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The following areas should be checked and cleaned to maintain the machine's performance.
Loop amplifier - clean with a dry or damp cloth.
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush.
WARNING: Do not use polish or detergent on any part of the machine.
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But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
Remove loop amplifier and refit it ensuring that there is no uneven gap between the Loop and the Main body.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
Ensure correct button on remote is being pressed.
On/Off
Oscillation On/Off
Airflow
Sleep timer
Replace the battery with type CR 2032.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
Press and hold the button on the Main body.
Please call us to resolve this problem.
It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Remote control
Part no. 965824-01
<p>Stores magnetically on top of your machine.</p><p><span style="font-size: medium;">If you require this part please </span><span style="font-size: small;"><a href="mailto:askdyson@dyson.co.uk?subject=I%20need%20to%20order%20965824-01&body=So%20that%20we%20can%20help%20you%20as%20quickly%20as%20possible,%20please%20provide%20the%20following%20information:%20%0A%0AFull%20name:%0A%0AFull%20address%20including%20postcode:%20%0A%0APhone%20number:%20%0A%0ASerial%20number:"><span style="font-size: medium;"><u>email us</u></span></a></span><span style="font-size: medium;">.</span></p>
€22.99
Remote control
Part no. 965824-01
<p>Stores magnetically on top of your machine.</p><p><span style="font-size: medium;">If you require this part please </span><span style="font-size: small;"><a href="mailto:askdyson@dyson.co.uk?subject=I%20need%20to%20order%20965824-01&body=So%20that%20we%20can%20help%20you%20as%20quickly%20as%20possible,%20please%20provide%20the%20following%20information:%20%0A%0AFull%20name:%0A%0AFull%20address%20including%20postcode:%20%0A%0APhone%20number:%20%0A%0ASerial%20number:"><span style="font-size: medium;"><u>email us</u></span></a></span><span style="font-size: medium;">.</span></p>
€22.99
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
IEC 60879 Performance and construction of electric and circulating fans and regulators states that the distance over which a fans airflow is felt should exceed three times its width. Dyson AM06/7/8 far surpasses this requirement.
Turn the airflow control to maximum.
Hold a sheet of newspaper approximately 1.5 meters (4.5') away from the product.
The paper should lift beyond 45 degrees.
The following areas should be checked and cleaned to maintain the machine's performance.
Clean with a dry or damp cloth.
Ensure that the narrow opening is free of obstructions.
Clean the shroud with a dry cloth.
Use a soft brush to clear any blockages from the holes.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
Do not plug in or attempt to use the machine if the power cord is damaged.
Check that the household electrics are on.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
This may have been caused by an interruption in the electricity.
Unplug the machine and leave it for 10 seconds.
Plug in and test the machine.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
The following areas should be checked and cleaned to maintain the machine's performance.
Loop amplifier - clean with a dry or damp cloth.
Main body - clean with a dry cloth.
Shroud - clean with a dry cloth or soft brush.
Do not use polish or detergent on any part of the machine.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Please call us to resolve this problem.
It looks like the Amp isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Amp
Part no. 919565-02
Replacement amp for your Dyson fan.
€72.60
Amp
Part no. 919565-02
Replacement amp for your Dyson fan.
€72.60
You might need a replacement part.
It looks like the Base is not working. You can solve this by ordering a new one below.
Base
Part no. 964308-01
Replacement base for your Dyson fan.
€59.29
Base
Part no. 964308-01
Replacement base for your Dyson fan.
€59.29
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
Please call us to resolve this problem.
It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Remote control
Part no. 965824-01
<p>Stores magnetically on top of your machine.</p><p><span style="font-size: medium;">If you require this part please </span><span style="font-size: small;"><a href="mailto:askdyson@dyson.co.uk?subject=I%20need%20to%20order%20965824-01&body=So%20that%20we%20can%20help%20you%20as%20quickly%20as%20possible,%20please%20provide%20the%20following%20information:%20%0A%0AFull%20name:%0A%0AFull%20address%20including%20postcode:%20%0A%0APhone%20number:%20%0A%0ASerial%20number:"><span style="font-size: medium;"><u>email us</u></span></a></span><span style="font-size: medium;">.</span></p>
€22.99
Remote control
Part no. 965824-01
<p>Stores magnetically on top of your machine.</p><p><span style="font-size: medium;">If you require this part please </span><span style="font-size: small;"><a href="mailto:askdyson@dyson.co.uk?subject=I%20need%20to%20order%20965824-01&body=So%20that%20we%20can%20help%20you%20as%20quickly%20as%20possible,%20please%20provide%20the%20following%20information:%20%0A%0AFull%20name:%0A%0AFull%20address%20including%20postcode:%20%0A%0APhone%20number:%20%0A%0ASerial%20number:"><span style="font-size: medium;"><u>email us</u></span></a></span><span style="font-size: medium;">.</span></p>
€22.99
Please call us to resolve this problem.
It looks like the Telescopic stand isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Telescopic stand
Part no. 919935-01
Replacement telescopic stand for your Dyson fan.
€59.29
Telescopic stand
Part no. 919935-01
Replacement telescopic stand for your Dyson fan.
€59.29
If your machine displays an error code please turn the power off and unplug the machine for 60 seconds.
Please repeat this process up to 3 times if your machine displays an F4 error.
Plug the machine back in and retest.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
Align the arrows.
Twist the Main body of the machine clockwise until it clicks and locks.
Lower the loop amplifier onto the base, aligning the arrows.
Once aligned, turn the loop amplifier clockwise to lock.
Remove the loop amplifier from the telescope stand.
WARNING: Do not stand on the base.
Check the opening on the base of the loop for blockages.
Hold the Main body firmly and twist the telescope stand assembly anti-clockwise to unlock.
Check the telescope stand assembly for damage or obstructions.
Check the seal is fitted and seated correctly.
Try to fit the loop again.
Check for damage on the loop amplifier.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
Try the controls on the machine.
Press the button to turn the machine on or off.
Hold the button to change the airflow.
Ensure correct button on remote is being pressed.
On/Off
Oscillation On/Off
Airflow
Sleep timer
Point the remote directly at the front of the machine while pressing the button.
Replace the battery with type CR 2032.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
Lower the Main body onto the base, aligning the arrows.
Turn the base clockwise until it clicks into place.
Lower the loop amplifier onto the base, aligning the arrows.
Once aligned, turn the loop amplifier clockwise to lock.
The remote control can be magnetically attached to the top of the loop.
Press the Standby button on the appliance to turn ON/OFF.
Press and hold the Standby button on the appliance to adjust the airflow.
Airflow will increase to a maximum before decreasing.
The oscillation and timer functions cannot be operated without the remote control.
Please follow the steps in the video.
The serial number can be found on the base of the machine.
Standby On/Off.
Oscillation On/Off
Airflow control
Sleep timer
The oscillation and timer functions cannot be operated without the remote control.
To operate, point the remote control toward the front of the base and press the standby ON/OFF button. Alternatively, press the standby ON/OFF button on the Main body.
Attach the remote control to the top of the machine with the buttons facing down.
Toggle oscillation on or off with the remote.
Airflow can be set by the airflow buttons on the remote.
Airflow can also be set on the machine. Press and hold the power button to roll through settings 1 to 10.
To set the sleep timer, select the desired time. When the time reaches zero, the appliance will go into standby mode. To cancel, reduce the time until two dashes appear.
Replace the battery with type CR 2032.
Dyson Cool™ pedestal fan
