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Open the bin base fully by pressing the bin release catch.
Press the catch located behind the bin release catch to separate the bin from the cyclone.
Remove the bin fully from the machine.
Clean the shroud with a cloth or dry brush to remove the fluff and dust.
With the bin removed, check the bin inlet flap for blockages and remove as necessary.
Ensure that it moves freely, fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.
Inspect all tools to check for blockages and remove any debris as necessary.
Using a coin, undo the end cap fastener and remove the Brush bar.
Carefully cut away any hair or fibres from the Brush bar.
Reassemble and test the machine.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
Press the catch located behind the bin release catch to separate the bin from the cyclone.
Press and hold the trigger for 10 seconds.
Clean the shroud with a cloth or dry brush to remove the fluff and dust.
Inspect all tools to check for blockages and remove any debris as necessary.
Using a coin, undo the end cap fastener and remove the Brush bar.
Carefully cut away any hair or fibres from the Brush bar.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.
Open the bin base fully by pressing the bin release catch.
Press the catch located behind the bin release catch to separate the bin from the cyclone.
Remove the bin fully from the machine.
Clean the shroud with a cloth or dry brush to remove the fluff and dust.
Inspect all tools to check for blockages and remove any debris as necessary.
Using a coin, undo the end cap fastener and remove the Brush bar.
Carefully cut away any hair or fibres from the Brush bar.
Reassemble and test the machine.
The filter needs to be washed at least once per month.
Please follow the steps in the video.
The filter needs to be washed at least once per month.
Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.
Run cold water through the open end of the filter for approximately 10 seconds.
Turn the filter up side down and tap 10 times.
Squeeze and twist the filter.
Repeat until clean.
Leave the filter in a warm place until completely dry.
Ensure the filter is completely dry before refitting into machine.
Make sure the filter sits correctly between the Main body and cyclone.
Reassemble and test the machine.
Open the bin base fully by pressing the bin release catch.
Press the catch located behind the bin release catch to separate the bin from the cyclone.
Remove the bin fully from the machine.
Clean the shroud with a cloth or dry brush to remove the fluff and dust.
Inspect all tools to check for blockages and remove any debris as necessary.
Using a coin, undo the end cap fastener and remove the Brush bar.
Carefully cut away any hair or fibres from the Brush bar.
Reassemble and test the machine.
The filter needs to be washed at least once per month.
Please follow the steps in the video.
The filter needs to be washed at least once per month.
Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.
Run cold water through the open end of the filter for approximately 10 seconds.
Turn the filter up side down and tap 10 times.
Squeeze and twist the filter.
Repeat until clean.
Leave the filter in a warm place until completely dry.
Ensure the filter is completely dry before refitting into machine.
Make sure the filter sits correctly between the Main body and cyclone.
Reassemble and test the machine.
This indicates that there is no issue with the machine.
Please ensure the filter has been washed thoroughly and all the parts are fitted together correctly.
Open the bin base fully by pressing the bin release catch.
Press the catch located behind the bin release catch to separate the bin from the cyclone.
Remove the bin fully from the machine.
Clean the shroud with a cloth or dry brush to remove the fluff and dust.
Inspect all tools to check for blockages and remove any debris as necessary.
Using a coin, undo the end cap fastener and remove the Brush bar.
Carefully cut away any hair or fibres from the Brush bar.
Reassemble and test the machine.
The filter needs to be washed at least once per month.
Please follow the steps in the video.
The filter needs to be washed at least once per month.
Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.
Run cold water through the open end of the filter for approximately 10 seconds.
Turn the filter up side down and tap 10 times.
Squeeze and twist the filter.
Repeat until clean.
Leave the filter in a warm place until completely dry.
Ensure the filter is completely dry before refitting into machine.
Make sure the filter sits correctly between the Main body and cyclone.
Reassemble and test the machine.
This would indicate that there is no issue with the machine. To test that there is not a further blockage, tear up some small pieces of paper and vacuum them.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.
If the machine does not have any power, please check the status light and select which light is showing.
Make sure the filter sits correctly between the Main body and cyclone.
Open the bin base fully by pressing the bin release catch.
Press the catch located behind the bin release catch to separate the bin from the cyclone.
Remove the bin fully from the machine.
Clean the shroud with a cloth or dry brush to remove the fluff and dust.
Check the inlet pipe on the cyclone for blockages and remove as necessary.
Inspect all tools to check for blockages and remove any debris as necessary.
Using a coin, undo the end cap fastener and remove the Brush bar.
Carefully cut away any hair or fibres from the Brush bar.
Reassemble and test the machine.
Remove the Motorised head from the machine using the release catch on the top of the inlet.
Using a coin, undo the end cap as shown and remove the Brush bar.
Carefully cut away any hair or fibres from the Brush bar.
Reassemble and test the machine.
The machine will run for 6 minutes on MAX power.
The machine will run for 10 minutes on standard power.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
A damp or musty smell is caused when dust in the cyclone has come into contact with water.
It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.
Additionally the smell may occur if the filter goes back into the machine wet.
Only the filter can be washed, the bin can be cleaned with a damp cloth only, and both must be completely dry before being refitted to the machine.
To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark.
Push the button on the Main body of the machine downwards to release dust directly into a dustbin.
Clean the clear bin with a damp cloth only.
WARNING: Do not use detergents, polishes or air fresheners to clean the clear bin. Do not put the clear bin in a dishwasher.
Ensure the bin is completely dry before replacing. To replace the bin, push it up and in to the Main body of the machine until it clicks in to place.
Using a coin, undo the end cap fastener and remove the Brush bar.
Carefully cut away any hair or fibres from the Brush bar.
Reassemble and test the machine.
Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.
If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
The filter needs to be washed at least once per month.
Please follow the steps in the video.
The filter needs to be washed at least once per month.
Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.
Run cold water through the open end of the filter for approximately 10 seconds.
Turn the filter up side down and tap 10 times.
Squeeze and twist the filter.
Repeat until clean.
Leave the filter in a warm place until completely dry.
Ensure the filter is completely dry before refitting into machine.
Make sure the filter sits correctly between the Main body and cyclone.
Reassemble and test the machine.
Remove all tools and accessories from the machine.
Lay the machine on its back, on a firm stable surface, so that bin entry nozzle points towards the ceiling.
Place your hand on the bin and apply pressure downwards.
While applying pressure, press the cyclone release catch.
Your Dyson handheld is designed to give constant suction. Unlike other handhelds, when fully charged DC31 will give 6 - 10 minutes of powerful constant suction depending on the power mode selected.
The machine will run for 6 minutes on MAX power.
If the run time does not last as stated, please order a new battery.
The serial number can be found on the Main body, behind the filter.
Slide the crevice tool into the inlet pipe on the cyclone until it ''clicks'' into position.
The brush must be positioned at the back of the combination tool to use the crevice function.
To use the brush function. press the button on the brush section.
Slide the brush section towards the front of the combination tool.
Slide the Mini motorised tool into the inlet pipe on the bin until it 'clicks' into position.
To ensure your machine continues to clean effectively, the bin must be emptied as soon as the dust reaches the MAX mark.
Push the button on the Main body of the machine downwards to release dust directly into a dustbin.
Shake or tap firmly to remove all dust from inside the fine dust collector.
Press firmly underneath the catch of the clear bin base to close.
Plug the charger directly in to the machine via the charger cable.
The Battery should be fully charged after 3.5 hours.
The filter needs to be washed at least once per month.
Please follow the steps in the video.
The filter needs to be washed at least once per month.
Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.
Run cold water through the open end of the filter for approximately 10 seconds.
Turn the filter up side down and tap 10 times.
Squeeze and twist the filter.
Repeat until clean.
Leave the filter in a warm place until completely dry.
Ensure the filter is completely dry before refitting into machine.
Make sure the filter sits correctly between the Main body and cyclone.
Reassemble and test the machine.
DC31 Animal Exclusive™
