How to use your machine
In the box
Here's what you'll see when you unpack your Dyson Cinetic Big Ball™ vacuum.
Using the tools
Get the best from your machine by using the right tools for each task.
Your Dyson Cinetic Big Ball™ vacuum
Get to know the main parts of your machine.
Storing your machine
How to correctly store your Dyson Cinetic Big Ball™ vacuum.
Emptying the bin
How to empty the bin hygienically.
The Dyson guarantee
'How to' videos
To help you get the most from your machine. Quick and easy.
Tailored reminders that will keep your machine working at its best, for longer.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Phone and live chat. The right advice for your machine, from real Dyson people.
Free Dyson parts and labour
Replacement parts or repairs if something goes wrong during your guarantee period.
If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast.
We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.