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Dyson Pure Cool Link™ tower purifier fan
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Popular queries

Please select the appropriate option

Cleaning the machine

The following areas should be checked and cleaned to maintain the machine's performance:

Clean the loop amplifier with a dry or damp cloth.

Clean the Main body with a dry cloth.

Clean the shroud with a dry cloth or soft brush.

Do not use polish or detergent on any part of the machine.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Please select the appropriate option

Please select the appropriate option

Check that your machine has been connected

If you have previously connected your machine to the Dyson Link app, you should be able to see it on the app home screen. If you have multiple machines connected, you can switch between them using the burger menu in the top left of the home screen.

Try moving the device and purifier closer to the router. If the Wi-Fi signal is poor your machine's connection may not be stable.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

Some app features may not be available if your machine requires a software update.

Please ensure auto-update is turned on. You can do this by going to your machine’s settings.

This will make sure you automatically receive the latest features and your app functions correctly.

It can take up to 24 hours for your machine to receive updates after it is enabled.

Has this resolved the problem?

Turn off and unplug

Unplug the machine and wait 10 seconds before plugging it back in.

The machine will require a stable connection to your Wi-Fi. If the Wi-Fi connection is intermittent this will result in the machine being offline in the app. The machine must also be relatively close to the access point to avoid disconnecting.

For troubleshooting purposes please move the machine closer to the access point and see if this resolves the issue.

Has this resolved the problem?

Please ensure that auto-update is turned on. You can do this by going to your machine’s settings icon.

This will make sure you automatically receive the latest features and your app functions correctly.

If auto-updates are already enabled, unplug the machine for 10 seconds before plugging back in and switching on. Move your machine and device closer to your Home Wi-Fi.

Has this resolved the problem?

Are you able to control your machine using the remote?

Turn off and unplug

Please turn the machine off, unplug and leave for 10 seconds.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

The app will show an error if the connection has failed. Tap retry/continue to try connecting again. if the issue is resolved, select 'Complete set-up'.

If you’re still unable to connect your machine, please check the colour of the Wi-Fi light on the machine and select the appropriate option.

Machine connected

Your machine is now connected to your Dyson Link app.

Please follow the rest of the steps to complete the set-up process.

Taking ownership

If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.

Where is the machine?

To personalise the machine and use with voice control services, select which room your machine is in.

Select location

Please select a location from the list shown on your device before submitting and confirming your selection.

Alternatively, if you want to choose a custom location, scroll to the bottom to edit it.

Purchase date

Enter the date of purchase. We'll need this for your guarantee.

It is recommended that you keep hold of your proof of purchase.

Auto update

Please ensure auto-update is turned on. You can do this by going to your machine's settings through the settings icon.

This will make sure you automatically receive the latest features and your app functions correctly.

If auto-updates are already enabled, switch the machine off and unplug. Leave for 10 seconds, plug back in and switch on. Move your machine and device closer to the router.

Set worldwide location

Set your location to display outdoor air quality information.

Setup complete

Your machine is now fully connected and setup.

Has this resolved your query?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

Router settings

The machine will only connect to the 2.4 GHz network.

Your device will need to be connected to the same network as the machine for initial set up.

To switch your router from 5GHz to 2.4GHz, please refer to your router's user guide, or visit the manufacturer's website. You will need to check that any other devices you have connected to your router will not be affected before changing this.

The router will need to be set to WPA or WPA2. Dyson connected products are not compatible with WEP encryption.

Reset Wi-Fi

Press and hold the power button on the machine for approximately 20 seconds.

The Wi-Fi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.

Once this sequence has been completed, the machine will have been reset and you can release the power button.

If the machine already appears in the app lobby this will cause the connection to fail. Please remove the machine from the lobby before attempting to reconnect.

Once the above checks have been carried out, please restart the connection journey. If you have already attempted to reconnect please select 'Issue not resolved'.

Please select the appropriate option

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

Dyson Link app

You'll need to have the Dyson Link app installed to connect to your machine.

Ensure Bluetooth and Wi-Fi are enabled on your device.

You have the option to create a new account or log in if you have previously created a Dyson account on the app or online. Select the appropriate option.

Plug the machine in and switch on.

Add machine

You can add a machine from the hamburger menu or from the main screen if no machines are registered. If bluetooth is not enabled, you will be prompted to enable it.

Location services

To scan for Wi-Fi networks, we'll need to access your device's location services. Allow this when prompted.

Select machine

Select your machine from the available options.

Select your machine

Select your machine from the available options on screen.

Plug the machine in and switch on.

Keep your device close to the machine during this process.

Please select the appropriate option

Ensure the machine is plugged in

Your machine will require power through the connection set up.

Home Wi-Fi password

Please have your home Wi-Fi password to hand. You may need this later.

At this stage, your mobile device should be connected to the correct home Wi-Fi network. Ensure you are not connected to any public networks or the Dyson machine itself.

Your machine will use the same Wi-Fi network as your mobile device during the connection process.

Please note your machine can only connect to a network broadcasting a 2.4GHz signal. If your router is broadcasting a 5GHz signal, this may cause interference when attempting to connect your machine.

Please follow the next step

Mobile device

The next steps to connect your device will be slightly different depending on the type of device you have. Please select the type of device you’re using.

Please follow the next step

Activate Wi-Fi

The machine has its own Wi-Fi signal which must be activated to complete connection.

To activate the Wi-Fi on your purifier, press and hold the power button for five seconds. The Wi-Fi light will flash green once activated.

Please ensure you have the 8-letter password that is found on the front sticker on your machine.

This can also be found in the following places:

  • Underneath the purifier's filter
  • On the front of the operating manual
  • On the remote control packaging

Device proximity

The machine requires a stable Wi-Fi connection to the device you're using.

To achieve this please ensure that your device remains close to the machine throughout the connection journey and that the machine is plugged in and switched on.

Retrying connection

Should an error message be displayed on your device, the connection process will need to be restarted. Please select the appropriate option in the app.

Machine Password

The Dyson Link app will now prompt you to enter the machine's password.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

To continue, please press 'Submit' at the bottom of the screen.

Enter home Wi-Fi password

You will need to enter the password for your home Wi-Fi network.

Machine Password

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

Ensure that your device remains close to the machine throughout the connection journey and that the machine is plugged in and switched on.

Enter home Wi-Fi password

You will need to enter the password for your home Wi-Fi network.

Please select the appropriate option

Confirming connection

Whilst your connection is being confirmed, your app will display information about your product, including how to control your product, what information you can get from your product, and how to get the best out of Dyson technology.

You should see a confirming connection message. The connection progress is represented by purple dots at the top of the screen.

Enter home Wi-Fi password

Please enter the network password for your home Wi-Fi network.

Activate the Wi-Fi

The machine has its own Wi-Fi signal which must be activated to complete connection.

To activate the Wi-Fi on your purifier, press and hold the power button for five seconds. The Wi-Fi light will flash green one activated.

Please ensure you have the 8-letter password that is found on the front sticker on your machine. This can also be found in the following places:

  • Underneath the purifier's filter
  • On the front of the operating manual
  • On the remote control packaging

To continue, follow the prompt.

The machine should appear as a network in your device's Wi-Fi settings.

Open the device's Wi-Fi settings and chose your machine from the network list. You’ll need your product's Wi-Fi password to complete this stage.

Once the device is connected to your machine’s Wi-Fi network, a notification will appear from the Dyson Link app prompting you to continue the connection journey.

Tap the notification to continue.

If the Dyson Link app has had its notifications switched off or the notification does not appear, you will need to manually reopen the Dyson Link app.

Incorrect password

If you are seeing an incorrect password error, please re-enter the 8-letter password, paying attention to how the password has been made up.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

The password can be found in the following places:

  • Underneath the purifier's filter
  • On the front of the operating manual
  • On the remote control packaging
  • On a removable sticker on the front of the purifier

Notification issue

The only instances where a notification will not be generated is if have you exited the Dyson Link app before being promoted to do so. In which case, you will need to restart the connection journey.

Please follow the next step

Dyson Link app

Download the latest version of the Dyson Link app from the app store on your phone. For users of Android phones, it can be downloaded from major Android app stores.

Your My Dyson account

Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.

To set up an account you will require a valid email address and password.

Please follow the next step

Password reset

After changing the password on your Dyson account, you'll need to wait 30 minutes before logging back in.

If you enter the password or authentication code incorrectly more than four times, your account will be locked. It will be automatically unlocked after 30 minutes.

Please follow the next step

Continue connection

The connection could still be taking longer than expected, please follow the prompts on the app to continue.

Please select the appropriate option

Connection issue

Please close the Dyson Link app and clear it from your recently used apps.

Relocate the purifier closer to your Wi-Fi router to ensure a stronger, more stable signal. This should be the one that your machine was previously connected to.

Plug the machine back in, turn it on at the wall and take it out of standby mode. The Wi-Fi light on the machine will turn white, indicating a solid connection.

Re-open the Dyson Link app and await a connection on the home screen.

If the machine appears in the app's lobby, you can complete the machine's set-up in the settings menu.

Please select the appropriate option

Restart the connection journey

If the machine is not appearing in the app's lobby the connection journey will need to be restarted.

Reset Wi-Fi

Before reattempting to connect the machine, reset the machine's Wi-Fi.

To do this press and hold the power button on the machine for approximately 20 seconds.

The Wi-Fi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.

Once this sequence has been completed, the machine will have been reset and you can release the power button.

Please select the appropriate option

Select 'Get started' on your Dyson Link app.

The Dyson Link app will perform a Wi-Fi scan for products.

The next steps to connect your device will be slightly different depending on the type of device you have. Please select the type of device you’re using.

Please follow the next step

Activate Wi-Fi

The machine has its own Wi-Fi signal which must be activated to complete connection.

To activate the Wi-Fi on your purifier, press and hold the power button for five seconds. The Wi-Fi light will flash green once activated.

Please ensure you have the 8-letter password that is found on the front sticker on your machine.

This can also be found in the following places:

  • Underneath the purifier's filter
  • On the front of the operating manual
  • On the remote control packaging

Please select the appropriate option

Has this resolved your query?

Please select the appropriate option

Enter home Wi-Fi password

Please enter the network password for your home Wi-Fi network.

Activate the Wi-Fi

The machine has its own Wi-Fi signal which must be activated to complete connection.

To activate the Wi-Fi on your purifier, press and hold the power button for five seconds. The Wi-Fi light will flash green one activated.

Please ensure you have the 8-letter password that is found on the front sticker on your machine. This can also be found in the following places:

  • Underneath the purifier's filter
  • On the front of the operating manual
  • On the remote control packaging

To continue, follow the prompt.

The machine should appear as a network in your device's Wi-Fi settings.

Open the device's Wi-Fi settings and chose your machine from the network list. You’ll need your product's Wi-Fi password to complete this stage.

Once the device is connected to your machine’s Wi-Fi network, a notification will appear from the Dyson Link app prompting you to continue the connection journey.

Tap the notification to continue.

If the Dyson Link app has had its notifications switched off or the notification does not appear, you will need to manually reopen the Dyson Link app.

Incorrect password

If you are seeing an incorrect password error, please re-enter the 8-letter password, paying attention to how the password has been made up.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

The password can be found in the following places:

  • Underneath the purifier's filter
  • On the front of the operating manual
  • On the remote control packaging
  • On a removable sticker on the front of the purifier

Notification issue

The only instances where a notification will not be generated is if have you exited the Dyson Link app before being promoted to do so. In which case, you will need to restart the connection journey.

Please follow the next step

Unable to find machine

If you are not able to see your machine, you can select it using the prompts in the app.

Ensure Bluetooth and Wi-Fi are enabled on your device.

Plug the machine in and switch on.

Keep your device close to the machine during this process.

Select your machine from the available options.

Dyson Link app

You'll need to have the Dyson Link app installed to connect to your machine.

Ensure Bluetooth and Wi-Fi are enabled on your device.

You have the option to create a new account or log in if you have previously created a Dyson account on the app or online. Select the appropriate option.

Plug the machine in and switch on

Two-factor authentication

Check that the email address shown on the login screen is correct. The code will be sent to the address shown.

The email may have incorrectly been marked as spam or junk. Please check any junk folders for the code email.

Please note that the authentication code will expire 5 minutes after being sent. Codes will also expire when a new one is sent.

If you enter the password or authentication code incorrectly more than four times, your account will be locked. It will be automatically unlocked after 30 minutes.

Has this resolved the problem?

Dyson Link app

Download the latest version of the Dyson Link app from the app store on your phone. For users of Android phones, it can be downloaded from major Android app stores.

Your My Dyson account

Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.

To set up an account you will require a valid email address and password.

Has this resolved the problem?

Password reset

After changing the password on your Dyson account, you'll need to wait 30 minutes before logging back in.

If you enter the password incorrectly more than four times, your account will be locked. It will be automatically unlocked after 30 minutes.

Has this resolved the problem?

Reconnecting Wi-Fi

In order to change the router your device is connected to, you will need to remove your machine from the app before running through the connection journey from the beginning.

Reset Wi-Fi

Press and hold the power button on the machine for approximately 20 seconds.

The Wi-Fi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.

Once this sequence has been completed, the machine will have been reset and you can release the power button.

Has this resolved the problem?

With your machine selected, swipe up to view your air quality.

The following options are available.

  • Daily or Weekly graph
  • Switch days/weeks to view
  • Ability to switch from showing;
    • Air Quality
    • Temperature
    • Humidity

More information is available by selecting the options above.

Has this resolved your query?

Your machine's controls are available through the home screen of the app.

You can control the following;

  • Turn on/off
  • Set the airflow speed
  • Set a timer
  • Turn auto mode on/off

Has this resolved your query?

Schedules can be added or changed in your machine's settings.

Add events to set a schedule for when your machine should switch on and off. You can also se the following.

  • Auto mode enabled/disabled
  • Airflow speed
  • Oscillation
  • Night mode enabled/disabled

Has this resolved your query?

To access your machine’s settings, select your machine from the hamburger menu and then select the settings menu icon.

The temperature unit can be changed in your machine's settings.

The temperature unit can be changed between Celsius and Fahrenheit.

Temperature unit setting

The temperature unit can be changed in your machine's settings.

The temperature unit can be changed between Celsius and Fahrenheit.

Has this resolved your query?

Enabling/disabling continuous monitoring can be changed in your machine's settings.

Continuous monitoring allows your machine to collect environmental information. Once selected, this feature is active at all times.

Has this resolved your query?

The filter life can be checked in your machine's settings.

Filter management

Selecting filter management will show you how to replace your filter and allow you to reset filter life. Resetting filter life should only be done after you have replaced the filter.

Has this resolved your query?

Your home location can be changed by selecting the appropriate time zone.

Select location from the list. You can also search for a location to filter the list.

Once a new location has been chosen, update to save.

Has this resolved your query?

The room name can be changed in your machine's settings.

Select room location from the available list or enter a custom name.

Once a new room name has been selected, follow the prompts in the app to change.

Has this resolved your query?

To switch between your machines, select the hamburger menu.

Has this resolved your query?

Switching Wi-Fi

In order to change the router your device is connected to, you will need to remove your machine from the app before running through the connection journey from the beginning.

Reset Wi-Fi

Press and hold the power button on the machine for approximately 20 seconds.

The Wi-Fi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.

Once this sequence has been completed, the machine will have been reset and you can release the power button.

Please select the appropriate option

Enabling the Dyson skill

Using the Alexa App on your mobile device or the Amazon website, search for "Dyson Skill". Once it appears, select the Dyson Skill and enable it.

You will be prompted to log in to your Dyson account. You should use the account you connected your machine with via the Dyson Link app.

Once you have logged in, follow the on-screen instructions to link Alexa to your Dyson machines.

Has this resolved your query?

How does Alexa identify my machine?

Alexa identifies Dyson machines using their room name. The room name is set when you first connect your machine with the Dyson Link app and can be changed using the Link app as well. A list of preset room names are available in the Dyson Link app, such as 'Bedroom' or 'Kitchen'.

For convenience, you can also rename your machine using the Alexa app. However, this does not affect the room name in the Dyson Link app or how you control your machine with voice commands.

To control a specific Dyson machine using voice commands, you can either directly name the machine in your first command or wait for Alexa to ask which machine you are referring to.

If you ask "Alexa, enable auto mode on Bedroom.", Alexa will identify the 'Bedroom' machine and enable the auto mode for it.

If you ask "Alexa, enable auto mode.", Alexa will ask which machine you want to enable the auto mode for.

Has this resolved your query?

Disabling the Dyson Skill

You can disconnect Alexa from your Dyson account and machines by disabling the Dyson skill. You can disable the Dyson Skill using the Alexa app or Amazon website.

Please note that you will need to log in to your Dyson account again if you choose to re-enable the skill.

Has this resolved your query?

Check if Alexa heard you

If Alexa did not respond to your most recent request, what you said may not have been recognised as a question or command. To make sure Alexa recognises your request, speak clearly and ensure you are close enough to your Echo device for her to hear you.

To check if Alexa is able to hear you, ask "Alexa, did you hear me?".

Has this resolved the problem?

Check your Echo device

If Alexa is still not responding, please check the following:

  • Make sure you are using the power adaptor that was included with your Echo device.
  • Make sure you have an active internet connection.
  • Ensure your Echo device isn't muted. The indicator light will be red when the device is muted.
  • Move your Echo device to another location away from walls, speakers and other sources of background noise.
  • Unplug your Echo device and plug it back in.

If Alexa is able to hear you, your Echo device should light up with a blue ring after saying "Alexa" to indicate she is listening. If your device has a screen, this will be shown as a blue bar on the display.

Has this resolved the problem?

Reset your password

If you are unable to log in and link your Dyson account, you may need to reset your password. Select the forgotten password link on the log in screen to be taken through the reset process.

If the password has recently been changed, a 30 minutes period will need to pass before you are able to log back into the Dyson Link app account.

Multiple failures logging into the account (4 or more) will result in the account becoming locked. The account will remain locked for a 30 minute period.

Has this resolved the problem?

Check for device or setup issues

In order for Alexa to discover your Dyson machine, it must be connected via the Dyson Link app and the Dyson Skill needs to be enabled.

If your machine has not been connected with the Dyson Link app, select the connection journey option to go through these steps.

Your Dyson machine and your Echo device should both be connected to the same Wi-Fi network to allow for discovery.

Has this resolved the problem?

Check your machine

Turn off your Dyson machine at the wall for 10 seconds. Then turn it back on.

Do the same with your Echo device.

Check that your machine is online by viewing it in the Dyson Link app.

Check the Dyson skill

In the Alexa app on your mobile device, disable and then re-enable the Dyson Skill.

You will need to log into your Dyson account again after re-enabling the the Dyson Skill.

Has this resolved the problem?

Ask Alexa what she heard

Alexa may have misheard you or misinterpreted something you said as a request. To understand why Alexa just did something, say "Alexa, why did you do that?" or "Alexa, what did you do?".

You can also ask Alexa to read back your most recent request by saying "Alexa, what's the last thing you heard?" or "Alexa, what did you hear?".

You can also view Alexa's activity in the Alexa app on your mobile device. The activity log shows utterances that Alexa heard, responses she gave and actions she took.

Has this resolved the problem?

Alexa learns the more it is used and is always improving its natural voice recognition. Ease of use will improve over time, however some utterances and commands may need to be in a specific format for Alexa to recognise them.

For example, instead of asking "Alexa, turn on oscillation mode.", try asking "Alexa, turn on oscillation.".

This approach can work with other commands as well. Instead of "Alexa, turn on heating mode.", you can ask "Alexa, turn heat on.".

Has this resolved your query?

What are some of the things I can do with Alexa?

There are different kinds of directives that users can use to interact with Alexa. Here are some examples:

Turn settings on and off

  • "Alexa, turn on my purifier."
  • "Alexa, turn on night mode."
  • "Alexa, turn off humidification."

Control number settings

  • "Alexa, set the bedroom fan speed to 7."
  • "Alexa, turn up the bedroom fan speed."
  • "Alexa, decrease the bedroom fan speed by 3."

Changing mode settings

  • "Alexa, set oscillation to wide."

Temperature controls (for Dyson heaters)

  • "Alexa, make it warmer in here."
  • "Alexa, make it cooler in here."
  • "Alexa, turn off the heat."

Has this resolved your query?

Connect your Dyson machine to your Google Assistant-enabled device

Open the Google Home app and tap the plus icon in the top left. Set up a new device and select "Have something already set up?" Search for "Dyson" and tap to select the Dyson Action.

You'll be prompted to link your Dyson account, this is the one you used to connect your machine to the Dyson Link app.

Follow the instructions in the Google Home app to add your Dyson machines.

Has this resolved your query?

How does Google Assistant discover my machine?

When you first connect your Dyson machine to the Dyson Link app you'll give it a room name. You'll find a list of pre-set room names in the app, such as 'Bedroom' or 'Kitchen'. Google Assistant uses this room name to identify your machine.

Google Assistant uses this to name your machine in the Google Home app as well.

How do I control an individual Dyson machine?

To control an individual Dyson machine using voice commands, you can either directly name the machine in your command or say the room name the machine is assigned to in the Google Home app.

If you say "Hey Google, enable auto mode in the Bedroom", Google Assistant will identify the machine named 'Bedroom' or a machine in the bedroom and enable auto mode.

Saying "Hey Google, enable auto mode", will enable auto mode for any purifiers in your current room, if the room is set up in the Google Home app.

Has this resolved your query?

Disconnecting your machine from the Google Home app

Open the Google Home app and tap the machine you wish to remove.

Tap the settings icon in the top right and select "Unlink Dyson".

When you remove your Dyson machine from a home:

  • It will disconnect the device from members in the home
  • It will be unlinked from your Google Account
  • Data associated with this device will be deleted. Note: Some basic device data may remain associated with the home.

Has this resolved your query?

Check Google Assistant can hear you

Google Assistant may not have heard you or recognised your question or command. Make sure you are close enough to your smart home device and speak clearly.

Check Google Assistant can hear you by asking "Hey Google, what did I just say?". Your smart home device should light up when you say "Hey Google ...". If your device has a screen, you'll see it respond.

Has this resolved the problem?

Check your smart home device

First, make sure:

  1. Your Google Nest or Google Home speaker or display is powered on and plugged into a wall outlet
  2. The microphone isn't muted
    • For Google Home: on the back of the device, touch the microphone mute button. Your Assistant will say whether the microphone is muted.
    • For Google Nest Mini (2nd gen) and Google Home Mini (1st gen): on the side of the device, toggle the mic switch. Your Assistant will say whether the microphone is muted.
    • For Google Nest Audio: on the back of the device, next to the power cord, toggle the mic switch. Your Assistant will say whether the microphone is muted.
    • For Google Nest displays: on the back of your display, use the switch to turn on the microphone. Your Assistant will say whether the microphone is muted.
  3. The LED dots on top of your speaker or display spins or blinks when you say “Ok Google” or "Hey Google."
  4. If your Assistant answers other questions, try to ask the unanswered question in a different way.

General troubleshooting

If you've checked off all of the steps above and your Assistant still doesn't provide an answer, try one of the steps below and ask your question again. If you still don't get an answer, move to the next step.

Reboot your speaker or display

  1. Disconnect the power cable from your device.
  2. Reconnect the power cable.

Make sure your device recognizes the hotword

Say “Hey Google” to your speaker or display. Check if the LED dots on the top of your device spin or blink, indicating that it recognized the hotword.

Make sure your device recognised the question correctly

  1. Ask your Assistant the question again.
  2. Say "Hey Google, repeat the question" to make sure your Assistant understood you correctly.
  3. If it's still not recognizing the question, try to speak slower or try another question.

Has this resolved the problem?

Resetting your password

If you aren't able to log in to link your Dyson account to the Google Home app, you may need to reset your Dyson account password.

Select the forgotten password link on the log in screen and follow the instructions.

After changing the password on your Dyson account, you'll need to wait 30 minutes before logging back in.

If you enter the password incorrectly more than four times, your account will be locked. It will be automatically unlocked after 30 minutes.

Has this resolved the problem?

Check for device or setup issues

Your machine must be connected to the Dyson Link app and the Dyson Action must be enabled for Google Assistant to discover your machine.

If your machine hasn't been connected to the Dyson Link app, open the app and select Add machine. Follow the in-app connection instructions.

Has this resolved the problem?

Check your machine

  • Unplug your machine and wait for 10 seconds. Plug your machine back in and turn it on.
  • Unplug your smart home device and wait for 10 seconds. Plug it back in.
  • Open your Dyson Link app and check that your machine is online.

Check the Dyson Action

  • Open the Google Home app and check that the Dyson Action is enabled
  • Unlink the Dyson Action and then re-link it

Has this resolved the problem?

What did Google Assistant hear?

Your command may have been misheard or misinterpreted by Google Assistant. To check this say "Hey Google, show me my activity" to bring up your recent activity, including recent voice commands.

You can also ask Google Assistant to read back the last command by asking "Hey Google, what did you hear?"

What actions did Google Assistant take?

Saying "Hey Google, show me my activity" will show you recent voice commands. You can view the details of each command to see what Google Assistant heard, the responses and actions taken.

Has this resolved the problem?

Google Assistant learns the more you use it but some commands may not be recognised. Try using different words in your command.

For example, if you say "Hey Google, turn on fan motion", and it doesn't work, try saying "Hey Google, turn on oscillation mode".

Has this resolved your query?

What are some of the things I can ask Google Assistant?

There are different commands that can be used to interact with Google Assistant, here are some examples:

Turning your Dyson machine on and off

  • "Hey Google, turn on my purifier"
  • "Hey Google, turn on night mode"
  • "Hey Google, turn off humidification on the purifier"

Changing fan speed

  • "Hey Google, set the bedroom fan speed to 7"
  • "Hey Google, turn up the bedroom fan speed"
  • "Hey Google, decrease the bedroom fan speed by 3"

Changing oscillation settings

  • "Hey Google, turn on oscillation mode"
  • "Hey Google, set oscillation to wide"

Changing temperature settings

  • "Hey Google, make it warmer in here"
  • "Hey Google, make it cooler in here"
  • "Hey Google, turn off the heat"

Controlling your Dyson robot

  • "Hey Google, start vacuuming"
  • "Hey Google, stop the vacuum"
  • "Hey Google, return the vacuum to the dock"

Has this resolved your query?

Is the clicking noise only occurring when the machine is oscillating?

Check base

Check around the base of the machine for any debris or obstructions.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

Remove the loop amplifier

Remove loop amplifier.

Refit the loop amplifier

Refit loop amplifier ensuring that there is no uneven gap between the loop and the Main body.

Has refitting the loop amplifier resolved the problem?

Continuous monitoring

The continuous monitoring option is used for temperature and humidity data to be relayed to the app at all times, even when you have turned the purifier off. By enabling this setting the fan is run at a very low speed in standby to draw air over the sensors which is required for the temperature and humidity to be measured. This may be heard as a low humming noise which is normal behaviour.

Please check the following:

Swipe up to reveal the setting tab and tap to open options.

Swipe down to find the continuous monitoring option and tap to open.

Turn off the 'collect data when in standby' option. (The icon will turn grey when turned off). Save the change by pressing 'Done' at the top right of the page.

Retest the machine.

Has the noise stopped?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

Ensure the correct button on remote is being pressed

Airflow

Point the remote directly at the front of the machine while pressing the button.

Does the airspeed change?

Test the remote control

Point the remote directly at the front of the machine while pressing a different option.

Do the other buttons on the remote work?

Test airspeed change using the Dyson link app.

Does the airspeed change using the Dyson Link app?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

Replace the remote control battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has this resolved the problem?

Do the controls on the Dyson Link app work?

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

You might need a replacement part.

It looks like the Remote Control is not working. You can solve this by ordering a new one below.

Remote Control

Part no. 967400-02

Stores magnetically on top of your machine.

€33.82

Remote Control

Remote Control

Part no. 967400-02

Stores magnetically on top of your machine.

€33.82

Out of stock.

€33.82

Keep me updated

Newspaper test

Turn the airflow control to maximum.

Hold a sheet of newspaper approximately 4 meters (13') away from the product.

The paper should lift beyond 45 degrees.

Does the newspaper lift beyond 45 degrees?

Check and clean loop amplifier

The following areas should be checked and cleaned to maintain the machine's performance:

Loop amplifier - clean with a dry cloth

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

Check and clean Main body

Clean inlet grille with a dry cloth or soft brush.

Has this resolved the problem?

Are there any lights on the display?

Ensure the correct button on remote is being pressed

Oscillation

Point the remote directly at the front of the machine while pressing the button.

Has this resolved the problem?

Test the remote control

Point the remote directly at the front of the machine while pressing a different option.

Do the other functions on the remote work?

Replace the remote control

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

Do not plug in or attempt to use the machine if the power cord is damaged.

Check the electrics

Check that the household electrics are on.

Change the fuse in the machine's plug.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

Unplug the machine

This may have been caused by an interruption in the electricity.

Unplug the machine and leave it for 10 seconds.

Plug in and test the machine.

Has this resolved the problem?

Do not plug in or attempt to use the machine if the power cord is damaged.

Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

What sort of smell?

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

Do not use polish or detergent on any part of the machine. If the filter needs replacing, please select the order option.

Check and clean machine

The following areas should be checked and cleaned to maintain the machine's performance:

Loop amplifier - clean with a dry cloth

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

Clean inlet grille with a dry cloth or soft brush.

Your filter may need replacing.

Check filter life within the app, or for excessive build up of dust within the inlet.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

Turn off and unplug

Unplug the machine and wait 10 seconds before plugging it back in.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

You might need a replacement part.

It looks like the Filter is not working. You can solve this by ordering a new one below.

Filter

Part no. 967397-06

Replacement filter for your Dyson purifier.

€67.65

Filter

Part no. 967397-06

Replacement filter for your Dyson purifier.

€67.65

Out of stock.

€67.65

Keep me updated

Replacement part required

This issue can be resolved by ordering a replacement filter housing

You might need a replacement part.

It looks like the Filter is not working. You can solve this by ordering a new one below.

Filter

Part no. 967397-06

Replacement filter for your Dyson purifier.

€67.65

Filter

Part no. 967397-06

Replacement filter for your Dyson purifier.

€67.65

Out of stock.

€67.65

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

You might need a replacement part.

It looks like the Remote Control is not working. You can solve this by ordering a new one below.

Remote Control

Part no. 967400-02

Stores magnetically on top of your machine.

€33.82

Remote Control

Remote Control

Part no. 967400-02

Stores magnetically on top of your machine.

€33.82

Out of stock.

€33.82

Keep me updated

Sensor Failure

Switch off and unplug the machine.

Use a cotton swab to clean the inside and remove any debris.

This maintains the sensor accuracy and ensures the continuing high performance of the appliance.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

Test the machine

Switch off and unplug the machine.

Wait 10 seconds, plug the machine back in and ensure the socket is switched on.

Press the ON/OFF button on the Main body of the machine.

Has this resolved the problem?

Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Press the ON/OFF button on the Main body of the machine.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

Check machine base

Ensure all the feet are attached to the base of the machine.

Place the purifier on a flat, non-slip surface.

Has this resolved the problem?

Ensure the correct button on the remote is being pressed

Oscillation

Point the remote directly at the front of the machine while pressing the button.

Has this resolved the problem?

Ensure the correct button on the remote is being pressed

Oscillation

Point the remote directly at the front of the machine while pressing the button.

Has this resolved the problem?

Check other buttons

Test the other buttons on the remote.

Do the other functions on the remote work?

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

Check app

Check if the Dyson Link app is working.

Do the controls on the Dyson Link app work?

Check the machine

Switch off and unplug the machine.

Wait 10 seconds, plug the machine back in and ensure the socket is switched on.

Has this resolved the problem?

Test the remote control

Ensure the correct button on the remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Has this resolved the problem?

Auto mode

Auto mode adjusts the speed according to the air quality in the room.

When Auto mode is enabled (indicated by an A symbol in the bottom left corner of the display), the on-board sensors will intelligently adjust the speed of the purifier according to the air quality.

Increasing speed for poor air quality.

Reducing speed as the air quality improves.

If the air quality target is met, the A symbol will turn green and the numerical display will switch off.

If the air quality worsens the A symbol will turn white and the purifier will automatically restart cleaning the room.

Turning Auto mode on/off

Tap the remote icon on the bottom right corner of the home page.

Tap the power icon at the top of the menu and tap AUTO to select.

When Auto mode is enabled an A symbol in the bottom left corner of the display.

To turn Auto mode off, press the same button.

Is there anything else we can help you with?

Press Auto button

Press the 'Auto' button on the top right corner of the remote control.

When Auto mode is enabled an A symbol in the bottom left corner of the display.

To turn Auto mode off press the same button.

Is there anything else we can help you with?

Your Dyson machine is programmed to remind you to replace the filter unit after 12 months based on 12 hours usage a day. Please note your indicator will activate sooner with more use. The indicator is only a guide and you may need to replace the filter unit more regularly.

Replace the filter

Ensure the purifier is unplugged. To replace the non-washable filter unit, complete the following steps:

Press both buttons to lift of the loop amplifier.

Remove the old filter and dispose of your old filter in your household waste bin.

Lower the new filter into the housing and the complete unit onto the Main body.

Lower the loop amplifier onto the base until it clicks and locks.

When you have reassembled your purifier, press and hold the 'Standby ON/OFF' button on the remote for 6 seconds.

A clockwise rotating pattern will be shown on the LED display.

Once the loading pattern is complete, the purifier will return to its normal usage.

If the machine is connected to the Dyson link app, the filter can a