
Let's get your machine working
Dyson Cool™ tower fan
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Cleaning the machine
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AM07
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Troubleshooting
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Unusual noise
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Clicking noise
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Whining or whistling noise
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Issue not resolved, please speak to our Customer Support Team
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Performance
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Airflow not as powerful
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Airflow not as powerful
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Airspeed won't change
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Airspeed won't change
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Airspeed won't change
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Replacement part required
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Main body
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There's a problem with the oscillation
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My machine is not oscillating
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Remote control
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Remote control doesn't work
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Test the machine
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Main body
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Oscillating range
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Normal oscillation range
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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The oscillation won't turn off
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Power or electrical issue
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Issue not resolved, please speak to our Customer Support Team
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No power but the LED is on
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LED won't disappear
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Machine will not turn on
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Machine will not turn on
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Machine will not turn on
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Machine starts operating on its own
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Lighting issues
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Issue not resolved, please speak to our Customer Support Team
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Lighting issues
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Unplug the machine
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Machine won't switch off
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Dusty
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Visible issue
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Remote control doesn't work
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Issue not resolved, please speak to our Customer Support Team
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LED won't appear
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How to fit the loop amplifier
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Issue not resolved, please speak to our Customer Support Team
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How to assemble your Dyson machine
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Issue resolved
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How to use the controls on the machine
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How to use the remote control
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How to find the serial number
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Getting started
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How to use your Dyson machine
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User guide
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Replacing the remote control battery
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Please select the appropriate option
Cleaning required
The following areas should be checked and cleaned to maintain the machine's performance.
Loop amplifier - clean with a dry or damp cloth.
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush
WARNING: Do not use polish or detergent on any part of the machine.

Please select the appropriate option
Please select the appropriate option
Please select the appropriate option
Due to the specifications of the product, there may be minor differences in sound when operating the product.
A clicking sound when the machine switches off is normal.
Has this resolved the problem?
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
Checking for blockages
Remove the loop amplifier by turning it anti-clockwise until it comes away from the Main body.
Check for blockages and remove as necessary.

Lower the loop amplifier onto the base, aligning the arrows.

Once aligned, turn the loop amplifier clockwise to lock.
We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
Please select the appropriate option
Test the machine
The fan has a strong, smooth airflow when switched on. The airflow should be strong enough to lift a sheet of newspaper past 45 degrees.
Hold a newspaper approximately 2 meters (6' 6'') away from the product with the airflow control dial turned to maximum.

Wipe the machine
The following areas should be checked and cleaned to maintain the machine's performance.
Loop amplifier - clean with a dry or damp cloth.
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush
WARNING: Do not use polish or detergent on any part of the machine.

Check between the Main body and loop for any obstructions.

Ensure the correct button on remote is being pressed
Point the remote directly at the front of the machine while pressing the button.
On/Off

Airflow

Oscillation

Sleep timer

Select a different option on the remote
Point the remote directly at the front of the machine while pressing a different option.
Press and hold the On/Off button on the machine to sequentially increase and decrease the airflow.
Please call us to resolve this problem.
It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Remote control
Part no. 965824-01
<p>Stores magnetically on top of your machine.</p><p><span style="font-size: medium;">If you require this part please </span><span style="font-size: small;"><a href="mailto:askdyson@dyson.co.uk?subject=I%20need%20to%20order%20965824-01&body=So%20that%20we%20can%20help%20you%20as%20quickly%20as%20possible,%20please%20provide%20the%20following%20information:%20%0A%0AFull%20name:%0A%0AFull%20address%20including%20postcode:%20%0A%0APhone%20number:%20%0A%0ASerial%20number:"><span style="font-size: medium;"><u>email us</u></span></a></span><span style="font-size: medium;">.</span></p>
€23.37

Remote control
Part no. 965824-01
<p>Stores magnetically on top of your machine.</p><p><span style="font-size: medium;">If you require this part please </span><span style="font-size: small;"><a href="mailto:askdyson@dyson.co.uk?subject=I%20need%20to%20order%20965824-01&body=So%20that%20we%20can%20help%20you%20as%20quickly%20as%20possible,%20please%20provide%20the%20following%20information:%20%0A%0AFull%20name:%0A%0AFull%20address%20including%20postcode:%20%0A%0APhone%20number:%20%0A%0ASerial%20number:"><span style="font-size: medium;"><u>email us</u></span></a></span><span style="font-size: medium;">.</span></p>
€23.37
Test the machine
Press and hold the On/Off button on the machine to sequentially increase and decrease the airflow.
Please select the appropriate option
The blue tape used during transit should be removed before use.
Check the feet are attached correctly
Ensure all the feet are attached to the base of the machine.
Place the fan on a flat, non-slip surface.

Ensure the correct button on remote is being pressed
Point the remote directly at the front of the machine while pressing the button.
On/Off

Airflow

Oscillation

Sleep timer

Change the remote battery
Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
Test the machine
Switch off and unplug the machine.
Unplug the machine for at least 5 seconds or until the LED goes out.
Plug the machine back in and retest.
Test the machine
Press and hold the button on the Main body.

Press and hold the On/Off button on the machine to sequentially increase and decrease the airflow.
Oscillating range
The machine should oscillate within 70 degrees from one side to another.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
Ensure the correct button on remote is being pressed
Point the remote directly at the front of the machine while pressing the button.
On/Off

Airflow

Oscillation

Sleep timer

Please select the appropriate option
We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
Reset the machine
Unplug the machine for at least 5 seconds or until the LED goes out.
Plug the machine back in and retest.
This issue can occur if the machine is running and the power is cut e.g. plug pulled out, power cut etc.
Unplug the machine for at least 5 seconds or until the LED goes out.
Plug the machine back in and retest.
Ensure the correct button on remote is being pressed
Point the remote directly at the front of the machine while pressing the button.
On/Off

Airflow

Oscillation

Sleep timer

Unplug the machine for at least 5 seconds or until the LED goes out.
Plug the machine back in and retest.
Check that the household electrics are on.
Change the fuse in the machine's plug.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
Remote control check
Are you using a remote control for other appliances (such as a TV) near the machine?
Is the machine under direct sunlight or flourescent light?
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
The sensor on the machine that receives the infrared signal from the remote control may malfunction when exposed to direct sunlight or fluorescent light.
Please move the machine so that is not under direct sunlight or fluorescent light.
Unplug the machine
The operation of the remote control for other appliances is likely interfering with your Dyson machine.
To prevent further interference, unplug your Dyson machine when not in use.
Reset the machine
To reset the machine, turn the power off (using either the power button on the remote or the Main body), wait 60 seconds and then turn back on.
Please do not attempt to use the machine in this condition.
We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
Wipe the machine
The following areas should be checked and cleaned to maintain the machine's performance.
Loop amplifier - clean with a dry or damp cloth.
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush
WARNING: Do not use polish or detergent on any part of the machine.

Ensure the correct button on remote is being pressed
Point the remote directly at the front of the machine while pressing the button.
On/Off

Airflow

Oscillation

We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
Unplug the machine for at least 5 seconds or until the LED goes out.
Plug the machine back in and retest.
Lower the loop amplifier onto the base, aligning the arrows.

Once aligned, turn the loop amplifier clockwise to lock.
For storage and ease, the remote control can be magnetically attached to the top of the loop.

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We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
Assembling your machine
Lower the Main body onto the base, aligning the arrows.

Lower the loop amplifier onto the base, aligning the arrows.

Once aligned, turn the loop amplifier clockwise to lock.
For storage and ease, the remote control can be magnetically attached to the top of the loop.

We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
How to use
- Press the Standby button on the appliance to turn ON/OFF.
- Press and hold the Standby button on the appliance to adjust the airflow.
- Airflow will increase to a maximum before decreasing.
Please note, the oscillation and timer functions cannot be operated without the remote control.
How to use
On/Off

Oscillation On/Off.
Please note, the oscillation functions cannot be operated without the remote.

Airflow control

Sleep timer.
Please note, the timer functions cannot be operated without the remote.

Serial number location
The serial number can be found on the base of the machine.

Getting started
Please follow the steps in the video.
Power
To operate, point the remote control toward the front of the base and press the standby ON/OFF button. Alternatively press the standby ON/OFF button on the Main body.
Please note, the remote control can be attached to the top of the appliance with the buttons facing down.

Oscillation
Toggle oscillation on or off with the remote.

Airflow
Airflow can be set by the airflow buttons on the remote.
Airflow can also be set on the machine. Press and hold the power button to roll through settings 1 to 10.

Sleep timer
To set the sleep timer, select the desired time.
When the time reaches zero, the appliance will go into standby mode.
To cancel, reduce the time until two dashes appear.

Carefully hold the base and the top of the air loop amplifier.
Attach the remote control to the top of the appliance with the buttons facing down.
Further help
Dyson Cool™ tower fan