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DC04 Zorbster™
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Emptying the bin
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More help required
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Troubleshooting
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Unusual noise
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Grating or grinding noise
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Whistling noise
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Strong suction
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Check the Brush bar
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Issue not resolved, please speak to our Customer Support Team
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Check the airway
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Check Cleaner head
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Issue not resolved, please speak to our Customer Support Team
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Check duct, bin and cyclone
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Wash the filter
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Issue not resolved, please speak to our Customer Support Team
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Wash the filter
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Check duct, bin and cyclone
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Check the upright lock
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Weaker than usual
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Test the hose
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Check the Wand
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Check duct, bin and cyclone
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Check U-bend and hose cuff
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Check the duct, bin and cyclone
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Pick up issues
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Power or electrical issue
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No power
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Less than two hours
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Washing the filters
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Issue resolved
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More than two hours
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Issue not resolved, please speak to our Customer Support Team
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The switch is not working properly
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Damp or musty smell
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Washing the filters
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Washing the filters - step by step
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Check the Brush bar control
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Issue not resolved, please speak to our Customer Support Team
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The Brush bar is not spinning on the floor tool
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Check for blockages
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Performance checks
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Issue not resolved, please speak to our Customer Support Team
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Spitting out dust
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Machine won't stand upright
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Issue not resolved, please speak to our Customer Support Team
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Using your Dyson machine
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User guide
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How to assemble your Dyson machine
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How to turn the Brush bar on and off
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How to use the accessories
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How to use the Mini turbine head
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How to carry your Dyson machine
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Serial number location
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How to remove a blockage from mini turbine
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Clean the bin and cyclone
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Popular queries
Please select the appropriate option
Emptying the bin
Turn the machine off and remove the cyclone and bin assembly.

Check the openings on the duct and cyclone top for blockages and remove as necessary.

Disconnect the bin by pressing the release catch at the front of the bin.

Clean the bin
Remove dust from the bin securely.
WARNING: Clean the bin with cold water only, do not use any detergents or polishes on the bin.

Clean the cyclone
Clean the shroud with a dry cloth or by using the combination tool.
Tap gently to remove dust from within the cyclone.
WARNING: Do not use any liquids to clean the cyclone.

Reconnect the bin and cyclone ensuring no gaps along the join.
Please select the appropriate option
Please select the appropriate option
What sort of noise?
Switch off and unplug the machine before proceeding.
Check the Brush bar
Recline the machine.

Turn the machine over so that you can see the Brush bar. Undo each fastener on the soleplate by a quarter using a coin and remove.

Clear away any debris from the Brush bar.

Reassemble and test the machine.
We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
Air may be escaping because of a missing seal or blockage.
Test the suction
Make sure the machine is standing in the upright position.

Pull back the Wand cap.

Turn the machine on and place your hand of the end of the Wand.

Is the suction strong or weaker than usual?
Keep your hands and clothing away from the Brush bar area at all times.
Check the Brush bar
Tilt the machine back into the vacuuming position.

Lay the machine on its side, keeping it in the vacuuming position.

If the machine has a Brush bar on/off control, check that the arrow on the clutch control dial moves forward to the carpeted floors position

Turn the machine on and check to see if the Brush bar is spinning.
We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
Airway inspection checks
Remove the valve pipe, near to the base of the machine.

Check for blockages:
Check the valve pipe for blockages and remove if necessary.
Check the seal on the valve pipe for any damage.
Check the seal on the machine for any damage.

Plug the machine in and switch ON. Place your hand over the airway inspection and test the suction.

Is the suction strong or weaker than usual?
Switch off and unplug the machine before proceeding.
Check the Cleaner head
Turn off power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin turn each fastener a quarter of a turn to the left. Remove the soleplate.

Check for blockages
Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibres if necessary.

Inspect the internal hose for blockages and damage and ensure that both ends of the hose are fitted securely.
If a blockage is present, remove any debris.

Reassemble and test the machine.
Has checking the Cleaner head resolved the problem?
We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
Check duct, bin and cyclone
Turn the machine off and remove the cyclone and bin assembly.

Check duct inlets
Check the entry seal located on the left side of the duct is not missing or damaged.
Check the entry pipe and exhaust pipe on the main duct for any blockages and remove as necessary.

Check the bin and cyclone
Check the cyclone entry seal is not missing or damaged.
Check both entry inlets on the clear bin and cyclone for blockages and remove as necessary.
Release the clear bin by pressing the bin release catch on the front of the cyclone.

Open the bin lid being careful to ensure dust is captured.

Clean cyclone shroud as necessary and check the cyclone seal is not missing or damaged.

Reassemble and test the machine.
The post-motor filter located under the clear bin should last the lifetime of the machine and does not need to be washed.
Washing the filter
Please follow the steps in the video to wash the filter.
For a step by step guide, please select step by step.
Has washing the filter resolved the problem?
We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
Washing the filter
Remove the clear bin and cyclone top from your machine.

Press the filter release catch to remove the pre-motor filter and filter casing.

Wash the filter in cold water only.
WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Repeat the steps shown below until the water runs clear.

Continue to wash the filter.

Leave the filter to dry in a warm place for 12 hours, until completely dry.
Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Replace the filter into the filter casing and then replace into the cyclone top.

Check duct, bin and cyclone
Turn the machine off and remove the cyclone and bin assembly.

Check duct inlets
Check the entry seal located on the left side of the duct is not missing or damaged.
Check the entry pipe and exhaust pipe on the main duct for any blockages and remove as necessary.

Check the bin and cyclone
Check the cyclone entry seal is not missing or damaged.
Check both entry inlets on the clear bin and cyclone for blockages and remove as necessary.
Release the clear bin by pressing the bin release catch on the front of the cyclone.

Open the bin lid being careful to ensure dust is captured.

Clean cyclone shroud as necessary and check the cyclone seal is not missing or damaged.

Reassemble and test the machine.
Switch off and unplug the machine before proceeding.
Checking the upright lock
The upright lock can become displaced and cause the machine to not stand correctly. This can be easily resolved by following the procedure shown on the video.
The video may show a different variant although the process remains the same.
Recline the machine and stand behind.
On the right side, by the back wheel you will find the valve pipe carriage.
Check the valve pipe is clear of blockages by pressing the push button to remove it from the valve carriage.

Lock the valve carriage into place by pressing the large push button in front (visible when reclined).
Retest the machine.
Airway inspection checks
Remove the valve pipe, near to the base of the machine.

Check for blockages:
Check the valve pipe for blockages and remove if necessary.
Check the seal on the valve pipe for any damage.
Check the seal on the machine for any damage.

Plug the machine in and switch ON. Place your hand over the airway inspection and test the suction.

Is the suction strong or weaker than usual?
Checking the hose
Please refit the Valve pipe before continuing.
Disconnect the Wand from the hose. Stretch out the hose and check for any splits.

Plug the machine in and switch it ON. Place your hand over the end of the hose and test the suction.
Is the suction from the hose strong or weaker than usual?
Checking the Wand
Look through the Wand. You should see light shining through. If not, remove the blockage.

Connect the Wand to the hose and test the machine.
Check duct, bin and cyclone
Turn the machine off and remove the cyclone and bin assembly.

Check the duct
Check the entry seal located on the left side of the duct is not missing or damaged.
Check the entry pipe and exhaust pipe on the main duct for any blockages and remove as necessary.

Check the bin and cyclone
Check the cyclone entry seal is not missing or damaged.
Check both entry inlets on the clear bin and cyclone for blockages and remove as necessary.
Release the clear bin by pressing the bin release catch on the front of the cyclone.

Open the bin lid being careful to ensure dust is captured.

Clean cyclone shroud as necessary and check the cyclone seal is not missing or damaged.

Reassemble and test the machine.
Checking the U-bend and hose
Tilt the machine forward and unclip the U-bend airway inspection which is located at the base of the hose.
Check for blockages and remove as necessary.

Remove the hose
Pull the hose from the back of the duct.
Check the hose at both end for blockages and remove as necessary.
Reassemble
Reconnect the hose, ensuring it clicks into place and is secure.
Reconnect the U-bend, ensuring it clicks into place.
Retest the machine.
Check duct, bin and cyclone
Turn the machine off and remove the cyclone and bin assembly.

Check the duct
Check the entry seal located on the left side of the duct is not missing or damaged.
Check the entry pipe and exhaust pipe on the main duct for any blockages and remove as necessary.

Check the bin and cyclone
Check the cyclone entry seal is not missing or damaged.
Check both entry inlets on the clear bin and cyclone for blockages and remove as necessary.
Release the clear bin by pressing the bin release catch on the front of the cyclone.

Open the bin lid being careful to ensure dust is captured.

Clean cyclone shroud as necessary and check the cyclone seal is not missing or damaged.

Reassemble and test the machine.
Make sure the machine is standing in the upright position.
Test the Wand
Pull back the Wand cap.

Turn the machine on and place your hand on the end of the Wand.

Is the suction strong or weaker than usual?
Please select the appropriate option
When did the machine last have power?
Thermal cut out
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.
Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.
Please select the appropriate option
The post-motor filter located under the clear bin should last the lifetime of the machine and does not need to be washed.
Washing the filter
Please follow the steps in the video to wash the filter.
For a step by step guide, please select step by step.
Is there anything else we can help with?
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Check electrical supply
Is the power cord or plug damaged?
Are the other household appliances working?
Does the vacuum work when plugged into another socket?
We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
The switch does not light up.
Test the switch
Press the rear of the switch to make sure it stays in the on position.
Please select the appropriate option
We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
What sort of smell?
We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
Clean the bin and cyclone
Remove the bin.
Take off the bin by pressing the release catch on top of the handle.

Check the openings on the duct and cyclone top for blockages and remove as necessary.

Disconnect the bin by pressing the release catch at the front of the bin.

Clean the bin
Remove dust from the bin securely.
WARNING: Clean the bin with cold water only, do not use any detergents or polishes on the bin.

Clean the cyclone
Clean the shroud with a dry cloth or by using the combination tool.
Tap gently to remove dust from within the cyclone.
WARNING: Do not use any liquids to clean the cyclone.

Reconnect the bin and cyclone ensuring no gaps along the join.
Washing the filter
Please follow the steps in the video to wash the filter.
Has washing the filters resolved the problem?
Remove the filters
Your machine has two washable filters which require washing at least once every 3 months.
Remove the bin from your machine by pressing the cyclone release catch as shown.

To remove filter A, lift the filter release catch on top of the bin to remove the filter from the machine.

To remove filter B firstly recline the machine. Press the release catch located on the ball to release the filter cover. Press the red catch on the filter and pull out.

Wash both filters in cold water only.
WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.
Repeat the steps until the water runs clear.
Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed. This will normally require up to 10 rinses.

Dry filters
Leave the filters to dry in a warm place for 24 hours, until completely dry.
Replace filters and test machine.

We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
Please select the appropriate option
Keep your hands and clothing away from the Brush bar area at all times.
Check the Brush bar
Tilt the machine back into the vacuuming position.
Check that the arrow on the Brush bar control clutch moves forward to the carpeted floors position.

Lay the machine on its side, keeping it in the vacuuming position.

We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
Check the plunger
Place the machine into the upright position.
Attach the Mini turbine head to the hose or Wand.
Pull the plunger into the out position for vacuuming carpets.
Turn the machine on.
If the Mini turbine head is damaged, choose 'part broken'.
Has checking the plunger resolved the problem?
Switch off and unplug the machine before proceeding.
Check the Mini turbine head for blockages
Undo the two soleplate fasteners and remove the soleplate from the Mini turbine head.
Check for blockages
Remove each side of the Brush bar by sliding each half out from the sides of the Mini turbine head.
Clear any thread or debris.
Check both of the metal shafts for blockages and ensure that they rotate freely by hand.
Inspect the duct on the underside of the Turbine head for blockages and remove as necessary.
Check the outside surface of the plunger for fluff and debris and remove if necessary.
Reinsert both brush parts
When replacing the Brush bars please ensure that both of the arrows on the Brush bars are pointing in the same direction, towards the rear of the tool.
Replace soleplate and lock both fasteners:
Ensure a flush connection of the top of the soleplate before lowering downwards.
Reattach the turbine head and turn the machine on.
Performance checks required
The Mini turbine head will work if the suction is strong. This issue can be resolved by carrying out performance checks or washing the filter.
Please select the appropriate option
We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
If the machine is spitting out dust, there may be a blockage.
Test the suction
Make sure the machine is standing in the upright position.

Pull back the Wand cap.

Turn the machine on and place your hand on the end of the Wand.

Is the suction strong or weaker than usual?
Checking the upright lock
The upright lock can become displaced and cause the machine to not stand correctly. This can be easily resolved by following the procedure shown on the video.
The video may show a different variant although the process remains the same.
Recline the machine and stand behind.
On the right side, by the back wheel you will find the valve pipe carriage.
Check the valve pipe is clear of blockages by pressing the push button to remove it from the valve carriage.

Lock the valve carriage into place by pressing the large push button in front (visible when reclined).
Retest the machine.
We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
How to assemble your Dyson machine
Connect the hose to the bottom of the machine, ensuring the hose clicks into place.

Connect the wand to the hose and press the button on the hose cuff to slide through. Ensure the handle clicks into place at the top of the duct.

The brush and stair tool attach to the top of the cyclone and the crevice tool attaches to the back of the duct.

Wind the cable around the cable winders, in an anti-clockwise direction.

How to use the Brush bar
To start vacuuming, push the Cleaner head down with the foot and pull the handle towards you.
You can control the Brush bar with three settings:
- Manual brush off - for delicate rugs and floors.
- Brush off - when upright.
- Auto brush on - for carpet cleaning.

Place the machine in an upright position before using tools.
How to attach the accessories
Press the release catch on the wand to release from the duct.

Attaching tools:
- Open the Wand cap and attach the tools to the Wand.
- Attach tools direct to the hose.

How to use the Mini turbine head
Place the machine into the upright position.
Attach the Mini turbine head to the hose or Wand.
Pull the plunger into the out position for vacuuming carpets.
For vacuuming hard floors push the plunger into the ''in'' position to stop the Brush bar spinning.
For your safety, do not press the cyclone release catch when carrying your machine.
Carrying your Dyson machine
To lift the machine, use the carrying handle on the cyclone top only.

Serial number location
The serial number can be found underneath the machine between the wheels.

Removing a blockage from the Mini turbo tool
If your Mini turbo tool is not working effectively, a blockage may be restricting the Brush bar from turning. A blockage can easily be removed using the procedure below.
Remove the tool from your machine.
Line up the arrow and the button on the collar of the Mini turbo tool, press the button and slide the collar in the direction of the arrow.
The tool will now open allowing you to check for debris wrapped around the Brush bar.
Remove any hair and debris if necessary.
Clean the bin and cyclone
Turn the machine off and remove the cyclone and bin assembly.

Check the openings on the duct and cyclone top for blockages and remove as necessary.

Disconnect the bin by pressing the release catch at the front of the bin.

Clean the bin
Remove dust from the bin securely.
WARNING: Clean the bin with cold water only, do not use any detergents or polishes on the bin.

Clean the cyclone
Clean the shroud with a dry cloth or by using the combination tool.
Tap gently to remove dust from within the cyclone.
WARNING: Do not use any liquids to clean the cyclone.

Reconnect the bin and cyclone ensuring no gaps along the join.
Further help
DC04 Zorbster™