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Dyson Cool™ tower fan
See all steps

Please select the appropriate option

Cleaning required

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

WARNING: Do not use polish or detergent on any part of the machine.

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Is there anything else we can help with?

Please select the appropriate option

Due to the specifications of the product, there may be minor differences in sound when operating the product.

A clicking sound when the machine switches off is normal.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).

Checking for blockages

Remove the loop amplifier by turning it anti-clockwise until it comes away from the Main body.

Check for blockages and remove as necessary.

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Lower the loop amplifier onto the base, aligning the arrows.

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Once aligned, turn the loop amplifier clockwise to lock.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).

Test the machine

The fan has a strong, smooth airflow when switched on. The airflow should be strong enough to lift a sheet of newspaper past 45 degrees.

Hold a newspaper approximately 2 meters (6' 6'') away from the product with the airflow control dial turned to maximum.

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Does the newspaper lift beyond 45 degrees?

Wipe the machine

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

WARNING: Do not use polish or detergent on any part of the machine.

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Check between the Main body and loop for any obstructions.

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Has this resolved the problem?

Ensure the correct button on remote is being pressed

Point the remote directly at the front of the machine while pressing the button.

On/Off

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Airflow

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Oscillation

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Sleep timer

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Has this resolved the problem?

Select a different option on the remote

Point the remote directly at the front of the machine while pressing a different option.

Do the other functions on the remote work?

Press and hold the On/Off button on the machine to sequentially increase and decrease the airflow.

Do the controls on the machine itself work?

Please call us to resolve this problem.

It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Remote control

Part no. 965824-01

<p>Stores magnetically on top of your machine.</p><p><span style="font-size: medium;">If you require this part please </span><span style="font-size: small;"><a href="mailto:askdyson@dyson.co.uk?subject=I%20need%20to%20order%20965824-01&amp;body=So%20that%20we%20can%20help%20you%20as%20quickly%20as%20possible,%20please%20provide%20the%20following%20information:%20%0A%0AFull%20name:%0A%0AFull%20address%20including%20postcode:%20%0A%0APhone%20number:%20%0A%0ASerial%20number:"><span style="font-size: medium;"><u>email us</u></span></a></span><span style="font-size: medium;">.</span></p>

€23.37

Remote control

Remote control

Part no. 965824-01

<p>Stores magnetically on top of your machine.</p><p><span style="font-size: medium;">If you require this part please </span><span style="font-size: small;"><a href="mailto:askdyson@dyson.co.uk?subject=I%20need%20to%20order%20965824-01&amp;body=So%20that%20we%20can%20help%20you%20as%20quickly%20as%20possible,%20please%20provide%20the%20following%20information:%20%0A%0AFull%20name:%0A%0AFull%20address%20including%20postcode:%20%0A%0APhone%20number:%20%0A%0ASerial%20number:"><span style="font-size: medium;"><u>email us</u></span></a></span><span style="font-size: medium;">.</span></p>

€23.37

Test the machine

Press and hold the On/Off button on the machine to sequentially increase and decrease the airflow.

Does the airspeed change using the controls on the machine?

The blue tape used during transit should be removed before use.

Check the feet are attached correctly

Ensure all the feet are attached to the base of the machine.

Place the fan on a flat, non-slip surface.

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Has this resolved the problem?

Ensure the correct button on remote is being pressed

Point the remote directly at the front of the machine while pressing the button.

On/Off

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Airflow

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Oscillation

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Sleep timer

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Has this resolved the problem?

Change the remote battery

Unscrew the remote control's battery compartment.

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Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has this resolved the problem?

Test the machine

Switch off and unplug the machine.

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

Test the machine

Press and hold the button on the Main body.

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Press and hold the On/Off button on the machine to sequentially increase and decrease the airflow.

Does the airspeed change using the controls on the machine?

Oscillating range

The machine should oscillate within 70 degrees from one side to another.

Does the machine oscillate outside of this range?

Has this resolved the issue?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).

We need a little more information to help us solve your issue.

Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).

Ensure the correct button on remote is being pressed

Point the remote directly at the front of the machine while pressing the button.

On/Off

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Airflow

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Oscillation

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Sleep timer

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Has this resolved the problem?

We need a little more information to help us solve your issue.

Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).

Reset the machine

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

This issue can occur if the machine is running and the power is cut e.g. plug pulled out, power cut etc.

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

Ensure the correct button on remote is being pressed

Point the remote directly at the front of the machine while pressing the button.

On/Off

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Airflow

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Oscillation

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Sleep timer

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Has this resolved the problem?

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

Check that the household electrics are on.

Change the fuse in the machine's plug.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Has this resolved the problem?

Remote control check

Are you using a remote control for other appliances (such as a TV) near the machine?

Please select the appropriate option

Is the machine under direct sunlight or flourescent light?

Please select the appropriate option

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).

The sensor on the machine that receives the infrared signal from the remote control may malfunction when exposed to direct sunlight or fluorescent light.

Please move the machine so that is not under direct sunlight or fluorescent light.

Has this resolved the issue?

Unplug the machine

The operation of the remote control for other appliances is likely interfering with your Dyson machine.

To prevent further interference, unplug your Dyson machine when not in use.

Has this resolved the issue?

Reset the machine

To reset the machine, turn the power off (using either the power button on the remote or the Main body), wait 60 seconds and then turn back on.

Has this resolved the problem?

Please select the appropriate option

Please do not attempt to use the machine in this condition.

We need a little more information to help us solve your issue.

Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).

Wipe the machine

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

WARNING: Do not use polish or detergent on any part of the machine.

Troubleshooting image

Has this resolved the problem?

Ensure the correct button on remote is being pressed

Point the remote directly at the front of the machine while pressing the button.

On/Off

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Airflow

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Oscillation

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Has this resolved the problem?

We need a little more information to help us solve your issue.

Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

Lower the loop amplifier onto the base, aligning the arrows.

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Once aligned, turn the loop amplifier clockwise to lock.

For storage and ease, the remote control can be magnetically attached to the top of the loop.

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Has this resolved the problem?

_

We need a little more information to help us solve your issue.

Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).

Assembling your machine

Lower the Main body onto the base, aligning the arrows.

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Lower the loop amplifier onto the base, aligning the arrows.

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Once aligned, turn the loop amplifier clockwise to lock.

For storage and ease, the remote control can be magnetically attached to the top of the loop.

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Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How to use

  • Press the Standby button on the appliance to turn ON/OFF.
  • Press and hold the Standby button on the appliance to adjust the airflow.
  • Airflow will increase to a maximum before decreasing.

Please note, the oscillation and timer functions cannot be operated without the remote control.

Is there anything else we can help you with?

How to use

On/Off

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Oscillation On/Off.

Please note, the oscillation functions cannot be operated without the remote.

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Airflow control

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Sleep timer.

Please note, the timer functions cannot be operated without the remote.

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Is there anything else we can help you with?

Serial number location

The serial number can be found on the base of the machine.

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Is there anything else we can help you with?

Getting started

Please follow the steps in the video.

Is there anything else we can help you with?

Power

To operate, point the remote control toward the front of the base and press the standby ON/OFF button. Alternatively press the standby ON/OFF button on the Main body.

Please note, the remote control can be attached to the top of the appliance with the buttons facing down.

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Oscillation

Toggle oscillation on or off with the remote.

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Airflow

Airflow can be set by the airflow buttons on the remote.

Airflow can also be set on the machine. Press and hold the power button to roll through settings 1 to 10.

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Sleep timer

To set the sleep timer, select the desired time.

When the time reaches zero, the appliance will go into standby mode.

To cancel, reduce the time until two dashes appear.

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Carefully hold the base and the top of the air loop amplifier.

Attach the remote control to the top of the appliance with the buttons facing down.

Is there anything else we can help you with?

Please open the PDF for the user guide.

Is there anything else we can help with?

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Is there anything else we can help with?