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Let's get your machine working
DC39c Animal Complete™
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How to check for blockages
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Check blockages
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More help required
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Troubleshooting
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Unusual noise
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Issue not resolved, please speak to our Customer Support Team
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Check for blockages
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Issue resolved
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Check blockages
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Wash the filter
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Issue not resolved, please speak to our Customer Support Team
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Wash the filter
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Check the hose and seals
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Issue not resolved, please speak to our Customer Support Team
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Pick up issue
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Suction weaker than usual
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Check for blockages
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Strong suction
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Check the Dual mode floor tool
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Check floor tool blockage
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Replacement part required
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Has this resolved the problem?
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Check blockages
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Wash the filter
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Replacement part required
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Wash the filter
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Musclehead floor tool
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Check floor tool blockage
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Replacement part required
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Check blockages
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Check the Turbine head
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Check for blockages
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Replacement part required
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Check for blockages
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Check blockages
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Wash the filter
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Replacement part required
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Wash the filter
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Power or electrical issue
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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No power
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Less than two hours
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Checking for blockages
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More than two hours
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Damp smell
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Clean the bin and cyclone
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Wash the filter
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Unpleasant smell
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Visible issue
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Issue not resolved, please speak to our Customer Support Team
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Check the floor tool
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Dual mode floor tool not adjusting
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Wash the filter
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Replacement part required
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Wash the filter
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Wash the filter
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Ball is getting hot
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Checking for blockages
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Machine spitting out dust
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Cable won't rewind
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Quick start guide
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Issue resolved
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How to use the Musclehead floor tool
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How to use the Turbine head
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How to attach the accessories
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User guide
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How to clean the bin and cyclone
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How to empty the bin
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Washing the filter
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Wash the filter
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We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Brush bar is not working. You can solve this by ordering a new one below.
Brush bar
Part no. 963549-01
Replacement brush bar for your Dyson vacuum cleaner.
€35.67
![Brush bar](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/963549-01.png?$responsive$)
Brush bar
Part no. 963549-01
Replacement brush bar for your Dyson vacuum cleaner.
€35.67
€35.67
You might need a replacement part.
It looks like the Clear bin is not working. You can solve this by ordering a new one below.
Please call us to resolve this problem.
It looks like the Combination tool isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Combination tool
Part no. 918068-02
Two tools in one, for versatile cleaning around the home.
€27.50
![Combination tool](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/918068-02.png?$responsive$)
Combination tool
Part no. 918068-02
Two tools in one, for versatile cleaning around the home.
€27.50
Please call us to resolve this problem.
It looks like the Cyclone isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Cyclone
Part no. 966246-04
Replacement cyclone for your Dyson vacuum cleaner.
€60.27
![Cyclone](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/966246-04.png?$responsive$)
Cyclone
Part no. 966246-04
Replacement cyclone for your Dyson vacuum cleaner.
€60.27
Please call us to resolve this problem.
It looks like the Cyclone isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Cyclone
Part no. 966246-04
Replacement cyclone for your Dyson vacuum cleaner.
€60.27
![Cyclone](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/966246-04.png?$responsive$)
Cyclone
Part no. 966246-04
Replacement cyclone for your Dyson vacuum cleaner.
€60.27
Please call us to resolve this problem.
It looks like the Dual-mode floor tool isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Dual-mode floor tool
Part no. 966247-01
Adjustable floor tool for optimum suction across all floor surfaces.
€60.27
![Dual-mode floor tool](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/966247-01.png?$responsive$)
Dual-mode floor tool
Part no. 966247-01
Adjustable floor tool for optimum suction across all floor surfaces.
€60.27
You might need a replacement part.
It looks like the End Cap is not working. You can solve this by ordering a new one below.
End Cap
Part no. 964597-01
Replacement end cap for your Dyson vacuum cleaner.
€3.08
![End Cap](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/964597-01.png?$responsive$)
End Cap
Part no. 964597-01
Replacement end cap for your Dyson vacuum cleaner.
€3.08
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Please call us to resolve this problem.
It looks like the Musclehead floor tool isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Musclehead floor tool
Part no. 965577-01
Ultra-low profile head, for cleaning under furniture. Self-adjusts to seal in suction across all floor types.
€60.27
Musclehead floor tool
Part no. 965577-01
Ultra-low profile head, for cleaning under furniture. Self-adjusts to seal in suction across all floor types.
€60.27
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Post filter is not working. You can solve this by ordering a new one below.
Post filter
Part no. 922444-02
Replacement post filter for your Dyson vacuum cleaner.
€51.66
![Post filter](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/922444-02.png?$responsive$)
Post filter
Part no. 922444-02
Replacement post filter for your Dyson vacuum cleaner.
€51.66
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Stair tool isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Stair tool
Part no. 914417-01
For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.
€27.50
![Stair tool](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/914417-01.png?$responsive$)
Stair tool
Part no. 914417-01
For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.
€27.50
You might need a replacement part.
It looks like the Turbine head is not working. You can solve this by ordering a new one below.
Turbine head
Part no. 963544-01
Replacement turbine head for your Dyson vacuum cleaner.
€73.80
![Turbine head](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/963544-01.png?$responsive$)
Turbine head
Part no. 963544-01
Replacement turbine head for your Dyson vacuum cleaner.
€73.80
€73.80
You might need a replacement part.
It looks like the Extension tube is not working. You can solve this by ordering a new one below.
Extension tube
Part no. 917260-09
Combines with other Dyson tools to provide a longer reach.
€33.82
![Extension tube](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/917260-09.png?$responsive$)
Extension tube
Part no. 917260-09
Combines with other Dyson tools to provide a longer reach.
€33.82
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Dual-mode floor tool isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Dual-mode floor tool
Part no. 966247-01
Adjustable floor tool for optimum suction across all floor surfaces.
€60.27
![Dual-mode floor tool](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/966247-01.png?$responsive$)
Dual-mode floor tool
Part no. 966247-01
Adjustable floor tool for optimum suction across all floor surfaces.
€60.27
Please call us to resolve this problem.
It looks like the Dual-mode floor tool isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Dual-mode floor tool
Part no. 966247-01
Adjustable floor tool for optimum suction across all floor surfaces.
€60.27
![Dual-mode floor tool](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/966247-01.png?$responsive$)
Dual-mode floor tool
Part no. 966247-01
Adjustable floor tool for optimum suction across all floor surfaces.
€60.27
Please call us to resolve this problem.
It looks like the Musclehead floor tool isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Musclehead floor tool
Part no. 965577-01
Ultra-low profile head, for cleaning under furniture. Self-adjusts to seal in suction across all floor types.
€60.27
Musclehead floor tool
Part no. 965577-01
Ultra-low profile head, for cleaning under furniture. Self-adjusts to seal in suction across all floor types.
€60.27
You might need a replacement part.
It looks like the Turbine head is not working. You can solve this by ordering a new one below.
Turbine head
Part no. 963544-01
Replacement turbine head for your Dyson vacuum cleaner.
€73.80
![Turbine head](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/963544-01.png?$responsive$)
Turbine head
Part no. 963544-01
Replacement turbine head for your Dyson vacuum cleaner.
€73.80
€73.80
You might need a replacement part.
It looks like the Turbine head is not working. You can solve this by ordering a new one below.
Turbine head
Part no. 963544-01
Replacement turbine head for your Dyson vacuum cleaner.
€73.80
![Turbine head](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/963544-01.png?$responsive$)
Turbine head
Part no. 963544-01
Replacement turbine head for your Dyson vacuum cleaner.
€73.80
€73.80
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Cyclone isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Cyclone
Part no. 966246-04
Replacement cyclone for your Dyson vacuum cleaner.
€60.27
![Cyclone](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/966246-04.png?$responsive$)
Cyclone
Part no. 966246-04
Replacement cyclone for your Dyson vacuum cleaner.
€60.27
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Further help
DC39c Animal Complete™