Live Support Skip navigation
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Dyson Cinetic Multi Floor™

Let's get your machine working.

See all steps

Has any property been damaged?

Check the hose and seals

Remove the extension tube from the wand handle by pressing the grey switch on the handle.

Check there are no cracks in the handle.

Remove the hose assembly fully from the machine and check there are no rips or tears in the hose.

Remove the bin fully from the machine and check that the inlet on the machine is not damaged.

Check the inlet located on the main body of the machine, ensure the seal is not torn.

Check the lower duct hose is not torn or twisted.

Remove the clear bin and cyclone assembly from the machine by pressing the red catch located on top of the cyclone assembly. Check that the bin base seal is not damaged or missing.

Attatch the hose and bin to the machine ensuring both 'Click' into place

Turn the machine on.

Is the whistling noise still present?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the machine

Remove the turbine head and turn the machine on.

Does the noise occur without the turbine head attached?

Check the bin and cyclone

Remove the bin from the machine by pressing the bin release catch located to the side of the bin.

Check the openings of the duct and bin for any blockages and remove as necessary.

Cleaning the cyclone

  • Open the bin lid by pressing the red button on top of the cyclone, be careful to do this somewhere to capture any dust securely.
  • Locate the shroud wiper and pull from its position to remove.
  • Use the shroud wiper to clean around the cyclone to remove any finer dust.
  • Check underneath the cyclone for any blockages and remove as neccessary.

WARNING: Do not wash the cyclone.

Reassemble and test machine.

Has checking the bin and cyclone resolved the issue?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Beware of sharp objects when checking for blockages.

Checking the machine for blockages

Press the button at the top of the cyclone handle and remove the bin.

Has checking for blockages resolved the issue?

Beware of sharp objects when checking for blockages.

Check the extension tube, wand handle and hose

Separate the extension tube from the wand handle by pressing the release catch on the wand handle.

Remove the wand handle from the hose by pressing the release catch on the hose.

Press the release catch and remove the hose from the appliance.

Check the extension tube, wand handle and hose for blockages; remove as necessary.

The inspection hose

Unscrew the two Phillips screws on the clear bin locator bracket. (Do not remove any other screws.) Remove the bracket.

Firmly twist the flexible inspection hose away from the inlet next.

Inspect for blockages and remove as necessary.

Refit the flexible inspection hose and clear bin locator bracket.

Rebuild and test the machine.

Has checking for blockages resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

The model shown may vary from the product selected but the process remains the same.

Checking the floor tool

Please follow the steps in the video.

Has checking the floor tool resolved the problem?

The model shown may vary from the product selected but the process remains the same.

Checking the floor tool

Remove the floor tool from the extension wand by pressing the release catch.

Use a coin to turn the fastener anti-clockwise and remove the brushbar.

Remove the brushbar from the floor tool.

Clean any hair, thread and debris from the brushbar.

Check the openings on the tool for blockages and remove if necessary.

Refit the brushbar and refit the end cap, turning clockwise to lock.

Rebuild and test the machine

Has checking the floor tool resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the machine

Remove the turbine head and turn the machine on.

Does the noise occur without the turbine head attached?

Checking the machine for blockages

Remove any tool from the extension tube.

Fully extend the extension tube by pressing the red button.

Turn the machine on and place your hand over the end of the extension tube.

Is the suction strong or weak?

How to use the floor tool

For use on carpet flooring, the purple seal should be in the 'up' position.

For use on hard flooring, the purple seal should be in the 'down' position.

Has checking the floor tool settings resolved the problem?

Check the floor tool for blockages and damage

Fully remove the floor tool from the machine.

Check both inlets for blockages and remove as necessary.

Has checking the floor tool resolved the issue?

Please call us to resolve this problem.

It looks like the Dual-mode floor tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Dual-mode floor tool

Part no. 916962-03

Adjustable floor tool for optimum suction across all floor surfaces.

€49.99

Dual-mode floor tool

Dual-mode floor tool

Part no. 916962-03

Adjustable floor tool for optimum suction across all floor surfaces.

€49.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Cleaning the bin and cyclone

Remove the bin from the machine by pressing the bin release catch located to the side of the bin.

Check the openings of the duct and bin for any blockages and remove as necessary.

Cleaning the cyclone

  • Open the bin lid by pressing the red button on top of the cyclone, be careful to do this somewhere to capture any dust securely.
  • Locate the shroud wiper and pull from its position to remove.
  • Use the shroud wiper to clean around the cyclone to remove any finer dust.
  • Check underneath the cyclone for any blockages and remove as neccessary.

WARNING: Do not wash the cyclone.

Reassemble and test machine.

Has checking the bin and cyclone resolved the problem?

The Musclehead will automatically adjust from hard floors to carpets, and carpet to hard floors. It does not need to be manually adjusted for different floor types.

How to use the Musclehead floor tool

The bleed valves can be opened if there is too much suction. If the performance is poor with the bleed valve open, they should be closed again

Has checking the bleed valve resolved the issue?

The model shown may vary from the product selected but the process remains the same.

Checking the musclehead for a blockage

Remove the Musclehead from the extension tube.

Check the neck and underneath the floor tool and remove any blockages as necessary.

Has checking the floor tool resolved the issue?

Please call us to resolve this problem.

It looks like the Musclehead floor tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Musclehead floor tool

Part no. 965577-01

Ultra-low profile head, for cleaning under furniture. Self-adjusts to seal in suction across all floor types.

€79.99

Musclehead floor tool

Part no. 965577-01

Ultra-low profile head, for cleaning under furniture. Self-adjusts to seal in suction across all floor types.

€79.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

The model shown may vary from the product selected but the process remains the same.

Checking the floor tool

Please follow the steps in the video.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Checking the floor tool

The brushbar on the Turbine head will start spinning as soon as the machine is turned on. You can toggle the brushbar spin speed by pulling the air release trigger on the wand handle.

There is no need to turn the brushbar on and off for different floor types the floor tool has a row of anti-static carbon fibre filaments to remove fine dust from hard floors, and stiff nylon brushes remove ground-in dirt from carpets. There's no need to turn the brush bar off when moving from one floor type to another.

Remove the turbine head from the extension wand by pressing the release catch.

Use a coin to turn the fastener anti-clockwise and remove the brushbar.

Remove the brushbar from the turbine head.

Clean any hair, thread and debris from the brushbar.

Check the openings on the tool for blockages and remove if necessary.

Refit the brushbar and refit the end cap, turning clockwise to lock.

Refit the brushbar and refit the end cap, turning clockwise to lock.

Has checking the floor tool resolved the issue?

Checking the bin and cyclone

Remove the bin from the machine by pressing the bin release catch located to the side of the bin.

Check the openings of the duct and bin for any blockages and remove as necessary.

Cleaning the cyclone

Open the bin lid by pressing the red button on top of the cyclone, be careful to do this somewhere to capture any dust securely.

Remove any excess debris from around the cyclone.

Check underneath the cyclone for any blockages and remove these as neccessary.

WARNING: Do not wash the cyclone.

Reassemble and test machine.

Has checking the bin and cyclone resolved the problem?

Has any property been damaged?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

When did the machine last have power?

Thermal cut out

Most Dyson vacuum have a built in safety system that stops the machine if it begins to overheat. This usually happens because your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

If the customer prefers to check the machine when the power has returned, wait for a minimum of 2 hours and ask them to call back.

Has any property been damaged?

Checking the machine for blockages

Remove any tool from the extension tube

Fully extend the extension tube by pressing the red button.

Turn the machine on and place your hand over the end of the extension tube.

Is the suction strong or weak?

Check electrical supply

  • Is the power cord or plug damaged?

  • Are the other household appliances working?

  • Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Cleaning the bin and cyclone

Remove the bin from the machine by pressing the bin release catch located to the side of the bin.

Check the openings of the duct and bin for any blockages and remove as necessary.

Cleaning the cyclone

Open the bin lid by pressing the red button on top of the cyclone, be careful to do this somewhere to capture any dust securely.

Locate the shroud wiper and pull from its position to remove.

Use the shroud wiper to clean around the cyclone to remove any finer dust.

Check underneath the cyclone for any blockages and remove as neccessary.

Reassemble and test machine.

WARNING: Do not wash the cyclone.

Has checking the bin and cyclone resolved the problem?

Checking the floor tool

The brushbar on the Turbine head will start spinning as soon as the machine is turned on. You can toggle the brushbar spin speed by pulling the air release trigger on the wand handle.

Checking the floor tool

The brushbar on the Turbine head will start spinning as soon as the machine is turned on. You can toggle the brushbar spin speed by pulling the air release trigger on the wand handle.

There is no need to turn the brushbar on and off for different floor types the floor tool has a row of anti-static carbon fibre filaments to remove fine dust from hard floors, and stiff nylon brushes remove ground-in dirt from carpets. There's no need to turn the brush bar off when moving from one floor type to another.

Remove the turbine head from the extension wand by pressing the release catch.

Use a coin to turn the fastener anti-clockwise and remove the brushbar.

Remove the brushbar from the floor tool.

Clean any hair, thread and debris from the brushbar.

Check the openings on the tool for blockages and remove if necessary.

Refit the brushbar and refit the end cap, turning clockwise to lock.

Rebuild and test the machine

Has checking the floor tool resolved the issue?

Cleaning the bin and cyclone

Remove the bin from the machine by pressing the bin release catch located to the side of the bin.

Check the openings of the duct and bin for any blockages and remove as necessary.

Cleaning the cyclone

  • Open the bin lid by pressing the red button on top of the cyclone, be careful to do this somewhere to capture any dust securely.
  • Locate the shroud wiper and pull from its position to remove.
  • Use the shroud wiper to clean around the cyclone to remove any finer dust.
  • Check underneath the cyclone for any blockages and remove as neccessary.

WARNING: Do not wash the cyclone.

Reassemble and test machine.

Has checking the bin and cyclone resolved the problem?

Beware of sharp objects when checking for blockages.

Checking the machine for blockages

Please follow the steps in the video.

Has checking for blockages resolved the problem?

Beware of sharp objects when checking for blockages.

Check the extension tube, wand handle and hose

Separate the extension tube from the wand handle by pressing the release catch on the wand handle.

Remove the wand handle from the hose by pressing the release catch on the hose

Press the release catch and remove the hose from the appliance.

Check the extension tube, wand handle and hose for blockages; remove as necessary.

The inspection hose

Unscrew the two Phillips screws on the clear bin locator bracket. (Do not remove any other screws.) Remove the bracket.

Firmly twist the flexible inspection hose away from the inlet next.

Inspect for blockages and remove as necessary.

Refit the flexible inspection hose and clear bin locator bracket.

Rebuild and test the machine.

Has checking for blockages resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Using the cable

Ensure the machine is switched off.

Unplug the machine before rewinding the cable.

If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.

The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

Please select the next step

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Checking the machine for blockages

Remove any tool from the extension tube.

Fully extend the extension tube by pressing the red button.

Turn the machine on and place your hand over the end of the extension tube.

Is the suction strong or weak?

How to use the floor tool

For use on carpet flooring, the soleplate should be in the 'down' position.

For use on hard flooring, the soleplate should be in the 'up' postion.

Has checking the floor tool settings resolved the problem?

Clean the bin and cyclone

Debris can become stuck between the shroud and the bin, this could be caused by static or overfilling the bin. Advise the customer to not fill the bin past the MAX mark.

Remove the bin and turn on the machine

When the bin lid is open a small silver button behind the red opening mechanism should be exposed; press the silver button.

Separate the cyclone unit from the clear bin.

Cleaning the bin

Clean the clear bin with cold water only.

WARNING: Do not use detergents, polishes or air fresheners to clean the clear bin. Do not put the clear bin in a dishwasher. Do not immerse the cyclone unit in water or pour water into the cyclones.

Clean the cyclone

Clean the cyclone shroud with a cloth or the Combination tool to remove lint and dust.

WARNING: Do not use water.

Reassemble the bin

Ensure the clear bin is completely dry before replacing on the machine.

Fit the cyclone shroud into the clear bin so that the silver button clicks and engages. Ensure that the front of the clear bin is locked in place.

Close the clear bin base so that it clicks into place securely.

Place the clear bin and cyclone into position on the front of the main body. The recess in the base of the clear bin must fit onto the lug on the locator bracket.

Push the carrying handle down so it clicks into place on the top of the clear bin and cyclone ensuring it is secure.

Please select the next step

Has any property been damaged?

Correct wand position

When the wand is in a vertical position the dual mode floor tool may not adjust between hard floor and carpet modes.

If the machine is powered on and the head is in ErP Max Mode, it will be hard to impossible to change floor mode of the cleaner head.

Ensure the power is turned off and the wand is in a normal vacuuming position as shown and retry adjusting the dual mode between hard floor and carpet positions.

Has retesting the dual mode floor tool resolved the problem?

Please call us to resolve this problem.

It looks like the Dual-mode floor tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Dual-mode floor tool

Part no. 916962-03

Adjustable floor tool for optimum suction across all floor surfaces.

€49.99

Dual-mode floor tool

Dual-mode floor tool

Part no. 916962-03

Adjustable floor tool for optimum suction across all floor surfaces.

€49.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent