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Frequently asked questions

How does the Dyson Supersonic™ hair dryer Professional differ from the consumer model in the core range?

The Dyson Supersonic™ hair dryer Professional is designed specifically with professional salons in mind, with a filter specifically designed to meet the needs of a busy salon. It comes with a Professional concentrator, whereas the consumer model comes with a standard Styling concentrator. Both machines come with a re-engineered Diffuser and Smoothing nozzle. The Professional edition also has a longer cable (3.3m) and a silver/nickel finish (Purple/Nickel also available in CN).

Why does the Dyson Supersonic™ hair dryer Professional have a different filter to the consumer model?

Salons and backstage areas at fashion events can be active environments. As air is drawn in through the filter by the powerful Dyson digital motor V9, contaminants such as hairspray, dust and silicon from leave-in conditioners are also pulled in. To protect the technology inside the Dyson Supersonic™ hair dryer Professional, we’ve engineered a two part filter cage. The inner filter mesh is ‘depth loading’ and is responsible for removing contaminants in the air. The outer filter cage is to protect the mesh from being damaged and at the same time give us the velocity that we need to increase the blocking cycle. There is also an inner grille (part of the product) which acts as a second layer of protection for the motor. Interestingly, during our testing, we identified there were eight different salon environments around the world. We have engineered our filter to be able to cope with this.

Can I purchase both the Gentle air attachment and Wide-tooth comb attachment for use on my Dyson Supersonic™ hair dryer Professional?

The Gentle air attachment is available to purchase separately in all markets and comes within the global offering, excluding US and Canada. The Wide-tooth comb attachment is available for use in Canada, Saudi Arabia, Israel, India, Mexico, GB&I, US and EU.

Does the Dyson Supersonic™ hair dryer Professional require any maintenance?

In order to maintain optimal performance of your hair dryer, it’s necessary to clean the filter regularly. We recommend cleaning your filter regularly.

What are the steps to cleaning?

STEP 1: Make sure you unplug your machine from the mains electricity supply and allow it to cool down before cleaning your filter unit. Hold the handle of your machine and pull the filter unit downwards and onto the cord.

STEP 2: Gently pull open the filter unit and slide it off the cord. Wipe the filter mesh on your machine with a dry, lint-free cloth, to remove any debris.

STEP 3: Leave the filter unit to soak in warm, soapy water for at least 30 minutes. We recommend using a clarifying shampoo or dish soap.

STEP 4: Remove the inner filter from the filter cage.

STEP 5: Using your fingertips, rub gently to thoroughly clean each part. Rinse both parts of the filter to remove any debris. Completely dry both parts of the filter with a dry, lint free cloth.

STEP 6: Check that all debris has been removed before placing the inner filter into the filter cage.

STEP 7: Gently pull open the filter unit and slide it onto the cord. Slide the filter unit towards the handle and twist until it snaps into place.

Why are the lights on my Supersonic flashing?

If the red or white LED lights on your Supersonic are flashing continuously this could mean your filter needs cleaning. Remove the filter and clean according to the instructions in your owner manual or refer to the videos or guidance on this webpage. If the three red lights remain illuminated after cleaning, turn off the product and contact the Dyson Helpline.