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Right to Cancel

This clause 8 only applies if you are a consumer.

8.1 If you are a consumer, you have a legal right to cancel a Contract for the period set out in clause 8.2 below. This means that during that period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Information Centre or Trading Standards Office.

8.2 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 30 days in which you may cancel, starting from the day after you receive the Products.

8.3 To cancel a Contract, please contact us in writing to tell us by sending an email to askdyson@dyson.ie or by sending a letter to us at: DysonIreland Ltd, Tetbury Hill, Malmesbury, Wiltshire, SN16 0RP, UK. You may wish to keep a copy of your cancellation notification for your own records. Your cancellation is effective from the date you sent us the email or posted the letter to us.

8.4 If you exercise your right to cancel, you will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case:

a) 14 days from the day you return any goods supplied, or provide evidence that you have returned them, or 

b) if there were no goods supplied, 14 days from the day on which we are informed about your decision to cancel this contract.

8.5 You must return the Products with the original packaging and the return order label to us at your expense within 14 calendar days of your notice of cancellation, ensuring that you obtain proof of posting for your own records. Note that if you fail to package the goods adequately to avoid damage in transit or fail to take reasonable care of the goods we might not be able to accept their return. Otherwise, on receipt of the goods in undamaged condition we will refund the full purchase price to the card or method you originally used for the purchase. The address for return of the goods is: Dyson Ltd, Tetbury Hill, Malmesbury, SN16 0RP. 8.6 Details of your legal right to cancel and an explanation of how to exercise it are provided with the Dispatch Confirmation.

8.7 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by anything in these Terms. Advice about your legal rights is available from your local Citizens’ Information Centre or Trading Standards Office.