Dyson's Digital Assistant
Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.
Genuine Dyson spare parts and accessories for your machine:
Part No. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
Part No. 965661-01
Replacement pre-filter for your Dyson vacuum cleaner.
Part No. 967741-01
Wall-mounted dock to recharge your vacuum and tidily store tools
Part No. 967699-01
Replacement clear bin for your Dyson vacuum cleaner.
How to get your Dyson machine working to its full potential.
Rinse under a cold tap until the water runs clear – you don't need any detergents. Squeeze out excess water and leave to dry on its side (at least 24 hours) before refitting.
Leave at least 1.2m between the floor and the lowest screw point. Make sure it's within easy reach of a power socket so the cable has some slack.
The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest.