Clean the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

Press the button near the rectangular inlet to separate the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.

Do not use any detergent or polish on any part of the machine.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibres from the cyclone shroud

Do not use any water on the cyclone.

Once the parts are completely dry, reassemble and test the machine.

Check for blockages

This would suggest there is a blockage somewhere in the machine.

Check inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Lay the machine on its front. There is a latch on the connection between the ball and Cleaner head. Slide it towards the ball, supporting the machine as you do so.

Pull the Cleaner head away from the machine. Use a constant, firm pressure.

Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.

Check the Cleaner head

Turn off and unplug the machine.

Lay the machine on its front. There is a latch on the connection between the ball and Cleaner head. Slide it towards the ball, supporting the appliance as you do so.

Pull the Cleaner head away from the appliance. Use a constant, firm pressure.

Beware of sharp objects when clearing obstructions.

There is a button on the back of the Cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical Brush bar out from the Cleaner head.

Remove any debris such as hair from the Brush bar.

Slide the Brush bar back into the Cleaner head. Place the end cap back on at a 45° angle and twist upwards.

Lay the machine on its back.

Attach the Cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the Cleaner head fits into the twin–block connection on the body of the machine which is directly above the airway.

Push firmly: the Cleaner head will click into place.

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Pull the internal hose collar down, unclip it and then check for blockages.

Ensure there is no debris or blockages in the changeover valve.

Reassemble and test machine.

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

Press the button near the rectangular inlet to remove the clear bin from the cyclone.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibres from the cyclone shroud

Do not use any water on the cyclone.

Gently tap the side of the cyclone over a bin - this will remove any fine dust clogged up in the cyclone.

Washing the filters

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Remove the pre-filter

Remove the bin and cyclone from the machine and unclip the cyclone top handle.

Pull the filter out from the cyclone.

Wash with cold water only. Do not use detergents.

Remove the post-filter

Turn the central locking dial on the outer cover of the ball counter-clockwise until the cover is released. Lift off the cover.

Turn the filter one-quarter counter-clockwise to release.

Separate the inner foam ring from the outer filter and shell.

The filter should be rinsed and tapped out until the water runs clean, then tapped out again to ensure all excess water is removed.

Dry the filter

Leave to dry completely for 24 hours.

Test the machine

Reassemble and test machine.

Turn off the Brush bar

Plug the machine in and recline into the vacuuming position.

Turn the machine on.

Turn the Brush bar off using the switch next to the power button.

Remove the post-filter

Recline the machine and lay it on its back or side.

Turn the centre circle and remove the ball cover.

Separate the inner foam ring from the outer filter and shell.

Turn the machine on.

Refit the filter ensuring it sits flush against the inside of the ball.

Turn the machine on.

Clear the Cleaner head

Turn off and unplug the machine.

Lay the appliance on its front. There is a latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.

Pull the Cleaner head away from the appliance. Use a constant, firm pressure.

Beware of sharp objects when clearing obstructions.

There is a button on the back of the Cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical Brush bar out from the Cleaner head.

Remove any debris such as hair from the Brush bar.

Reassemble the machine

Slide the brush bar back into the cleaner head. Place the end cap back on at a 45° angle and twist upwards.

Lay the machine on its back.

Attach the Cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the Cleaner head fits into the twin–block connection on the body of the machine which is directly above the airway.

Push firmly: the Cleaner head will click into place.

Remove the bin and cyclone

Press the button at the top of the cyclone handle.

Remove the bin and cyclone from the machine.

Turn the machine on, keeping it in the upright position.

Remove the post-filter

Recline the machine and lay it on its back or side.

Turn the centre circle and remove the ball cover.

Separate the inner foam ring from the outer filter and shell.

Turn the machine on.

Check the seals

Check the seals for signs of wear or damage.

Flex out the seals' outer edges to make sure they sit flush against the corresponding openings.

Check inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Lay the machine on its front. There is a latch on the connection between the ball and Cleaner head. Slide it towards the ball, supporting the machine as you do so.

Pull the Cleaner head away from the machine. Use a constant, firm pressure.

Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.

Remove the post-filter

Recline the machine and lay it on its back or side.

Turn the centre circle and remove the ball cover.

Twist the filter and remove from the ball.

Check the housing for any debris and remove as necessary.

Replace post-filter cover and move machine without post-filter in place.

Refit the filter

Place the filter back in the ball.

Ensure that the filter and ball cover are fitted securely.

Test the machine.

Remove the post-filter

Recline the machine and lay it on its back or side.

Turn the centre circle and remove the ball cover.

Separate the inner foam ring from the outer filter and shell.

Turn the machine on.

Check the Brush bar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Check inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Lay the machine on its front.

There is a latch on the connection between the ball and Cleaner head. Slide it towards the ball, supporting the machine as you do so.

Pull the Cleaner head away from the appliance. Use a constant, firm pressure.

Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.

Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Check the inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

There is a latch on the connection between the ball and Cleaner head. Slide it towards the ball, supporting the appliance as you do so.

Pull the Cleaner head away from the appliance. Use a constant, firm pressure.

Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.

Clear the Cleaner head

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Bristles spinning

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Clear the Cleaner head

Turn off and unplug the machine.

Lay the appliance on its front. There is a latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.

Pull the Cleaner head away from the appliance. Use a constant, firm pressure.

Beware of sharp objects when clearing obstructions.

There is a button on the back of the Cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical Brush bar out from the Cleaner head.

Remove any debris such as hair from the Brush bar.

Slide the Brush bar back into the Cleaner head. Place the end cap back on at a 45° angle and twist upwards.

Lay the machine on its back.

Attach the Cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the Cleaner head fits into the twin–block connection on the body of the machine which is directly above the airway.

Push firmly: the Cleaner head will click into place.

Clear the Cleaner head

Turn off and unplug the machine.

Lay the appliance on its front. There is a latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.

Pull the Cleaner head away from the appliance. Use a constant, firm pressure.

Beware of sharp objects when clearing obstructions.

There is a button on the back of the Cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical Brush bar out from the Cleaner head.

Remove any debris such as hair from the Brush bar.

Slide the Brush bar back into the Cleaner head. Place the end cap back on at a 45° angle and twist upwards.

Lay the machine on its back.

Attach the Cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the Cleaner head fits into the twin–block connection on the body of the machine which is directly above the airway.

Push firmly: the Cleaner head will click into place.

Bristles spinning

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Check the inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

There is a latch on the connection between the ball and Cleaner head. Slide it towards the ball, supporting the appliance as you do so.

Pull the Cleaner head away from the appliance. Use a constant, firm pressure.

Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.

Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Test the hose suction

To release the Wand, open the Wand cap and pull the Wand up and away from the handle until it clicks into place.

Press the button on the hose collar to release the Wand from the hose.

Test the suction from the hose.

Check the Wand

Look through both ends of the Wand and remove any blockages.

Check the Wand for damage.

Check the hose

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

Press the button near the rectangular inlet to remove the clear bin from the cyclone.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibres from the cyclone shroud

Do not use any water on the cyclone.

Gently tap the side of the cyclone over a bin (this will remove any fine dust clogged up in the cyclone).

Washing the filters

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Remove the pre-filter

Pull the filter out from the cyclone.

Wash with cold water only. Do not use detergents.

Remove the post-filter

Turn the central locking dial on the outer cover of the ball counter-clockwise until the cover is released. Lift off the cover.

Turn the filter one-quarter counter-clockwise to release.

Separate the inner foam ring from the outer filter and shell.

The filter should be rinsed and tapped out until the water runs clean, then tapped out again to ensure all excess water is removed.

Dry filters

Leave to dry completely for 24 hours.

Test the machine

Reassemble and test the machine.

Check the hose

Press the button at the top of the cyclone handle and remove the bin from the machine.

To remove the hose press the release catch firmly and pull on the hose.

Check the hose for any holes or tears and remove any blockages.

Reassemble and test the machine.

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

Press the button near the rectangular inlet to remove the clear bin from the cyclone.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibres from the cyclone shroud

Do not use any water on the cyclone.

Gently tap the side of the cyclone over a bin (this will remove any fine dust clogged up in the cyclone).

Washing the filters

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

NB. The duct hatch can be found directly behind the bin on the main body of the machine.

Pull the red internal hose collar down, unclip it and then check for blockages.

Reassemble and test the machine.

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Check the Brush bar

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Clear the Cleaner head

Turn off and unplug the machine.

Lay the appliance on its front. There is a latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.

Pull the Cleaner head away from the appliance. Use a constant, firm pressure.

Beware of sharp objects when clearing obstructions.

There is a button on the back of the Cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical Brush bar out from the Cleaner head.

Remove any debris such as hair from the Brush bar.

Slide the Brush bar back into the Cleaner head. Place the end cap back on at a 45° angle and twist upwards.

Lay the machine on its back.

Attach the Cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the Cleaner head fits into the twin–block connection on the body of the machine which is directly above the airway.

Push firmly: the Cleaner head will click into place.

Press the switch

Press the rear of the switch to make sure it stays in the on position.

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

Press the button near the rectangular inlet to separate the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.

Do not use any detergent or polish on any part of the machine.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibres from the cyclone shroud

Do not use any water on the cyclone.

Once the parts are completely dry, reassemble and test the machine.

Check the cyclone bin release button

Press the bin release button on the cyclone. This should then make contact with the red rod on the outside of the bin.

This in turn should make contact with the bin release catch, this is the clear hook at the end of the red rod.

Manually open the bin

During first use the bin base can be tightly sealed in place.

Attempt to open the bin base manually by pulling the bin base catch. This is the clear hook at the end of the red rod.

Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Check the Brush bar

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Clear the Cleaner head

Turn off and unplug the machine.

Lay the appliance on its front. There is a latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.

Pull the Cleaner head away from the appliance. Use a constant, firm pressure.

Beware of sharp objects when clearing obstructions.

There is a button on the back of the Cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical Brush bar out from the Cleaner head.

Remove any debris such as hair from the Brush bar.

Slide the Brush bar back into the Cleaner head. Place the end cap back on at a 45° angle and twist upwards.

Lay the machine on its back.

Attach the Cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the Cleaner head fits into the twin–block connection on the body of the machine which is directly above the airway.

Push firmly: the Cleaner head will click into place.

Bristles spinning

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Check the inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

There is a latch on the connection between the ball and Cleaner head. Slide it towards the ball, supporting the appliance as you do so.

Pull the Cleaner head away from the appliance. Use a constant, firm pressure.

Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.

Clear the Cleaner head

Turn off and unplug the machine.

Lay the appliance on its front. There is a latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.

Pull the Cleaner head away from the appliance. Use a constant, firm pressure.

Beware of sharp objects when clearing obstructions.

There is a button on the back of the Cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical Brush bar out from the Cleaner head.

Remove any debris such as hair from the Brush bar.

Slide the brush bar back into the cleaner head. Place the end cap back on at a 45° angle and twist upwards.

Lay the machine on its back.

Attach the Cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the Cleaner head fits into the twin–block connection on the body of the machine which is directly above the airway.

Push firmly: the Cleaner head will click into place.

Check which surface the machine is on.

Check that that suction control slider has the appropriate setting selected.

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Change the (13 amp) fuse.

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Pull the internal hose collar down, unclip it and then check for blockages.

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Replace the bin onto the machine.

Recline the machine into the vacuuming position. Lay the machine on its front.

Pull the internal hose collar down, unclip it and then check for blockages.

Ensure there is no debris or blockages in the changeover valve.

Clear the Cleaner head

Turn off and unplug the machine.

Lay the appliance on its front. There is a latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.

Pull the Cleaner head away from the appliance. Use a constant, firm pressure.

Beware of sharp objects when clearing obstructions.

There is a button on the back of the Cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical Brush bar out from the Cleaner head.

Remove any debris such as hair from the brush bar.

Slide the brush bar back into the cleaner head. Place the end cap back on at a 45° angle and twist upwards.

Lay the machine on its back.

Attach the Cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the Cleaner head fits into the twin–block connection on the body of the machine which is directly above the airway.

Push firmly: the Cleaner head will click into place.

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Pull the internal hose collar down, unclip it and then check for blockages.

Assembly instructions

Attach the Cleaner head

• Lay the machine on its back and fit the Cleaner head onto the connections.
• Push firmly until the Cleaner head clicks into place and the latch engages.

How to attach the accessories

Lower the Wand handle onto the machine ensuring it clicks.

Slide the Wand into the hose and fit to the back of the machine until it 'clicks' into position.

Store the tools.

Remove the cyclone and bin.

Slide the tool holder onto the side of the duct as shown.

Attach the combination tool to the tool holder on the side of the machine.

Attach the stair tool to the tool holder on the side of the machine.

How to use the Brush bar

Note: The Brush bar will automatically switch on when the machine is reclined into the vacuuming position.

Press the brush control button next to the On/Off switch to stop the brushes for use on delicate rugs, loop pile carpets and hard floors.

Press the button again to restart the Brush bar for vacuuming carpets.

Carrying your Dyson machine

Lift the machine only by the carry handle on the cyclone top.

For your safety, do not press the cyclone release when carrying your machine.

How to start vacuuming

Plug the machine in.

Pull handle back and recline machine into vacuuming position ensuring the stabilising wheels are facing up towards the back of the machine.

Press the ON/OFF switch.

Small movements of the wrist will create a zig zag motion in the Cleaner head allowing easier cleaning around furniture.

Extend the wand until it clicks.

Press the wand release button and lift the wand out of the hose.

Lift the wand handle cap and push on to the hose until it clicks into place.

Push the combination tool on to the end of the wand handle.

Alternatively, click the combination tool directly to the hose.

Please open the PDF for the user guide.

Washing the filters

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Remove the pre-filter

Remove the bin and cyclone from the machine and unclip the cyclone top handle.

Pull the filter out from the cyclone.

Remove the post-filter

Turn the central locking dial on the outer cover of the ball counter-clockwise until the cover is released. Lift off the cover.

Turn the filter one-quarter counter-clockwise to release.

Separate the inner foam ring from the outer filter and shell.

The filter should be rinsed and tapped out until the water runs clean, then tapped out again to ensure all excess water is removed.

Dry filters

Leave to dry completely for 24 hours.

Test the machine

Reassemble and test the machine.

Empty the bin

Press the button at the top of the handle and remove the bin from the machine.

Press the button again to open the bin base and release the dust.

This can be done directly into a Bin, or into a bag wrapped around the cyclone.