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Let's get your machine working

Dyson Cool™ pedestal fan

  

See all steps

Popular queries

Airspeed won't change

No LED

Test the machine controls

Please select the appropriate option

Troubleshooting

Cleaning required

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush.

WARNING: Do not use polish or detergent on any part of the machine.

Is there anything else we can help with?

Yes
No

Please select the appropriate option

Troubleshooting

Please select the appropriate option

Performance
Power or electrical issue
Unusual smell
Unusual noise
Visible issue

What sort of noise?

Grinding or grating
Whining or whistling noise

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Refit the loop amplifier

Remove loop amplifier and refit it ensuring that there is no uneven gap between the Loop and the Main body.

Has refitting the loop amplifier resolved the problem?

Yes
No

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

Please select the appropriate option

The airspeed won't change
The airspeed is not as powerful as it used to be
There's a problem with the oscillation

Please select the appropriate option

The machine won't oscillate
The oscillation won't turn off

Check fan feet

The blue tape used during transit should be removed before use.

Ensure all the feet are attached to the base of the machine.

Place the fan on a flat, non-slip surface.

Has this resolved the problem?

Yes
No

Check the remote

Ensure correct button on remote is being pressed.

ON/OFF.

Oscillation On/Off.

Point the remote directly at the front of the machine while pressing the button.

Has checking the remote resolved the problem?

Yes
No

Replace the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote.

Replace the battery with type CR 2032.

Has changing the battery resolved the problem?

Yes
No

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

Check the remote

Ensure correct button on remote is being pressed.

On/Off

Oscillation On/Off.

Point the remote directly at the front of the machine while pressing the button.

Has checking the remote resolved the problem?

Yes
No

Test the remote

On/Off

Oscillation On/Off

Airflow

Sleep timer

Do the other functions on the remote work?

Yes
No

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

Replace the battery

Replace the battery with type CR 2032.

Please follow the steps in the video.

Has changing the battery resolved the problem?

Yes
No

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

Test the remote control

Ensure correct button on remote is being pressed.

Does the airspeed change?

Yes
No

Check remote control buttons

On/Off

Oscillation On/Off

Airflow

Sleep timer

Do the other buttons on the remote work?

Yes
No

Replace the battery

Replace the battery with type CR 2032.

Has changing the battery resolved the problem?

Yes
No

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

Test the Main body controls

Press and hold the button on the Main body.

Does the airspeed change using the controls on the machine?

Yes
No

Please call us to resolve this problem.

It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Remote control

Part no. 965824-01

<p>Stores magnetically on top of your machine.</p><p><span style="font-size: medium;">If you require this part please </span><span style="font-size: small;"><a href="mailto:askdyson@dyson.co.uk?subject=I%20need%20to%20order%20965824-01&amp;body=So%20that%20we%20can%20help%20you%20as%20quickly%20as%20possible,%20please%20provide%20the%20following%20information:%20%0A%0AFull%20name:%0A%0AFull%20address%20including%20postcode:%20%0A%0APhone%20number:%20%0A%0ASerial%20number:"><span style="font-size: medium;"><u>email us</u></span></a></span><span style="font-size: medium;">.</span></p>

€23.37

Remote control

Remote control

Part no. 965824-01

<p>Stores magnetically on top of your machine.</p><p><span style="font-size: medium;">If you require this part please </span><span style="font-size: small;"><a href="mailto:askdyson@dyson.co.uk?subject=I%20need%20to%20order%20965824-01&amp;body=So%20that%20we%20can%20help%20you%20as%20quickly%20as%20possible,%20please%20provide%20the%20following%20information:%20%0A%0AFull%20name:%0A%0AFull%20address%20including%20postcode:%20%0A%0APhone%20number:%20%0A%0ASerial%20number:"><span style="font-size: medium;"><u>email us</u></span></a></span><span style="font-size: medium;">.</span></p>

€23.37

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

IEC 60879 Performance and construction of electric and circulating fans and regulators states that the distance over which a fans airflow is felt should exceed three times its width. Dyson AM06/7/8 far surpasses this requirement.

Test airspeed

Turn the airflow control to maximum.

Hold a sheet of newspaper approximately 1.5 meters (4.5') away from the product.

The paper should lift beyond 45 degrees.

Does the newspaper lift beyond 45 degrees?

Yes
No

Check and clean machine

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier

Clean with a dry or damp cloth.

Ensure that the narrow opening is free of obstructions.

Main body

Clean the shroud with a dry cloth.

Use a soft brush to clear any blockages from the holes.

Has cleaning the machine resolved the problem?

Yes
No

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

Please select the appropriate option

No power
Intermittent power
Will not switch off

Please select the appropriate option

No power to the machine at all
The oscillation works, but no airflow
There's airflow but no oscillation
No power but the LED is on

Do not plug in or attempt to use the machine if the power cord is damaged.

Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Has this resolved the problem?

Yes
No
The power cord is damaged

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

Test the machine

This may have been caused by an interruption in the electricity.

Unplug the machine and leave it for 10 seconds.

Plug in and test the machine.

Has this resolved the problem?

Yes
No

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

What sort of smell?

Burning
Dusty

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

Check and clean machine

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth.

Shroud - clean with a dry cloth or soft brush.

Do not use polish or detergent on any part of the machine.

Is there anything else we can help with?

Yes
No

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Please select the appropriate option

No LED
No power but the LED is on
The LED stays on when the machine is switched off
There's a problem with the oscillation
How to fit the loop amplifier and base
Remote control doesn't work
My machine displays an error code
Part broken

Which part is broken?

Base
Loop amplifier
Remote control
Telescopic stand
The part that needs replacing is not listed

Please call us to resolve this problem.

It looks like the Amp isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Amp

Part no. 919565-02

Replacement amp for your Dyson fan.

€73.80

Amp

Amp

Part no. 919565-02

Replacement amp for your Dyson fan.

€73.80

You might need a replacement part.

It looks like the Base is not working. You can solve this by ordering a new one below.

Base

Part no. 964308-01

Replacement base for your Dyson fan.

€60.27

Base

Base

Part no. 964308-01

Replacement base for your Dyson fan.

€60.27

Out of stock.

€60.27

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

Please call us to resolve this problem.

It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Remote control

Part no. 965824-01

<p>Stores magnetically on top of your machine.</p><p><span style="font-size: medium;">If you require this part please </span><span style="font-size: small;"><a href="mailto:askdyson@dyson.co.uk?subject=I%20need%20to%20order%20965824-01&amp;body=So%20that%20we%20can%20help%20you%20as%20quickly%20as%20possible,%20please%20provide%20the%20following%20information:%20%0A%0AFull%20name:%0A%0AFull%20address%20including%20postcode:%20%0A%0APhone%20number:%20%0A%0ASerial%20number:"><span style="font-size: medium;"><u>email us</u></span></a></span><span style="font-size: medium;">.</span></p>

€23.37

Remote control

Remote control

Part no. 965824-01

<p>Stores magnetically on top of your machine.</p><p><span style="font-size: medium;">If you require this part please </span><span style="font-size: small;"><a href="mailto:askdyson@dyson.co.uk?subject=I%20need%20to%20order%20965824-01&amp;body=So%20that%20we%20can%20help%20you%20as%20quickly%20as%20possible,%20please%20provide%20the%20following%20information:%20%0A%0AFull%20name:%0A%0AFull%20address%20including%20postcode:%20%0A%0APhone%20number:%20%0A%0ASerial%20number:"><span style="font-size: medium;"><u>email us</u></span></a></span><span style="font-size: medium;">.</span></p>

€23.37

Please call us to resolve this problem.

It looks like the Telescopic stand isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Telescopic stand

Part no. 919935-01

Replacement telescopic stand for your Dyson fan.

€60.27

Telescopic stand

Telescopic stand

Part no. 919935-01

Replacement telescopic stand for your Dyson fan.

€60.27

Error code

If your machine displays an error code please turn the power off and unplug the machine for 60 seconds.

Please repeat this process up to 3 times if your machine displays an F4 error.

Plug the machine back in and retest.

Has turning the fan on and off resolved the problem?

Yes
No

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

Fit the base

Align the arrows.

Twist the Main body of the machine clockwise until it clicks and locks.

Fit the loop amplifier

Lower the loop amplifier onto the base, aligning the arrows.

Once aligned, turn the loop amplifier clockwise to lock.

Is the loop now attached?

Yes
No

Check for obstructions

Remove the loop amplifier from the telescope stand.

WARNING: Do not stand on the base.

Check the opening on the base of the loop for blockages.

Hold the Main body firmly and twist the telescope stand assembly anti-clockwise to unlock.

Check the telescope stand assembly for damage or obstructions.

Check the seal is fitted and seated correctly.

Try to fit the loop again.

Has clearing away any obstructions resolved the problem?

Yes
No

Check loop amplifier

Check for damage on the loop amplifier.

Are there any signs of damage on the loop amplifier?

Yes
No

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

Does the machine have power?

Yes
No power

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat.

Test the machine controls

Try the controls on the machine.

Press the button to turn the machine on or off.

Hold the button to change the airflow.

Do the controls on the machine itself work?

Yes
No

Test the remote control

Ensure correct button on remote is being pressed.

On/Off

Oscillation On/Off

Airflow

Sleep timer

Point the remote directly at the front of the machine while pressing the button.

Has testing the remote resolved the problem?

Yes
No

Replace the remote battery

Replace the battery with type CR 2032.

Has changing the battery resolved the problem?

Yes
No

Please select the appropriate option

No power to the machine at all
The oscillation works, but no airflow
There's airflow but no oscillation
No power but the LED is on

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat.

Assemble the machine

Lower the Main body onto the base, aligning the arrows.

Turn the base clockwise until it clicks into place.

Lower the loop amplifier onto the base, aligning the arrows.

Once aligned, turn the loop amplifier clockwise to lock.

The remote control can be magnetically attached to the top of the loop.

Is there anything else we can help you with?

Yes
No

Using controls on the machine

Press the Standby button on the appliance to turn ON/OFF.

Press and hold the Standby button on the appliance to adjust the airflow.

Airflow will increase to a maximum before decreasing.

The oscillation and timer functions cannot be operated without the remote control.

Is there anything else we can help you with?

Yes
No

Getting started

Please follow the steps in the video.

Is there anything else we can help you with?

Yes
No

Serial number

The serial number can be found on the base of the machine.

Is there anything else we can help you with?

Yes
No

Using the remote control

Standby On/Off.

Oscillation On/Off

Airflow control

Sleep timer

The oscillation and timer functions cannot be operated without the remote control.

Is there anything else we can help you with?

Yes
No

Power

To operate, point the remote control toward the front of the base and press the standby ON/OFF button. Alternatively, press the standby ON/OFF button on the Main body.

Attach the remote control to the top of the machine with the buttons facing down.

Oscillation

Toggle oscillation on or off with the remote.

Airflow

Airflow can be set by the airflow buttons on the remote.

Airflow can also be set on the machine. Press and hold the power button to roll through settings 1 to 10.

Timer

To set the sleep timer, select the desired time. When the time reaches zero, the appliance will go into standby mode. To cancel, reduce the time until two dashes appear.

Is there anything else we can help you with?

Yes
No

Replace the battery

Replace the battery with type CR 2032.

Is there anything else we can help you with?

Yes
No
Step by step

How to replace the battery in the remote

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Is there anything else we can help you with?

Yes
No

Further help

Dyson Cool™ pedestal fan