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Unscrew the remote control's battery compartment.
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
If this is your first time connecting, please select 'Connection journey'.
If you are experiencing an issue connecting, please select 'Connection failure'.
If you have already connected but are experiencing issues with your app, please select 'Post connection troubleshooting'.
Please ensure you have the latest version of the Dyson Link App installed on your device.
Try moving the device closer to the purifier.
You can also move the purifier closer to your Wi-Fi router to ensure a stronger, more stable signal.
Press and hold the power button on the machine and the remote together for 10 seconds.
The LED screen will count down from 10.
Once this count down has been completed, the machine will have been reset.
We would advise before re-connecting, to remove the machine completely from the app.
You can do this by pressing the settings button in the top right of your app, selecting your machines settings and pressing 'remove machine' at the bottom of that screen.
By resetting the machine you will need to restart the connection journey, please restart the connection journey.
If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
You can download the latest version from the Google Play store or Apple iTunes.
Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.
To set up an account you will require a valid email address and password.
Please select 'Add machine' at the bottom of the screen to begin the connection journey.
Select your machine by choosing 'air treatment' and then your model of purifier.
Please check your purifier is plugged in and switched on.
Check that the Bluetooth and Wi-Fi are still enabled on your device.
Press and hold your purifier's power button for 5 seconds. Once enabled, a solid white WiFi symbol will display on your purifier.
Please select your machine from the list of discovered machines.
Hold your device next to your machine's display
This will allow your machine to detect your device.
Make sure you hold your device to the left hand side of the display to ensure it detects your device
Press the power button on your machine.
This will activate the pairing process.
Ensure you press and release the button instantly
WARNING: Do not hold the button down
Please wait while the app verifies the connection with your machine.
Now, let's complete your machine's connection set-up.
Please press 'Continue set-up' to proceed.
Please enter the network password for your chosen network
This will just take a moment whilst we connect.
Try moving the phone closer to the purifier.
Please ensure you are typing in the correct and full WiFi password.
Please ensure that your router is set to WPA / WPA2 security encryption
We advise you not to connect our product to a child protection Wi-Fi as this may restrict the connection.
If you have been successful in pairing your machine, please continue the connection journey by selecting "Machine connected".
If you are still experiencing an issue, please select 'Issue not resolved'
Press and hold the power button on the machine and the remote together for 10 seconds.
The LED screen will count down from 10.
Once this count down has been completed, the machine will have been reset.
By resetting the machine you will need to restart the connection journey, please select 'Connection journey troubleshooting' on the next step.
If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
You can download the latest version from the Google Play store or Apple iTunes.
Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.
Please select 'Add machine' at the bottom of the screen to begin the connection journey.
Select your machine by choosing 'air treatment' and then your model of purifier.
Please check your purifier is plugged in and switched on.
Check that the Bluetooth and Wi-Fi are still enabled on your device.
Press and hold your purifiers power button for 5 seconds. Once enabled a solid white WiFi symbol will display on your purifier.
If you are not able to add your machine through the Bluetooth functionality, please procced to the next step and add your machine manually.
You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.
It is located at the bottom of where the shroud sits on the main body of the machine.
Enter this code into the following screen and it should detect your machine.
Please check the devices connection to the home Wi-Fi.
This can be done by opening your devices search engine.
Press and hold the power button on the machine and the remote together for 10 seconds.
The LED screen will count down from 10.
Once this count down has been completed, the machine will have been reset.
By resetting the machine you will need to restart the connection journey, please select 'Connection journey troubleshooting' on the next step.
If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'
Please select your machine from the list of discovered machines.
Your machine is now connected to your Dyson Link app.
Please follow the rest of the steps to complete the set-up process.
The owner of this machine will continue to have access to it, be able to control it, and view its data.
If you are happy with this, please press 'OK' below.
Where is your purifier?
Personalise your machine and use it with voice control services.
Please select a location from the list shown on your device before submitting and confirming your selection.
Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.
Please press 'select date' and tap the date you purchased your machine. We'll need this for your guarantee.
It is recommended that you keep hold of your proof of purchase.
Please ensure 'Auto-update' is turned on.
This will make sure you automatically receive the latest features and your app functions correctly.
Tap the text at the top of the screen to set your location and display outdoor air quality information
Your machine is now fully connected and setup.
If you need further assistance, please select that option.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.
Try moving the phone closer to the purifier.
Please ensure that your device has bluetooth switched on.
If you are not able to add your machine through the Bluetooth functionality, please procced to the next step and add your machine manually.
You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.
It is located at the bottom of where the shroud sits on the main body of the machine.
Enter this code into the following screen and it should detect your machine.
Please check the devices connection to the home Wi-Fi.
This can be done by opening your devices search engine.
Press and hold the power button on the machine and the remote together for 10 seconds.
The LED screen will count down from 10.
Once this count down has been completed, the machine will have been reset.
By resetting the machine you will need to restart the connection journey, please select 'Connection journey troubleshooting' on the next step.
If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'
Please select your machine from the list of discovered machines.
Hold your device next to your machine's display
This will allow your machine to detect your device.
Please wait while the app verifies the connection with your machine.
Now, let's complete your machine's connection set-up.
Please press 'Continue set-up' to proceed.
Please enter the network password for your chosen network.
This will just take a moment whilst we connect.
Try moving the phone closer to the purifier.
Please ensure you are typing in the correct and full WiFi password.
Please ensure that your router is set to WPA / WPA2 security encryption
We advise you not to connect our product to a child protection Wi-Fi as this may restrict the connection.
If you have been successful in pairing your machine, please continue the connection journey by selecting "Machine connected".
If you are still experiencing an issue, please select 'Issue not resolved'
Please check the devices connection to the home Wi-Fi.
This can be done by opening your devices search engine.
Press and hold the power button on the machine and the remote together for 10 seconds.
The LED screen will count down from 10.
Once this count down has been completed, the machine will have been reset.
By resetting the machine you will need to restart the connection journey, please select 'Connection journey troubleshooting' on the next step.
If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'
Your machine is now connected to your Dyson Link app.
Please follow the rest of the steps to complete the set-up process.
The owner of this machine will continue to have access to it, be able to control it, and view its data.
If you are happy with this, please press 'OK' below.
To personalise the machine and use with voice control services, select which room your machine is in.
Please select a location from the list shown on your device before submitting and confirming your selection.
Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.
Please press 'select date' and tap the date you purchased your machine. We'll need this for your guarantee.
It is recommended that you keep hold of your proof of purchase.
Please ensure 'Auto-update' is turned on.
This will make sure you automatically receive the latest features and your app functions correctly.
Tap the text at the top of the screen to set your location and display outdoor air quality information.
Your machine is now fully connected and setup.
If you need further assistance, please select that option.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.
Try moving the phone closer to the purifier.
Please ensure that your device has bluetooth switched on.
Please select your machine from the list of discovered machines.
Multiple failures logging into the account (4 or more will) will result in the account becoming locked. The account will remain locked for a 30 minutes period.
If the password has recently been changed, a 30 minutes period will need to pass before you are able to log back into the Dyson Link app account.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
Please select at which point the connection failed.
If the Dyson Link app has displayed an on-screen error which reads, 'We've detected a problem with your machine', please select that option.
If you are unsure where the connection journey failed, please restart the connection by selecting 'Connection journey' from the available options.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
To check your machines air information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.
From here, navigate to the air option. Here you can check filters life and enable/disable continuous monitoring.
To control your machine whilst it is connected, press the remote control icon in the bottom left of the home screen.
This button allows you to change the airflow direction between front or rear flow.
The button highlighted will turn the main power to the machine on or off.
You can set the machine to automatically purifier the room when it drops below a certain threshold by pressing the highlighted button to turn automatic mode on or off.
Change the airflow speed using the Airflow Speed Control.
NB: The fan speed setting is between 1-10.
You can dim the machines LED display and turn on night mode by pressing the highlighted button.
The button highlighted will turn the machines oscillation on or off.
You can turn a timer on for your machine by pressing the highlighted button and selecting how long you want the machine to run for.
Your machine will come with both filters.
Please select the filter you need assistance with.
When the appliance detects that the non-washable carbon filters need replacing the display on the appliance will show a solid green bar.
Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds. The shrouds will release with the glass HEPA filters attached.
To remove the carbon filters: press the tabs on both sides of the filters.
Dispose of the carbon filters in the bin. Dispose of used filter units in accordance with local regulations.
Push the new carbon filters onto the base until secure.
Push the shrouds until they click back into position in the base.
Plug the appliance in to the mains electricity supply and switch on.
Press and hold the Oscillation button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The carbon filter level will be reset and the appliance is ready to use.
When the appliance detects that the nonwashable glass HEPA filters need replacing the display on the appliance will show a solid purple bar.
Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds.
The shrouds will release with the glass HEPA filters attached.
Empty the glass HEPA filters directly into the bin by pushing in both the purple tabs on the shrouds. Dispose of used filter units in accordance with local regulations.
Push the new glass HEPA filters into the shrouds until secure. Push the shrouds until they click back into position in the base.
Plug the appliance in to the mains electricity supply and switch on.
Press and hold the Night mode button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The glass HEPA filter level will be reset and the appliance is ready to use.
To setup a schedule on your machine, once your machine is connected, press the timer icon in the bottom right.
Select a time based on how long you want the machine to run before turning off.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The scheduling function of the app will not work if there are more than 35 cleans scheduled per week. If you have more than 35 cleans scheduled, please remove as necessary.
If you have less than 35 cleans scheduled per week and you are still experiencing an issue, please remove all of the schedules and re-add each of them.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Press the settings option in the top right of the home page, scroll to the bottom, tap remove my machine and confirm your choice.
By removing the machine from the app you will need to restart the connection journey, please select 'Add machine' on the next step.
If you have already removed the machine from the app and are still experiencing an issue, please select 'Issue not resolved'.
To change your machines home location, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.
From here, navigate to the home location option and change this to the new location.
To check your machines software information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.
from here, navigate to the software option. Here you can check the software version and enable/disable auto-update.
Here you can view an overview of the average air quality in your home on a daily or weekly scale.
On the app screen the customer will be able to see explanations for: Outdoor Air Quality; Particulate Matter (PM2.5); Outdoor Temperature; Relative Humidity (RH)
Here you will find useful guides on how to get the most out of your machine:
The product guide also includes instructions on how to maintain your machine, and how to solve any problems, including those indicated by the fault lights on the machine.
Scroll up and down to view the options, swipe right and left to move between steps. This section also contains further information:
Contact Dyson
Privacy Policy
Licences
Here you can control your purifier without the need to use the remote;
On/Off/Auto
Airflow
Oscillation
Sleep timer
Night mode
Using the product with a filter or evaporator not produced by Dyson may have a detrimental effect on the functionality of the machine. Any issues therefore caused by using one or both of these, will not be covered under the products guarantee.
Unplug your machine from the mains power outlet.
Wipe the amplifier loop, shrouds and other parts with a clean, dry cloth. Pay special attention to the oscillating channels on the front of the amplifying loop.
Do not use detergents or polishes to clean the machine.
We'd recommend checking for blockages in the following places:
The air inlet holes on the shrouds. The small aperture inside the amplifier loop. The air inlet holes behind the filters. The soft plastic mesh, which is visible inside the machine when the evaporator is removed.
Remove any dust or debris with a soft brush.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
Should the drip tray overfill, the machine's water return float is activated. As the water returns to the tank, a trickling or gurgling noise may be heard. The display screen will prompt that a deep clean cycle is to be run.
For a step by step guide on running a deep clean please continue to the next step.
A trickling or gurgling noise can be heard if the evaporator is missing. In this instance, please replace the evaporator in the machine.
If the evaporator is missing, to order a replacement, please select 'Evaporator' from the available options.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
Important: don’t turn off or unplug your machine as the cleaning instructions will appear on the LCD screen.
To always get the best performance from your Dyson purifying humidifying fan, it is important to carry out regular deep cleaning to remove any limescale.
Your machine will alert you when it needs you to carry out a Deep clean cycle. If you are connected to the Dyson Link app, you will receive a notification message.
If you are not using the Dyson Link app, the LCD screen on your machine will alert you and the Deep clean cycle button will light up. To cancel the Deep clean cycle at any point, press and hold the Deep clean cycle button for five seconds.
Press the Deep clean cycle button on the front of your machine and your instructions will be shown on the LCD screen.
Push down on the Shroud release buttons to remove the shrouds. The inner door will spring open. Put the shrouds to one side as you carry out the Deep clean cycle.
Push down the Water tank release buttons on the sides of your machine. Slide the water tank out of your machine and unclip the cap.
Remove the evaporator from your machine, place it in the water tank and refit the cap.
Carry the water tank to the tap by its handle.
Remove the cap and evaporator. Fill the water tank halfway to the Max level with cold tap water.
Measure out 150g of citric acid powder and place it in the water tank.
Agitate gently until all of the citric acid powder has dissolved.
Place the evaporator in the water tank. Fill the water tank to the Max level with cold tap water.
Replace the cap and secure the cap clips in place. Wipe off any excess water to avoid drips.
Slide the water tank into your machine until it clicks securely in place.
When prompted by the LCD screen, press the Deep clean cycle button.
The Deep clean cycle will start and the LCD screen will show a countdown timer.
When the LCD screen shows the Deep clean cycle is complete, push down the water tank release buttons on the sides of your machine.
Slide the water tank out of your machine. Carry the water tank by its handle to the tap.
Unclip the cap, take the evaporator out of the water tank and rinse under a cold tap. Wipe away any excess water to avoid drips and place the evaporator to one side.
Rinse the water tank under a cold tap. Wipe the inside of the tank to remove any excess solution and any debris.
Refill the water tank to the Max level and wipe off any excess water and replace the cap, making sure that the cap clips are secured.
Push the evaporator back into your machine, making sure that it is securely in position. Close the inner door and replace the shrouds. Slide the water tank back into your machine and make sure it is securely in place.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
Push down the water tank release buttons on the sides of your machine. Slide the water tank out of your machine.
Slide the water tank back into your machine until it clicks securely in place.
Push down the Shroud release buttons on both sides of your machine to release the shrouds.
Check the filters in both shrouds are fitted correctly. The tabs on the top and bottom should have clicked into place.
Remove the filters from the shroud and refit.
Remove the evaporator and check the soft plastic mesh directly above where it seats inside the machine.
Put the shrouds into position on the main body and push gently until they click securely into place.
Press the airflow direction button on the remote control to switch between front and back airflow. An animation on the display will indicate which direction the airflow is in; holding your hand either side of the amplifier will also give an indication.
To always get the best performance from your Dyson purifying humidifying fan, it's important to regularly clean it and check for blockages.
If dust accumulates on the surface of your machine, wipe dust from the amplifier loop, shrouds and other parts with a clean, dry cloth.
Look for blockages in the air inlet holes on the shroud, the small aperture inside the amplifier loop and on the soft plastic mesh, which is visible inside the machine when the evaporator is removed.
Use a soft brush to remove dust and debris.
Don't use detergents or polishes to clean your machine.
Press the airflow direction button on the remote control to switch between front and back airflow. An animation on the display will indicate which direction the airflow is in; holding your hand either side of the amplifier will also give an indication.
Ensure the correct button on remote is being pressed.
The airspeed can be adjusted from 1 - 10. 10 being the highest.
Test the other buttons on the remote.
Point the remote directly at the front of the machine while pressing the button.
Using the remote option in the app, check if the airspeed changes.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
Unscrew the remote control's battery compartment.
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
In Auto humidify mode, your machine's on-board sensors will intelligently adjust the settings according to the humidity of your room.
Your machine will pause when the target humidity has been reached. It will resume when the humidity levels change.
You can choose from 30%, 40%, 50%, 60% or 70%, using either the remote or your app.
You can change your target humidity by using the + and - Humidity control buttons.
If the machine encounters an issue during use, an animation sequence will appears on the display screen.
During either Auto or Manual purification modes, you may encounter an alert if the water tank level is low or the machine requires a deep clean.
When the tank is empty, an animation sequence appears on the display screen. This indicates the water tank requires refilling.
If the water tank required refilling, please proceed to the next step.
If a deep clean is due on the machine, an animation sequence appears on the display screen. This indicates a deep clean cycle is required.
If the deep clean is required, please proceed to the next step.
Before you remove the water tank, make sure humidification modes are turned off and the water tank is empty.
Push down the Water tank release buttons on the sides of your machine. Slide the water tank out of your machine.
Carry the water tank by its handle to the tap, and unclip the cap.
Fill the water tank to the Max level with cold tap water. Replace the cap and secure the cap clips in place.
Slide the water tank back into your machine until it clicks securely in place.
Important: don’t turn off or unplug your machine as the cleaning instructions will appear on the LCD screen.
To always get the best performance from your Dyson purifying humidifying fan, it is important to carry out regular deep cleaning to remove any limescale.
Your machine will alert you when it needs you to carry out a Deep clean cycle. If you are connected to the Dyson Link app, you will receive a notification message.
If you are not using the Dyson Link app, the LCD screen on your machine will alert you and the Deep clean cycle button will light up. To cancel the Deep clean cycle at any point, press and hold the Deep clean cycle button for five seconds.
Press the Deep clean cycle button on the front of your machine and your instructions will be shown on the LCD screen.
Push down on the Shroud release buttons to remove the shrouds. The inner door will spring open. Put the shrouds to one side as you carry out the Deep clean cycle.
Push down the Water tank release buttons on the sides of your machine. Slide the water tank out of your machine and unclip the cap.
Remove the evaporator from your machine, place it in the water tank and refit the cap.
Carry the water tank to the tap by its handle.
Remove the cap and evaporator. Fill the water tank halfway to the Max level with cold tap water.
Measure out 150g of citric acid powder and place it in the water tank.
Agitate gently until all of the citric acid powder has dissolved.
Place the evaporator in the water tank. Fill the water tank to the Max level with cold tap water.
Replace the cap and secure the cap clips in place. Wipe off any excess water to avoid drips.
Slide the water tank into your machine until it clicks securely in place.
When prompted by the LCD screen, press the Deep clean cycle button.
The Deep clean cycle will start and the LCD screen will show a countdown timer.
When the LCD screen shows the Deep clean cycle is complete, push down the water tank release buttons on the sides of your machine.
Slide the water tank out of your machine. Carry the water tank by its handle to the tap.
Unclip the cap, take the evaporator out of the water tank and rinse under a cold tap. Wipe away any excess water to avoid drips and place the evaporator to one side.
Rinse the water tank under a cold tap. Wipe the inside of the tank to remove any excess solution and any debris.
Refill the water tank to the Max level and wipe off any excess water and replace the cap, making sure that the cap clips are secured.
Push the evaporator back into your machine, making sure that it is securely in position. Close the inner door and replace the shrouds. Slide the water tank back into your machine and make sure it is securely in place.
Important: don’t turn off or unplug your machine as the cleaning instructions will appear on the LCD screen.
To always get the best performance from your Dyson purifying humidifying fan, it is important to carry out regular deep cleaning to remove any limescale.
Your machine will alert you when it needs you to carry out a Deep clean cycle. If you are connected to the Dyson Link app, you will receive a notification message.
If you are not using the Dyson Link app, the LCD screen on your machine will alert you and the Deep clean cycle button will light up. To cancel the Deep clean cycle at any point, press and hold the Deep clean cycle button for five seconds.
Press the Deep clean cycle button on the front of your machine and your instructions will be shown on the LCD screen.
Push down on the Shroud release buttons to remove the shrouds. The inner door will spring open. Put the shrouds to one side as you carry out the Deep clean cycle.
Push down the Water tank release buttons on the sides of your machine. Slide the water tank out of your machine and unclip the cap.
Remove the evaporator from your machine, place it in the water tank and refit the cap.
Carry the water tank to the tap by its handle.
Remove the cap and evaporator. Fill the water tank halfway to the Max level with cold tap water.
Measure out 150g of citric acid powder and place it in the water tank.
Agitate gently until all of the citric acid powder has dissolved.
Place the evaporator in the water tank. Fill the water tank to the Max level with cold tap water.
Replace the cap and secure the cap clips in place. Wipe off any excess water to avoid drips.
Slide the water tank into your machine until it clicks securely in place.
When prompted by the LCD screen, press the Deep clean cycle button.
The Deep clean cycle will start and the LCD screen will show a countdown timer.
When the LCD screen shows the Deep clean cycle is complete, push down the water tank release buttons on the sides of your machine.
Slide the water tank out of your machine. Carry the water tank by its handle to the tap.
Unclip the cap, take the evaporator out of the water tank and rinse under a cold tap. Wipe away any excess water to avoid drips and place the evaporator to one side.
Rinse the water tank under a cold tap. Wipe the inside of the tank to remove any excess solution and any debris.
Refill the water tank to the Max level and wipe off any excess water and replace the cap, making sure that the cap clips are secured.
Push the evaporator back into your machine, making sure that it is securely in position. Close the inner door and replace the shrouds. Slide the water tank back into your machine and make sure it is securely in place.
You can choose from 30%, 40%, 50%, 60% or 70%, using either the remote or your app.
You can change your target humidity by using the + and - Humidity control buttons.
You can choose from 30%, 40%, 50%, 60% or 70%, using either the remote or your app.
You can change the target humidity by using the + and - Humidity control buttons.
The machine's display screen show the overall progress towards the target humidity. When the machine is humidifying the bar is show as blue in colour. If the bar is shown as grey in colour, the humidity is paused. An animation of fluttering droplets will also show on the display.
The amount of water in the tank will also reduce over time.
In Auto humidify mode, your machine's on-board sensors will intelligently adjust the settings according to the humidity of your room.
Your machine will pause when the target humidity has been reached. It will resume when the humidity levels change.
A trickling or gurgling noise can be heard if the evaporator is missing. In this instance, please replace the evaporator in the machine.
If the evaporator is missing, to order a replacement, please select 'Evaporator' from the available options.
To always get the best performance from your Dyson purifying humidifying fan, it is important to carry out regular deep cleaning to remove any limescale.
Your machine will alert you when it needs you to carry out a Deep clean cycle. If you are connected to the Dyson Link app, you will receive a notification message.
If you are not using the Dyson Link app, the LCD screen on your machine will alert you and the Deep clean cycle button will light up. To cancel the Deep clean cycle at any point, press and hold the Deep clean cycle button for five seconds.
Press the Deep clean cycle button on the front of your machine and your instructions will be shown on the LCD screen.
Push down on the Shroud release buttons to remove the shrouds. The inner door will spring open. Put the shrouds to one side as you carry out the Deep clean cycle.
Push down the Water tank release buttons on the sides of your machine. Slide the water tank out of your machine and unclip the cap.
Remove the evaporator from your machine, place it in the water tank and refit the cap.
Carry the water tank to the tap by its handle.
Remove the cap and evaporator. Fill the water tank halfway to the Max level with cold tap water.
Measure out 150g of citric acid powder and place it in the water tank.
Agitate gently until all of the citric acid powder has dissolved.
Place the evaporator in the water tank. Fill the water tank to the Max level with cold tap water.
Replace the cap and secure the cap clips in place. Wipe off any excess water to avoid drips.
Slide the water tank into your machine until it clicks securely in place.
When prompted by the LCD screen, press the Deep clean cycle button.
The Deep clean cycle will start and the LCD screen will show a countdown timer.
When the LCD screen shows the Deep clean cycle is complete, push down the water tank release buttons on the sides of your machine.
Slide the water tank out of your machine. Carry the water tank by its handle to the tap.
Unclip the cap, take the evaporator out of the water tank and rinse under a cold tap. Wipe away any excess water to avoid drips and place the evaporator to one side.
Rinse the water tank under a cold tap. Wipe the inside of the tank to remove any excess solution and any debris.
Refill the water tank to the Max level and wipe off any excess water and replace the cap, making sure that the cap clips are secured.
Push the evaporator back into your machine, making sure that it is securely in position. Close the inner door and replace the shrouds. Slide the water tank back into your machine and make sure it is securely in place.
The machine's display screen show the overall progress towards the target humidity. When the machine is humidifying the bar is show as blue in colour. If the bar is shown as grey in colour, the humidity is paused.
first check the current humidity level in the room. This is done by changing the options on the display screen. Should the humidity level be lower or higher than the target set, increasing the fan speed should help rectify this.
If the machine is being used in a large open space with windows and doors open, it may take longer to reach the humidity level.
Ensure the correct button on remote is being pressed.
Press the Oscillation button to set the angle of oscillation to 0°, 45° ,90° or 'Breeze mode'.
Please be aware the whole product does not oscillate, the oscillation occurs from the oscillating channels inside the amplifying loop.
Test the other buttons on the remote.
Point the remote directly at the front of the machine while pressing the button.
Using the remote option in the app, check if the oscillation changes.
Unscrew the remote control's battery compartment.
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
Ensure the correct button on remote is being pressed.
Toggle through the oscillation setting using the oscillation button on the remote until 0° is displayed.
Test the other buttons on the remote.
Point the remote directly at the front of the machine while pressing the button.
Auto purify mode adjusts the airflow speed according to the air quality in the room. With Auto purify mode on, your machine will react to changes in the room's air quality.
Your machine will pause when the target air quality has been reached. It will resume when the air quality levels drop.
When your machine records a spike in PM2.5, PM10, VOC, or NO2, your machine will display the relevant pollutant icon.
The colour of the numbers and readings on the display are linked to the air quality of the respective category.
Green denotes a high air quality, with low pollutants, and red, low air quality with a high amount of pollutants.
Different categories can have different levels of pollutants at the same time, and will therefore display in different colours.
Severe/purple air quality denotes extremely low air quality with a high amount of pollutants.
Check that the household electrics are on.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
Ensure the cable is firmly plugged into the back of the machine.
Please ensure you are using the Power Supply Unit provide with the machine. Should a third party one be being used, the machine will not operate and display a warning graphic.
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We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
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If the machine encounters an issue during use, an animation sequence will appears on the display screen.
The screen will alert you when your machine needs your attention.
The alert will flash for approximately 5 seconds, proceeded by a playable graphic. Follow the instructions on screen to maintain performance.
Please ensure you are using the Power Supply Unit provide with the machine. Should a third party one be being used, the machine will not operate and display a warning graphic.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
Check that the household electrics are on.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
Ensure the cable is firmly plugged into the back of the machine.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
This can likely be resolved by running a deep clean cycle
Important: don’t turn off or unplug your machine as the cleaning instructions will appear on the LCD screen.
To always get the best performance from your Dyson purifying humidifying fan, it is important to carry out regular deep cleaning to remove any limescale.
Your machine will alert you when it needs you to carry out a Deep clean cycle. If you are connected to the Dyson Link app, you will receive a notification message.
If you are not using the Dyson Link app, the LCD screen on your machine will alert you and the Deep clean cycle button will light up. To cancel the Deep clean cycle at any point, press and hold the Deep clean cycle button for five seconds.
