horizontally.

Has air returned to the unit?

Check air hose

Please check both ends of the grey Air hose for damage / leaking air.

Is the air hose correctly fitted at both ends?

Is the air hose split?

Refit the hose

Please refit the hose, ensuring it is securely fitted at both ends.

Has this resolved the problem?

If there is a burning smell, please do not plug in or attempt to use the machine.

Please select the appropriate option

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

Please get in touch.

Our experts are ready to help you.

Call us free on 01-475-7109

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please note that the cost of replacement or repair will not be covered if the damage is due to vandalism.

Where is the damage located?

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

Please get in touch.

Our experts are ready to help you.

Call us free on 01-475-7109

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

Please get in touch.

Our experts are ready to help you.

Call us free on 01-475-7109

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please note that the cost of replacement or repair will not be covered if the damage is due to vandalism.

Was the damage caused by vandalism?

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please note that the cost of replacement or repair will not be covered if the damage is due to vandalism.

Has cleaning the tap resolved the problem?

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

Please get in touch.

Our experts are ready to help you.

Call us free on 01-475-7109

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

Please get in touch.

Our experts are ready to help you.

Call us free on 01-475-7109

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Temperature control device

As there are no components in the product that could have an effect on the water temperature, the temperature change must be a result of the local temperature control device, I.E. Thermostatic mixer.

As the mixed water supply must be fitted with a temperature control device, which is in accordance with local regulations, please check the temperature control device and resolve any issue.

Please note that the residual water in the system would make the water feel cooler, but only to start with.

Is there anything else we can help you with?

Is there water coming out of the arms when you dry your hands?

Tighten the aerator

Please tighten the aerator within the tap using aerator tool supplied with the product.

It is possible to use a coin to tighten the aerator, but please take care to ensure the part is not broken by applying too much pressure.

The aerator is where the water comes from when washing hands.

Has this resolved the problem?

Please ensure that there is no plug or blockage obstructing the water drainage. If needed please refer to the installation guide for recommended sink and drainage hole or plug type.

Please note that when using our product that the water from wet hands is blown off into the sink.

However, if there is a collection of water on the floor or the work surface, this can be easily wiped away as part of the regular cleaning regime in the washroom.

In addition if the water on the wall is an issue, especially for porous surfaces, consider the use of a splash back or nonpourous wall surface (eg. ceramic tile).

Has this resolved the problem?

Cleaning instructions

To keep your Airblade looking new, ensure that all surfaces of the Airblade hand dryer are cleaned daily with a soft cloth and a nonabrasive/non-caustic cleaning solution.

Wipe down the fascia daily to avoid mineral deposits and build up of debris. Clean the floor and wall beneath and around the unit. This may be required more regularly in high use areas.

The following chemicals are some that are harmful to the unit and should not be used. The use of these will invalidate the warranty.

Warning: Do not use:

Alcohol-acid mixes
Alcohol
Solvent / oil-based products
Quaternary ammonium
Alkali-bleach mixes
Foaming ingredients
Bleach or abrasive cleaners
Do not pressure wash

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

The water supply pressure should be between 1 to 8 bar/14.5 to 116 psi.

Check the main water supply

Please check that the mains water supply is turned on and the hose is not kinked or damaged.

Has checking the mains water supply and the hose resolved the problem?

Is there no water or is it a reduced flow?

Cleaning the sensors

Please clean the sensors under the tap arms as shown in the attached PDF and retest the product.

Has cleaning the sensor(s) resolved the problem?

Test the machine

Please put your hands under the sensor to check if the machine clicks.

Does the machine click when the sensor is activated?

Please ensure the mains water supply is working.

Remove motor bucket body and water pipe cover

To remove the motor bucket press in the release catch at the bottom and lift up.

Remove all the screws from the cover plate.

Ensure cable is secure in PCB and guide lines on connectors are pushed firmly together.

Has this resolved the problem?

Please check and clean the aerator and ensure the taps do not have any cracks or leaks.

Inspect the aerator

Place the cleaning cover onto the Airblade.

Insert the tool and turn anti-clockwise.

Remove the aerator.

Please now check and clean the aerator ensuring the taps do not have any cracks or leaks.

Is the aerator blocked or damaged?

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

Please get in touch.

Our experts are ready to help you.

Call us free on 01-475-7109

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Removing the motor bucket and water pipe cover

To remove the motor bucket press in the release catch at the bottom and lift up.

To remove the water pipe cover remove the 2x Torx screws.

Please now check to ensure the water tube hasn't become disconnected.

Check the tube installation.

Are there any leaks from the mains water supply or the water tube connections?

Please refit the hose, ensuring it is securely fitted at both ends.

Has checking the connectors resolved the problem?

Check cable connectors

Please ensure that both of the cable connectors are fully pushed together firmly and the indication tabs on the connectors are fully aligned.

The first cable connector is located by the grey air hose.

The second is found at the bottom of the unit by the solenoid.

Has checking the connectors resolved the problem?

Water supply issue

This is an issue with the water supply and would require a qualified individual to inspect it.

Is there anything else we can help with?

Please note: the machine has a timed delay of up to 4 seconds to protect the Motor in continual use.

Is the tap running for 30 seconds with a four second pause then restarting?

Is there a constant flow or dripping from the tap?

There appears to be no fault with the product.

Is there anything else we can help with?