Let's get your machine working
Dyson V15 Detect™ Complete
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Troubleshooting
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LCD screen
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Particle count and graph
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Understanding the particle count
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ORDER
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Battery alerts
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Charging the battery
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LEDs whilst charging
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No power
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ORDER
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ORDER
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No LEDs whilst charging
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Inspect display
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ORDER
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ORDER
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Blue flashing LEDs whilst charging
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Blockage alert
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Check for blockages
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Select floor tool
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Fluffy Optic™ cleaner head pulsing
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Washing the brush bar
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Check inlet
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Clear the bin
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Clear the bin
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Washing the filter - video
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ORDER
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Washing the filter - step-by-step
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Accessory blocked
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High Torque cleaner head
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Hair screw tool
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Laser Slim Fluffy™ cleaner head
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Washing the brush bar
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Cutting out
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Diagnostic screen
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ADVICE
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Unable to exit manually
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ORDER
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Filter attachment alert
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Wash the filter - video
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Washing the filter - step by step
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EXCHANGE
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ORDER
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Filter wash alert
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UNRESOLVED
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Unusual noise
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Machine is pulsating
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Grating or rattle
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Test the machine
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Check the bin inlet
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ORDER
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ORDER
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High pitched whistle
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Check inlet
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High Torque cleaner head
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Hair screw tool
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Laser Slim Fluffy™ cleaner head
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Pick up issues
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Blockage light
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Digital screen showing alert
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Machine is not picking up well
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Power or electrical issue
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The battery alert is showing after a full charge
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UNRESOLVED
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Cutting out
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Run time
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Run time inaccurate after removing from charge
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ORDER
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Machine has no power
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LED showing
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No power
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ORDER
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No LED
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Inspect display
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Blue flashing LEDs whilst charging
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Machine overheating
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Performance checks
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Check for blockages
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The machine has power but no display
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LED showing
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The display shows run time remaining but the machine cut out
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Charge the machine
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High level of charge
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Unusual smell
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Damp or musty
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Clean the bin
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Washing the filter - video
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Damp or musty smell
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Washing the filter - step by step
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Damp or musty smell
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Damp or musty smell still present
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UNRESOLVED
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UNRESOLVED
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Visible issue
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The reactive suction power isn't working
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The brush bar is not spinning on the floor tool
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High Torque cleaner head
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ORDER
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Hair screw tool
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ORDER
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Laser Slim Fluffy™ cleaner head
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Washing the brush bar
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ORDER
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ORDER
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ORDER
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Filter blocking frequently
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Filter wash alert
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Emptying the bin - video
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Emptying the bin - step by step
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Fine dust from new
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ADVICE
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Scratches or marks on the wand
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ORDER
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Laser not working
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Laser not working
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ORDER
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Check the inlet
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Test another tool
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ORDER
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ORDER
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We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Click-in battery is not working. You can solve this by ordering a new one below.
Click-in battery
Part no. 970938-01
Replacement or additional click-in battery for your Dyson vacuum.
€99.00
Click-in battery
Part no. 970938-01
Replacement or additional click-in battery for your Dyson vacuum.
€99.00
€99.00
How to install this part
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Main body & big cyclone is not working. You can solve this by ordering a new one below.
Main body & big cyclone
Part no. 965478-15
Replacement main body and big cyclone for your Dyson cordless vacuum cleaner.
€92.00
Main body & big cyclone
Part no. 965478-15
Replacement main body and big cyclone for your Dyson cordless vacuum cleaner.
€92.00
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 970050-01
Replacement bin for your Dyson vacuum cleaner.
€51.66
Bin
Part no. 970050-01
Replacement bin for your Dyson vacuum cleaner.
€51.66
€51.66
You might need a replacement part.
It looks like the Main body & big cyclone is not working. You can solve this by ordering a new one below.
Main body & big cyclone
Part no. 965478-15
Replacement main body and big cyclone for your Dyson cordless vacuum cleaner.
€92.00
Main body & big cyclone
Part no. 965478-15
Replacement main body and big cyclone for your Dyson cordless vacuum cleaner.
€92.00
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Click-in battery is not working. You can solve this by ordering a new one below.
Click-in battery
Part no. 970938-01
Replacement or additional click-in battery for your Dyson vacuum.
€99.00
Click-in battery
Part no. 970938-01
Replacement or additional click-in battery for your Dyson vacuum.
€99.00
€99.00
How to install this part
You might need a replacement part.
It looks like the Main body & big cyclone is not working. You can solve this by ordering a new one below.
Main body & big cyclone
Part no. 965478-15
Replacement main body and big cyclone for your Dyson cordless vacuum cleaner.
€92.00
Main body & big cyclone
Part no. 965478-15
Replacement main body and big cyclone for your Dyson cordless vacuum cleaner.
€92.00
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Torque Drive Motorhead is not working. You can solve this by ordering a new one below.
Torque Drive Motorhead
Part no. 971358-02
Replacement torque drive motorhead for your Dyson vacuum.
€72.00
Torque Drive Motorhead
Part no. 971358-02
Replacement torque drive motorhead for your Dyson vacuum.
€72.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Main body & big cyclone is not working. You can solve this by ordering a new one below.
Main body & big cyclone
Part no. 965478-15
Replacement main body and big cyclone for your Dyson cordless vacuum cleaner.
€92.00
Main body & big cyclone
Part no. 965478-15
Replacement main body and big cyclone for your Dyson cordless vacuum cleaner.
€92.00
You might need a replacement part.
It looks like the Wand (short) is not working. You can solve this by ordering a new one below.
Wand (short)
Part no. 969109-10
Replacement wand for your Dyson vacuum cleaner.
€42.00
Wand (short)
Part no. 969109-10
Replacement wand for your Dyson vacuum cleaner.
€42.00
€42.00
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Wand (short) is not working. You can solve this by ordering a new one below.
Wand (short)
Part no. 969109-10
Replacement wand for your Dyson vacuum cleaner.
€42.00
Wand (short)
Part no. 969109-10
Replacement wand for your Dyson vacuum cleaner.
€42.00
€42.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Main body & big cyclone is not working. You can solve this by ordering a new one below.
Main body & big cyclone
Part no. 965478-15
Replacement main body and big cyclone for your Dyson cordless vacuum cleaner.
€92.00
Main body & big cyclone
Part no. 965478-15
Replacement main body and big cyclone for your Dyson cordless vacuum cleaner.
€92.00