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DC22 Multi Floor™
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Please select the appropriate option

Turn off and unplug the machine.

Clean the bin and cyclone

Press the release button at the top of the handle and remove the bin from the machine.

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Check the cyclone exhaust and bin entry for blockages and remove as necessary.

Press the button again to open the bin base and empty it of dust.

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Check the inside of the cyclone for blockages and remove as necessary.

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Clean the cyclone by using a cloth and tapping gently to disperse any fine dust.

Washing the bin with cold water is optional. Do not wash the cyclone or main duct.

Is there anything else we can help you with?

Please select the appropriate option

Please select the appropriate option

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

Turn off and unplug the machine.

Cleaning the machine

This issue can be resolved by washing the filter and cleaning the bin and cyclone.

Clean the bin and cyclone

Press the release button at the top of the handle and remove the bin from the machine.

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Check the cyclone exhaust and bin entry for blockages and remove as necessary.

Press the button again to open the bin base and empty it of dust.

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Check the inside of the cyclone for blockages and remove as necessary.

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Has cleaning the bin and cyclone resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

Washing the filter

Please follow the steps in the video to wash the filter.

For a step by step guide, please select step by step.

Has washing the filter resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

Wash filter A

Undo the fastener alongside the wheel with a coin.

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Open the filter cover and remove the filter.

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Wash the filter in cold water.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

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Leave filter to dry in a warm place until filter is completely dry.

Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.

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Wash filter B

Undo the fastener under the machine and remove the filter.

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Wash the filter in cold water. Do not use detergents or put the filter in the washing machine or dishwasher.

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Leave the filter in a warm place for 24 hours, until completely dry. Do not dry the filter in a tumble dryer, oven, microwave or near an open flame.

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Has this resolved the problem?

Floor tool

Remove the floor tool and turn the machine on.

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Does the noise occur without the floor tool attached?

Turn off and unplug the machine.

Check duct, bin and cyclone

Press the release catch on the cyclone and remove the cyclone and clear bin from the machine.

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Check the duct

Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.

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Check the hose inlet and exhaust pipe for any blockages and remove as necessary.

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Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Release the clear bin from the cyclone by pressing the button on the back of the cyclone.

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Check the cyclone and inlet for blockages, and remove any dust or debris if applicable.

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Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector.

Check the cyclone and bin seals are not missing or damaged.

Reassemble and test machine.

Has checking the bin and cyclone resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

Mini flat out tool

Check the red tabs on the underneath of the Mini flat out tool.

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Slide both of the tabs into the open position.

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Ensure duct is free of any blockages.

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Has checking the floor tool resolved the problem?

Check the floor tool for blockages and damage

Fully remove the floor tool from the machine.

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Check both inlets for blockages and remove as necessary.

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Check that there is no damage to the tool.

Has checking the floor tool resolved the problem?

Check the Brush bar

Checking the Turbine head openings.

With the Turbine head removed, check the openings on the tool for blockages and remove as necessary.

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Unlock the Brush bar end cap

Use a coin to unlock the fastener marked with a padlock.

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Remove the Brush bar

Carefully remove the Brush bar and clear any debris.

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Reassemble and turn on machine. Check that the plunger moves freely.

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Has checking the floor tool resolved the problem?

Check the Brush bar

Checking the Cleaner head openings:

With the Cleaner head removed, check the openings on the tool for blockages and remove as necessary.

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Unlock the Brush bar end cap

Use a coin to unlock the fastener marked with a padlock.

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Remove the Brush bar

Carefully remove the Brush bar and clear any debris.

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Reassemble and test machine.

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Has checking the floor tool resolved the problem?

High pitched whistle

This suggests that air is escaping due to an obstruction.

Please select the next step

Check hose inlet

Remove the hose from the hose inlet on the front of the machine.

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Place your hand over the hose inlet and test the suction.

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Is the suction strong or weaker than usual?

Check hose, Wand handle and extension tube

Ensure that the extension tube is fully extended.

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Unclip the hose from the hose inlet.

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Separate the wand handle from the hose and extension tube.

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Check inside the Wand handle and along the length of the hose and extension tube for blockages and remove as necessary.

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Has checking the extension tube, Wand handle and hose resolved the problem?

Check the Brush bar

Checking the Cleaner head openings:

With the Cleaner head removed, check the openings on the tool for blockages and remove as necessary.

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Unlock the Brush bar end cap.

Use a coin to unlock the fastener marked with a padlock.

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Remove the Brush bar.

Carefully remove the Brush bar and clear any debris.

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Re-assemble and turn on machine.

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Is the Brush bar spinning?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

Reassemble and test machine.

Has checking the floor tool resolved the problem?

Mini flat out tool

Check the red tabs on the underneath of the Mini flat out tool.

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Slide both of the tabs into the open position.

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Ensure duct is free of any blockages.

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Has checking the floor tool resolved the problem?

Check the floor tool for blockages and damage

Fully remove the floor tool from the machine.

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Check both inlets for blockages and remove as necessary.

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Check that there is no damage to the tool.

Has this resolved the problem?

Check the floor tool

Remove the floor tool from the extension tube.

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Check the floor tool openings for blockages and remove if necessary.

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Has this resolved the problem?

Check Brush bar

Checking the Turbine head openings.

With the Turbine head removed, check the openings on the tool for blockages and remove as necessary.

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Unlock the Brush bar end cap.

Use a coin to unlock the fastener marked with a padlock.

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Remove the Brush bar

Carefully remove the Brush bar and clear any debris.

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Reassemble and turn on machine.

Check that the plunger moves freely.

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Is the Brush bar spinning?

Test the Brush bar

The Brush bar should spin if the suction is strong, so please continue with the performance checks.

Is the Brush bar spinning?

Check duct, bin and cyclone

Turn power off and unplug the machine. Lift bin and cyclone from machine.

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Check the duct

Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.

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Check the hose inlet and exhuast pipe for any blockages and remove as necessary.

Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Shake or tap firmly to remove all dust from inside the fine dust collector.

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Release the clear bin from the cyclone by pressing the button on the back of the cyclone.

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Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.

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If any parts are missing or damaged, select 'part broken'.

Reassemble and test machine.

Has checking the duct, bin and cyclone resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

Check hose, Wand handle and extension tube

Ensure that the extension tube is fully extended.

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Unclip the hose from the hose inlet.

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Separate the wand handle from the hose and extension tube.

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Check inside the Wand handle and along the length of the hose and extension tube for blockages and remove as necessary.

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Has this resolved the problem?

Floor tool

Remove the floor tool and turn the machine on.

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Does the noise occur without the floor tool attached?

Check hose inlet

Remove the hose from the hose inlet and the front of the machine.

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Place your hand over the hose inlet and test the suction.

Is the suction strong or weaker than usual?

Please select the appropriate option

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

The switch does not light up.

Press the switch

Press the rear of the switch to make sure it stays in the on position.

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We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

Using the cable

Turn off and unplug the machine.

If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.

The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

Which floor tool are you using?

Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

Check hose inlet

If your machine is spitting out dust, this indicates that there is a blockage.

Remove the hose from the hose inlet and the front of the machine.

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Place your hand over the hose inlet and test the suction.

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Is the suction strong or weaker than usual?

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

Assembling your Dyson machine

The floor tool in the image may differ to the tool that you have, however the process remains the same.

Attach the hose to the hose inlet on the front of the machine.

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Clip the hose to the rear of the telescopic wand.

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Press the release catch and extend the Extension tube to the length required, ensuring it 'clicks' firmly into place.

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Attach the floor tool to the telescopic wand.

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Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How to extend the telescopic wand

Press the button located on the telescopic wand.

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Pull the bottom half of the extension tube away from the handle assembly.

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Is there anything else we can help you with?

How to store and use the accessories

Attach each tool to the telescopic wand assembly until you hear a 'click'.

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To store the accessories, attach the tool holder to the telescopic wand assembly.

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Is there anything else we can help you with?

Please open the PDF for the user guide.

Is there anything else we can help you with?

Serial number location

The serial number can be found on the rating plate, underneath the machine, between the two wheels (e.g.: 111-UK-A11111).

Alternatively, you may find it on the Main body behind the clear bin.

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Is there anything else we can help you with?

Turn off and unplug the machine.

Empty the bin

Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.

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Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Shake or tap firmly to remove all dust from inside the fine dust collector.

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Press firmly on the centre of the clear bin base to close before placing back on the machine.

Is there anything else we can help you with?

Washing the filters

Please follow the steps in the video to wash the filters.

For a step by step guide, please select step by step.

Is there anything else we can help you with?

Turn off and unplug the machine.

Wash filter A

Undo the fastener alongside the wheel with a coin.

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Open the filter cover and remove the filter.

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Wash the filter in cold water. Do not use detergents or put the filter in the washing machine or dishwasher.

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Leave the filter in a warm place for 24 hours, until completely dry. Do not dry the filter in a tumble dryer, oven, microwave or near an open flame.

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Wash filter B

Undo the fastener under the machine and remove the filter.

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Wash the filter in cold water. Do not use detergents or put the filter in the washing machine or dishwasher.

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Leave the filter in a warm place for 24 hours, until completely dry. Do not dry the filter in a tumble dryer, oven, microwave or near an open flame.

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Is there anything else we can help you with?