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Dyson 360 Eye™ robot vacuum

Let's get your machine working.

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Washing the filters - video

Please follow the steps in the video.

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Please select the appropriate option

Cleaning modes

Your robot can perform a clean starting from the dock or off the dock.

Start from the dock

With the bin empty, place the machine on its dock.

Press the power button and the machine will begin cleaning the surrounding area.

If necessary, the robot will automatically return to the dock to charge during the cleaning process.

You can pause the clean by pressing the power button. Press it again to resume cleaning.

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Start from the dock

With the bin empty, place the machine on the floor of the room to be cleaned.

Press the power button and the machine will begin cleaning the surrounding area.

When the battery is low the machine will return to its starting point and switch off.

You can pause the clean by pressing the power button. Press it again to resume cleaning.

Is there anything else we can help you with?

Know your robot - the top

Power button.

USB port (behind the post-filter).

Cyclone release catch.

Unique 360o vision system.

Sensors.

Finger hold.

Infrared LED.

Cyclone and clear bin.

Please select the next area

Know your robot - the base

Carbon fibre Brush bar.

Charging contacts

Tracks.

Please select the next area

Know your robot - the dock and charger

Charger

Power socket

'Power on' indicator

Charging contacts

Please select the next area

Know your robot - the filters

Pre-filter

Post-filter

Check and wash the filters regularly according to the instructions to maintain the robot's performance.

Please select the next area

Charge time - 2 hours 45 minutes

Charge time is approximate, as it depends on several factors, including the amount of battery charge remaining, the operating temperature and whether the charge occurs before or during a clean.

If the battery runs low during a clean, the robot will return to its dock to recharge. Once fully charged, it will resume the clean. You must start the machine on the dock for automatic charging to occur. If you start the machine away from the dock, the machine will not automatically return to the dock to charge.

Run time - 45 minutes

Run time is approximate, it can be influenced by several factors, including how long the robot has been charging for and the cleaning environment in which it is operating.

Is there anything else we can help you with?

Quick start guide

This video is a quick guide to getting started with your Dyson 360 eye robot.

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Serial number and password location

  • The serial number and passcode can be found on the rear of the instruction manual or on the Main body of the machine behind the bin.

NB: The robots passcode is made up of numbers and lower case letters only, so '0' is definitely the number zero. The number '1' and the letter 'l' (L) may look similar, as may the letters 'j' (J) and 'i' (I).

  • The serial number is listed if you view all devices connected to your network through your router settings on your PC, phone or tablet.
  • The serial number can also be found In the app if you have registered it.

Is there anything else we can help you with?

Set up the charger

Open the charging dock to 90° and place it against the wall.

Plug in the charger and wrap surplus cable around the plug.

The charger will fit in either side of the dock.

Ensure no objects are within 50 cm (20 inches) of the charging dock.

Place the machine on the dock.

A blue pulsing light indicates that the machine is charging.

A solid blue light shows when the battery is fully charged.

If the battery runs low during a clean, the robot will return to its dock to recharge. Once fully charged, it will resume the clean. You must start the machine on the dock for automatic charging to occur. If you start the machine away from the dock, the machine will not automatically return to the dock to charge.

Charge time - 2 hours 45 minutes

Charge time is approximate, as it depends on several factors, including the amount of battery charge remaining, the operating temperature and whether the charge occurs before or during a clean.

If the battery runs low during a clean, the robot will return to its dock to recharge. Once fully charged, it will resume the clean. You must start the machine on the dock for automatic charging to occur. If you start the machine away from the dock, the machine will not automatically return to the dock to charge.

Run time - 45 minutes

Run time is approximate, it can be influenced by several factors, including how long the robot has been charging for and the cleaning environment in which it is operating.

Is there anything else we can help you with?

Taking your machine out of the country of origin

We’ll do everything we can to help if you decide to take your machine abroad, but we don’t recommend it for the following reasons:

  1. The machine has only been tested to comply with the safety regulations of the country of origin
  2. Some countries run a different electricity supply.
  3. Different plugs are used in different countries, and Dyson advise against using a transformer or plug adaptor.
  4. We believe it’s important to offer excellent aftersales support. Not all Dyson territories are able to support all the product ranges, and may not be able to supply parts or repair these products.

It is for these reasons the guarantee expressly states that the machine is only to be used in the country of origin.

Is there anything else we can help you with?

What's in the box?

Robot

Dock

Charger

Instruction pack

Is there anything else we can help you with?

Power button

To switch ‘ON’, press the power button until the blue lights come on.

To pause and unpause during a clean, press the power button.

When the robot is paused, the pause icon will pulse.

When the robot is cleaning, the pause icon will be solid.

To switch ‘OFF’, press the button until the lights go out.

Is there anything else we can help you with?

Preparing the room

Narrow cables and fabric that may become entangled in the brush bar or tank tracks.

Mats and rugs that are particularly thin or those with deep pile, as well as flooring items with tassels.

Light, loose material such as magazines, papers and sharp items that can be sucked into the robot.

Liquid spills, which can cause damage to the robot.

Bags, shoes or other objects that obscure drops in the room.

Fragile items that may be damaged if bumped into by the robot.

NB: The robot cleans using a vision system: so that it can operate successfully, ensure there is adequate lighting in the room

Is there anything else we can help you with?

Dock placement

The robot cleans in 5x5m grids, centred on the dock. The machine will clean each 5x5m section before moving on to the next.

Position the Dock against a wall at least 50cm from any furniture or other objects.

The machine must have a clear view of the room from the dock. Do not position it under a table, house plant or other overhanging object.

Is there anything else we can help you with?

How the robot navigates

The Robot cleans using a vision system: so that it can operate successfully, ensure there is adequate lighting in the room.

The robot drives out 1m into the room with the Brush bar turned off.

The robot then cleans in 5mx5m grids, centred on the dock. The machine will clean each 5mx5m section before moving on to the next.

It will work around any obstacles in each section until all of the floor space has been covered before returning to the dock.

NB: If you start the machine off the dock, the first grid will be created using the starting point as the centre of the first grid. This will also be the end point of the cleaning session.

Is there anything else we can help you with?

Please select the appropriate option

Post-filter checks

This can be resolved checking the post-filter is in place correctly.

Press the circular post-filter cover button to remove from the machine.

Pull out the post-filter and reinsert.

Reconnect the post-filter cover and retest.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Check the Brush bar

Press the cyclone pack release button and remove the cyclone pack.

Using a coin, undo the Brush bar end cap by turning a quarter turn anti-clockwise.

Remove the Brush bar and remove any hair, threads and debris from the Brush bar.

Place the machine upside down, ensuring that the camera is on a soft, non-scratch surface.

Check the duct inside the Brush bar housing for blockages and remove as necessary.

Check the Brush bar and end cap for signs of damage.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Check the bin and cyclone

Please follow the steps in the video.

Has checking the bin and cyclone resolved the problem?

Washing the filters - video

Please follow the steps in the video.

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

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Wash the filters

Press the button on the top of the machine to remove the bin and cyclone.

Pull the pre-filter out from behind the bin.

Press in and hold the filter release button and slide out the post-filter cover.

Wash both filters and the post-filter cover with cold water only.

  • WARNING: Do not use detergent, do not wash in a dishwasher or washing machine.
  • Shake the filter to remove debris and excess water.
  • Repeat the wash/shake cycle until the water runs clear.

Allow to dry naturally for a minimum of 24 hours.

Has this resolved the problem?

Check the bin and cyclone

Press the cyclone pack release button and remove the cyclone pack.

Lift the cyclone out of the clear bin and empty the contents into a bin.

Clean the shroud using a dry cloth or soft brush.

Check inside the cyclone for any blockages, remove as necessary and check all seals for damage.

Check the duct behind the bin and cyclone for blockages and remove as necessary.

Rebuild and test the machine

Has checking the bin and cyclone resolved the problem?

Please select the appropriate option

Provide adequate lighting for the robot to navigate; ensure your dock is not in direct sunlight.

Charging advice

When cleaning a large area the robot will return to the dock to re-charge mid-clean before heading out to continue cleaning again. This is normal behaviour.

If lighting changes while the robot is on the dock, the robot may delay going out to clean again for up to 3 hours.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

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Provide adequate lighting for the robot to navigate; Ensure your dock is not in direct sunlight.

Charging advice

When cleaning a large area the robot will return to the dock to re-charge mid-clean before heading out to continue cleaning again. This is normal behaviour.

If lighting changes while the robot is on the dock, the robot may delay going out to clean again for up to 3 hours.

Has charging advice resolved the problem?

Check the contacts

If the robot is not docked correctly, the contacts may over heat and cause a thermal cut out.

In this situation, the robot will reverse off the dock and attempt to re-dock to continue charging.

Press the cyclone pack release button and remove the cyclone pack.

Check the contacts on the robot are not obstructed, and wipe them clean with a dry cloth.

Check the contacts on the dock are not obstructed, and wipe them clean with a dry cloth.

Has cleaning the contacts resolved the problem?

Check the charging dock

Check that power is going to the charging dock. The 'power on' indicator panel should illuminate blue on the base of the dock. Ensure the plug is fully inserted into the socket.

Check that the docking targets are folded out correctly and are not obstructed. The targets should be parallel to the wall and facing out to the room.

Try plugging the charging cable into the other side of the dock.

Place the machine on the charging dock.

Does the battery icon appear on the machine?

Dock issue

This indicates the machine is charging and the dock is funtioning correctly, however the lights on the dock may have a fault.

Are the lights on the dock showing?

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

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Charging help

This is normal. The robot consumes a small amount of power on the dock to maintain some of its electronic systems.

Robot will charge periodically every 1-2 hours even if left on the dock without vacuuming.

Has charging advice resolved the problem?

Check the charging dock and contacts

Press the cyclone pack release button and remove the cyclone pack.

Check the contacts on the robot and the dock are not obstructed, and wipe them clean with a dry cloth.

Check the contacts on the dock are not obstructed, and wipe them clean with a dry cloth.

Check that power is going to the charging dock. The 'power on' indicator panel should illuminate blue on the base of the dock. Ensure the plug is fully inserted into the socket.

Check that the docking targets are folded out correctly and are not obstructed. The targets should be parallel to the wall and facing out to the room.

Try plugging the charging cable into the other side of the dock.

Place the machine on the charging dock.

Does the battery icon appear on the machine?

Does the machine display any lights?

Place the machine on the charging dock

Set up the charger.

Open the charging dock to 90° and place it against the wall.

Plug in the charger and wrap surplus cable around the plug.

The charger will fit in either side of the dock.

Ensure no objects are within 50 cm (20 inches) of the charging dock.

Place the machine on the dock.

  • A blue flashing light indicates that the machine is charging.

  • A solid blue light shows when the battery is fully charged.

If the machine's battery is running low during a cleaning session, it will return to the dock automatically to recharge.

Does a light appear on the power button?

Lights

Your robot has three types of lights.

5 status lights

Pause light

Battery light

Each light may appear

Red - your machine has a fault (red lights will normailly appear alongside a blue pause light)

Blue - your machine is working normally

Pink - your machine is performing a software update

What colour lights are showing?

Connectivity issues

The robot has detected it can't log into the network.

Ensure your router is connected to the wall socket and you have good signal strength and internet access from the position of the robot's dock.

Check that your phone/tablet device is running the latest version of a compatible operating system.

Download the latest version of the Dyson Link app from your device's app store or marketplace.

Dyson Link app and connectivity

If this is your first time connecting, please select 'Connection journey'.

If you are experiancing an issue connecting, please select 'Connection failure'.

If you have already connected but are experiencing issues with your app, please select 'Post connection troubleshooting'.

Dyson Link App

You can download the latest version from the Google Play store or Apple iTunes.

Your My Dyson account

Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account using the options available when you first open it.

To set up an account you will require a valid email address and password.

Have you successfully logged into the app?

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

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Simply tap on the 'Add a machine' button to begin the connection process.

Is this the first time connecting your machine?

The Dyson Link app uses WiFi to connect to your machine.

Dock placement

Open the charging dock to 90° and position the dock against a wall at least 50cm from any furniture or other objects.

The machine must have a clear view of the room from the dock. Do not position it under a table, house plant or other overhanging object.

Plug in the charger and wrap surplus cable around the plug. The charger will fit in either side of the dock.

Please ensure the plug is fully inserted into the dock.

The 'power on' indicator panel should illuminate blue on the base of the dock.

Please switch on or place on charge

To begin, please switch on your robot and place it on to charge. Your machine will require power throughout the connection process.

Please ensure the device's flight mode is turned off.

Select your machine by choosing 'Robot vacuums' and then your model of robot.

Remove and replace the robot

Remove and replace the robot from it's dock.

The robot's WiFi light will illuminate blue indicating it is broadcasting. After a 30 second period it is ready to connect.

Please continue to the next screen by selecting 'Okay, got it'

Has the WiFi light illuminated and stayed solid

Home WiFi password

Please have your home WiFi password to hand. You may need this later.

Please ensure the network shown on your screen is your home network, and it does not belong to your Dyson product or to a public network.

You must connect your Dyson product to the same WiFi network that your device is connected to.

Are you connected to your home network?

WiFi settings

To select an alternate WiFi network to the one you are connected to, leave the Dyson Link app and go into your device's WiFi settings.

Once in your device's settings, select the WiFi option and choose your home WiFi network.

You must connect your Dyson product to the same WiFi network that your device is connected to.

Please ensure the devices WiFi is activated and that flight mode is turned off.

When you have connected to your home WiFi, please go back to the Dyson Link app and press 'Get started'.

Are you now connected to your home network?

Adding a machine

Select 'Get started' on your Dyson Link app.

The Dyson Link app will perform a WiFi scan for products.

Please select the type of device you are using

Please select the next step

Activate the WiFi

The machine has its own WiFi signal which must be activated to complete connection.

The robot's WiFi light will illuminate blue indicating it is broadcasting.

Should this no longer be the case, please remove and replace the robot from it's dock.

The robot's WiFi light will illuminate blue indicating it is broadcasting. After a 30 second period it is ready to connect.

Password location

The serial number and passcode can be found on the rear of the instruction manual or on the Main body of the machine behind the bin.

Entering the password

After locating your machine's password, please continue to the next screen by selecting 'Okay, got it'

The Dyson Link app will now prompt you to enter the machine's password.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

To continue, please press 'OK, got it' at the bottom of the screen.

Has your device detected your machine?

The machine requires a strong and stable WiFi signal in the home.

If possible, please try relocating the machine closer to your WiFi router. If there is more than one router in the home, ensure you are relocating the machine closer to the router you intend to connection both your machine and device to.

Please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.

Retrying connection

To preform another scan for your machine, please press the 'Retry' button.

Should a error message be dispalyed on your device, the connection process will need to be restarted. Please select 'Activating the WiFi'.

If you have already followed the above advise and are still experiencing an issue, please select 'Issue not resolved'.

Please select the appropriate option

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

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The Dyson Link app will now prompt you to enter the machine's password.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

To continue, please press 'Submit' at the bottom of the screen.

Please select the next step

Enter the home WiFi password

Please enter the WiFi password for the home network you are connected to.

To continue, please press 'Submit' at the bottom of the screen.

Please select the next step

Confirming connection

Whilst your connection is being confirmed, the app will display information about your machine, including it's controls, what information you can get from your machine and how to get the best out of Dyson technology.

Has your machine successfully connected?

You may need to allow extra time for the device to load.

However, if it is taking longer than expected, please press the 'Continue' button.

Incorrect password

If you are seeing a notification which reads "Please check your password is correct", please re-enter the 8-letter password, paying attention to how the password has been made up.

If there are any special characters in the home WiFi password, such as exclamation, punctuation or question marks, you may need to change the password and remove these from it. This can be done via the router settings.

Your WiFi password should be printed either underneath the router, on the back, of the router on a removable tab, which can be removed from the router. Additionally, it may also be printed on the box your router came in. Take care to enter the correct characters, as some letters and numbers look similar, such as 'I' and '1', and 'O' and '0'.

Your device will continually prompt you to enter the machine's 8-letter password until it has been entered successfully.

If you are satisfied that the above criteria and recommendations have already been met but you are still experiencing an issue, please select 'Issue not resolved'.

Has your machine now successfully connected?

If the connection is unsuccessful, an error message prompt should appear on the devices display.

Are you seeing an error message?

Connection failed

Slow response

Which error message are you seeing?

WiFi signal

The machine requires a strong and stable WiFi signal in the home.

If possible, please try relocating the machine closer to your WiFi router. If there is more than one router in the home, ensure you are relocating the machine closer to the router you intend to connection both your machine and device to.

Please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.

Device proximity

The device you are using requires a strong and stable WiFi connection to the machine.

To achieve this please ensure that your device remains close to the machine throughout the connection process and that the machine is plugged in and switched on.

Please remove and replace the robot from it's dock.

The robot's WiFi light will illuminate blue indicating it is broadcasting. After a 30 second period it is ready to connect.

Close the Dyson Link app and clear it from your recently used apps.

Re-open the Dyson Link app.

What is the machine's WiFi light showing?

Simply tap on the 'Add a machine' button to begin the connection process.

Is your machine showing in the discoverable list?

Simply tap on the machine to select it.

The serial number of your machine will appear beneath the machine's name.

Please select the next step

Password location

The serial number and passcode can be found on the rear of the instruction manual or on the Main body of the machine behind the bin.

Entering the password

After locating your machine's password, please continue to the next screen by selecting 'Okay, got it'

The Dyson Link app will now prompt you to enter the machine's password.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

Please select the next step

Confirming connection

Whilst your connection is being confirmed, the app will display information about your machine, including it's controls, what information you can get from your machine and how to get the best out of Dyson technology.

Has your machine successfully connected?

Slow response

You may need to allow extra time for the device to load.

However, if it is taking longer than expected, please press the 'continue' button.

Has your machine now successfully connected?

Retry connection

If this is the first time this error has appeared on your device, please select 'Retry'.

Please ensure that the password has been entered correctly, paying close attention to how the password has been made up.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

If you have already restarted the connection journey and are still experiencing an issue, please select 'Issue not resolved'.

Please select the appropriate option

Please ensure that your device has a strong and stable connection to your home WiFi.

Is your machine showing in the discoverable list?

Reset the robot's WiFi

Your robot is automatically set to periodically send out a Wi-Fi signal that can be picked up as a local network (also called ‘Wi-Fi’ mode). If desired this mode can be reset by following the instructions below:

Download the 'Reset Wi-Fi' software from the Dyson website on to a USB stick without renaming it. The USB stick must have at least 256MB of free space and must have no other files or folders on it.

The USB stick must be unencrypted and formatted to FAT32 or MS-DOS (FAT)

Please Note: For some web browsers, the file may be displayed in the browser instead of prompting you to download it. If this happens, select ‘File’ then ‘Save As’ (or equivalent steps for your specific browser) to save the file on to your USB

Remove the post-filter from the robot and insert the USB stick into the USB port on the back of the machine

Place the robot on a powered dock and ensure it is charging. Press and hold the power button until a ring of pink lights flash to indicate that the robot has started the upgrade.

The software will automatically reset the Wi-Fi mode.

Once complete the robot will turn off.

Remove the USB and replace the filter and filter cover. The robot is now ready to use as normal

By resetting the machine you will need to restart the connection journey, please select 'Connection journey'.

If you have already reset the machine and are still experiancing an issue, please select 'Issue not resolved'

Please select the appropriate option

Machine connected

Your machine is now connected to your Dyson Link app.

Please follow the rest of the steps to complete the set-up process.

Bypass ownership?

The owner of this machine will continue to have access to it, be able to control it, and view its data.

If you are happy with this, please press 'OK' below.

Has the Dyson Link app now set up successfully?

Connection issues

If you have experienced an issue after completing the setup process, please do the following:

Close the Dyson Link app and clear it from your recently used apps.

Relocate the machine and docking station closer to your WiFi router to ensure a stronger, more stable signal. This should be the one that your machine was previously connected to.

Plug the dock back in, turn it on at the wall, place the machine on the dock and take it out of standby mode. The WiFi light on the machine will turn solid blue, indicating a solid connection.

Re-open the Dyson Link app and await a connection on the home screen.

Are you now connected to your home network?

Taking ownership

If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.

Please select the next step

Naming your robot

To personalise the machine and use it with voice control services, give it a name.

Please select the next step

Select location

Please select a location from the list shown on your device before submitting and confirming your selection.

Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.

Please select the next step

Select date

Please press 'select date' and tap the date you purchased your machine. We'll need this for your guarantee.

It is recommended that you keep hold of your proof of purchase.

Please select the next step

Auto update

Please ensure 'Auto-update' is turned on.

This will make sure you automatically receive the latest features and your app functions correctly.

Has the Dyson Link app now set up successfully?

A solid blue WiFi light indicates that the machine is broadcasting and awaiting a connection.

Simply tap on the 'Add a machine' button to begin the connection process.

Are you connected to your home network?

Loading bar

The Dyson Link app will display a loading bar, indicating the overall progress of connection.

Should the connection fail, please refer to the bar's overall progress and select the appriopriate option to proceed.

At which point did the connection fail?

Router settings

The appliance will only connect to the 2.4 GHz network.

Your device will need to be connected to the same network as the appliance for initial set up.

To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer’s website. You will need to check that any other devices you have connected to your router will not be affected before changing this.

The router will need to be set to WPA or WPA2. Dyson connective products are not compatible for WEP encryption.

Incorrect password

Please ensure that the home WiFi password has been entered correctly.

If there are any special characters in the home WiFi password, such as excalmation, punctuation or question marks, you may need to change the password and remove these from it. This can be done via the router settings.

Your WiFi password should be printed either underneath the router, on the back, of the router on a removable tab, which can be removed from the router. Additionally, it may also be printed on the box your router came in. Take care to enter the correct characters, as some letters and numbers look similar, such as 'I' and '1', and 'O' and '0'.

WiFi signal

The machine requires a strong and stable WiFi signal in the home.

If possible, please try relocating the machine closer to your WiFi router. If there is more than one router in the home, ensure you are relocating the machine closer to the router you intend to connection both your machine and device to.

Please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.

Please remove and replace the robot from it's dock.

The robot's WiFi light will illuminate blue indicating it is broadcasting. After a 30 second period it is ready to connect.

Close down the app and restart.

By restarting the app you will need to restart the connection journey, please select 'Connection journey'.

Otherwise, if you are satisfied that the above criteria and recommendations have already been met but you are still experiencing an issue, please select 'Issue not resolved'.

Please select the appropriate option

Connection issues

Please ensure that your device remains close to the home WiFi router throughout the pairing process and that the machine is plugged in and switched on.

Continue connection

The connection could still be taking longer than expected, please press the 'Continue' button again.

Has your machine now successfully connected?

Please remove and replace the robot from it's dock.

The robot's WiFi light will illuminate blue indicating it is broadcasting. After a 30 second period it is ready to connect.

Close down the app and restart.

Re-open the Dyson Link app and await a connection on the home screen.

Does the machine appear on the Dyson Link app's home screen?

Checking WiFi light

Check the WiFi light illuminates.

What is the machine's WiFi light showing?

Connection Successful

The machine has been successful connected to the Dyson Link app.

Configure

If you wish to familiarise yourself with the machine and configure its settings, please select 'Using the Dyson Link app'.

Alternatively, please chose 'Issue resolved'.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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The Dyson Link app helps you get the very best from your Dyson machine. With our connective features, you can activate, schedule and track your machine, weather you are at home or away.

By connecting to your Dyson robot vacuum, you can:

Control, activate or pause your robot, remotely.

Schedule and track cleans.

Switch between power modes, mid-clean.

Explore where your robot's cleaned, with activity maps.

Receive software updates and access product guides.

Checking your machines software information

To check your machines software information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

from here, navigate to the software option. Here you can check the software version and enable/disable auto-update.

We recommend that auto-update is turned on.

Activity

Here you can view an overview of the cleans carried out by your robot.

Only the last 5 cleans are stored, and the map will only be stored if the clean completes.

The robot will update this page once it has completed its cleaning and returned to the dock.

How to add a machine to the Dyson Link App

On the app's main menu simply select 'Add machine'.

Please note. You will need to be connected to a Wi-Fi network and you will need your Dyson machine's Wi-Fi information. We will guide you on how to find this, as you connect your machine.

User selection

Removing and or resetting the robot has different affect for the each user.

Please select the appropriate option

Remove robot

This will permanently remove the robot from the Dyson Link app. For you and all other connected users.

Remove and reset robot

This will permanently remove the robot from the Dyson Link app. For you and all other connected users. This will also restore all of the default factory settings.

Remove robot

This will permanently remove the robot from the Dyson Link app. It will still be available for other users and will retain schedule and Wi-Fi settings.

Remove and reset robot

This will permanently remove the robot from the Dyson Link app. It will still be available for other users and will retain schedule and Wi-Fi settings. Other users will need to reconnect to start using it again.

Quiet

For quieter cleaning and longer run time.

Max

For maximum suction.

Cleaning schedule

The robot is designed to clean autonomously, without the need for you to supervise it.

On this page you can specify when it should start cleaning your home, select individual days or daily clean and change the start time.

NB: Only one clean can be scheduled per day.

Changing the user

The new user will need to complete the connection journey on their device and when asked 'Are you the machine's new owner?', they will need to select 'Yes, I own this machine'.

Please note. You will need to be connected to a Wi-Fi network and you will need your Dyson machine's Wi-Fi information. We will guide you on how to find this, as you connect your machine.

Please select the next step

Enter the home WiFi password

Please enter the WiFi password for the home network you are connected to.

To continue, please press 'Submit' at the bottom of the screen.

Please select the next step

Activate the WiFi

The machine has its own WiFi signal which must be activated to complete connection.

The robot's WiFi light will illuminate blue indicating it is broadcasting.

Should this no longer be the case, please remove and replace the robot from it's dock.

The robot's WiFi light will illuminate blue indicating it is broadcasting. After a 30 second period it is ready to connect.

Password location

The serial number and passcode can be found on the rear of the instruction manual or on the Main body of the machine behind the bin.

Entering the password

After locating your machine's password, please continue to the next screen by selecting 'Okay, got it'

The Dyson Link app will now prompt you to enter the machine's password.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

To continue, please press 'OK, got it' at the bottom of the screen.

The machine should appear as a network in your device's WiFi settings.

Simply open the device's WiFi settings and chose your machine from the network list. You will need your product's WiFi password to complete this stage.

Once the device is connected to your machine WiFi network, a notification will appear from the Dyson Link app prompting you to continue the connection journey.

Tap the notification to continue.

If the Dyson Link app has had its notifications switched off or the notification does not appear, you will need to manually reopen the Dyson Link app.

Has the machine begun the pairing process?

Incorrect password

If you are seeing an incorrect password error, please re-enter the 8-letter password, paying attention to how the password has been made up.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

The password can be found in the following places:

Underneath the purifier's filter

On the front of the operating manual

On the remote control packaging

On a removable sticker on the front of the purifier

Your device will continually promoted you to enter the machine's 8-letter password until it has been entered successfully.

At which stage it will continue the pairing process.

The only instances where a notification will not be generated is if have you exited the Dyson Link app before being prompted to do so. In which case, you will need to restart the connection journey.

Please select 'No' on the next step.

Has the machine now begun the pairing process?

If you have followed the recommendations on the previous step and have still been unable to continue the pairing process, please restart the Connection journey by selecting 'Connection journey'.

If you have already restarted the connection journey and are still experiencing an issue, please select 'Issue not resolved'.

Please select the appropriate option

Please wait for the machine to complete the automatic pairing process.

Has your machine successfully paired?

Confirming connection

Whilst your connection is being confirmed, the app will display information about your machine, including it's controls, what information you can get from your machine and how to get the best out of Dyson technology.

Has your machine successfully connected?

Slow response

You may need to allow extra time for the device to load.

However, if it is taking longer than expected, please press the 'Continue' button.

Please ensure that the home WiFi password has been entered correctly.

If there are any special characters in the home WiFi password, such as exclamation, punctuation or question marks, you may need to change the password and remove these from it. This can be done via the router settings.

Your WiFi password should be printed either underneath the router, on the back, of the router on a removable tab, which can be removed from the router. Additionally, it may also be printed on the box your router came in. Take care to enter the correct characters, as some letters and numbers look similar, such as 'I' and '1', and 'O' and '0'.

Your device will continually promoted you to enter the home WiFi password until it has been entered successfully.

Has your machine now successfully connected?

Loading bar

The Dyson Link app will display a loading bar, indicating the overall progress of connection.

Should the connection fail, please refer to the bar's overall progress and select the appriopriate option to proceed.

Continue connection

The connection could still be taking longer than expected, please press the 'Continue' button again.

Has your machine now successfully connected?

Connection issues

The machine requires a strong and stable WiFi signal in the home.

If possible, please try relocating the machine closer to your WiFi router. If there is more than one router in the home, ensure you are relocating the machine closer to the router you intend to connection both your machine and device to.

Please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.

Please remove and replace the robot from it's dock.

The robot's WiFi light will illuminate blue indicating it is broadcasting. After a 30 second period it is ready to connect.

Close down the app and restart.

To fully close down the app in iOS, double click your devices home button and swipe the app upwards.

Re-open the Dyson Link app and await a connection on the home screen.

Does the machine appear on the Dyson Link app's home screen?

Router settings

The appliance will only connect to the 2.4 GHz network.

Your device will need to be connected to the same network as the appliance for initial set up.

To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer’s website. You will need to check that any other devices you have connected to your router will not be affected before changing this.

The router will need to be set to WPA or WPA2. Dyson connective products are not compatible for WEP encryption.

Incorrect password

Please ensure that the home WiFi password has been entered correctly.

If there are any special characters in the home WiFi password, such as excalmation, punctuation or question marks, you may need to change the password and remove these from it. This can be done via the router settings.

Your WiFi password should be printed either underneath the router, on the back, of the router on a removable tab, which can be removed from the router. Additionally, it may also be printed on the box your router came in. Take care to enter the correct characters, as some letters and numbers look similar, such as 'I' and '1', and 'O' and '0'.

WiFi signal

The machine requires a strong and stable WiFi signal in the home.

If possible, please try relocating the machine closer to your WiFi router. If there is more than one router in the home, ensure you are relocating the machine closer to the router you intend to connection both your machine and device to.

Please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.

Please remove and replace the robot from it's dock.

The robot's WiFi light will illuminate blue indicating it is broadcasting. After a 30 second period it is ready to connect.

Close down the app and restart.

To fully close down the app in iOS, double click your devices home button and swipe the app upwards.

By restarting the app you will need to restart the connection journey, please select 'Connection journey'.

Otherwise, if you are satisfied that the above criteria and recommendations have already been met but you are still experiencing an issue, please select 'Issue not resolved'.

Please select the appropriate option

WiFi signal

The machine requires a strong and stable WiFi signal in the home.

If possible, please try relocating the machine closer to your WiFi router. If there is more than one router in the home, ensure you are relocating the machine closer to the router you intend to connection both your machine and device to.

Please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.

Device proximity

The device you are using requires a strong and stable WiFi connection to the machine.

To achieve this please ensure that your device remains close to the machine throughout the connection process and that the machine is plugged in and switched on.

Please remove and replace the robot from it's dock.

The robot's WiFi light will illuminate blue indicating it is broadcasting. After a 30 second period it is ready to connect.

Close the Dyson Link app and clear it from your recently used apps.

To fully close the app in iOS, double click your devices home button and swipe the app upwards.

Re-open the Dyson Link app.

What is the machine's WiFi light showing?

Remaining close to your machine

Please ensure that your device remains close to the machine throughout the pairing process and that the machine is on a powered dock and that the battery light is illuminated blue.

Should a 'Connection failed' message be displayed on your device, the Connection journey will need to be restarted.

Before restarting the Connection journey, please switch the machine off at the wall and unplug it.

Plug the dock back in, turn it on at the wall, place the machine on the dock and take it out of standby mode. The WiFi light on the machine will turn solid blue, indicating that it is broadcasting and awaiting a connection.

If you have already restarted the connection journey and are still experiencing an issue, please select 'Issue not resolved'.

Please select the appropriate option

Retry remove and replace

Remove and replace the robot from it's dock.

The robot's WiFi light will illuminate blue indicating it is broadcast. After a 30 second period it is ready to connect.

Please continue to the next screen by selecting 'Okay, got it'

Has the WiFi light illuminated and stayed solid

Dock placement

Open the charging dock to 90° and position the dock against a wall at least 50cm from any furniture or other objects.

The machine must have a clear view of the room from the dock. Do not position it under a table, house plant or other overhanging object.

Plug in the charger and wrap surplus cable around the plug. The charger will fit in either side of the dock.

Please ensure the plug is fully inserted into the dock.

The 'power on' indicator panel should illuminate blue on the base of the dock.

Please switch on or place on charge

To begin, please switch on your robot and place it on to charge. Your machine will require power throughout the connection process.

Please ensure the device's flight mode is turned off.

Select your machine by choosing 'Robot vacuums' and then your model of robot.

Remove and replace the robot

Remove and replace the robot from it's dock.

The robot's WiFi light will illuminate blue indicating it is broadcasting. After a 30 second period it is ready to connect.

Please continue to the next screen by selecting 'Okay, got it'

What is the machine's WiFi light showing?

This symbolism that the machine is already connected to a WiFi network.

Close the Dyson Link app and clear it from your recently used apps.

To fully close the app in iOS, double click your devices home button and swipe the app upwards.

On an Android device you can close the app in the recent applications menu.

Re-open the Dyson Link app and tap on the 'Add a machine' button.

Is your machine showing in the discoverable list?

A solid blue WiFi light indicates that the machine is broadcasting and awaiting a connection.

Home WiFi password

Please have your home WiFi password to hand. You may need this later.

Please ensure the network shown on your screen is your home network, and it does not belong to your Dyson product or to a public network.

You must connect your Dyson product to the same WiFi network that your device is connected to.

Are you connected to your home network?

App version

Please ensure you have the latest version of the Dyson Link App installed on your device.

To ensure that you have the most recent version installed on your device, please check the App store for pending updates. If there is no update pending, your app already has the latest version installed.

Please select the appropriate option

If the app is displaying a 'robot offline' or 'robot switched off' message but you believe the robot to be online, please try the following:

  • Click the refresh button on the app.
  • Close down the app and restart.

To fully close down the app in iOS, double click your devices home button and swipe the app upwards.

On an Android device you can fully close down the app in the recent applications menu.

Please ensure when trying to reconnect your robot that it is turned on and Wi-Fi is enabled and working.

Test your Wi-Fi connection by opening a browser window in your device to check that you have a working internet connection. If not, please check your router and home connection and fix your Wi-Fi connection before checking the robot's connection to your app again.

The robot appearing offline may be due to a weak Wi-Fi connection. Please ensure your router and charging dock with your robot are in close proximity to each other. If you are trying to clean rooms that are too far away from your router, you may have to manually move the robot to clean without connected capacity.

To do this, simply place plug the charging dock into the room you want to clean, place the robot on the dock, and press the power button. The robot will then clean your room and return to its dock once completed to charge.

If the robot begins cleaning from a dock placed in an area with Wi-Fi and during its clean moves into an out of range area, this should not cause a problem to the clean. The robot will return to the dock once the clean is completed . However please be aware that if the robot goes out of Wi-Fi range during the clean, you will not be able to remotely control it with the Dyson Link app.

Power cycle

You can power cycle the robot to reset the Wi-Fi. To do this, place the robot on the charging dock, ensuring the battery light illuminates when the robot is on the dock.

Lift the robot off the dock for 10 seconds, then place back on the dock and refresh the Dyson Link app.

If you have gone through the above checks and recommendations, and the robot is now appearing online, please select 'Resolved' .

Otherwise, if you are satisfied that the above criteria and recommendations have already been met but you are still experiencing an issue, please select 'Issue not resolved'.

Please select the next step

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Please select the type of device you are using

Problem setting up the app

Please ensure that the device (e.g. iPhone or Android) has a stable internet connection and that you have download the latest version for the Dyson Link app from the Google Play store or Apple iTunes.

The Dyson Link App is compatible with Apple iPhone, Apple iPod touch, Apple iPad and Android mobile phones only.

You will be unable to download the app if you are not running a compatible version of your phone's operating system. Please check the Google Play store page or Apple iTunes store page for a list of compatible devices.

Please also ensure you have sufficient space on your device for the app.

Have you now successfully set up the app?

Connecting to WiFi

The WiFi light on your robot will pulse whilst connecting.

When connected the light will turn OFF; if the robot fails to connect the light will become solid again.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Robot cleaning

This indicates that the robot is performing a clean.

Has this resolved the problem?

Robot paused

Press the power button to unpause the robot.

Does the robot resume cleaning using the power button?

Restart the machine

Place the machine on the docking station to reset the machine.

A blue light should appear to indicate the machine is on charge.

This will restart the machines cleaning program if a fault occurred during a clean.

If the machine was not mid-clean, press the power button to start a clean to ensure the issue has been resolved.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

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2/5 Average

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Robot charged

This indicates that the machine is fully charged.

Robot is ready to start cleaning activity.

To switch 'ON' press the power button until the blue lights come on.

NB: Your robot cleans using a vision system; for the machine to operate, ensure that there is adequate lighting in all areas.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Battery low

This indicates that the battery is low and the machine is heading back to charge or the machine is on the dock charging.

Once fully charged the battery light will turn solid and the robot can restart cleaning activity.

NB: Your robot cleans using a vision system; to operate successfully, ensure that there is adequate lighting in all areas.

Has this resolved the problem?

Check the environment.

Robot requires adequate lighting to navigate around the room.

Please check the room is well illuminated and try again.

In direct sunlight please try in another location e.g. middle of the room.

Check all sensor covers and the 360 eye camera for dirt, fingerprints or smears.

Wipe with a soft dry, microfibre cloth to clean.

Has checking the environment and sensor covers resolved the problem?

Check the machine on flat surface

Place the machine on a flat floor space and press the power button to start cleaning.

Has checking the machine on a flat surface resolved the problem?

Checks

This can be caused by the following:

Battery critically low

Lost

Software crash

Machine has attempted to dock and is unable to

Place the machine back on the charging dock.

Restart the machine and it will start a new cleaning session.

Clean the sensors

Check all sensor covers and the navigational camera for dirt, fingerprints or smears.

Wipe with a soft, dry, microfibre cloth to clean. Do not use cleaning fluids, liquids or sprays of any kind.

Is there anything else we can help you with?

Clean the sensors

Check all sensor covers and the navigational camera for dirt, fingerprints or smears.

Wipe with a soft, dry, microfibre cloth to clean. Do not use cleaning fluids, liquids or sprays of any kind.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

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One red fault light displayed

The robot uses a Dyson digital motor with its own blockage protection. When the motor detects a blockage it will pulse a number of times to test the blockage.

Certain floor types such as rubber backed mats, loose lino and bath mats on lino can cause the machine to pulsate.

Try on a different floor type

Place the robot on a different non-restrictive surface and retest the machine.

Please follow the steps in the video.

Has checking the floor surface resolved the problem?

Start the machine and if the paper appears in the clear bin, there is no blockage.

Check airways

Press the cyclone pack release button and remove the cyclone pack.

Using a coin, undo the brushbar end cap by turning a quarter turn anti-clockwise.

Remove the brushbar and remove any hair, threads and debris from the brushbar.

Place the machine upside down, ensuring that the camera is on a soft, non-scratch surface.

Check the duct inside the brushbar housing for blockages and remove as necessary.

Check the brushbar and end cap for damage.

Tear up some paper into small squares (no bigger than 1cmx1cm) and scatter these around the machine.

Please select the next step

Check the bin and cyclone - video

Please follow the steps in the video.

Check the bin and cyclone

Press the cyclone pack release button and remove the cyclone pack.

Lift the cyclone out of the clear bin and empty the contents into a bin.

Clean the shroud with a dry cloth or soft brush.

Check inside the cyclone for any blockages and remove as necessary.

Check the duct behind the bin and cyclone for blockages and remove as necessary and check all seals for damage.

Please select the next step

Washing the filters - video

Please follow the steps in the video.

Washing the filter - step by step

Press the button on the top of the machine to remove the bin and cyclone.

Pull the pre filter out from behind the bin.

Press in and hold the filter release button and slide out the post filter cover.

Wash both filters and the post-filter cover with cold water only.

  • WARNING: Do not use detergent, do not wash in a dishwasher or washing machine.
  • Shake the filter to remove debris and excess water.
  • Repeat the wash/shake cycle until the water runs clear.

Allow to dry naturally for a minimum of 24 hours.

Has this resolved the problem?

Unable to find the dock

Press the cyclone pack release button and remove the cyclone pack.

Place the machine upside down, ensuring that the camera is on a soft, non-scratch surface.

Check the contacts on the robot are not obstructed, and wipe them clean with a dry cloth.

Check the contacts on the dock are not obstructed, and wipe them clean with a dry cloth.

Check that power is going to the charging dock. The 'power on' indicator panel should illuminate blue on the base of the dock. Ensure the plug is fully inserted into the socket.

Ensure the dock targets are folded out correctly; parallel to the wall and facing out to the room.

Make sure the dock is in a well lit area, and check the machines sensors are clean.

Press the pause button, and the machine will attempt to redock.

Has this resolved the problem?

Place robot on the charging dock

Place the machine on the docking station to reset the machine.

A blue light should appear to indicate the machine is on charge.

This will restart the machines cleaning program if a fault occurred during a clean. If the machine was not mid-clean, press the power button to start a clean to ensure the issue has been resolved.

Has this resolved the problem?

Optics checks

Check all sensor covers and the navigational camera for dirt, fingerprints or smears.

Wipe with a soft, dry, microfibre cloth to clean.

WARNING: Do not use cleaning fluids, liquids or sprays of any kind.

Retest the machine.

Has checking the optics resolved the problem?

Two red fault lights displayed